123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,346 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The bunch of flowers i was sent looked like they had forgotten to put flowers it just loads of greenery. Very disappointed wont b buying from this company again. Got no help from company when i complained just made up excuses! Disgusting service”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your feedback. We’re very sorry to hear that your experience didn’t meet your expectations and that you were disappointed with the bouquet received. Our goal is always to provide beautiful, fresh arrangements, and we regret that we fell short for you on this occasion. Our customer service team have reached out via email. Warm regards, Rosie

Posted 5 months ago

“Sent my daughter flowers and she said they were beautiful! Arrived on time and delivered with care.”

Helpful Report

Posted 5 months ago

Hello Bev, Thank you for your wonderful review! We’re thrilled to hear that your daughter loved the flowers and that they arrived right on time. It’s our pleasure to deliver beauty and joy with every bouquet. Warm regards, 123 Flowers

Posted 5 months ago

“Worst customer service and experience. REVIEWS ARE FAKE!!! Please dont shop here. They will send the worst bouquet and say “ it will blossom” if you dont want to be embarrassed by sending flowers then dont use this companyZ”

Helpful Report

Posted 5 months ago

Hello Sara, Thank you for your review. We're sorry to hear that you're disappointed with the bouquet you received. To ensure the longest vase life, we send our freesias in bud. However, if you've followed the care instructions and allowed up to three days for the flowers to bloom but are still dissatisfied, we’d be more than happy to investigate this further for you. Kind regards, Rosie

Posted 5 months ago

“Really disappointed, these were a birthday gift , picture shows medium bouquet that has 4 sunflowers, and lots of greenery, it doesn't stipulate how many flowers are in a large.... turns out for the extra £10 you get one flower! £29.99 for 5 sunflowers??? In the current climate that was an awful lot of money for me and to say I feel let down is an understatement!!”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your experience with us. We’re very sorry to hear that the bouquet did not meet your expectations and that you felt disappointed with the value for money. We understand how important it is to receive a beautiful arrangement, especially for a special occasion. We appreciate your feedback about the clarity of our flower quantities, as we aim to accurately represent our products. I can see you are in contact with our customer support team. We hope this issue can be resolved. Warm regards, Tom

Posted 5 months ago

“Just received the most gorgeous bouquet of flowers which were out of the ordinary and it was delivered by the most personable, funny and entertaining delivery chap I have ever had the chance to meet!! He really made my day along with the gorgeous bouquet of the tall and beautiful deep green flowers in the colours of the season”

Helpful Report

Posted 5 months ago

Hello Susan, Thank you for your amazing review! We’re so delighted to hear that you loved the beautiful bouquet and that our delivery chap could bring a smile to your day. Your kind words truly inspire us to keep providing special moments through our flowers! Warm wishes, Rosie

Posted 5 months ago

“Just used the app it was so simple and found what i wanted at a faction of the price from the famous people Will update tomorrow after the delivery but pleased so far”

Helpful Report

Posted 5 months ago

Hello Neil, Thank you for your fantastic review! We’re delighted to hear that you found our app easy to use and that you got a great deal. We're excited for you to receive your delivery and hope it exceeds your expectations! Best wishes, Rosie

Posted 5 months ago

“My dear friend has just lost her son. I got my daughter to order flowers from you to show my friend I was thinking of her. It was very easy process to order. I am very impressed and the flowers look beautiful. I shall definitely order again hopefully for a happy reason.”

Helpful Report

Posted 5 months ago

Hello Jean, Thank you so much for your touching review. We’re truly honored to be part of a moment when you wanted to support your friend. It’s heartwarming to know that our flowers resonated with your sentiments. We look forward to serving you again, hopefully for a joyful occasion! Warm wishes, Katie

Posted 5 months ago

“Only ordered at 9pm and they were delivered by 10 am next day. Daughter was over the moon and said they were beautiful”

Helpful Report

Posted 5 months ago

Hello Janet, Thank you for your wonderful review! We’re thrilled to hear that your daughter loved the flowers and that we could deliver them so quickly. Your satisfaction warms our hearts! Warm wishes, Katie

Posted 5 months ago

“Infuriating process - refuses to let me buy without signing up and disclosing personal details (beyond the necessary) - no doubt to ensure they can bombard me with promotions and sell on my details. Then after a laborious sign up process it won't recognise my account and keeps sending me round in online circles. Wasted 40 mins of my time - off to another provider and I won't be back.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your experience. We sincerely apologise for the frustration you encountered during the sign-up process. We understand that providing personal details can be off-putting, and we appreciate your feedback regarding this aspect of our service. We strive to create a seamless shopping experience and regret that we missed the mark this time. Your comments are invaluable to us as we continuously work to improve. If you have any further concerns or need assistance, please reach out to our customer service team. Warm regards, Katie

Posted 5 months ago

“Amazing company to deal with very happy and free delevery in even better”

Helpful Report

Posted 5 months ago

Hello Leslie, Thank you for your amazing review! We're so glad to hear that you had a great experience with us and appreciated our free delivery service. Your happiness means the world to us! Warm wishes, Rosie

Posted 5 months ago

“The website is really easy to navigate. The reason I chose 123 Flowers over any other online flower delivery company is due to the free delivery and free message to go on a card in the flowers. Thank you!”

