“Fast response to enquiry, easy to place order , excellent communication from courier , part arrived inside time frame given , part was correct and in good condition , would recommend highly and will use again if the need arises”
“No problems put out what I wanted got 7 reply s ordered the part I wanted paid by card .the part arrived on the day they said .part fitted all good great service”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“1st choice service great as usual.
The breaker that made contact promised next day delivery and it took 4 days , also not checked before dispatch as only 1 of 2 motors worked.”
“Good response to initial enquiry confirming availablility of beige coloured load cover for luggage compartment. A subsequent phone call from Auto Spares Hull advised that the beige cover was NOT available as thought. I requested a refund with email confirmation that the refund had been made. A further three telephone calls before verbal confirmation a refund had been made with the promise of an email confirmation, I'm still waiting ten days later.
Despite my unsatisfactory experience I would consider using 1st Choice Spares if they had the correct part at a competetive price.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“needed an electric window motor for a 2008 VW Polo.Got a Quote from Macclesfield Spares for £177 for a used one.Called my Local Volkswagen Main Dealer and got a new one for £161.”
Thanks for your recent feedback.
Our records show that three breakers' quotes were issued for this car parts request. Two of which were substantially cheaper. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
All the best
Customer Care - 1st Choice.
“Initially the site was good and I had 2 of its recommended suppliers contact me about my engine request. I contacted and paid the supplier but the engine never arrived. When I contacted 1st Choice after being unable to contact the supplier I was only then informed that, they also had been unable to contact this supplier for several weeks and had removed them from their supplier list! I am now having to try to recoup my money through my bank with 1st choice offering very little with regards to help or assistance.”
Thanks for your recent feedback.
We blocked the breaker after being made aware of the issue, so they have been fully excluded from our network.
As we had to advise you, the only and best advice anyone can give in this unfortunate and thankfully rare situation, is to dispute the charge with your bank/card and report them to the police. We provided all the information and links to various agencies that we could.
All the best
Customer Care - 1st Choice.
“Hi I’m not very happy with the service I got from Cosmo auto services it had taken 2 weeks to tell me they had problem taken it of the car so it won’t be available”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
