“The initial structure is good, for sources parts it works so well, the downfall is all the hidden reviews, such as a certain 2 star company, with only a hand full of 5 star reviews listed, no lower reviews, and no way of seeing them all, so you can't get a true feel of what the company is like, let alone letting a company so poor still sell through the platform.
After being tricked by said company, there's no way of raising issues through 1st choice, or at all, with no means of a resolution.
From what I saw on Google's reviews, this scam company, that operates under another name, has scammed a lot more people out of a lot more money than myself, but being scammed out of £70 still wasn't fun.
I feel if 1st choice had a better system for assisting in sales and after sales, it could be an amazing site, but the fact they hide reviews, let poor sellers operate, and have no after sales, says a lot about how they operate themselves.
Won't be using again, don't recommend anyone else take the risk.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“we were looking for a window regulator,for a clio dynamique2003,1st Choice Spares got us 2 estimates
we went with the 1st one we received,which was from Bradgate Motors [rotherham ]ltd. who were extremely helpful ,and we received the part within 3 days. for a very reasonable price.”
“Purchased a headlight £100, item took over a week to arrive, on arrival it was unusable & damaged, I complained with zero customer service, I had to purchase another from a more reputable supplier. AVOID AVOID AVOID”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Two options delivered within hours. Chose Vauxcentre. Spoke to Steve . Very knowledgeable, explained clearly what I needed. Part arrived quickly.
So your system and recommendation was sound”
“Received loads of quotes very quickly after my initial enquiry, prices varied as would be expected and I chose a middle of the price range quoted. Received as stated with a very good courier.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I needed a part which Mercedes didn't make anymore. I got 4 offers within 5 minutes of posting the part number. Tge actual part was delivered within 2 days.”
“Very efficient service and a fair price. The part was sourced within a few days and delivered two days later in perfect condition - would definitely recommend them.”
“Purchasing a head unit for my car was quick,and easy. The parcel arrived as promised and after I fitted it worked perfectly. Thanks to all concerned.”
“I needed a spare wheel and where I live there are no scrap yards within a 25 mile radius. I was on the net searching and came across 1st Choice Spares. I gave them a try and sure enough within an hour I had a list of three yards who had a spare wheel for me, I chose one supplier and ordered the wheel.
The wheel arrived two days later by Royal Mail, perfectly wrapped.
The condition of the wheel was 9/10 and that satisfies me immensely as I only needed it as a spare. The price was excellent and with no shown post and packing the whole buying experience went very well.
I can recommend 1st Choice as a good site for searching car parts and I will use them again for sure.”
