123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,347 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“the flowers that turned up were absolutely NOTHING like the image i ordered from. I tried to resolve it with 123 flowers and was literally treated like i was stupid. In the end i was told to dispute it with my bank as 123flowers werent going to do anything. I sent the 2 photos of their website and what was delivered and they insist they are the same?? I mean, I am no florist but i have clear vision”

Helpful Report

Posted 4 months ago

Hello Craig, Thank you for taking the time to leave a review. We are very sorry to read about your experience and the disappointment caused by your recent order. It’s upsetting to hear that you felt the flowers you received did not match the image you ordered, and we sincerely regret that our team’s response left you feeling unheard. We always aim for our bouquets to reflect the product images as closely as possible, but as flowers are a natural product, there can sometimes be slight variations. As stated on the website, this bouquet is sent in bud form to ensure maximum freshness. Warm regards, Rosie

Posted 4 months ago

“Placed an order Medium size Peruvian Lily & Rose for my mothers 90th - 1st notification was to be delivered in the morning- 2nd notification to be delivered PM. This is from Royal Mail. I arrived home a few days later and i was not impressed by the flowers- see photo - My mother is fabulous with flowers and she had a lot delivered which looked great, except the ones I ordered. The couple of roses, the petals were damaged -looked limp as if in there last days of bloom. Disappointed.”

Helpful Report

Posted 4 months ago

Hello Ann, Thank you for your feedback, and we’re very sorry to hear about your experience with your mother’s 90th birthday flowers. A milestone occasion like this deserves something truly special, and we regret that the bouquet you received did not meet your expectations. We understand how disappointing it must have been to see the roses arrive in poor condition, especially alongside other beautiful flowers your mother received. Your comments have been shared with our quality team so we can review this and work to prevent it from happening again. We truly value your feedback, as it helps us improve both our service and products. If you haven't already, please could you send us some images of the flowers, including a birds-eye view, to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Tom

Posted 4 months ago

“Placed order just before 10pm received by noon next day. My daughter was extremely pleased with the quality and condition of the flowers. Will definitely use this company again.”

Helpful Report

Posted 4 months ago

Hello Lily, Thank you so much for your wonderful review! We’re delighted to hear that your daughter loved the flowers and that they arrived on time. Your support means a lot to us, and we look forward to serving you again! Warm wishes, 123 Flowers

Posted 4 months ago

“Nothing absolutely like the shows in the picture I am so disappointed I will as expected something nearly like in the photo maybe and the delivery should be in the same days I don't know you can see the picture and tell me if I am wrong you will understand witch I ordered and witch came”

Helpful Report

Posted 4 months ago

Hello Mirela, Thank you for sharing your experience with us. I’m truly sorry to hear that the bouquet you received did not match your expectations, and I understand how disappointing that must be. We aim to provide our customers with arrangements that reflect what they see on our website, and it seems we have fallen short in this instance. If you haven't already, please consider sending us details or images of your order to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. We’d love to assist you further. Warm regards, Katie

Posted 4 months ago

“It was a great and quick delivery, nicely packaged bouquet and my friend was delighted along with the message card. Thank you!”

Helpful Report

Posted 4 months ago

Hello Andreea, Thank you for your fantastic review! We’re thrilled to hear that the bouquet was nicely packaged and that your friend was delighted. Warm wishes, 123 Flowers

Posted 4 months ago

“The flowers that were delivered were nothing like the ones I ordered & were minus the vase. I specifically wanted them in a vase as my daughter is on crutches. They were also delivered a day late - I am very disappointed with the service I did not receive!”

Helpful Report

Posted 4 months ago

Hello Carole, Thank you for sharing your thoughts. I’m genuinely sorry to hear that your experience did not meet your expectations. We understand how important it is for orders to be delivered on time and in the correct condition. We have checked your order, and as you didn't order a vase, there wouldn't have been one sent. Please know that we take your feedback seriously and are committed to making improvements. If you haven't already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 4 months ago

“My friend was absolutely delighted with her flowers - so besutiful”

Helpful Report

Posted 4 months ago

Hello Lesley, Thank you so much for your lovely review! We're thrilled to hear that your friend was delighted with her flowers and that they were beautiful. Warm wishes, 123 Flowers

Posted 4 months ago

“I ordered flowers for a special occasion, but was really disappointed. The bouquet arrived late, which completely defeated the purpose of the surprise, and the arrangement itself looked nothing like the vibrant display pictured on the website. The flowers were droopy and unimpressive, with some petals already wilting. For the price I paid, I expected much fresher blooms and better service. Unfortunately, I won’t be ordering from this florist again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that your order did not arrive on time and that the bouquet did not meet your expectations. We strive to provide our customers with fresh, vibrant flowers, and I apologise that we fell short in your case. I can see that you did reach out to our team regarding this delay, and this was resolved. However, if you have any images of the flowers, please could you send them to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 4 months ago

“I purchased a florists luxury special and was very disappointed with what was delivered. There was not 24 stems and only contained 2 colours this is not 'luxury'. I complained to no avail. I will not be buying from this company again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I’m really sorry to hear that your experience with your order did not meet your expectations. We aim to provide a luxurious experience with our floral arrangements, and it’s disheartening to learn that we fell short in this instance. Please know that your concerns are taken seriously, and we value your feedback as it helps us improve our services. A member of our review team has reached out via email. Kind regards, Rosie

