123 Hampers Reviews

Name: 123 Hampers
Rating: 4.80

4.8 Rating 9,548 Reviews

97 %

of reviewers recommend 123 Hampers

Company Reviews

Product Reviews

Metrics

4.8

Based on 9,548 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

123 Hampers 5 star review on 20th April 2024

256

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bottles of wine in the hamper were very small.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to provide your valuable feedback on your recent experience with 123 Hampers. It means a lot to us that you shared your thoughts. We sincerely apologise for the disappointment you faced regarding the small bottles of wine in the hamper. We understand that this could have diminished your overall experience, and we apologise for the letdown. We do advise in the description of the product the size of the bottles of wines. However, I do apologise of this was missed. Best wishes, Katie

Posted 4 weeks ago

“I ordered a Festive afternoon tea for my daughter as a Christmas treat. She received a hamper that was nothing to do with Christmas. There were no scones, jam or cream. It had nothing fresh just things in packets. I’m very disappointed as this was not anything like I ordered.”

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Posted 4 months ago

Hello Jennifer, Thank you for your review. We are sorry to hear the gift you received was not what you were expecting and for any inconvenience this may have caused. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 4 months ago

“I was massively disappointed in the size of the hampers I purchased as Christmas gifts.”

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Posted 4 months ago

Hello, Thank you for your review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 4 months ago

“THE HAMPERS ARE GREAT; THE PRODUCTS ARE FRESH AND FINE,BUT THE WEBSITE PROMISES COJPONS AND DISCOUNTS THAT ARE VERY VERY DIFFICULT TO USE.”

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Posted 4 months ago

Thank you so much, Nancy, for taking the time to review 123 Hampers! We appreciate it very much and are sorry to hear that you found it difficult to use the coupons and discounts promised on the website. Could you tell us a bit more about your experience and perhaps how we could improve on this in the future? We'd love to hear your suggestions. Thank you again for your feedback!

Posted 4 months ago

“Very poor service on this occasion - took my money and didn’t deliver, had to chance for status 2 days post deliver date and only to then be told they didn’t deliver to that postcode. By the the time I then sourced another supplier my gift looked like an after thought! Used previously with no issues to another postcode but very disappointed this time and unlikely to use again as a result!”

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Posted 9 months ago

Thank you for taking the time to review 123 Hampers and provide us with your feedback. We're sorry to hear your delivery was not made as expected and you had to use another supplier for this. We understand how frustrating that can be. We also understand that this will have led to your disappointment in our service and we apologise for that and that you were not notified sooner of this. Warm regards, Tom

Posted 9 months ago

“Very disappointed said fine tonic got sent gordons and supposed to be fever tree tonic got britvic DONOT BUY”

Helpful Report

Posted 11 months ago

Hello Joanne, Thank you for taking the time to leave a review. We are sorry to hear that you were left feeling disappointed by the items that were received on this occasion. It appears that due to stock issues and to avoid non-delivery, our supplier has used substituted items. We apologise for the upset caused by this and we shall take this further with our supplier. Best wishes, Katie

Posted 11 months ago

“The website is not easy to work through you can get lost easily - have trouble setting up the delivery address”

Helpful Report

Posted 1 year ago

Hello Jeff, Thank you for your feedback. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Warm regards Tom

Posted 1 year ago

“I ordered several Humpers for my corporate customers; The parcels were posted on time however most of them were delivered very late; The 2 Star rating is the reason for them using Royal Mail which is known to be unreliable; I wouldn't mind paying a few pounds extra for an express on-time delivery but sadly there is no such option.”

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Posted 1 year ago

“Service and value excellent but, according to the recipients, the food was very short dated and needed to be consumed immediately although it was intended as a Christmas gift. This is the first time that my family has not been happy with their gift. Having said that, apparently the food itself was good.”

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Posted 1 year ago

“I ordered a Christmas hamper to be delivered yo an elderly lady a week after the order. I had no communication from 123 hampers, so i had no idea of the delivery status and was worried it wouldn’t arrive in time for Christmas. It arrived a day after chosen date. An email to say it had been despatched wiuld have been very helpful. Will never use them again, too stressful”

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Posted 1 year ago

“Disappointed. The hamper did not arrive on the day requested. I tried calling the phone number on the website and waited 30 minutes without an answer. I used the chat forum on the website twice and on both occasions did not receive a worthwhile answer. When the hamper did arrive 24 hours late, the message i typed did not appear with the hamper, therefore the recipient had no idea who it was from. As very disappointing experience.”

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Posted 1 year ago

“Confused and disappointed as site states free delivery but still charged, cannot comment on other questions as this is a gift.”

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Posted 1 year ago

“I wanted to order four hampers but the site only allowed me to apply the coupon to one hamper. A bit misleading”

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Posted 1 year ago

“I am still waiting for the hamper. Received a message yesterday saying from the Royal Mail that the parcel is due Saturday the 11th June between 10.26 am and 2.26 pm. It’s 6.30 pm now and still no parcel. I am very disappointed as I stayed in to receive the parcel.”

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Posted 1 year ago

Hello Janina, Thank you for your review, we are sorry there has been a delay in your order being received. I have located your order and can see that one of our customer service team and our dispatch manager are looking into this further for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 1 year ago

“Disappointed. For the price you pay not a lot of biscuit. Yes they look pretty but they are very small.”

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Posted 2 years ago

“The cake is much smaller than looks on the site and not very tasty either.”

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Posted 2 years ago

“Disappointed not delivered on requested day .”

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Posted 2 years ago

“As 3 of my orders failed to be delivered on time some late some early with no explanation and no means of contacting I have no confidence in your company and will not be using it again M Robus”

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Posted 2 years ago

“Hamper looks decent butneequested you choose a delivery date and then delivered 6 days too early so really not great as a gift.”

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Posted 2 years ago

“I ordered 2 hampers to be delivered on 22nd Dec. They both arrived a week early. It took me at least 5 days to get an answer that was not automated and eventually got a partial refund”

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Posted 2 years ago

123 Hampers is rated 4.8 based on 9,548 reviews