Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

4.3 Rating 11,401 Reviews

80 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

Visit Website

Write Your review

Tell us how Abbott Lyon made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Abbott Lyon 5 star review on 13th June 2025

Azure M

Alison W

Abbott Lyon 5 star review on 11th June 2025

Roberta Z

2641

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with my watches especially as they were bogoff”

Helpful Report

“Lovely bag, design and quality very good. Just neeed to be a bit bigger and maybe a more secure type of zip or clasp perhaps, bit worried if I pack too much it will be left open..”

Helpful Report

“Great quality bag thought was a little bigger and more compartments inside but the Missus very happy so great thank you”

Helpful Report

“Delivered on time and able to track. Ordered 2 for choice and returns made easy and good options for payment. Plus got 241 😊”

Helpful Report

“Great, quick and easy”

Helpful Report

“Pretty watch and nice colour, it was hard to work the catch the watch did fall off 1nce but i think because i didnt close it properly. But overall i get loads of complements and where i got it from. So expect more orders coming through!!”

Helpful Report

“Perfect occasional bag”

Helpful Report

“Bought a lovely watch for mother's Day. I really love the watch was delivered quick and it looks like a really classy watch. Got it engraved but you can hardly see it which is my only negative. It's so faint my mum probably won't be able to see it. Other than that love the watch.”

Helpful Report

“The items were great but delivery took way longer than it should have, and that bothered me as what I got was so expensive.”

Helpful Report

“quick delivery and good quality”

Helpful Report

“Lovely handbags fast efficient postage.. very happy.”

Helpful Report

“the item was lovely, arrived fast and efficiently however -1 star only due to poor packaging overall and also the engraved personalised item was half out almost from the package and not even wrapped properly, could've been easily misplaced.”

Helpful Report

Hi Navini Thanks so much for your review, and we're sorry there was an issue with your packaging. We'll be sure to feed this back to make sure we're a 5 star experience next time! Many thanks Abbott Lyon Support

“Very good quality”

Helpful Report

“Bag is excellent quality, sturdy handle and good colours, however, I had to trim off a lot of excess cotton from off the outside that’s my only negative issue.”

Helpful Report

Hi Donna Thanks for your lovely review, and we're sorry to hear that was a little issue. We'll be sure to look into this in our Quality Control so we can make your next experience a 5 star one! Many thanks Abbott Lyon Support

“The watch looks really lovely but I expected the engraved bar to be attached. Unfortunately it is not clear how to put it on the watch. The accompanying bracelet is really nice.”

Helpful Report

Heya, Super happy to hear you're pleased with your watch, and sorry if it's not clear how to attach the engraving bar. It simply slips over the detachable strap. There's a handy guide in our Help Centre: https://abbottlyon.zendesk.com/hc/en-gb/articles/360002036339-How-do-I-fit-my-engraving-bar- If you need any more help, feel free to drop into our Livechat, available 9-5 weekdays, or email help@abbottlyonsupport.com. Many thanks Abbott Lyon Support Team

“Great product”

Helpful Report

Heya Fatma Super happy you loved your product. If there is anything we can do to make our way to 5 stars for your next shop with us, just let us know :) Many thanks Abbott Lyon Support Team

“Didn’t like the quality of the bag but I have a watch that I love!”

Helpful Report

Heya Thanks so much for your feedback. Sad to hear about that bag, but super happy to hear you love your watch :) Feel free to get in touch if we can help with anything going forward. Many thanks Abbott Lyon Support

“The leopard print bag is super cute but extremely small. I will use it on holiday but it feels more like a child’s bag. I would have preferred a slightly larger size. Service and delivery from Abbott Lyon however is excellent.”

Helpful Report

Hiya Thanks for your feedback, we're sorry you're disappointed with the size of your bag. We do try to include all the info on the product page, with dimensions, pictures and videos, so you can see exactly what you'll be getting before you buy! If you would like to return this, just check out our Returns Policy here: https://www.abbottlyon.com/pages/returns-policy We're super glad to hear how happy you are with our service :) Many thanks Abbott Lyon Support

Hey there Thanks for taking the time out to leave us your feedback, and we're so happy you're pleased with the service we offer :) Super sad you're not quite 100% happy with your bag though; we're sorry. We'll take your feedback on board and pass along to our Design Team. Just get in touch if you want to discuss returning that one. Many thanks Abbott Lyon Support Team

“Great quality and the personalisation looks cute”

Helpful Report

Hiya Naveena Thank you for taking the time to leave us a review! We're so pleased that you love your new watch and engraving :) Many Thanks

“The product was beautifully packed and looked amazing, I was just a little disappointed there was glue or some sort of sticky stuff on the clasp of my bag. However, I don’t think this would stop me ordering again, just took some time to clean off.”

Helpful Report

Heya Laura Thanks for leaving us a review! We're happy to hear that you love your new bag. I'm sorry that there was some sticky stuff on the bag, if you're able to pop us a message along with any photos, we would love to get this sorted for you :) Many Thanks

Abbott Lyon is rated 4.3 based on 11,401 reviews