123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,503 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,503 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

Write Your review

Tell us how 123 Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a £45 Peruvian Lily bouquet plus teddy for my mother’s 80th birthday. As it was such a special occasion, I didn’t mind paying a little extra. However, although arriving on time what was delivered fell vastly short of the photo illustrating the order. Sparse, miserly flowers, even the Teddy looked shamefaced. I was so, so upset and embarrassed. (My errant sister didn’t spend nearly as much as I did with another company, but needless to say, hers were like an array.) would definitely not recommend this company.”

Helpful Report

Posted 3 weeks ago

Hello, We’re very sorry to hear that your order did not match the photo or expectations, and that the experience was disappointing on such a special occasion. This isn’t the standard we aim to provide, and we understand how upsetting it must have been. I can see you have yet to give us an opportunity to resolve this issue. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Birthday flowers were to be delivered next day and weren't. Disappointed”

Helpful Report

Posted 3 weeks ago

Hello, We’re very sorry to hear that your birthday flowers weren’t delivered as promised. This isn’t the experience we want to provide, and we understand how disappointing it must have been. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Ordered around 2 weeks prior to the date I wanted them for - received confirmation of my order. No other communication received so didn't know if the flowers had been sent or not. Flowers did arrive, on the booked date. One of the heads had fallen off and, despite ordering a medium size bouquet, the flowers received were very small in number (definitely not the medium ordered) and look nothing like the picture on the website. Won't be using again unfortunately”

Helpful Report

Posted 4 weeks ago

Hello, We’re very sorry to hear about the issues with your order and the lack of communication. This isn’t the experience we aim to provide, and we understand how disappointing it must have been to receive a smaller bouquet than expected. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“Lack of actual flowers, loads of cheap greeny, over priced for the amount received. , customer service polite but not interested, worth noting they were sent with Royal Mail so did arrive u til 8 pm . Much better companies out there ! My advice would be not to use these as although they contained the right flowers , the amount is minimal .”

Helpful Report

Posted 4 weeks ago

Hello Sharon, We’re very sorry about your experience. The description you received does not reflect the quality we aim to provide, and we understand your frustration with the perceived value and the delivery timing. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

Helpful Report

Posted 4 weeks ago

“First of all cannot comment on condition of flowers as were not received. My 80yr old visually impaired grandmother ordered next day delivery thinking this florist was based in Jersey. 4 days later was contacted by royal mail stating they were going to delivered, as the recipient was by this time away on business could not be there to accept. Contacted 123 flowers to explain situation to no avail, don't know where flowers are. Would steer clear of this company.”

Helpful Report

Posted 4 weeks ago

Hello, We’re very sorry to hear about the late delivery and the distress this caused your grandmother. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“Nothing like the picture. Bouquet contained 2 santini chrysanthemum stems, 3 carnation stems (1 broken), 2 roses (1 broken) and 1 stem of alstroemeria. The rest was greenery.”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear that the bouquet didn’t match the image and that several stems were damaged. This isn’t the standard we aim to provide. We’d like to look into this and fix it for you. If not done already, please could you get in touch with our Customer Support team at enquiries@123-flowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“Flowers ordered yesterday arrived next day great service lovely flowers my get well gift. To a friend she is delighted with them would buy again 💐🤩😊”

Helpful Report

Posted 1 month ago

Hi Patricia, Thank you for your kind words. We’re delighted the flowers arrived next day and that you’re happy with the service and gift for your friend. We look forward to assisting with your next order. Kind regards, Team 123 Flowers

Posted 1 month ago

“Absolutely shocking customer service Royal mail did not deliver even though my aunt is elderly they put refused even though they had not knocked. But because royal mail say they tried I'm the liar! 123 flowers were not interested in helping Once they have your money they don't care if you don't get the product They finally arrived a week later dead!”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear about the missed delivery, the experience with Royal Mail, and that the flowers arrived in poor condition. This isn’t the service we want to provide. I can see you have been in contact with our customer support team, and this has now been resolved. Kind regards, Team 123 Flowers

Posted 1 month ago

“Easy yo use with great selection of flowers at very reasonable prices and no delivery charge! What’s not yo like !! Will definately use again”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your kind words. We’re glad you found the selection great, prices reasonable, and delivery free. We look forward to helping you again soon. Kind regards, Team 123 Flowers

Posted 1 month ago

“I've been buying flowers from internet sellers for decades. Where would i rate these? Worst flowers ever. i've seen better quality at the petrol station. Best one outside of Interflora has to be Bloom & Wild. I thought i'd try 123 Flowers. I won't make that mistake again. According to the website "Thoughtful gifts made easy, Fresh flowers, beautifully presented. Whether you're planning ahead or sending a spontaneous surprise, 123 Flower makes it easy to send something meaningful. Choose your bouquet, pick your delivery date, and let us take care of the rest. Your perfect flowers are just a click away." Let's delve into this, picture by pitcure. One of the images is what they say you will be getting - which of course is not what was received. I've also attached two images of their flowers compared to interflora. 123 flowers (on the left), interflora flowers (on the right). You can see Interflora's flowers match not only 123 Flowers website but also most reputable florist website images. The 123 flowers look, well, sad? I've also included two images which show the exclusively made for "prestige flowers" chocolate bar (hang on, isn't this brand 123 Flowers? Can't even add 123 Flowers to the "exclusive" line). No mention on the website that the chocolate is cheap as chips, tastes even cheaper and is only 60g (bar of cadbury dairy milk is less that two quid and is twice the size). In fact, no ingredients on the site. Chocolate bar "may contain nuts". How nice of them not to mention this at all! My advice, is to go to your local supermarket, get five or six bunches of flowers (still waiting to bloom) and buy a luxury bar of chocolate. You could even get a bottle of plonk. You'll still be spending less than you would here, you'll have more flowers than you can handle, you'll be able to digest the chocolate and, if you're not driving, you'll be able to sip some fizz while waiting for your supermarket flowers to bloom. Avoid 123 unless you want to buy a slice of disappointment.”

