123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.64

4.6 Rating 13,106 Reviews

93 %

of reviewers recommend 123 Flowers

4.6

Based on 13,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 24th April 2025

123 Flowers 5 star review on 17th April 2025

754

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What I ordered vs what was received was terrible. Flowers missing, not where near the quantity what was pictured even though I upgraded to the bunch that was pictured. The flowers received were good quality but the quantity was disgusting! I emailed and reached out and was told basically there was nothing wrong with the flowers and they will not do anything. Very disappointed customer!!”

Helpful Report

Posted 2 weeks ago

Hello Becky, Thank you for your review. I'm genuinely sorry to hear about your experience with the flowers. We strive to provide our customers with exactly what they expect, and it's disappointing when that commitment isn't met. I understand your frustration regarding the quantity and the response you received. Your feedback is important to us, and we are constantly working to improve. Warm regards, Team 123 Flowers

Posted 2 weeks ago

“My friend was delighted to receive her bouquet of flowers, first time I’ve used your company. Thank you. Marcia Hughes”

Helpful Report

Posted 2 weeks ago

Hello Marcia, Thank you for your lovely 4-star review! We’re thrilled to hear that your friend was delighted with her bouquet! It’s wonderful to know that this was your first experience with us, and we hope it won't be your last. Warm regards, Team 123 Flowers

Posted 2 weeks ago

“Delivered completely different bouquet as advertised. Avoid them. That is a joke. Small picture is what was ordered and big one what been received. They said all is correct.”

Helpful Report

Posted 2 weeks ago

Hello Edyta, Thank you for your review. I’m very sorry to hear about your disappointment with the bouquet you received. We understand how important it is for our customers to get exactly what they ordered, and it’s frustrating when that does not happen. Please note that image shown online is a medium size, as stated in the description. As you ordered a standard size, there are fewer stems in this. Warm regards, Katie

Posted 2 weeks ago

“Delivered completely different bouquet as advertised. Avoid them. That is a joke. Small picture is what was ordered and big one what been received. They said all is correct.”

Helpful Report

Posted 2 weeks ago

“Nicest flowers I've seen so far. I'm sure they will love them.”

Helpful Report

Posted 2 weeks ago

Hello Hazel, Thank you for your wonderful 5-star review! We’re absolutely delighted to hear that you found our flowers to be the nicest you've seen so far. It’s our goal to create beautiful arrangements that your loved ones will cherish. Warm regards, Rosie.

Posted 2 weeks ago

“Flowers didn't turn up on day promised. Very angry, very poor service.”

Helpful Report

Posted 2 weeks ago

Hello Nick, Thank you for your review. I'm truly sorry to hear that the flowers did not arrive as promised. We understand that timely delivery is crucial and it must be very frustrating for you. This certainly isn’t the level of service we strive to provide. Your feedback is important to us, and we will be looking into this matter further to ensure it doesn’t happen again. Warm regards, Katie

Posted 2 weeks ago

“Had flowers delivered off a friend and there were loads of heads off the flowers. They did not look like the photo on the site. Waste of money and when my friend contacted them they said wait till they open. Funny they won’t let me upload the photos of the pathetic flowers that were sent See photos even if the remains few open they not going to fill the vase.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your experience with us. I’m really sorry to hear that the flowers received were not up to your expectations and that they didn't resemble what you saw online. It’s incredibly important to us that our customers are satisfied with their orders, and I apologise for any disappointment this has caused. We appreciate your feedback, and while we understand your frustration, please know we’re always looking for ways to improve our service. Warm regards, Katie

Posted 2 weeks ago

“Allways the sitei s working good, the payment too, the flowers are greate and good prices.”

Helpful Report

Posted 2 weeks ago

Hello Sabin, Thank you for your fantastic 5-star review! We’re thrilled to hear that our site is working smoothly for you and that you enjoyed the great selection and pricing of our flowers. Your satisfaction is our top priority, and it’s wonderful to know we’re hitting the mark! Warm regards, Rosie

Posted 2 weeks ago

“I placed an order for an upgraded bouquet from £24.99 to £29.99 to say I was disappointed is an understatement it had a total if 5 roses in it so not worth the money so sadly I will not be using this service again and certainly won’t be recommending it either do t waste your money”

Helpful Report

Posted 3 weeks ago

Hello Deborah, Thank you for taking the time to leave a review. We completely understand how disheartening it is when something doesn’t meet expectations—especially when it's meant to be a thoughtful gesture. Our upgraded bouquets are designed to include a larger selection of stems and added value, and we're sorry if this wasn’t reflected in what you received. This certainly isn’t the experience we aim to deliver. Warm regards, Rosie

Posted 2 weeks ago

“Give this company a wide berth! Terrible flowers, terrible customer service. Ordered £30 flowers, shown what was received to a local florist, she said £12-14 worth of flowers at best. Don't waste your money. I will be contacting my bank!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm really sorry to hear about your dissatisfaction with the flowers you received and our customer service. It's clear that we did not meet your expectations, and I sincerely apologise for that experience. Warm regards, Katie

Posted 2 weeks ago

“Absolutely flowers even when they tried to rectify the first bunch after constant email of complaints and photos of the flowers. They were shameful 😔”

Helpful Report

Posted 3 weeks ago

Hello Jen, Thank you for your review. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. We genuinely appreciate your feedback and will take it on board as we continue working to improve our service. Best wishes, Katie

