123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,504 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“easy website to manoeuvre and plenty of choice”

Helpful Report

Posted 6 months ago

Hello Mary, Thank you for your lovely review. We’re glad the site was easy to navigate and that you found plenty of choice. We appreciate your support and look forward to serving you again. Warm regards, Team 123 Flowers

Posted 6 months ago

“Been looking for some budget friendly shops to buy some flowers for my mum whos recently lost her dad. 123 flowers have some beautiful stunning bouquets and prices were very reasonable I'm so excited for my order.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your kind words. We’re glad you found budget-friendly bouquets that suit your mum during this time, and that you’re excited for your order. We appreciate your support and look forward to serving you again. Warm regards, Team 123 Flowers

Posted 6 months ago

“My bouquet of flowers didn't even look half as good in the photos. I thought I'd surprise someone and send a beautiful bouquet, but then I guess you can't count on much online.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We’re very sorry your bouquet didn’t meet the expectations shown in the photos. This isn’t the standard we aim for, and we’d like to look into this for you. A member of our reviews team will be in touch to resolve this. Kind regards, Team 123 Flowers

Posted 6 months ago

“Hi , will never use this shambles of a company ever again. Ordered flowers for sister in law’s birthday, four days late and came limp and dried out. In touch with customer services, no intention of helping, total con artist, disgusting company.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. A member of our reviews team has now reached out to you, and we hope this can be resolved. Kind regards, Rosie

Posted 6 months ago

“very poor service I ordered next day delivery for special occasion however its still not delivered despite number of email to establish the position but no satisfactory response or delivery very poor will not be using again”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We’re truly sorry for the poor service and the delay in your delivery. This is not the standard we aim for, and we understand how important the next-day delivery was for your special occasion. Kind regards, Team 123 Flowers

Posted 6 months ago

“Just had flowers arrive this morning the anniversary of my partners mothers passing, this was a very important occasion as this women was not your typical mother in law she went above and beyond and was the rock in the family.I wanted to show my common law wife how much this occasion means to me, disappointment is a understatement!!!!”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review, and we’re truly sorry for the distress this has caused. This is not the standard we aim for, and we understand how important an anniversary and the memory of a loved one are, and that the arrangement did not meet expectations. I can see you have been in contact with our customer support team. We hope this can be resolved shortly. Kind regards, Team 123 Flowers

Posted 6 months ago

“if you want the flowers as advertised, do not order with 123 flowers. what you see is not what you get, I ordered a medium bunch ,i didn't want the chocolates but couldn't get rid of the add on, What my daughter in law received was smaller than the standard size ,five roses and one lily stem and of course leaves, all n all i paid 27.98 for bad customer service , a few stems and chocolates i didn't want”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review, and we’re truly sorry for what you experienced. This is not the standard we aim for, and we understand how frustrating it is that the arrangement did not match what you ordered and that you felt the value was not right. I can see you have raised this issue, and we can no longer advise further. Kind regards, Team 123 Flowers

Posted 6 months ago

“Delivered on time! Well wrapped, nicely presented! A beautiful bouquet of flowers my friend was so pleased with them Thank you I will be buying from you again”

Helpful Report

Posted 6 months ago

Hello, Thank you for your kind words! We're delighted the bouquet arrived on time, was well wrapped, and that your friend loved it. We appreciate your support and look forward to serving you again. Warm regards, Team 123 Flowers

Posted 6 months ago

“i ordered my sister flowers because she has cancer and is at end of life i wanted to express how much i love her well she got flowers that i did not order looked nothing like the picture of whet i ordered im so upset she said there lovely but there not there was 2 droopy pink roses and all green not flowers i paid an extra £10 pounds for bigger bunch no way was it big i feel aweful”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review, and we’re truly sorry for the distress this has caused. This is not the standard we aim for, and we understand how important it is that the flowers match what you ordered and show care for your sister. I can see you are in contact with our customer support team. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 6 months ago

“DO NOT USE THIS COMPANY EVER Had to give 1 ⭐ cos I couldn’t give minus stars. What a truly awful company, ordered flowers for my girlfriend’s birthday on Wednesday with their 24 hour commitment. Didn’t arrive for 5 days and not surprisingly when they did arrive this morning the box was squashed and the flowers were dead . Tried to add the photos but that doesn’t work either .”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review, and we’re truly sorry for the poor experience you described. This is not the standard we aim for, and we understand how disappointing late delivery, a damaged item, and a failed photo upload can be. I have investigated this further, and I can see you have been in contact with our customer support team. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 6 months ago

