Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,317 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th June 2026

Nicky M

2845

Anonymous

Anonymous // 01/01/2019

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“amazing quality and very good service, 100% recommend x”

Abbott Lyon 5 star review on 5th January 2026

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“Might be a good idea to check that the goods have actually been delivered before asking for a review.”

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I'm so sorry that your full order hasn't been received, Natalie! Having looked into this, I can see that your order has been lost in transit and our team has been in touch to issue a replacement and a gesture of goodwill also and will be back in touch ASAP to sort this for you!

“My daughter snapped her bracelet and was really upset. I contacted Abbott Lyon and they asked me to send photos which I did. They then gave me a credit note to replace the bracelet which we did. Very good service and very quick too! I willd efinitely purchase again”

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“Products delivered on time. No issue with order.”

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“I have emailed because the clasp keeps opening and falling off and I’m waiting for a reply email”

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Hi Sarah, thanks so much for taking the time to review! I can see that you have sent a few emails - please bear with us! Our team answer emails from oldest-newest so each new email you send makes the thread look "new" to the system - please refrain from sending any additional emails as we don't want you waiting longer than necessary. Our team will be in touch ASAP🧡

“Been looking for a while and finally treated myself. Got the mini clover necklace and earrings and I am in love with them. Quick delivery too. Happy happy happy :)”

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“Beautiful jewellery and packaged nicely too. Delivery was very quick.”

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“I didn’t recieve my item in package”

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I'm so sorry about this, Jess! I can see that our team are on the case and will get back to your email ASAP and will help get this sorted for you

“Beautiful bracelet. I've ordered many pieces from Abbott Lyon and they never disappoint. Always arrived quickly and in lovely packaging. The perfect gift.”

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“Can't say about the item ordered as I never received it.”

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We’re very sorry that your order was lost in transit and that you didn’t get a chance to try the item. We’ve offered a replacement and some store credit as a gesture of goodwill, and we hope this helps make up for the inconvenience. Thank you for your patience and understanding!

“Ordered a personalised necklace for my mum for Christmas. The item hasn’t arrived. Multiple emails chasing to be told it would be here before Christmas twice then on the 23rd radio silent! Then told after Christmas it was late due to DPD however the item wasn’t even ready. I’ve requested and received a refund and the sheer audacity of it I’ve been told I can keep and enjoy the necklace no need to return—- haven’t even got it! Awful company and reading other online reviews now believe to be a scam. Very disappointed as the necklace was a sentimental piece after losing my nanna earlier this year.”

Helpful Report

We’re truly sorry for the disappointment and frustration caused, especially given how sentimental this necklace was! Unfortunately, the item was lost in transit, and we’ve issued a full refund. We completely understand how upsetting this must be and sincerely apologise for the poor communication and the experience you’ve had. Your feedback is important, and we’ll use it to improve our service.

“The quality of the products is matched by the service,quality of presentation and overall 'good feel' about dealing with Abbott Lyon.”

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“Missed guaranteed Christmas delivery by a week! Customer care non existant”

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We’re very sorry your order missed the guaranteed Christmas delivery and for the frustration caused, Emma. Our team has been in touch via email and provided instructions for your return. Thank you for your patience, and we sincerely apologise for the experience.

“My items did not arrive so I contacted the company. Their response was prompt and replacement order was dispatched . I have now received my order and am very happy with the items. Customer service was excellent”

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“I absolutely love my Abbott Lyon Arabic rhinestone necklace. It’s such a beautiful, meaningful piece and the rhinestones add the perfect amount of sparkle without being over the top. The quality feels amazing, it sits perfectly on the neck, and I’ve had so many compliments every time I wear it. It’s elegant, personal, and perfect for both everyday wear and special occasions.”

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“I love this jewellery and I love how it made my partner smile, thanks Abbott Lyon”

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“Lovely Initial and birthstone e necklace, so dainty and perfect for everyday!”

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“Ordered 24th December and still waiting for my purchases to arrive”

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“I placed an order in November for a personalised necklace for my daughter for Christmas. on opening the necklace had a defect to one of the letters. I emailed as it was well over the 30 days of purchase. I had a very quick response, advising me that I would be sent a full refund or credit note, what ever best suited me. I was very impressed with the high level of customer service and the product I have received is beautiful. I would thoroughly recommend”

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“Absolutely awful company. I bought two bracelets and neither fit right so trying to send them back. You’re saying I can send one but not the other. Cannot believe the way you ignore e mails.”

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Hi Sue, I'm so sorry to hear that this has been your experience. I can see that the team have been in touch by email to explain how to return both your bracelets. If we may be able to assist with anything further, please don't hesitate to reach back out to us

Abbott Lyon is rated 4.4 based on 22,317 reviews