123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,504 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“A great and efficient service with beautiful flowers.”

Helpful Report

Posted 4 months ago

Hello Elise, Thank you for the wonderful 5-star review. We’re thrilled to hear you found the service efficient and the flowers beautiful. If there’s anything else we can help with for future orders, please let us know. Warm regards, Team 123 Flowers

Posted 4 months ago

“if i could zero rate these i would. received as a surprise and they were certainly that and not in a nice way. flowers crushed and certainly nothing like the products advertised. my friend who sent them is so disappointed and cant stop apologising. a visit to supermarket next time!!!”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry your surprise flowers didn’t meet expectations and arrived crushed, not like the products advertised. This isn’t the experience we aim to provide, and we understand your disappointment and your friend’s as well. Kind regards, Team 123 Flowers

Posted 4 months ago

“Flowers themselves are nice but nowhere near the money I paid for them. This is not representative of any photos shown on site”

Helpful Report

Posted 4 months ago

Hello Nicki, We’re very sorry the flowers didn’t meet your expectations and didn’t match the photos on our website. This isn’t the experience we aim to provide. I can see you are in contact with our social media team. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 4 months ago

“Incredibly disappointed with the flowers my friend received, utter waste of money. Looks nothing like the picture and I ordered large. Could get better from a supermarket.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear that the bouquet didn’t meet expectations and that it looked nothing like the picture. This isn’t the experience we aim to provide, and we understand your frustration. From the provided image, the alstros appear in bud. Kind regards, Team 123 Flowers

Posted 4 months ago

“I ordered a surprise bouquet for a friend's birthday and arranged for it to be delivered on the day. Tracking told me it was on its way and was 5 stops away Suddenly, it was unable to be delivered.!! My friend was in, so now will possibly receive a bouquet of dying flowers at some point, not on their birthday. Bad service, will not ever use again!!”

Helpful Report

Posted 4 months ago

Hello Kris, We’re very sorry your surprise bouquet didn’t arrive as planned. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team 123 Flowers

Posted 4 months ago

“Where the price is very good with free delivery my mum was well pleased I had a problem with my mother's address so email them and even though it was the evening they were quick fast replying to me and sorting out my problem anyway all did them at seven o'clock in my mum got them then next day so great service Great price the only thing was, when I ordered it said to refer a friend and they would get a discount I thought they might have emailed it to me so I didn't write it down or anything but yeah no email and I can't remember what it said.”

Helpful Report

Posted 4 months ago

Hello Michelle, Thank you for the fantastic 5-star review. We’re really glad the flowers arrived promptly and that the free delivery and good pricing helped. apologies for the confusion about the refer-a-friend discount—we’ll make sure to improve our communications about offers in the future. If there’s anything else we can assist with for future orders, please let us know. Warm regards, Team 123 Flowers

Posted 4 months ago

“Do not use this company. £30 for two wilted roses, three dud carnations and some daisies. An absolute rip off.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear about the wilted roses, carnations and daisies. This isn’t the experience we aim to provide, and we understand your frustration. Kind regards, Team 123 Flowers

Posted 4 months ago

“If I could zero stars I would. For my order I chose the florist choice, which were nice pale pinks. Instead my mum received really dark colours the only thing that was light coloured were the yellow roses. Unfortunately some of the the stems of flowers seemed half dead, I contacted customer support and they said nothing was wrong with them, really not happy.”

Helpful Report

Posted 4 months ago

Hello Mags, We’re very sorry to hear about the mismatch in the bouquet and the condition of some stems. This isn’t the experience we aim to provide, and we understand your frustration. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 4 months ago

“A trusted supplier, always happy with choice.”

