123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,336 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“For the florist pick bouquet they were distinctly underwhelming lacking in quantity and quality, a disappointing purchase.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your thoughts with us. I’m truly sorry to hear that the florist pick bouquet fell short of your expectations in both quantity and quality. We strive to provide beautiful arrangements, and it’s disappointing to know we missed the mark this time. Your feedback is essential, and we'll be looking into this matter further to ensure a better experience for our customers in the future. Warm regards, Katie

Posted 3 months ago

“I have always had excellent service with you and the flowers have been of excellent quality. Thank You”

Helpful Report

Posted 3 months ago

Hello Mrs Pearson, Thank you for your lovely review! We're thrilled to hear that you have consistently received excellent service and enjoyed the quality of our flowers. Warm regards, 123 Flowers

Posted 3 months ago

“Great flowers, perfection in fact, so well recieved, will buy from you again, kind regards Barbara Rose”

Helpful Report

Posted 3 months ago

Hello Barbara, Thank you for your amazing review! We’re thrilled to hear that the flowers were well-received and that you found them perfect. Kind regards, 123 Flowers

Posted 3 months ago

“Ordered yesterday evening and the flowers arrived lunchtime today! They were a treat for myself and I am delighted with their quality and freshness. At this point, obviously, I cannot comment on their longevity but the freesias arrived in bud and are just beginning to open.”

Helpful Report

Posted 3 months ago

Hello Rosemary, Thank you for your wonderful review! We're delighted to hear that you’re enjoying your flowers and that they arrived promptly. We hope they bring you lots of joy as they begin to bloom! Warm wishes, 123 Flowers

Posted 3 months ago

“Ordered some flowers for my daughter birthday they arrived on time, she absolutely love them, will be ordering again from yourselves, first class service, well done”

Helpful Report

Posted 3 months ago

Hello, Thank you for your fantastic review! We're so happy to hear that your daughter loved her flowers and that our service met your expectations. Warm wishes, 123 Flowers

Posted 3 months ago

“Excellent”

Helpful Report

Posted 3 months ago

Hello David, Thank you so much for your excellent review! We're thrilled to hear that you had a great experience with us. Warm wishes, 123 Flowers

Posted 3 months ago

“Similar to others, Royal Mail made two notifications and flowers arrived at 5pm. Also delivered upside down. For the large bouquet they were distinctly underwhelming lacking in quantity and quality, a disappointing purchase.”

Helpful Report

Posted 3 months ago

Hello Steve, Thank you for taking the time to share your feedback, and I’m very sorry to hear that your experience was disappointing. Flowers should always arrive fresh, well-presented, and reflective of the size ordered, so I completely understand your frustration. If you haven't already, please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 months ago

“Flowers turned up on time, the box was battered,delivered upside down and soaking wet. Most of the flowers were ok ,I complained about the condition and was told they were sorry and offered a £5 refund. My recommendation would be not to use this company as instead of a nice birthday surprise, it was more of a shock.”

Helpful Report

Posted 3 months ago

Hello Simon, Thank you for your feedback, and we're truly sorry to hear about the condition in which your flowers arrived. They should have been a beautiful birthday surprise, not a disappointment, and I completely understand how upsetting this must have been. We will be following up with our courier regarding the handling of your order, as flowers should never arrive in that state. I’m also sorry that our initial resolution didn’t feel sufficient. Your comments are invaluable in helping us improve both our service and customer experience, and we really appreciate you bringing this to our attention. Warm regards, Tom

Posted 3 months ago

“Great service”

Helpful Report

Posted 3 months ago

Hello there, Thank you for your amazing feedback! We're so glad to hear you enjoyed our service. Warm wishes, 123 Flowers

Posted 3 months ago

“the flowers that turned up were absolutely NOTHING like the image i ordered from. I tried to resolve it with 123 flowers and was literally treated like i was stupid. In the end i was told to dispute it with my bank as 123flowers werent going to do anything. I sent the 2 photos of their website and what was delivered and they insist they are the same?? I mean, I am no florist but i have clear vision”

Helpful Report

Posted 3 months ago

Hello Craig, Thank you for taking the time to leave a review. We are very sorry to read about your experience and the disappointment caused by your recent order. It’s upsetting to hear that you felt the flowers you received did not match the image you ordered, and we sincerely regret that our team’s response left you feeling unheard. We always aim for our bouquets to reflect the product images as closely as possible, but as flowers are a natural product, there can sometimes be slight variations. As stated on the website, this bouquet is sent in bud form to ensure maximum freshness. Warm regards, Rosie

Posted 3 months ago

“Placed an order Medium size Peruvian Lily & Rose for my mothers 90th - 1st notification was to be delivered in the morning- 2nd notification to be delivered PM. This is from Royal Mail. I arrived home a few days later and i was not impressed by the flowers- see photo - My mother is fabulous with flowers and she had a lot delivered which looked great, except the ones I ordered. The couple of roses, the petals were damaged -looked limp as if in there last days of bloom. Disappointed.”

