“Found item I was after very quickly. Easy to contact supplier and purchase item which arrived quickly and well packaged. Item in excellent conditiuon. Pleased with all.”
“They are very dishonest and never answering calls. They sold me a Bmw i4 door the was advertised elsewhere much cheaper they where keep saying Manager will match the difference for you but I talk to them afew times for refund the difference but the were lairs never use them again ripped me of !! No recommend at all”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Very bad experience. Send us damaged and not working part . Hart to deal after with the supplier, only promises and never send a new part or return the money so far .”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Our records show that 10 breaker's quote were issued for this car parts request. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
All the best
Customer Care - 1st Choice.
“So, my story begins when I used this company to source a car part. The quote I received came quickly, and a business called Hancock Salvage quoted me £173.00 for the part which I accepted. Then two days later, I get a call telling me they could not remove the part, so they were going to offer a refund. That refund never materialised in my account. Text messages saying so, just got shunned by Hancock Salvage.
Now 1st Choice Spares UK Ltd. The reason I trusted this site was because it had the option to report problems with suppliers. When I came to use this reporting method (Claiming it would be answered within 1 day), I have not heard anything back after 48 hours. Complete communication silence and £173.00 down.
Assurances claimed on 1st Choice Spares website, do not amount to anything!!!”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 14/11/2024.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.
We understand that the refund has now been actioned, and the funds should be with you in the next couple of working days.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Whilst 1st choice may be ok the suppliers that you forward are garbage. Got a quote, paid and have heard nothing. Can't call for an update. Been over a week now and still waiting.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“A brilliant company to do business with. Very fast and very very reasonable with their prices and their delivery was exceptional. Shame aboit the colour but the body work people will sort that out. I have a couple of other things to sort out on another car and 1st choice spares will be the one I will use. Many thanks.”
“Excellent service phoned them they deliver to N Ireland which was great. Package well packed and delivery was quick. Would recommend them to everyone who needs spare parts”
“I have used 1st choice spares for years we havent fallen into the new car trap so if theres any parts needed it would besilly to put brand new parts on our cars .”
“Bought and paid for a heater blower, delivery was promised in 2 days. Nothing arrived , apparently they couldn't find the item but couldn't be bothered to tell me. Had to chase them for my refund twice, not impressed , wouldn't use again”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I ordered my spare parts last Tuesday. Was told they’ll be delivered between Wednesday and Friday . Till today I haven’t received them. I explained to them that I rely on my car for work and I don’t get paid if I don’t have a car but still it didn’t change anything. They keep telling me the spare parts will be delivered. Starting to think that I was scammed.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
