“Got gear box as described within 2 days. Driver couldnt get it off wagon because it was on pallet not suitable for pallet truck .he had to smash pallet. Found garage to fit it. Replaced all oils etc. Started up was going straight into limp reverse and 2 nd gear . Drove it home in 2nd gear this has since changed to 2 nd to 3 rd changing fault where it gives a horrendous rev and either goesinto limp mode or some times changes not impressed, cost me £350 +£80 for oil.rang mjm to ask why and was told the person who test drove doner vehicle would ring me back. Sill waiting ,what i expected ibought this box because it was tested and guaranteed knowing cost is inhibitive to remove and return .been told 3rd gear clutchshot .I will have to live with it.till such times i can get something else. Edward seikrk.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“The supplier you linked me up with was a pain. The delivery of the parts never happened. They continually blamed various couriers. Every time I contacted them them to find out what was happening they promised to phone back and over more than two weeks and AT LEAST 6 phone calls, not once did they ring. I complained to you and received an ignorant reply from the suppliers. I will not use first choice or that supplier again.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 25/01/2021.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. We understand that a refund has now been made. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Company I purchased from through 1st choice spares have yet to deliver my engine after over a week and numerous phone calls. Was told delivery would be 2-3 days.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Utterly useless, even when I got a response saying a company had the part, I would contact them directly and the did not have the part.
This happened on several occasions wasting my time and money, save yourself the pain and look for the breakers directly.”
Thanks for your recent feedback.
The nature of recycled spares is that they are not always available.
This is especially so for rarer car models from ten years ago. The amount of such vehicles being broken for spares will be small, and getting smaller as time goes on.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not available on that day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically. Our enquiry service is free to use online.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
Customer Care - 1st Choice.
“The process is simplicity in itself- request a spare part, contact the supplier of your choice from the replies to your inbox and arrange payment , delivery etc with them.
Great service, saves having to trawl around breakers' muddy yards!”
“Wrong and bad conditions DPF was delivered. Very Rusty and doesn't fit properly which it has costed me more money and time to be left on rim for longer till another part is delivered..”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
It also depends on whether the parts are available and those in short supply, can sometimes come with a premium.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
