123 Hampers Reviews

Name: 123 Hampers
Rating: 4.80

4.8 Rating 9,556 Reviews

97 %

of reviewers recommend 123 Hampers

Company Reviews

Product Reviews

Metrics

4.8

Based on 9,556 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

123 Hampers 5 star review on 20th April 2024

256

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have communicated with the proposed recipient who has told me that they still have not received the hamper that I bought from you. This is inspite of your continued insistence that you have delivered. I now need unequivocal proof of delivery or a refund”

Helpful Report

Posted 4 months ago

Thank you very much for your feedback. We appreciate you taking the time to let us know about your experience and are very sorry for the inconvenience. It looks like the proposed recipient has not yet received the hamper that you bought from us and we understand your frustration. I have located your order and can see that this has now been resolved. Best wishes, Katie

Posted 4 months ago

“Ordered as a gift for delivery 24.12.23 Arrived 21.12.23.... very annoying as it needed opening and putting into the fridge- ruined the gift”

Helpful Report

Posted 4 months ago

Hello Tammie, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 4 months ago

“made a complaint about the quality of the product and was given no help or customer satisfaction”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to provide feedback on 123 Hampers, Julie. We appreciate your recognition of the quality of our product. I have located your order and can see that our customer service team responded to your email on the 19th. However, we have not received a response since. Best wishes, Rosie

Posted 4 months ago

“I booked for a specific date for the hamper to be delivered as it was for a friend's birthday, 4 days after the delivery date and it still hasn't been delivered. Each morning I get an email from them saying the hamper is with the courier and due to be delivered but it hasn't been delivered.No refund as well as no hamper. Don't waste your money (especially on the specific date delivery). Use moonpig or M&S if you want to send someone a nice gift on a special occasion.”

Helpful Report

Posted 4 months ago

Thank you so much, Rachel, for taking the time to review 123 Hampers! We're sorry to hear about your experience and understand how frustrating it can be not to receive your order on time, especially when it's for a special occasion. We take the satisfaction of our customers very seriously and we regret that we fell short this time around. If this has still not been resolved, please could you contact us at enquiries@123-hampers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 4 months ago

“I ordered 3 hampers for delivery week beginning 18th dec but at least one has been delivered this week”

Helpful Report

Posted 5 months ago

Thank you Ian for taking the time to share your experience with us. I'm sorry to hear that at least one of your hampers was delivered this week instead of the week beginning 18th Dec. I can see on the system we have 29-11-2023 as the delivery date. Best wishes, Katie

Posted 5 months ago

“The recipient did not receive the hamper, I have attempted to track via Royal Mail but it’s toll states parcels will be delivered Saturday, it’s now Sunday!!”

Helpful Report

Posted 6 months ago

Thank you Joanne for your feedback on 123 Hampers. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see from the tracking that the older has been delivered. Warm regards, Tom

Posted 6 months ago

“Needed a birthday gift delivered in 29th March but it didn’t come until the next day. Very disappointed.”

Helpful Report

Posted 1 year ago

Hello Heather, Thank you for your review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We do apologise for any disappointment caused and I will raise this with our Dispatch Manager. Warm regards Tom

Posted 1 year ago

“We live in South Africa and my son is at Sandhurst Military Academy. I was so happy to come across your website, and ordered a hamper for his birthday on Friday. I ordered it well within the time to be delivered on his birthday on Friday, but he left on an exercise on Saturday morning... still nothing was received. There were many other companies to choose from, but I chose yours as it promised next day delivery. So disappointing!! Will we be refunded or will the package be delivered... and if so... when?? He will now not be there to receive it!!”

Helpful Report

Posted 1 year ago

Hello Anthea, Thank you for taking the time to write a review. I do apologise for the issue regarding the delivery. I have located your order and i have sent you an email in hopes of resolving this issue. Kind regards Ellie

Posted 1 year ago

“Very poor rating is better than my experience with 123 Hampers. My order was scheduled for delivery on 20/1 and on the 25/1/23 it's still not delivered. It was a birthday gift, sad to say. Needless to say I will not be using their services in the future.”

Helpful Report

Posted 1 year ago

Hello Elizabeth, thank you for your review. I am very sorry to hear that your order has been received and it has missed this occasion. I have located your order and contacted you via email to look into this for you. Best wishes Ellie.

Posted 1 year ago

“I live in Australia, placed order for elderly in laws November for delivery on the 21 December. Item was left at front door on the 19th, which is wrong delivery date and has now gone missing. Cannot contact this organisation as automated chat doesn’t go anywhere and ticket system says no such order with my email address. Terrible service and no way to follow up. Absolutely terrible.”

