123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,351 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutly discusted with my order picture nothing like what was advertised pit pic on of advertisment and what i recieved shall not be ording again”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re very sorry for any disappointment caused on this occasion, and that the bouquet did not appear as expected compared to the image online. As mentioned in the product description, this bouquet is delivered in bud to ensure freshness and longevity. We also include images showing the bouquet both in bud and in bloom, so customers can see how it will look upon arrival and after a few days of following the care guide. Warm regards, Katie

Posted 3 months ago

“What I ordered vs what was delivered. I replied to the how did we do email & was told “the bouquet appears to be of good quality and matches the size ordered” I shall leave you to decide by the image.”

Helpful Report

Posted 3 months ago

Hello Kiera, Thank you for taking the time to share your thoughts with us. We're truly sorry to hear that the bouquet did not meet your expectations and that there seems to be a discrepancy between what was ordered and what was received. We strive to ensure our customers are delighted with their orders, and we appreciate your feedback as it helps us improve our service. Warm regards, Rosie

Posted 3 months ago

“Easy to use. Convient. Happy to use again.”

Helpful Report

Posted 3 months ago

Hello Tyra, Thank you for your fantastic review! We’re so pleased to hear that you found our service easy and convenient. We look forward to serving you again! Warm wishes, 123 Flowers

Posted 3 months ago

“What a great buying experience. Thank you”

Helpful Report

Posted 3 months ago

Hello Purnima, Thank you for your wonderful review! We’re thrilled to hear that you had a great buying experience with us. Warm wishes, 123 Flowers

Posted 3 months ago

“I have used 123 before and my friend was delighted with her gift.”

Helpful Report

Posted 3 months ago

Hello Gill, Thank you for your amazing review! We're so glad to hear that you've had a great experience with us and that your friend was delighted with her gift. Warm wishes, 123 Flowers

Posted 3 months ago

“Thank you for the beautiful flowers I ordered from you”

Helpful Report

Posted 3 months ago

Hello Gillian, Thank you so much for your lovely review! We're delighted to hear that you were pleased with the beautiful flowers you ordered from us. Warm wishes, 123 Flowers

Posted 3 months ago

“I ordered a bouquet in Friday to be delivered Saturday. The money was taken from my account, but for some reason the order was not visible. I emailed to check. Saturday I got a reply asking for details which I sent. I then got another reply asking for a copy of my bank receipt, which in sent on m Monday. I then got a reply to say it was declined and would be returned to my bank in 3-5 working days! So the money has been taken, no flowers were sent, and I am waiting for the money to be returned! No offer to sort it, just well….. tough I guess, not their problem!”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry to hear about your recent experience — this is absolutely not the level of service we aim to provide. It sounds like there was an issue processing your payment, which unfortunately prevented your order from being confirmed in our system. We completely understand how disappointing and frustrating this must have been, especially for a time-sensitive delivery. While our team did confirm the declined transaction would be returned, we agree that the situation could have been handled more smoothly and communicated more clearly. We’re reviewing what happened to ensure this doesn’t occur again. Warm regards, Tom

Posted 3 months ago

“Really not impressed and flowers were dispatched on Thursday for a monday delivery. They didn't arrive fresh either. They look nothing like the photo which i couldn't post as for some reason it kept telling me it couldn't support a photo”

Helpful Report

Posted 3 months ago

Hello Scott, Thank you for sharing your feedback with us. We're sorry to hear that the flowers did not meet your expectations and that their arrival was not as fresh as we aim for. We take pride in our arrangements, and it’s disappointing to know we fell short this time. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm regards, Rosie

Posted 3 months ago

“Very easy to use and a nice gift for loved ones”

Helpful Report

Posted 3 months ago

Hello, Thank you for your fantastic review! We're thrilled to hear that you found our service easy to use and that it made a lovely gift for your loved ones. Warm wishes, 123 Flowers

Posted 3 months ago

“The flowers I have received from this company are so beautiful. I really hope my mums will be just as beautiful and last as long.”

