123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,536 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,536 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to give a 0 rating but it doesn't seem to let me do that. I ordered 'Colour Flash' from 123 Flowers for my sister's birthday but what was sent (in a 123 Flowers box with a 123 Flowers gift card and the words I put in my order for Colour Flash) were flowers called 'Bronze Allure' which only appear on the Prestige Flowers website (owned by the same company as 123 Flowers). They are also not very fresh and one stem short but I don't like them anyway. 123 Flowers are refusing to do anything about it, saying that they're not their flowers and so they can't do anything about it until I send a photo of the flowers they sent!”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear about the mix-up with your and the quality issues you described. That isn’t what we expect for a birthday bouquet, and it’s understandable you’re frustrated. I can see you are now in cotnact with our customer support team and a resolution has been offered. Kind regards, Team 123 Flowers

Posted 2 months ago

“GOOD SELECTION AND AT REASONABLE PRICES.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. We’re glad you found a good selection and reasonable prices. Kind regards, Team 123 Flowers

Posted 2 months ago

“I sent my mum flowers in April and she was delighted with them. Not only that, the flowers lasted for a very long time, Good quality flowers”

Helpful Report

Posted 2 months ago

Hello Teresa, Thank you for your lovely feedback. We’re really glad your mum was delighted and that the flowers lasted so well. Kind regards, Team 123 Flowers

Posted 2 months ago

“Delivered late, even though extra was paid, flowers were nothing like what was ordered and dead. Customer service were vile, unhelpful and utterly worthless. AVOID!!!”

Helpful Report

Posted 2 months ago

Hello Willis, We’re really sorry to hear about the late delivery, the flowers not matching the order, and that they arrived in poor condition, as well as your experience with our customer service. That isn’t the standard we aim for. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 2 months ago

“Lovely flowers always plenty of blooms, well packaged and delivery times are excellent. Used 123 flowers 4 times now!”

Helpful Report

Posted 2 months ago

Hello Domenica, Thank you for your lovely feedback. We're thrilled you enjoy the blooms, packaging, and our delivery times. Kind regards, Team 123 Flowers

Posted 2 months ago

“Very poor service! As you can see in the two images, what was received is nothing like the image shown online. I even paid for the largest option so I dread to think what the standard looks like! Customer service was useless and just pushed me off.”

Helpful Report

Posted 2 months ago

Hello M, We’re really sorry to hear that what you received didn’t match the image and that you felt the customer service was unhelpful. That’s not the experience we want for our customers. After further investigation, I can see our customer support team advised you correctly. Kind regards, Team 123 Flowers

Posted 2 months ago

“I wouldn’t recommend this supplier at all, ordered a Fields of Gold bouquet of Sunflowers. The website suggests 7 stems in a standard bouquet, my boss received 3. Very poor and terrible value. I will actively not recommend.”

Helpful Report

Posted 2 months ago

Hello Suzanne, We’re really sorry to hear that the bouquet you received didn’t match the expected stem count and that you’re unhappy with the value. That’s not what we want for our customers. A member of our reviews team has now reached out directly. Kind regards, Team 123 Flowers

Posted 2 months ago

“Looks nothing like the pictures they advertise and very poor quality! scam!”

Helpful Report

Posted 2 months ago

Hello Shak, We’re really sorry to hear you weren’t happy with the flowers and that they didn’t match the pictures. That’s not what we want for our customers. I can see you have not directly contacted our customer support team. We have reached out to resolve this. Kind regards, Team 123 Flowers

Posted 2 months ago

“Have not turned up. Fuming! If they dont turn up today which at 17.20 is highly unlikely I want a full refund”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Kind regards, Rosie