Helpful Report

Posted 1 year ago

Hello Dionne, thank you for your review. I am very sorry to hear about this issue with the delivery of your order and that the intended recipient has not received this. We would like to look into this further for you. I have located your order and contacted you via email. Best wishes Ellie.

Posted 1 year ago

“Ordered a hamper to arrive on 22nd December 2022. It has still not arrived and its Boxing Day. Very poor communication too.”

Helpful Report

Posted 1 year ago

Hello Elaine, thank you for your review. We are sorry that your order was not delivered as requested and for any disappointment caused. I have located your order and can see that this has been resolved with our customer support department. Best wishes Rosie

Posted 1 year ago

“I don’t think I will ever order from here again! What I ordered does not look like the picture! It was embarrassing!!”

Helpful Report

Posted 1 year ago

Hello Kristina, thank you for your review. I am very sorry to hear that you were dissatisfied with your recent order with us. This is so disappointing to hear. We have located your order and contacted you via email. Best wishes Katie

Posted 1 year ago

“My order hasn’t been delivered. I have asked what’s happening and received an auto response with no tracking details. I sent this gift to my recently bereaved aunt and will not be using g this company again.”

Helpful Report

Posted 1 year ago

Hello Karen, thank you for taking the time to leave a review. We are sorry to hear that there has been an issue with the delivery of your order. I have located this and can see that a member of our customer support team has responded to your email confirming delivery. Best wishes Rosie

Posted 1 year ago

“Hamper was delivered over a week early. Recipients were not there to receive it and it was consequently eaten by others. A day early is understandable but not over a week😪 I ordered early to avoid late delivery not expecting this to happen. When I contacted your customer service representative she advised that you are legally able to do this.”

Helpful Report

Posted 1 year ago

Hello Sally, thank you for taking the time to leave a review. We are very sorry that your order was delivered earlier than requested and for any disappointment or inconvenience this has caused. I would also like to apologise for any upset caused by the outcome of this. Best wishes Katie

Posted 1 year ago

“Very disappointed. Still waiting for a delivery that should have happened on 31st. Tried multiple times to contact 123. Nobody has got back to me. Shame as I've used then before and trusted them. Doubt if I'd use them again. Too stressful”

Helpful Report

Posted 1 year ago

Hello Linda, thank you for your review. We are sorry that your order was not delivered on your chosen date as requested. This is very dissatisfying to hear. I have located your order and can see that this has been resolved with our customer support department. Best wishes Rosie

Posted 1 year ago

“I received this email to leave a review. Checked with my family and the package hasn’t been delivered??? Somethings wrong!”

Helpful Report

Posted 1 year ago

“My order was not delivered cannot contact anyone I'm very disappointed. Won't be using this service again.”

Helpful Report

Posted 1 year ago

Hello Paula, thank you for your review. We are very sorry to hear that there was a delay with your order being delivered. This is very dissatisfying to hear and we do apologise for any disappointment caused. I have checked the order and can see that this order has been delivered. Best wishes Katie

Posted 1 year ago

“Unfortunately the hamper has not yet reached its destination. So of course I am very disappointed.”

Helpful Report

Posted 1 year ago

Hello Yvonne, thank you for your review. I am very sorry to hear that your order was not received as you requested and we do apologise for any disappointment caused. I have located your order and can see that this has been resolved with our customer support department. Best wishes Rosie

Posted 1 year ago

“Awful. Package not delivered and they ignore emails, calls and messages. Their Facebook page is full of people all saying they haven't received their paid-for goods. Stay away.”

Helpful Report

Posted 1 year ago

Hello Victoria, thank you for your review. I am very sorry to hear that your order was not delivered on your chosen date as requested. I have located your order and can see that our customer support department arranged for a replacement gift to be sent. Warm regards Tom

Posted 1 year ago

“The hamper I ordered has not been delivered.I heard nothing from 123 Hampers since they said it was a confirmed order.. I had no message saying it was packed and ready to be sent out as I was promised.. I want it delivered by Christmas at least on the 24th of December or I want a refund..”

Helpful Report

Posted 1 year ago

Hello Robert, thank you for your review. I am very sorry to hear that your order was not delivered on your chosen date as requested. This is very disappointing to hear. I have located your order and can see that this order was received on the 22nd Best wishes Katie

Posted 1 year ago

123 Hampers is rated 4.8 based on 9,556 reviews