“I liked the service you provided in finding stockists of the parts we needed. The suppliers we chose to purchase the parts from were good but the parts were rubbish they were only fit for the dustbin.”
Thanks for your recent feedback.
Our records show that 4 breakers' quotes were issued for this car parts request. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
All the best
Customer Care - 1st Choice.
“Good business idea, helps consumers by contacting a known group of parts dealers, but, my experience of using 1st choice was disastrous!!
Lost 4 weeks chasing round a part their recommended company clearly did not have, was sent the wrong part, when contacted by phone the recommended company told me lies, gave false information, deliberately mislead me, false promises galore, more lies and more misleading. Had to use hard-tactics to get a total refund, but stuck with a part the promised to collect but have not done so. It is clear that 1st Choice do not vet the companies they recommend to the consumers. My advice - not a service I will use ever again.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 14/01/2022.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.
Our understanding is that the breaker has apologised for the delay and the refund has now been issued.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Looking for a spare part for a 2011 Citroen DS3 was proving to be a problem until I used this service. Very quick to enter details of my requirements and within 24 hours I had notification of a supplier who had the part complete with full pricing information. I rang the supplier to confirm the suitability of the part offered before confirming my order online. The correct part arrived 3-4 days later, well packaged and in fantastic condition. A quick exchange of parts and fully tested to satisfaction.
A great service that I'll look to use again when opportunity arises”
