“Everything went smoothly however was advised by photo that parcel was left by door and we are currently overseas. So confirmation that it had been given to a neighbour would have been helpful at the moment I am wondering if it is still on the doorstop.”
“You were very good putting out my request but unfortunately the part sent out was wrong I had stated the correct vehicle details so it had to be sent back”
“When I finally got through by phone , I was asked to upload a piccy with email to show what I needed , no response ,,, left messages no response … left text message no response …. They said they would ring back when I gave them the reference number … still waiting”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Complete shambles. Bought a gearbox 16th July, took two weeks to deliver and it turned up with the selector module removed. After multiple calls, messages photos, finally received the selector on 11 Aug. Car went to garage and mechanics found that it was the wrong gearbox i had been sent. Car is finally fixed after stripping parts from my car and the gearbox provided. The breaker who i dealt with told multiple lies about shipment etc and the whole process was ridiculously long and to find out that it was not the right part was seriously disappointing.
I would never recommend using the website to anyone due to the poor service from Royton Car+Van Brkrs ltd who i paid 325GBP for an incorrect gearbox.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Just want to thank for the good service provided when purchasing BMW rear fog light unit. Special mention to Ryan who made sure I was ordering the correct part…”
“Excellent at finding rare and unusual spares at very reasonable prices. Using a network of suppliers I’d be surprised if they didn’t find what you need. They have worked three times to find spares for a car that stopped being built 11 years ago. Brilliant.”
“I was ready to give up trying to find my part until I found your web site and after a couple of days I was contacted by one of your dealer who had the part thanks very much.”
“The concept is great. I got a lot of quotes but prices varied enormously. Unfortunately the part I ordered was very corroded so could not be used - I am unhappy that it was not described to be heavily corroded - but perhaps I should have asked for a photo of it. Disappointed that the part was unuseable and the garage refused to install it. Ended up getting the original part reconditioned instead.”