Helpful Report

Posted 4 months ago

Hello Doreen, Thank you for the wonderful 5-star review. We’re glad you’re happy with 123 Flowers and that you find us a trusted supplier. If there’s anything else we can help with for future orders, please let us know. Warm regards, Team 123 Flowers

Posted 4 months ago

“Thank you 123 flowers for the flower delivery. Sent some flowers as a sympathy. The flowers were really lovely. Will deffo use 123 flowers again.Thanks again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your kind words. We’re glad the sympathy flowers were lovely and that you’d use 123 Flowers again. If there’s anything else we can help with for future orders, please let us know. Warm regards, Team 123 Flowers

Posted 4 months ago

“123, so pleased with your blooms, every order is just beautiful! Friends who receive them say they are gorgeous and last for ages Thank you”

Helpful Report

Posted 4 months ago

Hello Annie, Thank you for your wonderful review. We’re thrilled you’re pleased with the blooms and that your friends find them gorgeous and long-lasting. If there’s anything else we can do to help with future orders, please let us know. Warm regards, Team 123 Flowers

Posted 4 months ago

“When I choose to send flowers to someone for her birthday on a specific day I expect to be delivered exactly on that day. If you have your delivery by Royal Mail and you don't know that they don't delivered on weekends, this is unacceptable for your customers. I really hope that the flowers gonna look more than beautiful... I'll be back after delivery ....”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We’re very sorry your delivery did not arrive exactly on the requested day and for the frustration caused by weekend delays with Royal Mail. This isn’t the experience we aim to provide, and we understand your disappointment. Kind regards, Team 123 Flowers

Posted 4 months ago

“Lovely flowers delivered on time”

Helpful Report

Posted 5 months ago

Hello, Thank you for your wonderful review. We’re glad the flowers were lovely and delivered on time. If there’s anything else we can do to help with future orders, please let us know. Warm regards, Team 123 Flowers

Posted 4 months ago

“What a fantastic selection of bouquets! Something beautiful for every possible occasion. Easy to choose. Easy to order. Easy to pay for. The perfect shopping experience!”

Helpful Report

Posted 5 months ago

Hello John, Thank you for your wonderful review. We’re delighted you’re enjoying the selection, ease of ordering, and overall shopping experience. If there’s anything else we can do to make future orders even smoother, please let us know. Warm regards, Team 123 Flowers

Posted 5 months ago

“I have used 123 Flowers many times now and recipients have never been disappointed will continue to use. Thank you for lovely service”

Helpful Report

Posted 5 months ago

Hello, Thank you for your wonderful review. We’re delighted to hear that you and your recipients are happy with 123 Flowers, and we appreciate your continued support. If there’s anything we can do to make future orders even smoother, please let us know. Warm regards, Team 123 Flowers

Posted 5 months ago

“Easy to join and easy to make my order.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your wonderful review. We’re glad the sign-up and ordering process was easy. If there’s anything we can do to make future orders even smoother, please let us know. We appreciate your support and look forward to serving you again. Warm regards, Team 123 Flowers

Posted 5 months ago

“Received flowers from a friend. Received in very poor condition and only lasted a few days before they were dying. Absolute disgrace for the money they cost.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re very sorry your flowers arrived in poor condition and only lasted a few days. This isn’t the experience we aim to provide, and we understand your disappointment given the cost. If not done already, please could you get in touch with our Customer Support team at enquiries@123-flowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Katie

Posted 5 months ago

“Ordered flowers as a birthday present in plenty of time. Got a message on the day that they won't be delivered for another two days. I'm so disappointed.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re very sorry your flowers weren’t delivered on time and for the disappointment this caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team 123 Flowers

Posted 5 months ago

“Very disappointing! The basket of bulbs was delivered in a terrible state, the basket wouldn’t stand up and the bulbs appeared to have been thrown in. The only compensation offered was a £5 credit to be spent on a future order. It was even suggested I should provide my own container! As far as I’m concerned I have wasted £29.99; the recipient was distressed. Never again 123 flowers.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re very sorry your order arrived in such a poor state and for the inconvenience this caused. This isn’t the experience we aim to provide, and we understand your frustration with the basket, the condition of the bulbs, and the compensation offered. From the image provided, we can see no quality issue with the bulbs. Our team has sent an email with instructions on how to repot the bulbs. Kind regards, Team 123 Flowers

Posted 5 months ago

“Flowers were lovely, however no card in them so don't know who they are from”

Helpful Report

Posted 5 months ago

Hello, Thank you for your wonderful review. We’re glad the flowers were lovely. We’re sorry there was no card to identify the sender. If you’d like, we can include a card with a message in future orders. Please let us know any details. We appreciate your feedback and look forward to serving you again. Warm regards, Team 123 Flowers

Posted 5 months ago

123 Flowers is rated 4.6 based on 13,504 reviews