Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

4.3 Rating 11,378 Reviews

80 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 20th June 2025

2654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is amazing, the packaging was beautiful but the product looks cheap.”

Helpful Report

Hi Sarah, sorry to hear about this! I have taken a quick look and can see that a member of our customer service team has been in contact with you via email about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current email thread.

“Paid for a gift bag I didn't receive. The chain was perfect and exactly what I ordered. Delivery times could be faster.”

Helpful Report

Hey there - thank you for reaching out & i'm truly so sorry to hear about the issue with your order! I sadly cannot locate your order from the information provided on this review, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com & they will be more than happy to assist you with getting this resolved ASAP! xx

“Really lovely design and I love it, the only thing is that the finishing is quite sharp, and the birthstone doesn’t fill the heart completely”

Helpful Report

Hi Rebecca, I am so sorry to hear this - I have just sent you an email requesting some more information, so that we can look into this further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Bracelet lovely but initial could off been more outstanding.very hard to see initial,I think it should be engraved deeper”

Helpful Report

Hi Katrina, I am so sorry to hear this - I have just sent you an email requesting some more information, so that we can look into this further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“I think the presentation of the products, marketing and social media are all excellent. I’m afraid I think the jewellery is way overpriced. I was disappointed with the name bracelet it is quite Flimsy For the money. I feel you pay a precious metal price for costume jewellery. The watch is lovely and well Packaged and presented but no different To other watches I have at half the price. I’m sorry I wanted to love them but disappointed.”

Helpful Report

Hi Lesley, I am so sorry to hear this - I have just sent you an email requesting some more information, so that we can look into this further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“I don't know what I expected by paying £109.00 for a bag but afraid was left decidedly underwhelmed. I did get the BOGOF deal but still disappointed.”

Helpful Report

Hi Caroline, thank you for reaching out to us! I have just popped you through an email so we can discuss an exchange. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Very fine and fragile but pretty”

Helpful Report

Thank you so much for sharing this feedback Vikki - I will be sure to pass this onto the team! We want you to find the perfect item to suit you - if you did want to exchange any non-personalised item for a different style, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with finding a great replacement piece! The email is returns@abbottlyon.com ✨

“I’ve been asked for a review of my recent order, however I am yet to receive my order.”

Helpful Report

Jeanette, thank you so much for your feedback – We are so sorry to hear that you’ve not yet received your order; Please do not hesitate to contact us via Live Chat, WhatsApp, email (at 'help@abbottlyonsupport.com') or Direct Message us via our social media with your email address, order number and the details of your query and our friendly customer service team will be more than happy to help look into this for you! x

“Ordering process was simple but delivery very slow.”

Helpful Report

Hi there, thank you for reaching out to us and for taking the time to leave your review! We know how important it is to have clear time-scales when ordering an item, particularly when the order is a gift for someone and is time-sensitive. We do try to make the wait time of 12-15 days for the bespoke Name Jewellery as clear as possible on the product page, but I am so sorry if this wasn't the case in this instance. If you ever have any questions regarding your recent AL order or you need some support then you can always reach us at help@abbottlyonsupport.com

“I am really upset because I don't think this bracelet will fit my daughter's wrist who's birthday is next Sunday. It is very good quality but the engraving letter is not very noticeable.”

Helpful Report

Hi Hilary, I am so sorry to hear this - We try to be as transparent as possible when advertising our pieces by including measurements in each product description. I have however popped an email through to you so we can get this sorted as quickly as possible for you! It will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Little bit disappointed if I’m honest I paid extra to have a little heart out on my necklace and it sits the wrong way no matter what I do it just doesn’t sit with the stone at the front I think it’s been attached wrong when made. Also the additional chains come as a separate chain so they get tangled and move around I thought it would have been added to the chain and have one fastening not two.”

Helpful Report

Thank you for taking the time to share your feedback, Helen & we're so sorry to hear that you aren't 100% happy with your recent order. As the charms on these pieces aren't fixed in place to allow flexibility when being worn, this can lead to movement throughout the day - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Very expensive for what you get”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with your order, Kim - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this! If you would to get in touch with you, our lovely team would be more than happy to help arrange an exchange so we can find the perfect item for you - The email is returns@abbottlyon.com ✨

“Love 3 out if 4 of the items I ordered. Signature necklace disappointed me I’m afraid. Communication was excellent.”

Helpful Report

Thank you so much for taking the time to leave us this review, Erin & I'm so sorry to hear your unhappy with your Signature name necklace! If you ever have any questions regarding your order or you need some support then you can always reach us at help@abbottlyonsupport.com xx

“Did take a while to arrived being personalised but was made aware of this when purchasing. Lovely packaging, only thing is that the necklace it’s self doesn’t feel the best quality and it doesn’t sit right at all no matter how much I change the length. It turns inside out so you can only see the back, so I can’t see myself wearing it.”

Helpful Report

Thank you for taking the time to share your feedback, Aisha & we're so sorry to hear that you aren't 100% happy with your recent order. As the charms on these pieces aren't fixed in place to allow flexibility when being worn, this can lead to movement throughout the day - I have just sent you an email requesting some more information, so that we can look into this further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Easy ordering, clear website and delivered by date advised. Dissatisfied with final items”

Helpful Report

Thank you so much for taking the time out to share your feedback with us, we truly value your opinion! If you believe your item may be faulty, please do get in touch with us on help@abbottlyonsupport.com, where one of our friendly team members will be able to assist you.

“Lovely presentation but the practicality of the design means it never hangs correctly. Always snagged up, the initial on the small ring it hangs on.”

Helpful Report

Thank you so much for sharing this feedback Elaine - I will be sure to pass this onto the team! We want you to find the perfect pendant to suit you - if you did want to exchange your Letter Pendant for a different style, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with finding a great replacement piece! The email is returns@abbottlyon.com ✨

“Ordered 2 heart shaped bracelets which I personalised when ordering. Unfortunately when they arrived there was no personalisation on either bracelet.”

Helpful Report

Hi Mark, thank you for reaching out to us! Please be assured that we are reaching out with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and lookout for an email from help@abbottlyonsupport.com. We look forward to hearing from you!

“Item too small”

Helpful Report

Hi Bev, I'm so sorry to hear about this! I have taken a quick look and can see that a member of our customer service team has been in contact with you via email help arranged an exchange for you, which is great news. If you need any further assistance then please feel free to reach back out to us via the current email thread xx

“Nice but catches on everything”

Helpful Report

We’re so sorry to hear this, Eilidh- please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this! If you ever have any questions regarding your AL items or you need some support then you can always reach us at help@abbottlyonsupport.com xx

“Although was unhappy with quality of bag was able to return without too much fuss”

Helpful Report

Thank you for taking the time to leave us your review Natalie! I'm so pleased to hear we were able to assist you smoothly with the return of your order. Please do let us know if we can assist you any further! xx

Abbott Lyon is rated 4.3 based on 11,378 reviews