Name: 123 Hampers
Rating: 4.80

“Total rip off. Stated on advertising that it was a 'John Lewis Hamper' and it certainly wasn't . Totally misleading. I had to buy extra products to make the hamper acceptable. FALSE advertising”

Helpful Report

Posted 5 months ago

Hello Michael, Thank you for taking the time to share your concerns. We sincerely apologise for the disappointment you experienced with your order. We take pride in ensuring that our advertising accurately represents our products, and we regret that we did not meet your expectations in this instance. To clarify, we do not advertise as John Lewis Hampers; our placement at the top of Google search results may have led to some confusion. Nonetheless, we apologise for any misunderstanding this may have caused. Best wishes, The 123 Hampers Team

Posted 5 months ago

“The whole ordering process was more difficult that it should or could have been. Hopefully the order is as expected. Item not delivered yet.”

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Posted 5 months ago

Hello, Thank you for sharing your experience with us. We're truly sorry to hear that the ordering process was not as smooth as it should have been. Your feedback is valuable, and we’ll take it into account as we work on improving our systems. We hope the item meets your expectations once it arrives. If you have any further concerns or questions, please don’t hesitate to reach out. Best, The 123 Hampers Team

Posted 5 months ago

“I had high hopes for my experience with this company based on their positive reviews, but my recent encounter has been nothing short of disgraceful! I ordered a hamper (not this order) intended as a Christmas gift, but it was delivered to the wrong address. Despite the unfortunate error, I reached out to customer service to resolve the situation. All I asked was for the hamper to be resent to my correct address, and I even offered to pay for the additional postage to ensure no one would be out of pocket. Unfortunately, this option was not provided, and I was met with excuses rather than a solution (disgusting customer service) The representative I communicated with seemed unable to grasp the importance of this situation, especially given that it’s meant for the holiday season. To make matters worse, the hamper had already been returned to their facility, yet they were unwilling to simply resend it to me at my correct address. What’s more, the lack of accountability and customer care in handling this situation is shocking. It's disheartening to see a company that does not prioritise customer satisfaction, especially during a time meant for giving and celebration. Commically I was offered £15 credit, as a good will gesture (according to Hampers 123) when I spent £65 on a luxury hamper to be delivered, I am not sure how they believe to be acceptable and quite frankly direspectful! I strongly advise potential customers to think twice before purchasing from this company, as my experience suggests a serious lack of customer service and attention to detail. Save yourself the hassle and frustration!”

Helpful Report

Posted 6 months ago

Hello Lloyd, Thank you for taking the time to leave a review. We are deeply sorry to hear about the challenges you faced with your order. We understand how important it is for gifts to arrive correctly and on time, especially during the holiday season, and we regret not meeting your expectations in this instance. Our website states that we cannot be held responsible for incorrect or incomplete addresses. We rely on our customers to provide the correct and complete address to ensure successful and accurate delivery. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 6 months ago

“Very disappointed. Arrived a day late as Royal Mail didn't leave the parcel. Couldn't use the clotted cream, scones were hard. Everything was upside down in the cardboard box, poorly packaged. A miserable birthday surprise!”

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Posted 10 months ago

Thank you for taking the time to share your feedback regarding your recent experience with 123 Hampers. We're truly sorry to hear that your order did not meet your expectations. We understand how disappointing it must have been for your delivery to arrive late and for the included items to not be in ideal condition. The quality of our packaging and the state of our products are very important to us, and it's clear that we fell short this time. Please know that your comments will help us improve our service and ensure a better experience for our customers in the future. We sincerely apologise for any distress this caused on such a special occasion. Warm regards, Rosie

Posted 7 months ago

“Poor product. 2 out of 3 items in the gift substituted. Poor quality rose plant with only 6 buds. Very disappointed for the money spent (and that was discounted). No resolution offered by the company. Will not use again.”

Helpful Report

Posted 1 year ago

Dear Paula, thank you so much for taking the time to share your feedback with us regarding your recent experience with 123 Hampers. We genuinely appreciate customers like you who provide us with valuable insights into our products and services. We would like to extend our sincerest apologies for the disappointment you experienced with your order. We understand that two out of the three items in your gift were substituted, and the rose plant you received had poor quality with only six buds. We fully recognize that this is not the level of quality and service we strive to deliver to our valued customers like yourself. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“I have communicated with the proposed recipient who has told me that they still have not received the hamper that I bought from you. This is inspite of your continued insistence that you have delivered. I now need unequivocal proof of delivery or a refund”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback. We appreciate you taking the time to let us know about your experience and are very sorry for the inconvenience. It looks like the proposed recipient has not yet received the hamper that you bought from us and we understand your frustration. I have located your order and can see that this has now been resolved. Best wishes, Katie

Posted 1 year ago

“Ordered as a gift for delivery 24.12.23 Arrived 21.12.23.... very annoying as it needed opening and putting into the fridge- ruined the gift”

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Posted 1 year ago

Hello Tammie, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 1 year ago

“made a complaint about the quality of the product and was given no help or customer satisfaction”

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Posted 1 year ago

Thank you so much for taking the time to provide feedback on 123 Hampers, Julie. We appreciate your recognition of the quality of our product. I have located your order and can see that our customer service team responded to your email on the 19th. However, we have not received a response since. Best wishes, Rosie

Posted 1 year ago

“I booked for a specific date for the hamper to be delivered as it was for a friend's birthday, 4 days after the delivery date and it still hasn't been delivered. Each morning I get an email from them saying the hamper is with the courier and due to be delivered but it hasn't been delivered.No refund as well as no hamper. Don't waste your money (especially on the specific date delivery). Use moonpig or M&S if you want to send someone a nice gift on a special occasion.”