Helpful Report

Posted 5 months ago

Hello Katie, Thank you for your fantastic review! We’re thrilled to hear you found our website easy to navigate and that our free delivery and message card made your choice even better. We appreciate your support! Warm wishes, Katie

Posted 5 months ago

“The flowers were so beautiful! And so affordable. They came in the morning the day I requested and delivery was free as well. They look gorgeous in my living room and lasted ages”

Helpful Report

Posted 5 months ago

Hello Laura, Thank you for your amazing review! We're so glad to hear that you loved the flowers and that they made such a beautiful addition to your living room. It’s great to know you appreciated our affordable prices and timely delivery! Warm wishes, Katie

Posted 5 months ago

“Would not recommend buying from this company. Flowers came and look nothing like the photo. After communicating with them they still believe it was an acceptable bouquet. Very disappointed and was so embarrassed when my partner pulled them out. For the company to still say that it is acceptable is a joke.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the bouquet you received did not meet your expectations and that it caused embarrassment. We want every customer’s experience to be positive, and your comments are important for us to improve our service. We note on our website that this particular bouquet is sent in bud form. Once the care guide is followed, the flowers will bloom and more closely resemble the bouquet shown online. Warm regards, Rosie

Posted 5 months ago

“Flowers not in great condition also not delivered until 19.10 in the evening”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your feedback with us. We sincerely apologise for the late delivery and the condition of the flowers you received. As we use a third-party courier, we’re unable to provide exact delivery times. The courier organises their own delivery routes, which unfortunately means we have no direct control over this. We completely understand how frustrating this can be and appreciate you bringing it to our attention. Your experience matters to us, and we’ll be addressing this internally to help improve our service. If you haven’t already, please email images of the bouquet to enquiries@123-flowers.co.uk, including your order number and “REVIEW” in the subject line. Warm regards, Rosie

Posted 5 months ago

“I have just received your flowers , and sorry to say they are of very poor quality, they are a present so I dont want to make to much of it , However I have just come out of hospital , and I feel disappointed on behalf of the senders who are close relatives ,and I know they would chose flowers of good quality. I can safely say I would getter a better bunch from the local garage, I would not recommend these . I will say they were wrapped satisfactory .”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your thoughts with us. We sincerely apologise for the disappointment regarding the quality of the flowers you received. We understand how important it is for gifts to reflect the care and attention of the senders. Your feedback regarding quality is vital, and we will address it with our team to ensure improvements are made. We have reached out via email to look into this. Warm regards, Katie

Posted 5 months ago

“Disappointed with the amount of stems and one was broken. I emailed my complaint and was asked to take a Birds Eye view of them which I wasn’t willing to do as it meant my friend who received them had to take another photo making it awkward.”

Helpful Report

Posted 5 months ago

Hello, We’re truly sorry to hear that your experience didn’t meet your expectations, especially regarding the broken stem and the amount of flowers. We understand how frustrating that can be and appreciate you bringing it to our attention. Your feedback is invaluable as we strive to improve our service. As noted on our website, the bouquet shown is the medium size. Since you purchased the standard size, it contains fewer stems, which is reflected in the overall appearance. Best wishes, Katie

Posted 5 months ago

“Ordered for my sister in law 80th birthday. They delivered late and she was not at home even though she had a box for presents and they did not give them to the neighbour. They said they needed a signature. They were eventually delivered 2 days later with NO signature required and the flowers were not in a good state. I complained but they were not interested”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your experience. We're genuinely sorry to hear that your order was not delivered on time and that the flowers arrived in poor condition. We understand how disappointing this must be, especially for a milestone birthday celebration. With our before 1 pm delivery option, someone has to be at the address to accept delivery. I do apologise for this. If you haven't already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further. Warm regards, Katie

Posted 5 months ago

“Excellent service, beautiful choice of flowers for all occasions. I shall use your company now instead of M &S x”

Helpful Report

Posted 5 months ago

Hello Chrissy, Thank you so much for your wonderful review! We're delighted to hear you enjoyed our service and selection of flowers. Warm wishes, 123 Flowers

Posted 5 months ago

“Very easy site to use - Can't comment on the quality of the flowers as they haven't been delivered yet, but am confident they will be excellent.”

Helpful Report

Posted 5 months ago

Hello Tracey, Thank you for taking the time to share your experience! We're glad to hear that you found our site easy to use, and we’re confident our flowers will meet your expectations. Warm wishes, 123 Flowers

Posted 5 months ago

“I am absolutely appalled at my order. I paid £69.99 for a delivery for my friend’s birthday, it was supposed to be a large bouquet and what she received was lovely but definitely not large. Absolutely disgusting value for money!”

Helpful Report

Posted 5 months ago

Hello Kate, Thank you for your review. We’re truly sorry to hear that the bouquet your friend received did not meet your expectations in terms of size and value. We understand how disappointing this can be, especially for a special occasion. Your feedback is invaluable to us as we strive to improve our service. Warm regards, Tom

Posted 5 months ago

123 Flowers is rated 4.6 based on 13,346 reviews