Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.25

“Having sent my previous purchase back, I’m much happier with this but I’m very disappointed to find that today this item is now 2for1 had I been made aware of this I would’ve taken this option!!”

Helpful Report

I’m so sorry to hear that you weren’t able to use 2FOR1 at the time of your order. We do appreciate that it is frustrating to have missed an offer however we’re only able to keep providing these amazing deals if we remain careful with our timings! If you’d like to subscribe to our newsletter, we’ll be sure to keep you in the loop for all of our latest offers!✨

“The clasp doesn’t close fully and I wish it was clearer that the order you select the charms is the order they will be in on the bracelet as I would have selected a different order”

Helpful Report

Thank you so much for sharing this feedback - I will be sure to pass this onto the team! In the meantime, if you have any questions or queries, please do not hesitate to contact us via Live Chat, WhatsApp, email (at 'help@abbottlyonsupport.com') or Direct Message us via our social media with your email address, order number and the details of your query and our friendly customer service team will be more than happy to help look into this for you! Best Wishes x

“On the positive side I had plenty of updates from the order confirmation to the dispatch for delivery, which can't be said of too many suppliers. However, there were times I felt like saying "stop telling me about just send it!" Just after the order was confirmed there was a notification that it was being "crafted" then several days later it was being "polished", a few days later it was being "inspected" and then finally "packaged". It just took so long, nearly 3 weeks, that the delivery was too late for it to be given to my great-niece on her 18th birthday. The necklace was an item she had particularly chosen herself so it was a little disappointing that it didn't arrive earlier. With regards to the actual necklace, it seemed okay, I only had a cursory glance at it before giving it to my great-niece and she appears to be happy with it, which is fine by me.”

Helpful Report

Thank you so much for sharing this feedback - I will be sure to pass this onto the team! In the meantime, if you have any questions or queries, please do not hesitate to contact us via Live Chat, WhatsApp, email (at 'help@abbottlyonsupport.com') or Direct Message us via our social media with your email address, order number and the details of your query and our friendly customer service team will be more than happy to help look into this for you! Best Wishes x

“Lovely necklace but after 2 attempts of them looking at the length I have give up trying as the necklace length stated 16-18 came up short both times. Overall, the finish would be lovely if it was the right length.”

Helpful Report

Thank you so much for sharing this feedback - I will be sure to pass this onto the team! In the meantime, if you have any questions or queries, please do not hesitate to contact us via Live Chat, WhatsApp, email (at 'help@abbottlyonsupport.com') or Direct Message us via our social media with your email address, order number and the details of your query and our friendly customer service team will be more than happy to help look into this for you! Best Wishes x

“Good fast service”

Helpful Report

We are so grateful that you took the time to leave this review, Sandra, this really means a lot to us! We hope to see you again soon✨

“Excellent customer service but item returned as much smaller than anticipated”

Helpful Report

We're so sorry to hear that your unhappy with your recent AL order, this is so disappointing to hear! We try to be as transparent as possible when advertising our pieces by photographing them in natural light with little to no editing, however we are so sorry your unhappy. We are delighted to hear that we were able to resolve this promptly for you and we really look forward to welcoming you back again soon here at Abbott Lyon, Sarah💕

“Bag didn’t look as advertised and came with scuffs both on it and the engraving.”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with your order, Natalie - please be assured that we have passed this onto the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this! I have taken a quick look and can see that a member of our customer service team has been in contact with you via email about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current email thread.

“Beautiful work but would definitely say size up, I got my normal ring size and it’s too tight and unable to wear Can’t fault the effort and how beautiful the work, packaging, attention to detail. Would recommend to size up on the ring .”

Helpful Report

Thank you so much for taking the time to leave us this review & feedback - please be assured that we have passed this onto the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this! xx

“Lovely earrings but one had a very loose clasp which resulted in loosing the charm and you can’t replace the charms on their own.”

Helpful Report

Hi there, I'm truly so sorry to hear about this! I have taken a quick look and can see that a member of our customer service team has been in contact with you via WhatsApp about this. If you need any further assistance then please feel free to reach back out to us via the current message thread.

“Ordered a beautiful gift builder necklace with my initial, birth stone, zodiac symbol and a butterfly. The birth stone however hasn’t turned up the how it looked on the website which I’m very disappointed with unfortunately. I chose the April stone, and it’s totally different to how it looks on the site. Doesn’t stand out at all like it should. The rest of the necklace is beautiful however.”

Helpful Report

Thank you for taking the time to review your Stacey Solomon Gift Builder Necklace (Gold), Laura - as the April Birthstone is a clear stone and is surrounded by a gold casing, this can reflect back in the colour of the stone. We try to be as transparent as possible when advertising our pieces by photographing them in natural light with little to no editing - I'm so sorry that you aren't 100% happy. Unfortunately, our bespoke items are non-returnable due to being customised to you, however, I do hope that we'll be able to welcome you back again in the future.