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Posted 1 year ago

Thank you so much, Rachel, for taking the time to review 123 Hampers! We're sorry to hear about your experience and understand how frustrating it can be not to receive your order on time, especially when it's for a special occasion. We take the satisfaction of our customers very seriously and we regret that we fell short this time around. If this has still not been resolved, please could you contact us at enquiries@123-hampers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 1 year ago

“I ordered 3 hampers for delivery week beginning 18th dec but at least one has been delivered this week”

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Posted 1 year ago

Thank you Ian for taking the time to share your experience with us. I'm sorry to hear that at least one of your hampers was delivered this week instead of the week beginning 18th Dec. I can see on the system we have 29-11-2023 as the delivery date. Best wishes, Katie

Posted 1 year ago

“The recipient did not receive the hamper, I have attempted to track via Royal Mail but it’s toll states parcels will be delivered Saturday, it’s now Sunday!!”

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Posted 1 year ago

Thank you Joanne for your feedback on 123 Hampers. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see from the tracking that the older has been delivered. Warm regards, Tom

Posted 1 year ago

“Needed a birthday gift delivered in 29th March but it didn’t come until the next day. Very disappointed.”

Helpful Report

Posted 2 years ago

Hello Heather, Thank you for your review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We do apologise for any disappointment caused and I will raise this with our Dispatch Manager. Warm regards Tom

Posted 2 years ago

“We live in South Africa and my son is at Sandhurst Military Academy. I was so happy to come across your website, and ordered a hamper for his birthday on Friday. I ordered it well within the time to be delivered on his birthday on Friday, but he left on an exercise on Saturday morning... still nothing was received. There were many other companies to choose from, but I chose yours as it promised next day delivery. So disappointing!! Will we be refunded or will the package be delivered... and if so... when?? He will now not be there to receive it!!”

Helpful Report

Posted 2 years ago

Hello Anthea, Thank you for taking the time to write a review. I do apologise for the issue regarding the delivery. I have located your order and i have sent you an email in hopes of resolving this issue. Kind regards Ellie

Posted 2 years ago

“Very poor rating is better than my experience with 123 Hampers. My order was scheduled for delivery on 20/1 and on the 25/1/23 it's still not delivered. It was a birthday gift, sad to say. Needless to say I will not be using their services in the future.”

Helpful Report

Posted 2 years ago

Hello Elizabeth, thank you for your review. I am very sorry to hear that your order has been received and it has missed this occasion. I have located your order and contacted you via email to look into this for you. Best wishes Ellie.

Posted 2 years ago

“I live in Australia, placed order for elderly in laws November for delivery on the 21 December. Item was left at front door on the 19th, which is wrong delivery date and has now gone missing. Cannot contact this organisation as automated chat doesn’t go anywhere and ticket system says no such order with my email address. Terrible service and no way to follow up. Absolutely terrible.”

Helpful Report

Posted 2 years ago

Hello Dionne, thank you for your review. I am very sorry to hear about this issue with the delivery of your order and that the intended recipient has not received this. We would like to look into this further for you. I have located your order and contacted you via email. Best wishes Ellie.

Posted 2 years ago

“Ordered a hamper to arrive on 22nd December 2022. It has still not arrived and its Boxing Day. Very poor communication too.”

Helpful Report

Posted 2 years ago

Hello Elaine, thank you for your review. We are sorry that your order was not delivered as requested and for any disappointment caused. I have located your order and can see that this has been resolved with our customer support department. Best wishes Rosie

Posted 2 years ago

“I don’t think I will ever order from here again! What I ordered does not look like the picture! It was embarrassing!!”

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Posted 2 years ago

Hello Kristina, thank you for your review. I am very sorry to hear that you were dissatisfied with your recent order with us. This is so disappointing to hear. We have located your order and contacted you via email. Best wishes Katie

Posted 2 years ago

“My order hasn’t been delivered. I have asked what’s happening and received an auto response with no tracking details. I sent this gift to my recently bereaved aunt and will not be using g this company again.”

Helpful Report

Posted 2 years ago

Hello Karen, thank you for taking the time to leave a review. We are sorry to hear that there has been an issue with the delivery of your order. I have located this and can see that a member of our customer support team has responded to your email confirming delivery. Best wishes Rosie

Posted 2 years ago

“Hamper was delivered over a week early. Recipients were not there to receive it and it was consequently eaten by others. A day early is understandable but not over a week😪 I ordered early to avoid late delivery not expecting this to happen. When I contacted your customer service representative she advised that you are legally able to do this.”

Helpful Report

Posted 2 years ago

Hello Sally, thank you for taking the time to leave a review. We are very sorry that your order was delivered earlier than requested and for any disappointment or inconvenience this has caused. I would also like to apologise for any upset caused by the outcome of this. Best wishes Katie

Posted 2 years ago

“Very disappointed. Still waiting for a delivery that should have happened on 31st. Tried multiple times to contact 123. Nobody has got back to me. Shame as I've used then before and trusted them. Doubt if I'd use them again. Too stressful”

Helpful Report

Posted 2 years ago

Hello Linda, thank you for your review. We are sorry that your order was not delivered on your chosen date as requested. This is very dissatisfying to hear. I have located your order and can see that this has been resolved with our customer support department. Best wishes Rosie

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

123 Hampers Reviews