Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.43

4.4 Rating 21,805 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 22nd March 2026

2839

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought some gold earrings as a gift and they were very well received. Very happy.”

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“Me and my daughter bought quite a few different things and they are all beautiful.x”

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“Amazing quality, beautiful and personable”

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“Customised name tag piece with my new babies initials and his birth stone. Stunning and timeless celebrating my beautiful baby boy and my journey into Motherhood.”

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“Bought a super cute charm bracelet from AL and it got so many compliments over the summer months. I loved picking the little charms too. It held up really well in the sea too.”

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“My husband bought me the most beautiful personalised bangle for my birthday. I wore it out for a meal and was devastated when I realised it was missing. Luckily, another customer had found it and returned it to me. However, my confidence in wearing it out and about had been knocked. I emailed Abbott Lyon to see if they sold a safety chain, and they replied within 20 minutes, saying they unfortunately didn’t. They asked for photos of the catch on my bracelet, which I promptly sent. To my surprise, they had kindly offered to replace the bracelet and sent me a credit note. This is the best customer service I’ve ever experienced, and I’ll definitely be making all my jewellery purchases with Abbott Lyon from now on. Thank you! X”

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“Very good customer service”

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“I cannot comment on the bracelet as it has not arrived. It’s now 6 days late. I have no idea why or a specific date when I should expect it. Just relieved it wasn’t a birthday gift I needed quicker”

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I'm really sorry to hear your order is delayed, that must be so frustrating when you're left without any clear updates from the courier. If you could email us at hello@abbottlyon.com with your order number, our team can look into getting this resolved for you.

“Always beautiful pieces, jewellery is 10/10 quality.”

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“My delivery has still not arrived. I ordered over a month ago and stil have not received my order.”

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we're so sorry that the delivery is taking longer than expected - we can see that your order is currently undergoing customs process in Ireland and whilst this can take some time as it's a very manual process, we're sure it'll be with you ASAP!

“The customer service was very helpful and responded very promptly.”

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“4th purchase done! Just purchased my memory locket my mum who passed recently. Such an easy process to personalise and got it on a Black Friday/cyber Monday deal. I love Abbott Lyon jewellery, won't wear anything else.”

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“My friend brought me the beautiful heart locket which I put my birthday stone in and my husbands birth stone I also brought a tiny cross in it absolutely beautiful Also have a heart birthstone bracelet as a gift also stunning”

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“I had an issue with the courier service where I didn’t receive my order, I contacted Abbott Lyon regarding this and they were super helpful! Email responses were very quick, I was expecting replies after a few days but they responded within a few hours every time. They dealt with my problem efficiently offering me either a refund or replacement which I was very grateful for!”

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“Very helpful and understanding of my mistake!”

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“I absolutely love abbot Lyon. Completely on trend, I’m saving up some money to add one of the watches to my growing colllection”

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“Customer service was very helpful and very quick at responding to me.”

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“Lovely watches bought on black friday bogof. Fast delivery and well packaged .”

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“Very happy with everything, service, response to emails, everything, good value and excellent product at the right price 👍”

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“I absolutely love my initial gold choker necklace from Abbot Lyon! The quality is excellent, and it feels so delicate yet sturdy. The packaging was beautiful, making it feel really special. It arrived quickly and exactly as described. I get so many compliments whenever I wear it! I’m so happy with my purchase and will definitely be shopping with Abbot Lyon again. Highly recommend!”

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Abbott Lyon is rated 4.4 based on 21,805 reviews