Helpful Report

Posted 1 month ago

Hello Jason, We’re very sorry to hear about your disappointing experience. This isn’t the standard we aim to provide, and we understand how frustrating it must have been. A member of our team has reached out. Kind regards, Team 123 Flowers

Posted 1 month ago

“Hardly any flowers compared to the pictures online. Won't be using them again.”

Helpful Report

Posted 1 month ago

Hello Lisa, We’re very sorry to hear that the flowers didn’t meet your expectations and that you felt there were hardly any blooms compared to the pictures online. This isn’t the experience we aim to provide. We’d like to look into this and see what went wrong with your order. A member of our support team will be in touch to discuss options for a resolution. Kind regards, Team 123 Flowers

Posted 1 month ago

“I ordered the pink meadow bouquet....or so I thought! Nothing like it when it arrived! Customer services say it states clearly on the website what you will get but I'm not sure which website as they couldn't show me and it wasn't on the website I used. Delivery on time. But very disappointed customer and will not be using them again”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear the bouquet you received wasn’t what you expected and that you’re disappointed with the service. This isn’t the experience we aim to provide. We’d like to look into what happened and make things right. A member of our support team will be in touch to discuss options for a resolution. Kind regards, Team 123 Flowers

Posted 1 month ago

“Not happy ordered Astro & roses flowers don’t look nothing like the photo on website very few for cost I’ve ordered a few times from here but these are pitiful don’t think I will use again”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear the Astro & roses didn’t resemble the photo and that you felt the value didn’t match the price. This isn’t the experience we aim to provide. A member of our reviews team has now reached out, and we hope to come to a satisfactory resolution. Kind regards, Team 123 Flowers

Posted 1 month ago

“The flowers arrived. Should have been a large bouquet of sunflowers. 4 sunflowers class as large. Not impressed at all. Got £5 refund. It’s an insult. Will not be using again and I have warned friends, family and colleagues to stay away from 123 flowers.”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry the bouquet didn’t meet your expectations and that you felt the refund was insufficient. Unfortunately, as you have accepted our resolution, we would be unable to reopen this issue. Kind regards, Team 123 Flowers

Posted 1 month ago

Helpful Report

Posted 1 month ago

Hello, We’re very sorry the bouquet didn’t meet your expectations and that the refund felt insufficient. As our resolution was accepted, we would be unable to reopen this issue. Kind regards, Team 123 Flowers

Posted 1 month ago

“The medium bunch of sunflowers I ordered, costing £25 was disappointing to say the least. The flowers were tiny, not at all like the picturs. I would not have paid £5 for the bunch which arrived, never mind £25. I would not recommend anyone buy flowers from 123 Flowers. Unless they improve their flowers to narrow the gap between picture and the flowers which are sent, they will fail as a business as no-one will by a second bunch from 123 Flowers.”

Helpful Report

Posted 1 month ago

Hello Clare, We’re really sorry the bouquet didn’t meet your expectations and that the photos did not reflect what you received. This isn’t the experience we want for our customers. Kind regards, Team 123 Flowers

Posted 1 month ago

“I ordered this bouquet for my best friend who had just had a family loss. I chose this site as it was local to her address and the prices seemed reasonable. However when she received her flowers, I was truly shocked what she got. I asked her to send me a photo and that's what I have attached. What they're supposed to look like or grow into and what she got. As I was displeased I reached out to the site via email with my dissatisfaction, and was responded to by asking to take different angles of the bouquet. I expressed to them this was very inconvenient and insensitive as she is dealing with her grief and making arrangements for the funeral, and I couldnt ask her to take more photos with different angles. I was met with a reply stating they needed this and they could offer me 10 credit towards another purchase, which I was not happy with. Id rather they send her another bouquet of same quality and quantity - Or just refund me. So I did not respond, im truly saddened by this and won't be using their services again.”

Helpful Report

Posted 1 month ago

Hello Shillz, We’re very sorry to hear about the bouquet not meeting your expectations, especially during a time of loss. This isn’t the experience we want for our customers. A member of our reviews team has been notified and we’d like to look into a resolution for you. Kind regards, Team 123 Flowers

Posted 1 month ago

“Ordered a large bouquet for a friend. Delivery was on time but flowers were absolutely shocking! What a disgrace! A large bouquet contained just 1 rose, 2 mini chrysanthemums and 3 carnations. Not at all like the photo on the website. My friend was not impressed and I was totally embarrassed! Asked the company for a full refund, which they refused. Offered £10 credit on future orders. These were not cheap -£29.99! What a total ripoff ! I have added photos of what I ordered and what was actually received-think everyone will agree this is shocking! Absolutely not! Will never use again! Referred matter to my card provider as significantly not as described. DO NOT USE!”

Helpful Report

Posted 1 month ago

Hello Sara, We’re very sorry to hear that the bouquet you received didn’t meet your expectations and that the arrangement differed from the online photo. This isn’t the experience we want for our customers. A member of our reviews team has been notified and we’d like to look into a resolution for you. Kind regards, Team 123 Flowers

Posted 1 month ago

“Did not match the pictures. Flowers looked flat, wife was not impressed I am not impressed, overpriced and under delivered.”

Helpful Report

Posted 1 month ago

Hello, We’re sorry to hear the arrangement didn’t match your expectations and that your wife wasn’t impressed. We understand how disappointing that can be. We would not want to leave you feeling disappointed. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 1 month ago

123 Flowers is rated 4.6 based on 13,503 reviews