Posted 2 months ago

“Delivery said attempted at 9.30pm when person was at home. So not delivered. Been in a post office van all day and now saying will deliver next day. Flowers won’t survive in a hot van for 2 days. I called and asked to resend fresh and they refused saying need to be delivered today. I used Interflora instead for delivery today. Never would I use this company again. Customer service were useless.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re truly sorry to hear of your disappointment regarding the delivery of your order. After reviewing the tracking information, we can see that a delivery was attempted; however, there was no response at the address. Please note that we do rely on the recipient being available to accept the delivery. If the bouquet arrives in poor condition, we would be more than happy to investigate further. Kind regards, Team 123 Flowers

Posted 2 months ago

“Stay away! The customer service is terrible. You get a different story every time. I was even told that if I pick a specific delivery day, delivering the flowers three days later still falls within their delivery window... They claimed they aren't actually responsible for delivery because it's usually handled by Royal Mail. One day I was assured the flowers would arrive exactly on the chosen date, but when they didn't (and I should mention I placed the order four days in advance), I was told that not all shipments arrive on time. I don't know how this company stays in business, or how the people working there aren't ashamed to lie as part of the job... It's a nightmare. I won't even mention the flowers themselves—it's not worth the time.”

Helpful Report

Posted 2 months ago

Hello Liliana, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control that can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Rosie

Posted 2 months ago

“I would not recommend this company based on both the quality of the flowers and the way they handled my complaint. My partner who is in America ordered a standard bouquet as a surprise for my birthday. I completely understood that the standard bouquet would contain fewer stems than the larger options and therefore wouldn’t be identical to the promotional image on the website. However, it should still resemble the advertised bouquet in terms of its overall appearance, flower selection and quality. Unfortunately, what arrived bore very little resemblance to what was advertised. I’ll be uploading a comparison photo so people can judge for themselves. The bouquet consisted of only six flower stems surrounded by a large amount of foliage. Several of the flowers were already deteriorating when they arrived, with petals falling off and very little life left in them. The arrangement looked rushed and poorly presented, and there was even a random wooden dowel sticking out of the bouquet for no apparent reason. I’ve genuinely seen better bouquets in supermarkets and petrol stations for a fraction of the price. I contacted customer services and supplied photographs, but instead of addressing the condition of the flowers or the poor presentation, I repeatedly received the same response stating that there were “no quality issues” because I had received the correct size. My complaint was never about the size—it was about the quality of the product I received. I was offered a 50% voucher, which I declined because I had no confidence in ordering from the company again. I requested a refund, but this was refused. I then asked for the matter to be escalated and requested details of their formal complaints procedure, after which they stopped responding altogether. It’s especially disappointing because this was a thoughtful gift from my partner overseas, and I know he would have been upset to see what was actually delivered. If you’re looking to order flowers online, I’d suggest sticking with more established companies such as Interflora, Bloom & Wild or Marks & Spencer. In my experience, they provide fresh, professionally presented flowers and a far better overall service. Unfortunately, both the bouquet itself and the way my complaint was handled fell well below what I would expect from a professional florist.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear about the quality of the bouquet and the way your complaint was handled. This is not the experience we want for our customers, and we understand why you’re disappointed, especially given the circumstances. If you haven’t already, please get in touch with our Customer Support team with your order details and the photos you mentioned so we can review your case and respond accordingly. Kind regards, Team 123 Flowers

Posted 2 months ago

“not yet recieved the flowers, but the website is easy to use and love the photos”

Helpful Report

Posted 2 months ago

Hello Rohan, Thank you for your lovely feedback. We're so pleased to hear you found our website easy to use and enjoyed browsing the photos. We hope your flowers exceed your expectations! Kind regards, Team 123 Flowers

Posted 2 months ago

“Flowers not delivered on requested date and when they were delivered they were just thrown over the fence as the recipient was not in”

Helpful Report

Posted 3 months ago

Hello Margaret, We’re really sorry to hear about this experience and the disappointment it has caused. As our items are sent via a courier service, there can occasionally be delays during transit, particularly with international deliveries. We understand how important timely delivery is, especially for a gift, and we’re sorry for any inconvenience this may have caused. As we use a third-party courier, we’re unable to provide specific delivery instructions. If the recipient is not available, the courier will decide the best option at the time, which may include leaving the parcel in a safe place, with a neighbour, or leaving a card with details for re-delivery or collection from a local depot. However, we do expect all deliveries to be handled with care, and so we apologise for any disappointment caused by the way your item was delivered and will be certain to pass your feedback on for internal review to assist in improving our service. Kind regards, Team 123 Flowers

