123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,504 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I brought these flowers for my mum for mothers day, I am mortifed. They arrived Dead, no card either. To which I had a poem in. Also there was about 6/7 stems very unlike the picture. I am demanding a refund. Waiting for them to reply!!! **warning”

Helpful Report

Posted 3 months ago

Hello there, We’re very sorry to hear your flowers arrived dead, with no card, and that the stems differed so much from the picture. This isn’t the standard we aim for, and we completely understand why you’re upset. I can see this issue has now been resolved. Kind regards, Team 123 Flowers

Posted 3 months ago

“Rather disappointed the flowed my mum received look nothing like they do in the photo and they wasn’t cheap. Really upsetting as I got these to apologise as my health wouldn’t allow me to visit.”

Helpful Report

Posted 3 months ago

Hello Hayley, We’re very sorry to hear that the bouquet your mum received didn’t resemble the photo and that you felt disappointed by the price. This isn’t the standard we aim for, and we completely understand how upsetting this must be, especially given the reason for sending them. Kind regards, Team 123 Flowers

Posted 3 months ago

“Extremely disappointed. I ordered the bouquet Desire. The flowers that were delivered are looking most pitiful. A total let down. For the price I paid compared to the flowers that were delivered is a shambles”

Helpful Report

Posted 3 months ago

Hello Meena, We’re very sorry to hear your bouquet didn’t meet expectations and that you’re disappointed with the Desire arrangement. This isn’t the standard we aim for, and we understand how frustrating this must be. I can see a member of our reviews team has reached out regarding this issue. Kind regards, Team 123 Flowers

Posted 3 months ago

“Received flowers,disappointed in that they looked nothing like the picture on your website ie,amount of blooms and looking a bit tatty”

Helpful Report

Posted 3 months ago

Hello Antony, Thank you for letting us know. We’re very sorry that the bouquet did not resemble the online image. This isn’t the standard we aim for, and we understand your disappointment. I can see this issue has now been resolved. Kind regards, Team 123 Flowers

Posted 3 months ago

“Absolute bad company. Paid extra to get delivered on a certain date and they told me it will def be on day we need but no still not arrived sad . Did not arrive …”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom

Posted 3 months ago

“Terribly disappointing to be frank. I'm in shock, considering I paid extra for a large bunch, which seemed like a standard size. I don't think people should waste any pennies on this misleading company. I feel tricked. Also, being neurodivergent, the maintenance message talks about keeping the vase clean, so, I perceived that it was supplied with a vase. Confusing. Anyway, the size was not that large, and I could have bunched up several Waitrose flowers for a grander result in all honesty.”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry to hear about this experience and that the size and presentation didn’t meet your expectations. This isn’t what we want for our customers, and we understand how frustrating this must have felt, especially when it wasn’t clear about the vase inclusion. A member of our customer support team will be in touch to look into this and help resolve it. Kind regards, Team 123 Flowers

Posted 3 months ago

“Have bought better flowers from local supermarkets. Flowers were dry, not enough filler or greenery. Not worth what I paid.”

Helpful Report

Posted 3 months ago

Hello Carol, Thank you for your review. We’re very sorry your flowers were dry and lacked filler. This isn’t what we want for our customers. I can see our customer support team is awaiting a response from you. Kind regards, Team 123 Flowers

Posted 3 months ago

“I wouldn't buy anything else from this company my wife was so disappointed the order was late and the flowers were half dead leaves had black mold on them it was supposed to be roses and lily's no lily's in it was not worth £29 supposed to be big bouquet but only 8 flowers in no foliage asked to upload pictures but it won't let me what a surprise 😢”

Helpful Report

Posted 3 months ago

Hello Brian, We’re very sorry to hear about the late delivery and the condition of the flowers. This isn’t what we want for our customers, and we apologise for the disappointment and mismatch with what was expected. Kind regards, Team 123 Flowers

Posted 3 months ago

“Broken lily, snapped stems of the little white flowers. Didn't arrive in any water. Felt sad for the person gifting them to me.”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry to hear your lily arrived broken and without water. This isn’t what we want for our customers. Kind regards, Team 123 Flowers

Posted 3 months ago

“Very very disappointed ☹️ Tulips wilting all 5 of them and 4 roses bit scraggy. Website will not let me upload photos🙄 Nothing at all like one displayed on website😡”

Helpful Report

Posted 3 months ago

Hello Thelma, Thank you for your review. I’m very sorry to hear that the flowers did not meet your expectations based on the images online, and I sincerely apologise for any disappointment this may have caused. A member of our reviews team has reached out, and we hope this can be resolved. Kind regards, Team 123 Flowers

Posted 3 months ago

“Bit disappointed by the bouquet sent to my sister in law, as looked nothing like the pic on site I chose the Pink Meadow, in the medium, and even my sister in law was happy with them I feel let down..🙁”

