123 Hampers Reviews

Name: 123 Hampers
Rating: 4.80

4.8 Rating 9,548 Reviews

97 %

of reviewers recommend 123 Hampers

Company Reviews

Product Reviews

Metrics

4.8

Based on 9,548 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

123 Hampers 5 star review on 20th April 2024

256

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No delivery received by : Mrs June Lee 16 Gainsborough Court, The Leas, Cottesmore, Oakham, RUTLAND LE157DX DUE LAST THURSDAY Please report back Geoffrey Stirling”

Helpful Report

Posted 3 years ago

“BEWARE! DO NOT ORDER FROM THEM. ORDERED 9 HAMPERS IN NOVEMBER AND CONFIRMATION EMAIL STATED DELIVERY BY 8TH DEC. ALL BAR ONE DELIVERED 24TH DEC! CALLED CUSTOMERS SERVICES TO CHASE AVERAGE WAIT TIME OVER 1 HOUR. THEIR TEAM ARE POWERLESS TO HELP AND THEY REFUSED REQUESTS FOR REFUNDS WHICH IS AGAINST THE DISTANCE SELLING REGULATIONS. SERVICE DREADFUL!!! SAVE YOUR TIME AS THEY REALLY NEED TO SORT OUT THEIR CUSTOMER SERVICES AND LEAD TIMES.”

Helpful Report

Posted 3 years ago

“Appalling service, dreadful customer service. I won't be using 123 Hampers again or recommending it.”

Helpful Report

Posted 3 years ago

“Buyers Beware! Placed an order on the 2nd of December and it has still not arrived (17/12). Tracked it with Royal Mail several times and the last entry was on 7th December which states they are waiting to receive the package. I've raised a ticket (1217688) with customer services but apart from an automated response I've been totally ignored. They've left me with no choice but to report them to my card company for fraud and to claim my money back that way.”

Helpful Report

Posted 3 years ago

“Awful. Package not delivered and they ignore emails, calls and messages. Their Facebook page is full of people all saying they haven't received their paid-for goods. Stay away.”

Helpful Report

Posted 1 year ago

Hello Victoria, thank you for your review. I am very sorry to hear that your order was not delivered on your chosen date as requested. I have located your order and can see that our customer support department arranged for a replacement gift to be sent. Warm regards Tom

Posted 1 year ago

“I ordered a hamper to be sent to my brother as we will not be seeing him or his family this Christmas . It should have been delivered on 8th December. It has yet to be delivered . I have made a complaint and have been allocated a complaint number . I am still waiting for a response .I have complained again and asked for reassurance that it will be delivered by Christmas. Still no response . Very poor service”

Helpful Report

Posted 3 years ago

“Really disappointed, I have tried to get in touch with 123 Hampers over several days now, been on hold collectively for over 3 hrs. Cannot get through to anyone. I've emailed you and no response, I've even messaged on Facebook and still no response. Parcel has not arrived and was meant to be here on the 8th.”

Helpful Report

Posted 3 years ago

“Still waiting for delivery of the hamper I ordered which this company says was delivered on Dec 8th which it was not. I have sent emails and tried calling the company, on hold for 40 mins. There is NO costumer service! I spent 65 pounds!”

Helpful Report

Posted 3 years ago

“Hamper smaller than shown on website. Emailed them and not heard back apart from the automated email. Don’t waste your money.”

Helpful Report

Posted 3 years ago

“Unfortunately my order has not yet been delivered though I was assured a date of 21 March. So my mother did not receive her Mother’s day gift which is a huge disappointment. Despite numerous emails, albeit with quick response rate, the responses did not answer my initial question of why the delivery was late. I have also not been informed when it will be delivered. So no satisfactory response has been received, despite me writing at least 5 messages Feeling very let down and disappointed.”

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Posted 4 years ago

“Very good site well done”

Helpful Report

Posted 4 months ago

Thank you so much for your 5 star rating, Tom! We're glad you think so highly of 123 Hampers. Your kind words mean a lot to us, and we deeply appreciate your positive feedback!

Posted 4 months ago

“A good selection of hampers at reasonable prices. Easy transaction makes Christmas simple.”

Helpful Report

Posted 4 months ago

Thank you so much for your 5 star rating of 123 Hampers! We are so pleased that you were able to find a good selection of hampers at reasonable prices, and that it made for an easy transaction. We strive to make Christmas simple—we're delighted that we were able to do that for you. Kind regards, Tom.

Posted 4 months ago

“Good quality and good service”

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Posted 4 months ago

Thank you, Audrey, for your five-star rating on 123 Hampers! We truly appreciate your kind feedback on our good quality and good service. Kind regards, Tom.

Posted 4 months ago

“Iv bought several hampers and always received well very happy customer”

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Posted 4 months ago

Thank you so much for your 5 star rating for 123 Hampers, Lorraine - we really appreciate it! I'm so pleased to hear that you've been happy with your purchases and that you always receive your hampers well - thank you for your support!

Posted 4 months ago

“Thank you so much. You folks have an excellent selection of not only gift baskets but other great options. The checkout was painless compared to many others. thank you. Don Hansen”

Helpful Report

Posted 4 months ago

Thank you so much for your 5 star rating of 123 Hampers! We are so glad that you enjoyed the selection of gift baskets and other great items, as well as an easy checkout process. We truly appreciate your feedback and support.

Posted 4 months ago

“arrived on time wife very pleased will use again thanks”

Helpful Report

Posted 6 months ago

Thank you so much for your 5-star rating of 123 Hampers, Robert; it really means a lot to us. We are glad to hear your wife was pleased with the hamper and that it arrived on time. We hope to see you again soon! Thank you again for your kind words.

Posted 6 months ago

“All well received and on time. Thank you!”

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Posted 7 months ago

Thank you so much for your 5 star rating! We are so glad that your order was well received and on time. We truly appreciate your support!

Posted 7 months ago

“Very good service Will recommend to my friends Arleen Alvarez”

Helpful Report

Posted 11 months ago

“I live in Australia, placed order for elderly in laws November for delivery on the 21 December. Item was left at front door on the 19th, which is wrong delivery date and has now gone missing. Cannot contact this organisation as automated chat doesn’t go anywhere and ticket system says no such order with my email address. Terrible service and no way to follow up. Absolutely terrible.”

Helpful Report

Posted 1 year ago

Hello Dionne, thank you for your review. I am very sorry to hear about this issue with the delivery of your order and that the intended recipient has not received this. We would like to look into this further for you. I have located your order and contacted you via email. Best wishes Ellie.

Posted 1 year ago

“Although the orders were placed in late October & delivery requested for just before Christmas, they turned up around 10 days early. The same happened last year”

Helpful Report

Posted 1 year ago

123 Hampers is rated 4.8 based on 9,548 reviews