“Unfortunately I found the whole thing painfull due to a faulty part
The refund process was very drawn out and 1st choice was slow to respond to any of the issues I faced due to the faulty part
I even had to pay for the faulty part to be posted back at my own expense”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
We have contacted out IT support to search for communications from you. These have been found and forwarded to the customer service team.
We will now review our internal systems to make sure this does not happen in the future.
All the best
Customer Care - 1st Choice.
“Responded quickly to my spare parts enquiry and was able to supply it.
Kept informed of despatch and received goods within a few days of initial email. Would not hesitate to use again.”
“Quick / easy service parts were correct and sent very quickly - will always use this service for car spares at very reasonable prices - great for me with an old car who doesnt want to pay for new parts”
“Prestige Allparts supplied a replacement wing mirror efficiently and helpfully at a good price and next day delivery. For product security they offer a 3 month product Guarantee. The wing mirror was a perfect fit for purpose product. An excellent company and I will surely use them again if required.”
“Used a company called vaux spares. Initially the wrong part was delivered to then keep being told the correct part was being sent out but it never arrived and was told it was damaged so hadn't been delivered after being told the company had paid extra to have it delivered the day before so dont believe the part was ever actually sent to replace the wrong part and I still have not been refunded. Will pursue the issue and take legal action if necessary”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