“Ordered for my friends birthday, delivered on a Sunday right on time. My friend was thrilled with the beautiful flowers. In perfect condition. I will definitely use 123flowers again. Highly recommend this company”

Helpful Report

Posted 6 months ago

Hello Carole, So glad the flowers arrived on time and your friend loved them. Thank you for the kind recommendation — we really appreciate it. If you need anything else, we’re here to help. Warm regards, Team 123 Flowers

Posted 6 months ago

“Beautiful freesias arrived for my sister's birthday, excellent quality x x”

Helpful Report

Posted 6 months ago

Hello Becky, So glad the freesias arrived in excellent quality for your sister's birthday. If you need anything else, we're here to help. Warm regards, Team 123 Flowers

Posted 6 months ago

“Absolute Pathetic service. USE IF YOU WANT DISSAPOINTMENT. Flowers didnt arrive. Anniversary RUINED! Staff rude and not helpful.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We’re very sorry your anniversary was affected and the flowers did not arrive as expected. I can see the complaint has been escalated, and it is now out of our hands. We hope a suitable resolution is reached. Kind regards, Team 123 Flowers

Posted 6 months ago

“Just received some flowers from my granddaughter and they are beautiful and the flowers I love. I would use 123 for future flowers”

Helpful Report

Posted 6 months ago

Hello Sandra, Thank you for sharing this lovely note. We’re thrilled the flowers are beautiful and that you’ll consider 123 Flowers for future orders. If you need anything else, we’re here to help. Warm regards, Team 123 Flowers

Posted 6 months ago

“Well, Lets put it this way.....My wife gave me the biggest hug I've had for quite some time! Thankyou!”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing this lovely moment. We’re so glad your wife enjoyed the flowers and that it brought such a wonderful hug. If you need anything else, we’re here to help. Warm regards, Team 123 Flowers

Posted 6 months ago

“My sister was absolutely delighted with her flowers & was so easy to order Thank you”

Helpful Report

Posted 7 months ago

Hello, Thank you for your lovely review. We’re thrilled your sister was delighted and that ordering was easy. If you need anything else, we’re here to help. Warm regards, Rosie

Posted 6 months ago

“Lovely pics of flowers to choose from and straightforward ordering system. Thank you!”

Helpful Report

Posted 7 months ago

Hello there! Thank you for your lovely review. We're glad you enjoyed the photos and the straightforward ordering. If you need anything else, we're here to help. Warm regards, Team 123 Flowers

Posted 7 months ago

“First time using this outlet, I've been let down by a couple of florists, so I thought I would give these a try. ✨️✨️✨️✨️✨️ Excellent service, beautiful lasting flowers. For my first time here, i would highly recommend.🌹”

Helpful Report

Posted 7 months ago

Hello Linda! Thank you for giving us a try and for the wonderful review. We’re so glad you loved the service and the flowers, and we appreciate your recommendation. Warm regards, Rosie

Posted 7 months ago

“These flowers were ordered a week in advance for an elderly relatives 83rd birthday. They arrived at gone 8pm at night!!!! Birthday almost over!!! So disappointing. I received several emails throughout the day telling me they would be delivered...then they wouldn't...then it would be the next day...then they would be!!! Such a let down... I had a call from my relative at 20.20 to tell me they had arrived at last. Would not use this service again... I would rather go and buy flowers and deliver them myself than be so let down and disappointed!”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. Thank you for your feedback. While we always aim to ensure your order arrives on your chosen delivery date, specific delivery times are handled by our trusted third-party couriers. They operate their own routes and schedules, so we’re unable to guarantee an exact time slot. Deliveries generally take place between 8:00am and 7:30pm, and an estimated time window is usually provided on the day via the courier’s tracking system. We understand how important timely delivery is and are sorry we aren’t able to offer more precise information. Kind regards, Team 123 Flowers

Posted 7 months ago

“Delivery was not completed although it was promised delivery next day. Several messages was been sent that my order was been received by RoyalMail “by SuttonDO on 22-11-2025 and is now due for delivery today” but by 24th it is still not delivered. I will not recommend this company for flowers delivery as flowers won’t survive 7 days delays in delivery.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Team 123 Flowers

Posted 7 months ago

123 Flowers is rated 4.6 based on 13,504 reviews