“It took over a month for my necklace to come that had pictures of random people i did not ask for. the first person i spoke to on customer service wasn’t very helpful and kept saying just to wait, but then another helped me out straight away and immediately they sent me a new one out which is now correct and i absolutely love it. just a shame i had to wait a month and a half for a necklace.”

Helpful Report

We're truly so sorry to hear that you've experienced some issues during your recent Abbott Lyon experience, Sian, this certainly isn't the high-quality experience we expect you to have with us. We are delighted to hear that we were able to resolve for you however again, we can not apologise enough! If you would like further information, please drop us an email on help@abbottlyonsupport.com and we will be more than happy to discuss further! xx

“i never received it”

Helpful Report

Hi Natasha, thank you for reaching out to us and I am sorry to hear that you haven't yet taken receipt of your item. Taking a look into this further for you, I can see that my colleague, Tom has been able to discuss and resolve this for you promptly. If you need any further assistance, feel free to reach back out to us via the current email thread.

“I love it but I was expecting my initials on it”

Helpful Report

Hi Elaine, Thank you so much for taking the time to leave us this review & I'm so sorry about this! The metal letters are an optional extra for the resort bags, this needs to be added before you check out so I'm so sorry if you missed this. If you ever have any questions regarding your recent AL order or you need some support then you can always reach us at help@abbottlyonsupport.com xx

“Disappointed with the size of the letters and the bag had lots of indentations on the front from the chain straps that had compressed in.”

Helpful Report

Hi Cadeaux, I am so sorry to hear this - I have just sent you an email requesting some more information, so that we can look into this further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Unfortunately the gift wrap arrived marked. Disappointing after spending £6 on it additionally. Also thought the wax sticker would arrive for own use but they place it in the corner of bag. Not where I would have chosen to display it.”

Helpful Report

Hi Victoria, sorry to hear about this! I have taken a quick look and can see that a member of our customer service team has been in contact with you via email about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current email thread.

“A little disappointed and underwhelmed with the product. Looks a little 'cheap' and i'd ordered two - my daughter also upset that the necklace didnt have any of the X / O features. Not sure if the offer of buy one get one free was for a 'cheaper' version of the product. Also the necklaces are quite small in length - you cant wear at different lengths due to the fastening clasp.”

Helpful Report

Hi Karen, thank you for reaching out to us! Please be assured that we are reaching out with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and lookout for an email from help@abbottlyonsupport.com. We look forward to hearing from you!

Hi Karen, I am so sorry to hear this - We have sent you an email to discuss this further with you. The email will have come through from help@abbottlyonsupport.com. We look forward to hearing from you!

“Feel a little disappointed with the overall experience tbh! My bag arrived promptly and well packaged but my bag had some dirty marks along with what appeared to be biro marks. I informed AL immediately and provided photos and after what was a fairly lengthy chain of emails and messing around trailing to the post office and sending postage receipts they eventually replaced my bag. In the interests of good customer care I feel a collection service should have been offered, whereby a new bag could have been delivered at the same time. On the plus side, my replacement bag is very beautiful and I am exceptionally pleased with it.”

Helpful Report

Hi Hayley, sorry to hear about this! I have taken a quick look and can see that a member of our customer service team has been in contact with you via email about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current email thread.

“Overall the products was beautiful but I did ask for the watch to be engraved and gift boxed and they sent one out which wasn’t although once I contacted they sent a replacement engraved and boxed the next day so I was pleased with that but then the second part of order came and the bracelet which I asked to be gift bagged came with no gift bag I was highly disappointed and all they gave me back was the £5 I paid for a gift bag you expect after everything which had gone wrong for some kind of gesture offered as a kind Will gesture but I didn’t get anything i don’t think I could order from here again for a present after this for this reason, which is a shame as the jewellery is gorgeous, and also the customised jewellery needs to be made more aware that takes longer even tho they said they have it in the site I didn’t see that and when I got my tracking it had all the items on it so was misleading although that wouldn’t stop me from ordering from here again it would be the missing items and not getting the items correct”

Helpful Report

Hi Serena, thank you for reaching out to us! Please be assured that we are reaching out with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and lookout for an email from help@abbottlyonsupport.com. We look forward to hearing from you!

“One of my items never turned up. Nearly a week later still waiting. Very disappointing as it was bought for a gift to a friend and now her birthdays passed. So frustrating.”

Helpful Report

Hi Megan, sorry to hear about this! I have taken a quick look and can see that a member of our customer service team has been in contact with you via email about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current email thread.

“The prices are good when the sales are on but I was disappointed at how long it took to arrive. The communication at the beginning after ordering was very slow. Once my item had started to be made I did get regular updates. Not very happy with my purchase though as the gold is very 'yellow' making it look & feel cheap. I cant wear it and because its personalised I cant return it! Wasted money.”

Helpful Report

Thank you for taking the time to review your Initial Choker - as our jewellery is 18k Gold Plated, it will be visibly different in comparison to solid Gold. We try to be as transparent as possible when advertising our pieces by photographing them in natural light with little to no editing - I'm so sorry that you aren't 100% happy. Unfortunately, our bespoke items are non-returnable due to being customised to you, however - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

Abbott Lyon Reviews