Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.43

4.4 Rating 21,787 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 3rd April 2026

2840

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I havent recieeved any of the jewellery I have ordered from Abbott Lyon. I have been told for a month that my order was coming and it never arrived, offered store credit that will come in time for Christmas- never arrived. This company seems to take your money and thats it. Absolutely disgusting.”

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“Jewellery was lovely ..jyst a little disappointed on flat card that Jewellery hands on ...As a 30th present it dosnt look much !! Understand the packaging size is good for posting but I had to find a little gift box to put the bracelets in x”

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“Great company had a issue with my order and they sorted it very quickly would definitely order again in the future”

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“Absolutely beautiful , excellent quality . Will definitely be treating my wife again from yourselves”

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“Very pretty and delicate pieces of gorgeous jewellery”

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“Excellent really happy with it”

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“Very disappointed. I placed an order on December 9, 2026. The website said it would be delivered before Christmas. It’s is now December 29 and no delivery date. I sent an inquiry and the response said it was held up in customs and I would get a notification to pay tariffs. To date I haven’t received anything. A second inquiry has not been answered after several days. I’m giving it another week. If I don’t hear back I will be disputing the charges.”

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“Not sure about quality of necklace Because upon delivery it was required that I pay 79.86 to delivery driver for terrifs. I was not made aware of this until I received an email from said delivery company the day before delivery telling me I needed to pay this upon delivery…..I declined the delivery because I wasn’t about to pay another 80 bucks for the 120.00 necklace I purchased for my daughter’s Christmas present! I’m mad that Abbott Lyon didn’t disclose this to me. Very disappointing…..”

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“Absolutely beautiful hand made necklace I had made for my daughter, and she loves it I will definitely be using your service again and recommending you 100%, thank you so much z”

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“Love the ring very good at letting you know”

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“The jewellery i ordered for Christmas didn't arrive. And as of the 30th December still hasn't, apparently it didn't pass the final checks. I ordered with what I imagined was plenty of time before Christmas for delivery and although the replacement items were a nice touch and appreciated, the actual item i wanted did not arrive. My advice would be dont push so much in advertising and instead try to deliver what was promised!”

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“OBSESSED with their jewellery the quality is amazing”

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“I made a mistake when ordering, one quick email and all resolved Great service and exceptional customer service”

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“Excellent quality”

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“Thank you so much for sorting out my delivery and your prompt action. Excellent customer service thank you Sandra”

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“Paid £17 for a personalised gift box and never received it.”

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“I ordered 2 personalised chains for my granddaughters, one in gold and one in silver. They were stunning, my granddaughters were delighted with them. Beautifully made and the names stood out on them. Thank you for making Christmas special.”

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“Wanted one of the name chains for so long . This did not disappoint. I love it . Also the free bracelet was a bonus . Beautiful gift”

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“Ordered locket for my daughter the locket and chain are lovely but the photos put inside haven't turned out as good as I hoped. Can hardly see one of them. Disappointed.”

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“Gorgeous pieces. Excellent service & communication from start to finish. Highly recommend.”

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Abbott Lyon is rated 4.4 based on 21,787 reviews