“This score is not based on the this specific service but the supplier that has been engaged as a distributor. Firstly, they sent out the wrong part, since then I have constantly had to phone them to see if they are able to supply the correct part. On two separate occasions I have been advised that the correct part will be sent out. As I have not yet received the correct part I phoned back today (14/12), having been told that I would receive The part by the end of last week, only to be advised that they are are trying to source the part. I have also been advised that I would receive return calls, which never materialised. Very disappointed with this poor level of service”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“eccelent service.found the parts i needed at a reasonable cost,the supplyer was helpfull ,i will definatley use this again the next time i need a part”
“The process of purchasing the parts was straight forward, the delivery was punctual and the parts work well. However when we requested a copy of the Warranty (6 months ) we were told they would not supply a copy a copy and that we would have to go `on-line` and find it. Why is the world obsessed with `on-line`. My grandparents are in their late seventies and `on-line` is not part of their world. We were told it was impossible to provide a paper copy. Not consumer friendly at all.
Alasdair Osborne Appleby”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“This is the first time I have had cause to seek a car part online. I tries First Choice and they delivered. Required part arrived within a few days. Can not ask for more than that. Thanks First Choice!”
“Fast response to enquiry, easy to place order , excellent communication from courier , part arrived inside time frame given , part was correct and in good condition , would recommend highly and will use again if the need arises”
“No problems put out what I wanted got 7 reply s ordered the part I wanted paid by card .the part arrived on the day they said .part fitted all good great service”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“1st choice service great as usual.
The breaker that made contact promised next day delivery and it took 4 days , also not checked before dispatch as only 1 of 2 motors worked.”
“Good response to initial enquiry confirming availablility of beige coloured load cover for luggage compartment. A subsequent phone call from Auto Spares Hull advised that the beige cover was NOT available as thought. I requested a refund with email confirmation that the refund had been made. A further three telephone calls before verbal confirmation a refund had been made with the promise of an email confirmation, I'm still waiting ten days later.
Despite my unsatisfactory experience I would consider using 1st Choice Spares if they had the correct part at a competetive price.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“needed an electric window motor for a 2008 VW Polo.Got a Quote from Macclesfield Spares for £177 for a used one.Called my Local Volkswagen Main Dealer and got a new one for £161.”
Thanks for your recent feedback.
Our records show that three breakers' quotes were issued for this car parts request. Two of which were substantially cheaper. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
All the best
Customer Care - 1st Choice.
