123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,346 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Lovely choice of flowers and very reasonably priced,i shall certainly buy from here again.i`ve just bought a beautiful bouquet for my friends birthday.”

Helpful Report

Posted 5 months ago

Hello Linda, Thank you for your glowing review! We're thrilled to hear that you found a lovely bouquet for your friend's birthday and that you'll be shopping with us again. Warm wishes, 123 Flowers

Posted 5 months ago

“Just ordered here for the first time,I hadn’t checked the reviews but fingers crossed”

Helpful Report

Posted 5 months ago

Hello there, Thank you for your first-time order and for sharing your thoughts! We're keeping our fingers crossed alongside you and hope you love your flowers as much as we do. Warm wishes, 123 Flowers

Posted 5 months ago

“Flowers received look nothing like the same amount as iin the website picture looks like they have forgotten half of them”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re very sorry to hear that the flowers you received did not match your expectations and appeared less abundant than what was shown on our website. We understand how disheartening this can be, and we appreciate your feedback as it helps us improve our offerings. If you could send us some photos of what you received to enquiries@123-flowers.co.uk, along with your order number and 'REVIEW' in the subject line, we would be more than happy to assist you further. Warm regards, Rosie

Posted 5 months ago

“Absolute jokers. Paid for ‘large’ bunch where there had been ‘50%’ off the bunch I had chosen. There was nothing ‘large’ about the bunch. All of 7 stems. I do not believe there was any discount. This was evidently a ruse to con customers. I hate to think what would have arrived had I not paid the extra to upgrade to a large bunch. Nothing like the photo online. Bitterly disappointed and upset.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re very sorry to hear that the bouquet you received did not meet your expectations and that you felt disappointed with the size. We assure you that our promotional offers are genuine, and we value the trust our customers place in us. Your feedback is important, and we will use it to ensure we improve our service going forward. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further with this. Warm regards, Tom

Posted 5 months ago

“Ver easy to order online and a lovely selection of reasonable priced flowers. Delivery not sent yet so fingers crossed they are as lovely as the picture.”

Helpful Report

Posted 5 months ago

Hello Jane, Thank you for your lovely review! We’re so glad to hear you found our ordering process easy and enjoyed our selection of reasonably priced flowers. Warm wishes, 123 Flowers

Posted 5 months ago

“It arrived the next day, but only the roses came the lilies didn’t. I’m really upset, and they haven’t replied to me on the chat…”

Helpful Report

Posted 5 months ago

Hello Jean, Thank you for your review. We're very sorry for any disappointment caused by the bouquet you received and that you were unable to reach our team last night. Please note that our live chat service is available from 9 AM to 5 PM. As your message came through after 11 PM, there was no one available to respond at that time. Our customer service team has picked up your live chat ticket today and has requested some images of the bouquet so we can review the issue and assist you further. Best wishes, Katie

Posted 5 months ago

“Always quick delivery and always high quality flowers”

Helpful Report

Posted 5 months ago

Hello Anthony, Thank you for your fantastic review! We're thrilled to hear that you appreciate our quick delivery and high-quality flowers. Best wishes, 123 Flowers

Posted 5 months ago

“Not many flowers more greenery, doesn’t look anything like photo”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. We're sorry to hear that the bouquet you received contained more greenery than flowers and didn't resemble the photo you expected. We understand how disappointing this can be, and we truly appreciate your comments as they help us improve. If you haven't already, please send us some images of the bouquet to enquiries@123-flowers.co.uk along with your order number and 'REVIEW' in the subject line. Warm regards, Tom

Posted 5 months ago

“The flowers are always so beautifully presented.”

Helpful Report

Posted 5 months ago

Hello Christopher, Thank you for your glowing review! We’re delighted to hear that you find our flower arrangements so beautifully presented. Warm regards, 123 Flowers

Posted 5 months ago

“I’ve used this Florist several times to send flowers to the UK and the recipient has always been pleased. It was very easy to do and I am not very techie. Thank you very much.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your wonderful review! We’re so pleased to hear that sending flowers to the UK has been a smooth experience for you. Your satisfaction means the world to us, and we’re here to help whenever you need. Warmest regards, 123 Flowers

Posted 5 months ago

“Fácil e comprar e bons preços.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your kind feedback! We're so glad to hear you found the ordering process easy and our prices competitive. We hope you loved the flowers and look forward to serving you again soon! Best wishes, 123 Flowers