Posted 4 months ago

“I placed an order for Lilac Meadow for a next day delivery to Manchester for my friend’s birthday. It was easy to place the order, tracking updates were available, the delivery arrived in the morning. The bouquet was lovely. Exactly as pictured on the site. Will be using them again!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your amazing review! We're so glad to hear that the ordering process was easy and that your friend's birthday bouquet arrived just as expected. Warm wishes, 123 Flowers

Posted 4 months ago

“Wish I had read the reviews. I am ashamed of the flowers I sent to my daughter. Looks like I stole them from a grave yard. Cheap and nasty. Very disappointed”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your thoughts with us. We are really sorry to hear that the flowers you received did not meet your expectations and that you felt disappointed. We understand how important it is to send something beautiful to loved ones, and we regret that this has not been your experience. Our customer service team have replied to your email to assist further. Warm regards, Rosie

Posted 4 months ago

“Scotland is a classed as a difficult to deliver area so your flowers will not be delivered according to you request, whether you pay or use free delivery.”

Helpful Report

Posted 4 months ago

Hello Yvonne, Thank you for your feedback. We’re sorry to hear that your delivery did not meet your expectation. We strive to provide the best service possible, and we understand how disappointing it can be when there are delays or issues with your order. Your concerns are very important to us, and we are always looking for ways to improve our service. If Warm regards, 123 Flowers

Posted 4 months ago

“Easy process. Fast delivery!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your fantastic review! We're thrilled to know you found the process easy and enjoyed our fast delivery. Your satisfaction means the world to us! Warm regards, 123 Flowers

Posted 4 months ago

“Terrible!! I will never order from this company again. The bright flowers of "Summer Joy" somehow because "Natures Best" which is not advertised on the 123 Flowers site. It was sparse, dark and dull, had 80% greenery to fill it out and around 3/4 flower stems, and these were not the flowers in the arrangement I ordered. It was lanky and did not form the circular arrangement as advertised. I paid £24.99 for stems I could have got from the field near my home. The annoying thing was they stated they could not do anything unless an "Arial photo" was taken. I am 280 miles away from the recipient hence the use of a company on line. Why?? they could not assess them anyway as they do not advertise or sell them. It is still warm weather and there are still lots of flowers in the gardens so why green spikes? Stay away from them because what they advertise and you order are totally different things, then you get yet different flowers.”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your feedback with us. We are genuinely sorry to hear about your experience and the disappointment it has caused. We strive to provide quality arrangements, and your concerns are important to us. We continually work on improving our service and product offerings. With regards to the name of the bouquet, I can confirm they are both the same. Sometimes our bouquet names do change over time and it has just reverted back to the original name on the order confirmation. A member of our review team will be in touch via email to assign further with this. Warm regards, Tom

Posted 4 months ago

“Absolutely appalling service!! This company only apologises for their poor service but never offers to rectify their shoddy products. Website flowers look beautiful but are definitely not what you receive. A supermarket bunch of flowers would be far superior to what you get. So disappointed, will never order again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave your feedback. We are truly sorry to hear about your experience and understand your disappointment with the quality of the flowers received. This is not the standard we aim to provide, and we sincerely apologise for falling short of your expectations. Your concerns are important to us, and we assure you that we are continuously working to improve our service and products. If you have not already, we invite you to reach out to our customer service team for assistance. Warm regards, Rosie

Posted 4 months ago

“I have used 123 Flowers before and was disappointed that I had to request a replacement order as the original bouquet was not up to standard. It was with some trepidation that I used 123 Flowers again, but after having a glowing report from the flowers recipient who stated that the bouquet was excellent, I will use this company again. Thank you 123 Flowers!”

Helpful Report

Posted 4 months ago

Hello Ian, Thank you for sharing your experience! We're delighted to hear that the bouquet received such a glowing report from the recipient. We truly appreciate your trust in us, and we look forward to serving you again in the future. Warm regards, 123 Flowers

Posted 4 months ago

“Really impressed with the speed of this florist altho not seen the flowers the pictures looking beautiful and the price is a realty good bonus. Not expensive at all.”

Helpful Report

Posted 4 months ago

Hello Sallie, Thank you so much for your wonderful review! We're thrilled to hear that you were impressed with our speed and found the pricing to be a great bonus. Your satisfaction is our top priority, and we can't wait to serve you again! Best wishes, 123 Flowers

Posted 4 months ago

“Avoid this site!! Bad quality flowers & poor customer service.”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your feedback. We’re very sorry to hear about your experience with both the quality of the flowers and our customer service. This falls short of the high standards we strive to maintain, and we completely understand how disappointing this must have been for you. Please also accept our sincere apologies for the outcome, and that our team was unable to provide you with a resolution that met your expectations. Warm regards, 123 Flowers

Posted 4 months ago

“Very easy to use and great quality, would defntly recomend”

Helpful Report

Posted 4 months ago

Hello Amelie, Thank you for your lovely review! We’re so glad to hear that you found our service easy to use and that you’re pleased with the quality. Best wishes, 123 Flowers

Posted 4 months ago

“Easy to use website, lots of personalised options available”

Helpful Report

Posted 5 months ago

Hello Natalie, Thank you so much for your fantastic review! We’re thrilled to hear that you found our website easy to use and enjoyed the personalised options we offer. Warm wishes, 123 Flowers

Posted 4 months ago

123 Flowers is rated 4.6 based on 13,347 reviews