123 Hampers Reviews

Name: 123 Hampers
Rating: 4.80

4.8 Rating 10,129 Reviews

97 %

of reviewers recommend 123 Hampers

Company Reviews

Product Reviews

Metrics

4.8

Based on 10,129 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

123 Hampers 5 star review on 10th December 2024

261

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 24 hampers for delivery 2 days ago, only 7 despatched! On hold for 40 mins on phone gave up, no response to emails, 15 min wait for chat - 45 mins later nothing! no communication. AVOID - if 123 hampers read this please contact me and tell me what is happening!! 48898 order”

Helpful Report

Posted 5 years ago

“I ordered The Healthy Ploughman hamper from yourselves for my mother’s 80th birthday. Your website shows it contains two cheeses, some kale biscuits, cordials as well as a selection of fruit. All for around £40. What she got was some grapes, satsumas, four apples and bananas. This does not justify the price and is not what I ordered. She doesn’t even like bananas. At a time when we can’t see our loved ones these gifts mean even more and I’m so angry that she hasn’t received what we have ordered Needless to say I will not be ordering from you again Annette Hales-Owen”

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Posted 5 years ago

“Sadly disappointed. I ordered two cheese baskets which looked lovely however the Blue Stilton out of date. I telephoned to ask for replacements but they refused.”

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Posted 5 years ago

“The anniversary balloon etc I ordered was supposed to be delivered Saturday. My parents in law only received the balloon and nothing else”

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Posted 5 years ago

“Terrible service ordered two hampers one for the 4th and another for the 18th. The first was failed to arrived. I was offered a refund on the postage and £15 off my next order! Really? As if I wanted to purchase ever again. I was then offered the amount off my failed order. Still left wondering when I will get my missed order and if the second one will also fail to arrived. These were presents for elderly relatives, their Christmas is possible cancelled due to 123hampers. We shall see. If you try to call expect to wait over and hour in the queue. If using live chat, over 40mins before you get through.”

Helpful Report

Posted 5 years ago

“Quite simply the worst retail experience I’ve ever had. I ordered a gift for a special birthday for delivery on a specific day. It was 2 days late. Customer care is non existent. I held on the phone for 2 hours the day after the gift should have been delivered with no success. Also wrote emails, messaged via the online complaint form, and waited 2 hours for an online messenger chat where as soon as I was connected was immediately cut off by them. I’ve tried every method to contact them (I even resorted to tweeting them in desperation) and all unsuccessful. Shambles! Avoid!!!”

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Posted 5 years ago

“found your website confusing and also annoying that you have to register -with yet another password to keep track of. would prefer an option to purchase as a guest and not have to come back to delete the account as i won't use this website for another 12 months if ever.”

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Posted 5 years ago

“After opening the hamper, I had to go out to buy a further 8 items to make it fit to give to my daughter. It was embarrassing and a waste of money.”

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Posted 5 years ago

“Hamper was not delivered on the day requested , ( was for a birthday) they had plenty of notice as ordered 2 days previously, no communication received to explain what was going on, and no apology, the tracking screen was as good as useless, didn't update and no emails received. Had to wait an age for "chat" availability.. Wont use them again as plenty of other similar companies who do want my business.”

Helpful Report

Posted 5 years ago

“Do not answer emails. Their live chat leaves a lot to be desired. Going from 5th in the que with a 3 minute wait, 4th, 7 minute wait, 3rd, 10 minute wait now 2nd with an 11 minute .... actually been waiting for 1 hour 20 minutes now ... oh and no delivery made!”

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Posted 5 years ago

“You could take some lessons from Amazon. Two hours to order one item.”

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Posted 5 years ago

“I will never use your firm again. You gave no help in tracking and I do not know if the hamper arrived.”

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Posted 5 years ago

“Very angry at being forced to create an account and log in !! When I did login, I was asked to enter a billing address. There was only one line or bar for my billing address. This box or bar must be restricted to a certain amount of letters and would not le me enter my full address. I was forced to contact you by phone (International Call) to seek help. Please understand also that not everyone lives in the UK or has a UK post code. (This is not a very friendly site.)”

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Posted 5 years ago

“I order the cake for a freinds 40th Birthday. Which was on satuarday. Delivery 2as due between 9am -1pm it's now Monday and it is yet to be revived. I'm extremly disappointed.”

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Posted 5 years ago

“Would not recommend this company.I ordered hamper for my Dads 80th to be told the night before it was out of stock although I ordered & paid for it weeks before! Extremely disappointed.”

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Posted 5 years ago

“I’ve made an order for a present to be delivered on Saturday, exactly the day when the recipient had their birthday and the birthday party. The parcel will be delivered next Thursday, 5 days after the day when it was supposed to be delivered. Do not recommend.”

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Posted 5 years ago

“Bad experience. Got this review request before product delivered! Should have been delivered yesterday and still not there. Royal mail tracking now off line for 48 hrs so can't even check. No response from earlier email. Nope, exepeince rubbish”

Helpful Report

Posted 5 years ago

“I hate your website I have already bought from you 3 times and yet again it does not register my details it denies that my address is correct that my password is correct I FILLED IN MY 12 TIMES. This all because your electoral roll or residential roll is out of date.”

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Posted 6 years ago

“Only ever received half of the original order and only ever received half the refund. Left children upset & ruined Easter”

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Posted 6 years ago

“Never got the order I placed and only returned half the money I have paid. Have tried to raise a complaint but I don’t hold much hope for this. Absolutely ruined Easter & left children upset 😢”

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Posted 6 years ago

123 Hampers is rated 4.8 based on 10,129 reviews