“Absolutely gutted.. bought an engine from MGS for £2600 with every single penny I have and the engine hasn’t arrived. It hasn’t arrived within the 5-7 days they said it would and no one can give me any answers as to where it is. My van is currently sat in a mechanics waiting to be fixed but there’s no sign of the engine. Email response is they will look into it but never got back to me. Called a few times but no one seems to have a clue where it is and keep saying someone will look into it, but as yet, they haven’t got back to me.
Last phone call they said next week someone will get back to me. It’s a bank holiday as well. How long does it take to find an engine?? Someone MUST know whether it’s been sent or not. One man on the phone said they would have to see if the engine has even been removed from previous vehicle yet.
I wouldn’t mind so much if it’s delayed or something if at least someone could give some info on when it’ll arrive or where it is now.
I’ve not even received a single apology from the 3 different people that I’ve spoken with - over the phone - Very disappointed!!”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Hi,
The price was fine but I had to ring as the part did not arrive on time, when it did it was in very good condistion, so it was agreed that I would get a £10 refund for the late delivery but to date I have not recived it.
Regards”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Ordered an engine for a Mercedes on 29th July. Not told it would take 7-10 days to deliver.
Eventually arrived today, 22 August. No paperwork. Mike Caffery only told me the 7-10 day delivery on 7th August after the rep Bailey had failed to do so. Very poor communication on all telephone calls. Failed to call back when promising to do so on several occasions. Only made progress when Mike was involved.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I used this service when I'm really up against it for certain parts for my business..this time round the supplier failed me miserably..they cost me time along with very poor communication. 😢”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I payed orange autosalvage £62 on 22/7 for a window regulator and i still have not received it, can you please deal with this company that is running a scam !”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 06/08/2024.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.
We have added this review to the complaint log for further action.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