Posted 2 weeks ago

“I paid the extra £2.95 for next day delivery, they arrived 3 days later, told me it isn't guaranteed, even though free standard delivery states 1-2 working days. The flowers that arrived were not like the picture at all, I upgraded to a medium bouquet and paid £30 for a paltry looking amount of flower, when I sent the pic they said yes they are correct for a medium bunch flowers! Do not use, they just scam you and aren't interested in putting right at all. See pics to see what I ordered and what arrived!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating delivery delays and unmet expectations can be, especially when sending flowers for a special occasion. While our next-day delivery service aims to arrive promptly, it is not guaranteed due to courier limitations, which we do try to communicate clearly at checkout. That said, we appreciate that a delay of three days is far from ideal and sincerely apologise for the inconvenience. Regarding the bouquet, we’re sorry it didn’t meet your expectations. Our florists follow a recipe for each bouquet size using seasonal flowers, which can sometimes result in natural variation. However, your feedback is important, and we’ll use it to review how clearly we present bouquet sizing and imagery on our website. We’re disappointed to hear you felt we weren't interested in resolving the issue — this is never our intention and we will use this feedback to continue to improve our service going forward. Warm regards, Katie

Posted 2 weeks ago

“This was the first time I had used 123 flowers to send flowers to my 89 year old Mum in the UK. The flowers were fantastic, great value and arrived on time for her birthday. There was only one issue I never received confirmation of despatch as promised by 123 and no tracking so I had no idea if they were on their way. Checked my junk email but there was zero follow up from 123 once the purchase had been made.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your thoughtful 4-star review! We’re glad to hear that the flowers for your mum were fantastic, great value, and arrived on time for her birthday. It means a lot to us that we could help celebrate such a special occasion. We apologize for the lack of communication regarding the dispatch confirmation and tracking details. Your feedback is invaluable, and we will work on improving this aspect of our service. We appreciate your support and hope to serve you again in the future! Warm regards, Rosie.

Posted 3 weeks ago

“Amazing service and beautifully packed flowers. The perfect gift!”

Helpful Report

Posted 3 weeks ago

Hello Umar, Thank you for your fantastic 5-star review! We’re thrilled to hear that you enjoyed our service and found the flowers beautifully packed. It’s always wonderful to know we’re able to help you find the perfect gift! We appreciate your support and look forward to serving you again soon! Warm regards, Rosie.

Posted 3 weeks ago

“This was my first experience using this site, I must admit, I am very impressed. I purchased flowers for my mum on 14/5 for NI. She received the flowers today via Royal Mail. And she is over the moon with them. So thank you to 123 flowers for bringing a smile to my 84 year old mother. I will definitely use you again.”

Helpful Report

Posted 3 weeks ago

Hello Fiona, Thank you for your amazing 5-star review! We’re absolutely delighted to hear that your mum loved the flowers and that we could bring a smile to her day. Your kind words and support mean so much to us! We look forward to serving you again soon! Warm regards, Rosie.

Posted 3 weeks ago

“Very efficient website, good choice and reasonable prices, can highly recommend.”

Helpful Report

Posted 3 weeks ago

Hello Josephine, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our website efficient, and that you appreciate our selection and prices. Your recommendation means a lot to us! Warm regards, Rosie

Posted 3 weeks ago

“A very straightforward system to work. Beautiful flowers that gave great pleasure. Thank you. It has encouraged me to send two more bunches today.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your wonderful 5-star review! We’re so pleased to hear that you found our system straightforward and that the flowers brought you such joy. It’s fantastic to know you’re encouraged to send more! Warm regards, Rosie.

Posted 3 weeks ago

“I’m so embarrassed to have sent these flowers. They look beautiful in the website picture but then the actual bunch of flowers is ridiculous, yes I ordered the small bundle but that’s what was pictured with the price I was paying. My Daughter intercepted these and they were not given to the grieving parents they were bought for. Thank goodness as they are pathetic.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear about your experience with the flowers you ordered. It’s understandable that you would feel embarrassed, especially during such a sensitive time. We strive to accurately represent our products online, and I’m sorry that what arrived did not meet your expectations. Your comments about the quality are concerning, and I assure you that we take them seriously as we want to deliver only the best. We appreciate your input, as it helps us to enhance our services and products moving forward. Best regards, Rosie

Posted 3 weeks ago

“Ordered on 9th May paid extra for Saturday 10 May A few very poor chrysanthemum's arrived on m Monday with a Teddy bear that I wasn’t aware I had ordered. I wish I had read the reviews before ordering . Not happy”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to leave your feedback. I’m really sorry to hear that your order did not meet your expectations and that the flowers arrived later than anticipated. Receiving a product that doesn’t align with what you envisioned can be very disappointing. I also understand the surprise regarding the teddy bear, and I want to assure you that your concerns are taken seriously. We strive to provide quality service and products, and your comments will help us improve. Best regards, Rosie

Posted 3 weeks ago

“Flower order delivered yesterday as a thank you for a friend. I had a video call from my friend saying " I hope you have not spent much money on these flowers" she went on to say they were sparse and wilted. They had been put in water as soon as delivered and had revived a little. I saw the flowers by video link, as she said they did not look good and indeed sparse. What I saw I could have gone to a supermarket and bought far better quality flowers for half the price. Not a happy customer that my friend was very disappointed .”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that the flowers did not live up to your expectations and that your friend was disappointed. This is certainly not the impression we want to leave with our customers. We understand how a thoughtful gesture like sending flowers can be marred when the quality is not where it should be. Your feedback is important, and we will be addressing these concerns to ensure we improve our offerings in the future. If you have any images of the bouquet, please feel free to send them to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. We are here to assist you further. Best regards, Rosie

Posted 3 weeks ago

123 Flowers is rated 4.6 based on 13,106 reviews