Helpful Report

Posted 3 months ago

Hello, We’re sorry to hear the Pink Meadow bouquet didn’t meet your expectations and didn’t resemble the photo. We understand how disappointing this can be. After further investigation, I can see you selected our florist choice bouquet. We apologise for any confusion. Kind regards, Team 123 Flowers

Posted 3 months ago

“I ordered the Pink Meadow bouquet and the flowers which were delivered were nothing in comparison to the photo you advertise on your website. There has been no resolution after contacting customer service…very dissatisfied”

Helpful Report

Posted 3 months ago

Hello Louise, We’re very sorry if the flowers you received didn’t exactly match the image shown on our website. While we always strive to recreate our arrangements as closely as possible, certain blooms may occasionally be unavailable. In such cases, our florists carefully select suitable alternatives of equal or greater value, as stated on each product page and in our terms and conditions. Kind regards, Team 123 Flowers

Posted 3 months ago

“Flowers were beautiful and lasted nearly two weeks.. However I did not like that most bouquets do not tell you how many stems or give you the option to increase the size.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback. We’re glad the flowers were beautiful and long-lasting, but we’re sorry about the sizing information. We’ll pass your note about stem counts and bouquet sizing to our product team to consider for future orders. If you’d like, we can also review this with your next order to ensure you get the size you prefer. Kind regards, Team 123 Flowers

Posted 3 months ago

“I ordered the regular bouquet, aware it would be a little smaller than the photo of th medium sized bouquet pictured but the bouquet received was very much so smaller and due to a problem with Royal Mail not delivering until 3 days late these flowers were well past their best and went into the bin, very disappointing.”

Helpful Report

Posted 3 months ago

Hello, We’re really sorry to hear that the regular bouquet you received was much smaller than expected and that the 3-day delay from Royal Mail affected the flowers’ condition. We understand how disappointing this is. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team 123 Flowers

Posted 3 months ago

“So disappointed. On the picture is pink ready like bouquet and see what is came… terrible”

Helpful Report

Posted 3 months ago

Hello there, We’re really sorry to hear that the bouquet you received wasn’t as pictured and that you’re disappointed. Our plants are sent out in bulbs. Please allow time for the plant to grow. Kind regards, Team 123 Flowers

Posted 3 months ago

“Unfortunately, the bouquet delivered was much smaller than expected. I strongly recommend paying close attention and asking for exact size details before placing an order.”

Helpful Report

Posted 3 months ago

Hello there, We’re really sorry to hear the bouquet was smaller than you expected. We understand how disappointing that can be. Our website shows a medium bouquet, and we can see you selected a standard. We appreciate your feedback and will use it to improve our services. Kind regards, Team 123 Flowers

Posted 3 months ago

“What a gorgeous bouquet I received today from my daughter. Thank you 123flowers really lovely, and very well packaged.”

Helpful Report

Posted 3 months ago

Hello Mrs, Thank you for sharing your lovely feedback. We’re so glad the bouquet was gorgeous and well packaged, and that your daughter’s gift was well received. If there’s ever anything else we can do, please let us know. Kind regards, Team 123 Flowers

Posted 3 months ago

“Was contacted by customer services to resolve issues was sent a much better bunch that my mum loved in the end ,all in all better second time around but totally avoidable if better quality assessments are in place and pot luck with customer services first guy was unhelpful but second Chloe went extra mile and could see my issues . Thankyou 123 flowers”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback. We’re glad the second bouquet was loved and appreciate your patience, as well as your comments about quality assessments and the service you received. We’ll be sure to pass on your thanks to Chloe for going the extra mile. We’re sorry the first contact was unhelpful, and we’ll work to improve. If there’s anything else we can do, please let us know. Kind regards, Team 123 Flowers

Posted 3 months ago

“Absolute bad company. Paid extra to get delivered on a certain date. Did not arrive. Contacted thrm a they blamed Royal Mail. Tried to cancel, refund no joy kept sending same email not their fault, basically saying tuff get on with it.”

Helpful Report

Posted 3 months ago

Hello Ian, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Team 123 Flowers

Posted 3 months ago

“I ordered some flowers yesterday and the roses and carnations was very wilted as a florist myself I was disappointed to see they was not fresh flowers I have used this company in the past with no issues at all”

Helpful Report

Posted 3 months ago

Hello Sarah, We're sorry to hear your flowers arrived wilted and not fresh. This isn’t the experience we want for our customers. Please reply with your order number and, if possible, a photo of the flowers. We’ll arrange a replacement or a refund as soon as we can. Thank you for letting us know, and for your past support. Kind regards, Team 123 Flowers

Posted 3 months ago

123 Flowers is rated 4.6 based on 13,504 reviews