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123 Hampers Reviews

4.8 Rating 9,560 Reviews

97 %

of reviewers recommend 123 Hampers

Company Reviews

Product Reviews

4.8

Based on 9,560 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

123 Hampers 5 star review on 20th April 2024

123 Hampers 5 star review on 20th April 2024

123 Hampers 5 star review on 7th April 2024

123 Hampers 5 star review on 3rd April 2024

123 Hampers 5 star review on 22nd January 2024

123 Hampers 5 star review on 23rd December 2023

Suzanne Kerridge

123 Hampers 5 star review on 20th December 2023

Richard John Onslow

256

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly the hamper was delivered a day late so my friends cant eat any of the meat. Neither of us can get any response from the company to know if they will replace the perishables before or after Christmas. I feel maybe the delivery company let them down but there os no customer service either by phone or email. Such a shame as the products look great. Pls call me back Helen Powell order 101753”

Posted 1 year ago

Hello Helen, thank you for your review. I am very sorry to hear that your order was delayed in transit which meant that your recipient was not able to enjoy this gift. I have located your email and responded to look into this further. Best wishes Ellie

Posted 1 year ago

“I paid £90 for a carefully chosen hamper. A day later than expected I received a completely different hamper worth £40, and since then have been trying to resolve this- nobody answers the phones (waited over an hour on 3 occasions), the chat robots say nobody is available, and my emails seem to fall down a pit. Very disappointed as I wanted to send friends something special for Xmas, and 123 Hampers totally failed me.”

Posted 1 year ago

Hello, thank you for your review. We are sorry to hear that your order was delayed and the incorrect hamper was sent. This is very disappointing to hear. I have located your order and can see that this has been resolved with our customer support department. Best wishes Katie

Posted 1 year ago

“Very poor. Asked for delivery date as was given options yet it was see delivered at 7am on a Sunday morning waking the entire household and 2 days early without any warning. Part of it was slightly damaged and it doesn't look half as good as in the pics. Been told we can have a voucher but wouldn't shop here again to ever use it”

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We are sorry that your order was delivered was early than requested and for any inconvenience this may have caused. I would also like to apologise for any disappointment caused by the outcome of this. Warm regards Tom

Posted 1 year ago

“An absolute stupid setout, nothing flows. Twice you have to accept things by ticking a box and they are not placed in any sort of order. Why should I have to register?”

Posted 1 year ago

Hello Peter, thank you for your review. I am very sorry to hear about the issues you have had while placing your order with us on this occasion. I will feed this back to our team to be looked into. Warm regards Tom

Posted 1 year ago

“I ordered a hamper of sausage rolls for my son & family to be delivered on Sat 17th, but it was delayed until Monday 19th, with instructions to destroy if not consumed or frozen by Sunday 18th. A complete waste of time & money & a hassle for my daughter-in-law who has health problems. Very disappointing”

Posted 1 year ago

Hello Angela, thank you for your review. I am very sorry to hear that your fresh food hamper was delayed in transit and for any disappointment caused. I have located your order and can see that a replacement has been arranged. Best wishes Katie

Posted 1 year ago

“Appalling company to deal with. Website totally misleading with who will deliver the hamper. They are beyond belief that in the in middle of Royal Mail strikes they sent a £130 hamper with Royal Mail that did not then arrive in time !! This was sent on a strike day when it could NEVER arrive on time for a named day delivery! Called to question it when email came through to say it was Royal Mail and the rudest customer service person I have ever spoken to was so dismissive it was amazing how they could be so rude and remain in a job unless they were one of the directors or owners. Their dismissive reply was - read the terms and conditions. We’ve sent it - if the third party delivery people didn’t get it there then it’s not their problem. Appalling company to deal with. Next time I’ll buy one from a reputable company like John Lewis or Marks and Spencer. Also Amazon have a brilliant range of hampers, which I ordered one of on the same day and it arrived the next day. Also be careful of the honesty of other reviews on here as they send an email asking if you are happy with your order - click yes and you get to fill in this review page. Click no and it goes to a feedback form for them to ignore. Therefore ONLY people that click they are happy get the chance to leave a review - unless you did as I did and clicked yes and then told the truth about my experience.”

Posted 1 year ago

Hello Michelle, thank you for taking the time to leave a review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I would also like to apologise for any upset or inconvenience caused while contacting our customer support department. We will look into this internally with our team. Warm regards Tom

Posted 1 year ago

“Sent the wrong hampers asked for photos and listing what was in the hamper Finally got the right hampers one was damaged chutney everywhere Keep asking about having wrong hampers collected as I’m not able to do it no answer asked several times Will never use this company again”

Posted 1 year ago

Hello, thank you for your review. I am very sorry to hear that the incorrect hampers were delivered on this occasion and that one of the items was damaged in the replacement orders. This is very disappointing to hear. I have located your order and can see that this has been resolved with our customer support department. Best wishes Katie

Posted 1 year ago

“very rapid delivery however i dont think the contents justified even the reduced price, let alone the supposed full pfrice. I shall not be using rhis company again”

Posted 1 year ago

Hello Clare, thank you for your review. We are sorry for any disappointment caused by your recent order with us. I will feed this back to our supplier to be looked into. Best wishes Katie

Posted 1 year ago

“We purchased a hamper in the good faith that what was displayed on the website was honest. Unfortunately, whilst the site implies you can choose the delivery day, this is only applicable in an ideal world - that one without national strikes !! A charge of £5.99 is made for delivery, which is pretty typical for courier delivery, however, in the middle of the National Royal Mail postage strikes, this company chooses to use Royal Mail for a £130 hamper! Having spoken to a very rude lady on the phone that just kept referring us to the terms and conditions that we agreed to during checkout, the end result was - we don't care - we've sent it and it is not our problem anymore. I would suggest that you check what method they are using for your order - they give so many implications to customers that they are NOT using Royal Mail - including stating clearly all over the site that they are delivering up to the 24th of December - even though Royal Mail already plan to strike on the 23rd and 24th December. Delays in deliveries happen - and I accept that, and would accept weather, breakdowns and couriers being busy, but when a company promises a named day delivery and then goes out of its way to choose a delivery method that has no chance at all of achieving that - they are 100% to blame for the failed delivery. We shall not be using 123 Hampers again - we trusted them as they are a large company - perhaps supporting a small company is a much better idea in future.”

