123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,504 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

Write Your review

Tell us how 123 Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was attracted to the online ad free next day delivery, unfortunately this was not what I experienced. When I contacted 123 about late delivery they replied saying it depends on area of delivery and it's in the small print. My order was to be delivered in central Scotland not in Mongolia. I won't use the company again as my 80 year old recipient was left waiting for a delivery that was never coming on the expected date H. Edinburgh”

Helpful Report

Posted 7 months ago

Hello, We deeply regret that your experience with your delivery did not match your expectations, especially given the importance of the occasion for your recipient. We strive to provide clear information regarding delivery options, and we’re sorry for any confusion that may have occurred. Warm regards, Team 123 Flowers

Posted 7 months ago

“I will never order from these again! Absolutely embarrassed with what my mum recieved from me. I could have got a nicer bouquet from a supermarket. Nothing like what I ordered at all, different flowers and different colours, but apparently of the care guide is followed they will look similar to what was ordered.....magic flowers!! The fact they turned up within the delivery slot was the only good thing about this order!”

Helpful Report

Posted 7 months ago

Hello, We are truly sorry to hear that the bouquet did not meet your expectations and that it caused embarrassment. We strive to provide quality products, and it’s disappointing to know we fell short this time. A member of our review team has now contacted you, and we hope to come to a satisfactory resolution. Warm regards, Team 123 Flowers

Posted 7 months ago

“Ordered on the 29th Oct paid next day delivery flowers were symphty flowers did not arrive until 4th Nov flowers where limp and roses had died , contacted customer service via email to complain reply was, in our t&cs as they where being sent to Northern Ireland it could take an extra day ! Well excuse me for pointing out the obvious but from the 30th Oct to the 4th Nov is actually 6 days , very poor service”

Helpful Report

Posted 7 months ago

Hello Julie, We sincerely apologize for the inconvenience you encountered with your order. It’s disappointing to hear that the flowers did not arrive as expected and that the condition was not satisfactory. I can see you are in contact with our customer support, and we hope this can be resolved to your satisfaction. Warm regards, Team 123 Flowers

Posted 7 months ago

“What I ordered (paid extra for large ) Vs What I received. Why would a large batch of flowers be delivered in such a small box, they are all crumpled up, this is really embarrassing, Where is the class ? Won’t be ordering again”

Helpful Report

Posted 7 months ago

Hello, We're truly sorry to hear that your experience with our delivery did not meet your expectations. It’s disheartening to know that the presentation of the flowers did not reflect the quality you were anticipating. A member of our customer support has now contacted you, and we hope to resolve this soon. Best wishes, Tom

Posted 7 months ago

“Amazing easy to understand and brilliant laid website experience can’t wait to hear my friends reaction to see her flowers!! Email confirmation and process so simple and informative!! Thank you very much!!”

Helpful Report

Posted 7 months ago

Hello Rebecca! Thank you for your fantastic review! We're thrilled to hear that you found our website easy to use and that you're excited to see your friend's reaction to her flowers. Your kind words about our confirmation process truly brighten our day! Warm wishes, Team 123 Flowers

Posted 7 months ago

“Hoping these flowers are as nice as the ones I sent my friend in September”

Helpful Report

Posted 8 months ago

Hello Veronica! Thank you for your great review! We hope the flowers meet your expectations just like the ones you sent before. Warm wishes, 123 Flowers

Posted 7 months ago

“When I received the flowers they looked nothing like what was advertised as the picture. Yes description said 7 stems but they should have made it clear that you get no other type of flower and that the bunch I will receive is not reflective of what is on the picture. They didn't accept my complaint as they kept saying this is the correct size, I'm disputing that it is misrepresentation! as I had bought the bunch to gift to someone on their wedding and it was such a small bunch. Feel very disappointed, probably would have got a better bunch from the petrol station.”

Helpful Report

Posted 8 months ago

Hello, I’m very sorry to hear that the flowers did not meet your expectations, especially as they were intended as a wedding gift. We completely understand how disappointing this must have been. Our product descriptions do include the number of stems and an example image to represent the style of the bouquet, but I appreciate that this wasn’t as clear as it could have been in your case. Your feedback has been noted and will be shared with our team to help improve transparency for future customers. Warm regards, Katie

Posted 7 months ago

“Really disappointed with the flowers i ordered as a thankyou. Ordered the LARGE Lilac meadow Spring bouquet which look lovely online however what was received is very straggly, definitely NOT a large bouquet. I've had flowers before that need a couple of days to bloom etc however there is nothing in this still to bloom and one of the three roses in the bunch is drooped already. I'm actually feeling embarrassed at having sent these to my friend and have actually apologised. I've seen nicer in the petrol station. Photos shows what was ordered vs what was received”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback. We're truly sorry to hear that your experience did not meet your expectations. It's important to us that our customers are satisfied, and we understand how disappointing it can be when the flowers received don’t match what was ordered. We do strive to ensure that every bouquet is beautiful and healthy, and we regret that this was not the case for your order. Please could you send us some images, including a birds-eye view, to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist you further with this. Best wishes, Rosie

Posted 8 months ago

“Well, after an unfortunate error this company has kindly dealt with the issue within hours. The correspondence between us was always clear and efficient. So for that I am truly grateful as is the recipient of the bouquet. Thank you all.”