Posted 2 months ago

“I was sent flowers from you for my birthday, three weeks ago, roses and lilies that were beautiful and the roses are still alive, I will make sure when I send that I will use your company.m”

Helpful Report

Posted 3 months ago

Hello June, Thank you so much for your kind feedback. We’re really pleased to hear you enjoyed your flowers and that they’ve lasted so well. It means a lot that you’d consider using us again when sending flowers to others. We appreciate you taking the time to share your experience and look forward to helping you again in the future. Kind regards, Team 123 Flowers

Posted 2 months ago

“Not what I expected my friend to receive. Very disappointing. Paid £22 for a tiny few compared to website photo”

Helpful Report

Posted 3 months ago

Hello, We’re really sorry to hear that you were disappointed with your order. This is certainly not the experience we want for our customers. We understand how important it is for the flowers to match what is shown on our website, especially when sending a gift, and we apologise that the bouquet you received did not meet your expectations in size or presentation. A member of our reviews team has reached out; we hope this can be resolved. Kind regards, Team 123 Flowers

Posted 2 months ago

“I chose a lovely bunch of flowers to say thank you to my beautiful partner who helped me through a very difficult time in my life and paid the premium delivery charge £8.95 to guarantee that they arrived pre 1.00pm as we had somewhere to be that afternoon we arrived back late at night to find the flowers left on my doorstep in full view of the public path I was supposed to be signing for them the flowers weren't the best either a few looked on their last legs I can guarantee I won't be using 123 flowers in the future throughly disappointed in what should have been a special moment.”

Helpful Report

Posted 3 months ago

Hello Richard, We’re sorry to hear about the issues with your delivery and the quality of the flowers. That’s not the experience we aim for. We’ll take your feedback seriously and review what happened. Kind regards, Team 123 Flowers

Posted 3 months ago

“I would leave no stars if I could will never use this website again absolutely nothing like the pictures they provide on their website and you do not get the amount of flowers shown either. Very disappointed, don't waste your money with this website”

Helpful Report

Posted 3 months ago

Hello Lisa, We’re sorry to hear that your experience didn’t meet your expectations and that the flowers didn’t resemble what you saw on the website. We’ll take your feedback seriously and review what happened. Kind regards, Team 123 Flowers

Posted 3 months ago

“Very disappointed with the flowers I bought for my friend’s birthday. I was really disappointed in what she achieved, it looked nothing like the flowers advertised on line- see comparison pictures. Customer services were not interested in my complaint and said that the flowers were what was expected. Don’t waste your money.”

Helpful Report

Posted 3 months ago

Hello Jac, We’re sorry to hear the flowers didn’t meet expectations and that you were disappointed with the result. We’ll take your feedback seriously and review what happened, including the interaction with customer service. Kind regards, Team 123 Flowers

Posted 3 months ago

“I will actually put a Zero starts but it doesn't allow me. The flower received didn't look at all like the picture what was really disappointing and more cos they were sent as a present so was so sad to see the picture of what was sent been so horrible and poor. Due to this I will not buy again or recommend your website for flowers delivery. You can clearly see the 1st picture (flowers received) don't look at all like the ones on the order (2nd picture) and it has only 3 flowers when in the description say is much more.”

Helpful Report

Posted 3 months ago

Hello Is, We’re sorry to hear the flowers didn’t resemble the picture and that it was disappointing, especially as they were sent as a present. That isn’t the experience we aim for. We’ll take your feedback seriously and review what happened. Kind regards, Team 123 Flowers

Posted 3 months ago

123 Flowers is rated 4.6 based on 13,536 reviews