Posted 1 year ago

Hello Michelle, thank you for taking the time to leave a review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I would also like to apologise for any upset or inconvenience caused while contacting our customer support department. We will look into this internally with our team. Warm regards Tom

Posted 1 year ago

“The hamper has not been delivered yet and was intended as a birthday gift for 14th Dec. Disappointed to say the least .”

Posted 1 year ago

Hello, thank you for your review. We are so sorry to hear that your order was not delivered on your chosen date. I have located your email and can see that a member of our customer support department has advised further on this. Warm regards Tom

Posted 1 year ago

“I have contacted you more than 4 times with no response as to why there are 3 delivery charges to the same address and the standard charge is not available. your loss i got free delivery from another company Phil Bloss”

Posted 1 year ago

“Hamper didn't arrive next day and still hasn't arrived. Should not advertise next day delivery if cannot honour this. Its currently sat in a warehouse 200 miles away from destination.”

Posted 1 year ago

Hello, thank you for your review. We are so sorry to hear that your order was not delivered on your chosen date. This is very disappointing to hear. We will raise this with our Dispatch Manager to be looked into. Best wishes Katie

Posted 1 year ago

“Hamper has not arrived on 9th Dec as requested and accepted by 123 hampers. Still waiting and no notification from come if there is a delay. I have complained to the company. Waiting for outcome from the company.”

Posted 1 year ago

Hello Dhrutal, thank you for your review. We are sorry that your order was not delivered on your chosen date and for any disappointment caused. I have located your order and can see that this has been resolved with our customer support department. Warm regards Tom

Posted 1 year ago

“My hamper should have been delivered on the 11/12/2022, its the 12/12/2020 and I have no hamper. Not even an email or a call. Will not order here again very poor customer service”

Posted 1 year ago

Hello Mark, thank you for your review. I am very sorry for the delay in your order being delivered. This is very disappointing to hear. I have located your order and contacted you via email. Best wishes Ellie

Posted 1 year ago

“The website for this company is one of the worst I have ever shopped on. Half the time the website just goes round in circles and doesn’t let you process any further . Very frustrating and I think getting a website that actually works well would improve your sales as I came pretty close to going to a different website, having to spend more than an hour trying to buy a simple Hamper is a joke .”

Posted 1 year ago

Hello Eric, thank you for your review. I am very sorry to hear about the issues you have experienced while placing your order via our website. I will pass this feedback on to our IT team to be looked into. Best wishes Katie

Posted 1 year ago

“Hamper never turned up. No communication when I contacted them. Not great when supposed to be giving as a gift and no time to order another one.”

Posted 1 year ago

Hello, Thank you for your review. We are very sorry to hear that there was an issue with the delivery of your order. This is so disappointing to hear. We have located your order and can see that this has been resolved with a member of our Customer Support department. Warm regards Tom

Posted 1 year ago

“Ruined my dads birthday. I had to work as a support worker. Paid £5.99 for guaranteed delivery on 1st September. Didn’t happen”

Posted 1 year ago

Hello Si Armsbey, Thank you for your review, we are sorry to hear there was a delay in your hamper being received. I have located your order and can see that one of our customer service team have being in contact through email and is helping to resolve this issue for you. We are sorry for any upset caused. Warm regards Katie

Posted 1 year ago

“Recently bought the Afternoon Tea Hamper very disappointed with this Hamper. Scones were "off-the-shelf products " very small not what I would call an Afternoon Scone! Sauage rolls all came in the one package so the smell of the cheese was on all the sausage rolls not nice. Use by date was only 3 days which makes me think that this Hamper is not freshly made. Overall I would advise customers buying this product to be wary and ask questions before deciding to Purchase.”

Posted 1 year ago

Hello Gordon, Thank you for your review, we are sorry the hamper you received didn't live up to the high expectation we would like to hear. I have located your order and can see that our customer service team is looking into this further with our manager. we are sorry for any inconvenience caused. Warm regards Katie

Posted 1 year ago

“My hamper I bought was due to be delivered yesterday, it’s still not been delivered, it’s Sunday tmrw and I go on holiday on Monday so I cannot chase up also the person I bought it for, it’s been very warm so 5-6 days from despatch I cannot imagine warm cheese is very nice.”

Posted 2 years ago

Hello Sharon, Thank you for your review, we are sorry to hear the hamper you had placed with us has not been delivered. We would like to investigate into this for you with our dispatch manager. I have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“Bad choice using Royal Mail for delivery plenty of other parcel company to use with better service Also checking dates on products would be good idea don’t expect to pay for out of date products”

Posted 2 years ago

Hello Kath, Thank you for your review, we are sorry to hear our service had let you down on this occasion. I can see that one of our customer service team members has arranged for the order to be resent as an apology. We are sorry for any inconvenience and upset caused. Warm regards Katie

Posted 2 years ago

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123 Hampers is rated 4.8 based on 9,560 reviews