123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,504 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hi the lady on the phone was most helpful after I made a mistake on my order. I would certainly use 123 for my next order of flowers”

Helpful Report

Posted 3 months ago

Hello David, Thank you for the wonderful 5-star review. We’re glad the lady on the phone could help with your order mistake and that you’d certainly use 123 Flowers again. Kind regards, Team 123 Flowers

Posted 3 months ago

“The delivery was not made although the correct Postcode and street / house number was correct . I have been refused a refund siting that they had fulfilled there legal requirements. But did offer me 10.00 as a good will gesture , for the failure. Bwst described as a complete rip off / con. DISGUSTED”

Helpful Report

Posted 3 months ago

Hello Ray, We’re truly sorry to hear your delivery didn’t arrive and that the refund issue remained unresolved. This isn’t the experience we aim to provide. Kind regards, Team 123 Flowers

Posted 3 months ago

“I paid extra for delivery and the flowers were delivered on time which was great. However, the flowers that were delivered did not resemble those that were advertised. The photo on the order page stated that the medium bouquet was pictured, so I paid the extra for medium. The ones that arrived were a little bedraggled and looked like a small bunch that I could have got from the supermarket for around £7. Very disappointing and embarrassing as these were for my mom's 70th birthday. Never again!”

Helpful Report

Posted 3 months ago

Hello Gail, We’re truly sorry to hear the bouquet didn’t match the advertisement and that you’re disappointed. As mentioned online, some stems in this bouquet are delivered in bud to ensure maximum freshness and longevity. We recommend following the care guide and allowing a little time for the bouquet to fully bloom. If you’re still unsatisfied with the bouquet after a couple of days, please send us a few additional photos, and we’ll be happy to look into this further for you. Kind regards, Team 123 Flowers

Posted 3 months ago

“Flowers & chocolates delivered on time. Great service.”

Helpful Report

Posted 4 months ago

Hello John, Thank you for the wonderful 5-star review. We’re glad Flowers & chocolates were delivered on time and that you found our service great. We look forward to helping you again soon. Kind regards, Team 123 Flowers

Posted 3 months ago

“123 Flowers is an excellent site that delivers on Sunday and is very quick and easy to use unlike some flower sites The flowers are beautiful and well worth the costs which are very reasonable. It will definitely be my first choice from now on”

Helpful Report

Posted 4 months ago

Hello, Thank you for the wonderful 5-star review. We're thrilled to hear that 123 Flowers delivers on Sundays, is quick and easy to use, and that you find our prices reasonable. We’re delighted you’ve chosen us as your first choice, and we look forward to helping you again soon. Kind regards, Team 123 Flowers

Posted 3 months ago

“Ordered flowers for three separate addresses for today Saturday February 28th, had people waiting in at all three addresses and spent over £100 !!! One delivery was received. The other two deliveries? One is going to be hours late if it gets here and the third no update whatsoever. Really trusted this company and just feel let down! I've sent a message with no reply!!! Never again!”

Helpful Report

Posted 4 months ago

“Very disappointed, I bought the tulip and peruvian lily boquet for £19.99 and received a very small bedraggled bunchofflowers, definately not vaue for money”

Helpful Report

Posted 4 months ago

“If there’s a 0 star I’ll definitely give it a 0. Absolutely ridiculous shop. Never buying from this store again. My ordered was placed 7 days ahead, and they told me something was wrong about my address on the last day. I replied within 24 hours and they said they have to delay my order WITHOUT ANY COMPENSATION. I demand an appropriate compensation. The customer service is not helping at all. Absolutely ridiculous. My order number is 223255”

Helpful Report

Posted 4 months ago

Hello Cloris, We’re truly sorry to hear about the issues with your order and the lack of timely support. This isn’t the experience we aim to provide. Kind regards, Team 123 Flowers

Posted 3 months ago

“Very disappointing. Although delivered on time which I'd paid extra for, the flowers that were sent looked nothing like the picture shown, I had gone for a bigger bouquet to be sent but I could of got the same size for £6 in the supermarket. I won't be buying anymore from you.”