Posted 5 months ago

“Very quick and easy to use, account set up in 2 minutes”

Helpful Report

Posted 5 months ago

Hello Joanna, Thank you so much for your kind review! We're thrilled to hear that you found our account setup quick and easy. Your satisfaction is our priority, and your feedback truly inspires us to deliver the best experience possible! Warm wishes, 123 Flowers

Posted 5 months ago

“Had a bouquet of Peruvian Lily's and Roses delivered as a surprise for my wife today because she has had a hard time recently, I ordered the large bouquet which looks nothing like the picture for £29.99 there were 5 pink Roses and 5 lily's, I could have bought the same flowers from Tesco for £5. The flowers are lovely but a very disappointing quantity. I feel ripped off and would not recommend this company 😕”

Helpful Report

Posted 6 months ago

Hello Simon, Thank you for your review. We're truly sorry to hear that your experience with your bouquet was not what you expected. We understand how disappointing it can be to feel that the quantity didn't meet your expectations, especially when it’s meant to bring joy to your wife during a tough time. Your feedback is greatly appreciated and will help us improve our offerings in the future. If you haven't already, please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 5 months ago

“Very easy to use website and great prices.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your wonderful review! We're so pleased to hear that you found our website easy to use and enjoyed our great prices. Your feedback means a lot to us and drives us to keep enhancing your shopping experience! Warm wishes, 123 Flowers

Posted 6 months ago

“First of all they got the delivery date wrong , then when I visited my aunt and seen them I was shocked , they look nothing like the picture ,I would say there was maybe a third of what there should have been , I was so ashamed to have gifted my aunt such a poor looking bunch of flowers”

Helpful Report

Posted 6 months ago

Hello, We’re truly sorry to hear about your experience with the delivery and the quality of the flowers you received. We understand how disappointing it can be when the product doesn’t match the expectations, especially when gifting to someone special. Your feedback is invaluable to us, and we will certainly look into this matter to ensure improvements are made. Thank you for sharing your concerns. Warm regards, Rosie

Posted 6 months ago

“Totally appalling, flowers were dried out and dying- not a bouquet but a small bunch- customers service agreed with the photos I provided that the bouquet was not as described however then offered a £5 voucher and not a refund”

Helpful Report

Posted 6 months ago

Hello, We’re truly sorry to hear about your experience with the flowers you received. It's immensely disappointing when the quality doesn’t match the expectations, and we understand how frustrating this situation has been for you. Your feedback is important to us, and we're committed to making improvements based on it. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 6 months ago

“Absolutely gutted with what I received. The bouquet I ordered was £39.99 reduced to £19.99. The picture showed a beautiful full bouquet & I received something that was totally the other end. 1 rose, 2 carnations, some pink flowers, some greenery. I could have got better & more from a supermarket. I have complained & you see nothing wrong with it! You should be ashamed, I was embarrassed to give the bouquet (bunch) to my colleague but had no other choice as they would have had nothing. Very very disappointed”

Helpful Report

Posted 6 months ago

Hello, We're truly sorry to hear that your experience with us was disappointing. It's completely understandable to feel let down when the bouquet didn’t meet your expectations, especially for a special occasion. We strive to provide beautiful arrangements, and your feedback is crucial in helping us improve our offerings. Thank you for sharing your thoughts, and we hope to have the opportunity to serve you better in the future. Warm regards, Katie

Posted 6 months ago

“Great selection of flowers, easy to order online”

Helpful Report

Posted 6 months ago

Hello, Thank you for your fantastic review! We're delighted to hear that you enjoyed our great selection of flowers and found it easy to order online. Your feedback motivates us to keep improving our services! Warm wishes, Katie

Posted 6 months ago

“Great flowers delivered on time”

Helpful Report

Posted 6 months ago

Hello Brodie, Thank you for your fantastic review! We're thrilled to hear that you received great flowers right on time. Your support inspires us to keep delivering excellence! Warm wishes, Katie

Posted 6 months ago

“Absolutely amazing choice of flowers. Beautiful bouquets, amazing delivery days and times”

Helpful Report

Posted 6 months ago

Hello Stacey, Thank you for your fantastic review! We're so glad to hear that you appreciate our amazing choice of flowers and the delivery options we provide. Your encouragement keeps us motivated to deliver beauty every day! Warm wishes, Rosie

Posted 6 months ago

123 Flowers is rated 4.6 based on 13,346 reviews