Helpful Report

Posted 3 months ago

Hello Ann, Thank you for your feedback, and we’re very sorry to hear about your experience with your mother’s 90th birthday flowers. A milestone occasion like this deserves something truly special, and we regret that the bouquet you received did not meet your expectations. We understand how disappointing it must have been to see the roses arrive in poor condition, especially alongside other beautiful flowers your mother received. Your comments have been shared with our quality team so we can review this and work to prevent it from happening again. We truly value your feedback, as it helps us improve both our service and products. If you haven't already, please could you send us some images of the flowers, including a birds-eye view, to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Tom

Posted 3 months ago

“Placed order just before 10pm received by noon next day. My daughter was extremely pleased with the quality and condition of the flowers. Will definitely use this company again.”

Helpful Report

Posted 3 months ago

Hello Lily, Thank you so much for your wonderful review! We’re delighted to hear that your daughter loved the flowers and that they arrived on time. Your support means a lot to us, and we look forward to serving you again! Warm wishes, 123 Flowers

Posted 3 months ago

“Nothing absolutely like the shows in the picture I am so disappointed I will as expected something nearly like in the photo maybe and the delivery should be in the same days I don't know you can see the picture and tell me if I am wrong you will understand witch I ordered and witch came”

Helpful Report

Posted 3 months ago

Hello Mirela, Thank you for sharing your experience with us. I’m truly sorry to hear that the bouquet you received did not match your expectations, and I understand how disappointing that must be. We aim to provide our customers with arrangements that reflect what they see on our website, and it seems we have fallen short in this instance. If you haven't already, please consider sending us details or images of your order to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. We’d love to assist you further. Warm regards, Katie

Posted 3 months ago

“It was a great and quick delivery, nicely packaged bouquet and my friend was delighted along with the message card. Thank you!”

Helpful Report

Posted 3 months ago

Hello Andreea, Thank you for your fantastic review! We’re thrilled to hear that the bouquet was nicely packaged and that your friend was delighted. Warm wishes, 123 Flowers

Posted 3 months ago

“The flowers that were delivered were nothing like the ones I ordered & were minus the vase. I specifically wanted them in a vase as my daughter is on crutches. They were also delivered a day late - I am very disappointed with the service I did not receive!”

Helpful Report

Posted 3 months ago

Hello Carole, Thank you for sharing your thoughts. I’m genuinely sorry to hear that your experience did not meet your expectations. We understand how important it is for orders to be delivered on time and in the correct condition. We have checked your order, and as you didn't order a vase, there wouldn't have been one sent. Please know that we take your feedback seriously and are committed to making improvements. If you haven't already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 3 months ago

“My friend was absolutely delighted with her flowers - so besutiful”

Helpful Report

Posted 4 months ago

Hello Lesley, Thank you so much for your lovely review! We're thrilled to hear that your friend was delighted with her flowers and that they were beautiful. Warm wishes, 123 Flowers

Posted 4 months ago

“I ordered flowers for a special occasion, but was really disappointed. The bouquet arrived late, which completely defeated the purpose of the surprise, and the arrangement itself looked nothing like the vibrant display pictured on the website. The flowers were droopy and unimpressive, with some petals already wilting. For the price I paid, I expected much fresher blooms and better service. Unfortunately, I won’t be ordering from this florist again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that your order did not arrive on time and that the bouquet did not meet your expectations. We strive to provide our customers with fresh, vibrant flowers, and I apologise that we fell short in your case. I can see that you did reach out to our team regarding this delay, and this was resolved. However, if you have any images of the flowers, please could you send them to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 4 months ago

“I purchased a florists luxury special and was very disappointed with what was delivered. There was not 24 stems and only contained 2 colours this is not 'luxury'. I complained to no avail. I will not be buying from this company again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I’m really sorry to hear that your experience with your order did not meet your expectations. We aim to provide a luxurious experience with our floral arrangements, and it’s disheartening to learn that we fell short in this instance. Please know that your concerns are taken seriously, and we value your feedback as it helps us improve our services. A member of our review team has reached out via email. Kind regards, Rosie

Posted 4 months ago

“I placed an order for Lilac Meadow for a next day delivery to Manchester for my friend’s birthday. It was easy to place the order, tracking updates were available, the delivery arrived in the morning. The bouquet was lovely. Exactly as pictured on the site. Will be using them again!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your amazing review! We're so glad to hear that the ordering process was easy and that your friend's birthday bouquet arrived just as expected. Warm wishes, 123 Flowers

Posted 4 months ago

“Wish I had read the reviews. I am ashamed of the flowers I sent to my daughter. Looks like I stole them from a grave yard. Cheap and nasty. Very disappointed”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your thoughts with us. We are really sorry to hear that the flowers you received did not meet your expectations and that you felt disappointed. We understand how important it is to send something beautiful to loved ones, and we regret that this has not been your experience. Our customer service team have replied to your email to assist further. Warm regards, Rosie

Posted 4 months ago

123 Flowers is rated 4.6 based on 13,336 reviews