Helpful Report

Posted 4 months ago

Hello Hand, We’re truly sorry to hear the bouquet didn’t meet your expectations and that the arrangement didn’t resemble the picture. This isn’t the experience we aim to provide. A member of our reviews team has now reached out to you. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 4 months ago

“Flowers not delivered as a typo in one digit on postcode ( full address correct ) - 123 responded that they had fulfilled their responsibility - offered no support to change postcode or facilitate redelivery with parcelforce”

Helpful Report

Posted 4 months ago

Hello, We’re truly sorry for the delivery issue caused by the postcode error and the lack of support to resolve it. This isn’t the experience we aim to provide. Kind regards, Team 123 Flowers

Posted 4 months ago

“Paid extra for large bunch absolutely nothing like was pictured ,feel ripped off and let down lucky my mum just appreciated some flowers and saw the funny side when I showed her what I ordered you are better off using uber eats and getting supermarket flowers delivered . Con artists not flower artists unfortunately 😔”

Helpful Report

Posted 4 months ago

Hello Grahame, We’re sorry to hear that the number of blooms in your bouquet did not meet your expectations. This is incredibly disappointing to hear, and we do apologise for any upset caused. A member of our reviews team has reached out to you, and we hope to resolve this. Kind regards, The 123 Flowers Team

Posted 4 months ago

“I came across this site as a Google search. It's simplicity is fabulous finding what i required straight away without having to navigate many different pages. Checkout was simple and quick with free postage was a bonus. Will certainly be using them again ...”

Helpful Report

Posted 4 months ago

Hello Mrs, Thank you for the wonderful 5-star review. We're delighted you found the site simple to use, the checkout quick, and that free postage was a bonus. We look forward to assisting you again with future orders. Kind regards, Team 123 Flowers

Posted 4 months ago

“Poor quality. Very disappointing and very expensive. Customer service pathetic.”

Helpful Report

Posted 4 months ago

Hello Melwyn, Thank you for your review. We’re truly sorry to hear about the poor quality, high price, and the issues with our customer service. This isn’t the experience we aim to provide. Kind regards, Team 123 Flowers

Posted 4 months ago

“Ordered flowers for Mother’s Day, flowers arrived looked nothing like the pictures on the website, absolutely disgusted, had a few emails back and forth with Kyle who has basically just fobbed me off saying they have shown the chief florist who has approved it. Stay well clear not great customer service at all, never use these again”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We’re truly sorry the flowers didn’t resemble the pictures and for the dissatisfaction with the response you received. Kind regards, Team 123 Flowers

Posted 4 months ago

“I got the florists pick for valentines as it showed a beautiful bouquet in the picture however, when it came it was the most disappointing bouquet I’ve ever seen. Might as well get supermarket flowers. The bouquets are nothing like what’s pictured on the website. Absolute rip off wouldn’t recommend. To top that off their customer service is appalling and don’t see an issue with what I received.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. Kind regards, Katie

Posted 4 months ago

“I selected quite a unique bouquet, Ti Amo containing black for a reason. I understand that steamer be replaced but they replaced it with gold which goes against their terms and condition. Also ordered a large which wasn’t large at all and nothing like the photos on the website. Finally, some of the roses were in poor condition. No refund of any kind offered. 100% satisfaction guarantee… I don’t think so.”

Helpful Report

Posted 4 months ago

Hello Anthony, Thank you for your feedback. We’re very sorry to hear about the substitution, the size discrepancy, condition of the roses. After further investigation, I can see you have been advised correctly. Kind regards, Team 123 Flowers

Posted 4 months ago

“I'm very satisfied with the fast delivery. My Mum was really happy with the flowers, complete with chocolates, that I got as a Birthday gift. And the price is unbeatable compared to any other website that I found. I will use 123 flowers again in the future. Thanks a lot, 123flowers”

Helpful Report

Posted 4 months ago

Hello, Thank you for the wonderful 5-star review. We’re thrilled to hear the fast delivery and that your Mum loved the flowers and chocolates for the birthday gift, plus that you found our price unbeatable. We look forward to assisting you with future orders. Warm regards, Team 123 Flowers

Posted 4 months ago

“Delivered 3 days late, look at state of the flowers. I was told to send pictures but no where on website shows were to do this, so here they are. I would expect someone to contact me about a refund. Can’t even upload all the photos here!!!!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We’re very sorry to hear about the late delivery and the trouble with submitting photos. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 4 months ago

“A very poor product from 123flowers as I got small flowers for the Ti Amo bouquet when I ordered a large bouquet paying 50 pounds. I could have purchased the same size bouquet from my local florist at just 25 pounds. The displayed product on the website for the medium bouquet on the 123flowers website was much bigger than the one I received. I I will never use this website to purchase flowers again as the product is much smaller than the display.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. After further investigation, I can see our customer support team has advised you correctly. Kind regards, Rosie

Posted 4 months ago

“Look dead . nothing looks like what I ordered online”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry your order looked nothing like what you ordered online and seemed dead. This isn’t the experience we aim to provide. A member of our reviews team has reached out. Kind regards, Team 123 Flowers

Posted 4 months ago

123 Flowers is rated 4.6 based on 13,504 reviews