Helpful Report

Posted 8 months ago

Hello Peggy! Thank you for your thoughtful review! We're so pleased to hear that our team was able to resolve the issue quickly and that your experience with us was clear and efficient. Your gratitude means a lot to us! Warm wishes, 123 Flowers

Posted 8 months ago

“False Advertising - Flowers Looked NOTHING Like the Photo This was incredibly disappointing. The arrangement I received looked drastically different from the beautiful, vibrant photo on the website. I ordered the "Rene Florist Choice" bouquet, and what arrived was a sparse, and frankly sad-looking mix of filler flowers. The colors were completely off, and the quality was poor. It felt like a cheap substitute, not the premium product advertised. Considering this bouquet cost me £55 I expected far more than 5 sorry looking roses and some chrysanthemums. I appreciate that the Florist choice is seasonal and variable but what was delivered was extremely disappointing. Do not trust their pictures! I paid for one thing and received another. There was no consideration for my complaint either, VERY poor customer service. Will not be ordering from them again.”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to leave a review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. A member of our review team has reached out via email. Best wishes, Rosie

Posted 8 months ago

“Nice selection of flowers and very easy payment options. All done in a few minutes.”

Helpful Report

Posted 8 months ago

Hello Michael! Thank you for the fantastic review! We're delighted to hear that you enjoyed our selection of flowers and found the payment process so easy. Warm wishes, 123 Flowers

Posted 8 months ago

“very disappointed about the service Everything seems to be smooth but the flowers never arrived. We tried to make a new delivery with royal mail but we never received the flowers. So we contacted the customer service of 123-flowers.co.uk. The reply was : "we are not responsible for the delivery, it's your problem Thanks for your support. To avoid”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We’re sorry to hear that your order was not delivered to the intended recipient. After reviewing your order details, we can see that an incomplete address was provided at the time of purchase. As we rely on customers to supply the full and accurate delivery address, this ensures that orders can reach their recipients within the expected timeframe. A member of our review team has reached out to hopefully resolve this with you. Best wishes, Rosie

Posted 8 months ago

“Very easy to order beautiful flowers on the last minute at an agreeable price.”

Helpful Report

Posted 8 months ago

Hello! Thank you for the wonderful review! We’re so glad to hear that you found our ordering process easy and our prices agreeable, especially for last-minute needs. We aim to make every experience seamless and beautiful! Warm wishes, 123 Flowers

Posted 8 months ago

“Beautiful flowers! The customer service staff was very attentive and the order placement is very easy and intuitive!!! It's a great way of bonding with people who are far away”

Helpful Report

Posted 8 months ago

Hello! Thank you for your delightful review! We're thrilled to hear that you found our flowers lovely and our customer service attentive. It's wonderful to know that we're helping to keep you connected with loved ones, no matter the distance! Warm wishes, 123 Flowers

Posted 8 months ago

“The last delivery I had the lady says they were gorgeous flower and delivered on time very good service”

Helpful Report

Posted 8 months ago

Hello Janice, Thank you for your fantastic review! We're so pleased to hear that the flowers were gorgeous and delivered on time. Providing great service is what we strive for, and your feedback brightens our day! Warm wishes, 123 Flowers

Posted 8 months ago

“Super easy to order and excellent pricing. I haven’t seen the flowers, but I trust they’ll be lovely”

Helpful Report

Posted 8 months ago

Hello Linda, Thank you for your lovely review! We're delighted to hear that you found our ordering process easy and our pricing excellent. We're confident that the flowers will exceed your expectations! Warm wishes, 123 Flowers

Posted 8 months ago

“Misleading and different to advertised product”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry for any disappointment caused on this occasion, and that you felt the bouquet did not appear as expected compared to the image online. As mentioned online, some stems in this bouquet are delivered in bud to ensure maximum freshness and longevity. We recommend following the care guide and allowing a little time for the bouquet to fully bloom. If you’re still unsatisfied with the bouquet after a couple of days, please send us a few additional photos, and we’ll be happy to look into this further for you. Warm regards, Tom

Posted 8 months ago

“The double lillies bouquet was sent to my friend who had just lost her mum and she was simply in awe of the stunningly beautiful flowers which were delivered with ease on a Sunday. Thank you so much and I will definitely be using your service again.”

Helpful Report

Posted 8 months ago

Hello Karen, Thank you for your wonderful review! We're truly touched to hear that the double lilies brought joy during such a difficult time for your friend. Your support means the world to us, and we look forward to helping you again in the future. Warm wishes, 123 Flowers

Posted 8 months ago

“Great service”

Helpful Report

Posted 8 months ago

Hello Viv, Thank you for your wonderful review! We're thrilled to hear that you experienced great service with us. Your satisfaction is our top priority, and we can't wait to assist you again soon. Warm wishes, 123 Flowers

Posted 8 months ago

“Amazing company managed to help me stay in contact with someone I love.”

Helpful Report

Posted 8 months ago

Hello there, Thank you for your wonderful review! We're so glad to hear that we could help you stay connected with someone you love. Warm wishes, 123 Flowers

Posted 8 months ago

123 Flowers is rated 4.6 based on 13,504 reviews