Helpful Report

Posted 3 months ago

Hello Linda, Thank you for your wonderful review! We’re so glad to hear that you found our flowers beautiful. We hope your mum's flowers exceed your expectations and bring joy for a long time. Warm wishes, 123 Flowers

Posted 3 months ago

“Order no. 123_410569 - never received, order placed via Niece in Australia to her Aunt in the UK, flowers never received, Niece emailed 123 but never got a reply, very unhappy Niece and Aunt 😢”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review, and we’re truly sorry to hear that your order did not arrive as expected. It’s upsetting to learn that both your niece and aunt have had such a disappointing experience, and we understand your frustration. I can see that you have since spoken with our customer service team. They reached out following your request to upgrade the delivery option, but we didn’t receive a reply. They also tried calling this morning, but there was no answer. Could you please kindly check your inbox to arrange a suitable time for us to call you? Warm regards, Rosie

Posted 3 months ago

“Easy website yo use.Flowers delivered on time and recipient was delighted with them Said they were carefully packed and fresh”

Helpful Report

Posted 3 months ago

Hello Carol, Thank you for your wonderful review! We're delighted to know that you found our website easy to use and that your recipient was thrilled with their flowers. It's great to hear that they were carefully packed and fresh! Warm wishes, 123 Flowers

Posted 3 months ago

“Sent flowers to a friend, next day delivery, they came really quickly and looked just as beautiful as advertised. 100% recommend to anyone!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your amazing review! We're so pleased to hear that your friend loved the flowers and that they arrived quickly and beautifully. Warm wishes, 123 Flowers

Posted 3 months ago

“Such an easy site to use and the flowers have always been lovely and lasted well. Many thanks”

Helpful Report

Posted 3 months ago

Hello Hilary, Thank you for your lovely review! We're so pleased to hear that you found our site easy to navigate and that our flowers have met your expectations in quality and longevity. Warm wishes, 123 Flowers

Posted 3 months ago

“Order number123410921 I had a problem with broken stems on the bouquet of flowers I ordered for my partner and they are sending me a replacement bouquet very good company to deal with and getting problems sorted highly recomend for lovely flowers leslie holder”

Helpful Report

Posted 3 months ago

Hello Leslie, Thank you for your generous review! We’re delighted to hear that we could resolve the issue and provide a replacement for your bouquet. Your recommendation means so much to us! Warm wishes, 123 Flowers

Posted 3 months ago

“Ordered flowers for my sister after her major surgery, easy enough to order but when received was totally different to the picture advertised, so disappointed”

Helpful Report

Posted 3 months ago

Hello Diane, Thank you for your review. We’re very sorry for any disappointment caused on this occasion, and that the bouquet did not appear as expected compared to the image online. As mentioned in the product description, this bouquet is delivered in bud to ensure freshness and longevity. We also include images showing the bouquet both in bud and in bloom, so customers can see how it will look upon arrival and after a few days of following the care guide. Best wishes, Katie

Posted 3 months ago

“If i could give 0 stars I would, worst company I've ever had to deal with, the flowers received was nothing like described or photographed, i contacted customer service to be fobbed off with an excused, they have refused to give me my money even went as far to say if I dispute it they will challenge it so that I wont get my money back, horrendous experience, wont be buying again and I would advise everyone else dont either, go elsewhere, can bet a better bunch of flowers from poundland.”

Helpful Report

Posted 3 months ago

Hello Cherie, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the disappointment caused — this is certainly never the standard we aim to deliver. We completely understand how disappointing it must have been to feel that your order did not meet expectations. As noted in the product description and confirmed by our customer care team, this bouquet is intentionally delivered in bud form to ensure maximum freshness and longevity. Please allow up to three days for the blooms to open fully so the arrangement more closely resembles the image shown online. If you continue to have any concerns after this time, please share some additional photos with us — we’ll be more than happy to review and assist you further. Best wishes, Katie

Posted 3 months ago

“So I start a revolution from my bed 'Cause you said the brains I had went to my head Step outside, summertime's in bloom ...well its not actually, however 123 flowers can make an Oasis of any room.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your poetic and delightful review! Warm wishes, 123 Flowers

Posted 3 months ago

“Absolutely beautiful flowers, amazing company”

123 Flowers 5 star review on 6th October 2025

Helpful Report

Posted 3 months ago

Hello Kay, Thank you for your fantastic review! We're overjoyed to hear that you found the flowers absolutely beautiful and enjoyed our service. Your kind words mean the world to us. Warm wishes, 123 Flowers

Posted 3 months ago

“Hi, sorry to give you a bad review but the company image was nothing like the result. Such a shame. Don't think I will use you again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback, and we're truly sorry to hear that your experience didn’t meet your expectations. It’s disappointing to learn that the product didn’t match the image you had in mind. We appreciate you bringing this to our attention, as it helps us improve our service and quality. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm wishes, Tom

Posted 3 months ago

123 Flowers is rated 4.6 based on 13,351 reviews