123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.59

4.6 Rating 13,456 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,456 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered flowers for my sister after her major surgery, easy enough to order but when received was totally different to the picture advertised, so disappointed”

Helpful Report

Posted 6 months ago

Hello Diane, Thank you for your review. We’re very sorry for any disappointment caused on this occasion, and that the bouquet did not appear as expected compared to the image online. As mentioned in the product description, this bouquet is delivered in bud to ensure freshness and longevity. We also include images showing the bouquet both in bud and in bloom, so customers can see how it will look upon arrival and after a few days of following the care guide. Best wishes, Katie

Posted 6 months ago

“If i could give 0 stars I would, worst company I've ever had to deal with, the flowers received was nothing like described or photographed, i contacted customer service to be fobbed off with an excused, they have refused to give me my money even went as far to say if I dispute it they will challenge it so that I wont get my money back, horrendous experience, wont be buying again and I would advise everyone else dont either, go elsewhere, can bet a better bunch of flowers from poundland.”

Helpful Report

Posted 6 months ago

Hello Cherie, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the disappointment caused — this is certainly never the standard we aim to deliver. We completely understand how disappointing it must have been to feel that your order did not meet expectations. As noted in the product description and confirmed by our customer care team, this bouquet is intentionally delivered in bud form to ensure maximum freshness and longevity. Please allow up to three days for the blooms to open fully so the arrangement more closely resembles the image shown online. If you continue to have any concerns after this time, please share some additional photos with us — we’ll be more than happy to review and assist you further. Best wishes, Katie

Posted 6 months ago

“So I start a revolution from my bed 'Cause you said the brains I had went to my head Step outside, summertime's in bloom ...well its not actually, however 123 flowers can make an Oasis of any room.”

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Posted 6 months ago

Hello, Thank you for your poetic and delightful review! Warm wishes, 123 Flowers

Posted 6 months ago

“Absolutely beautiful flowers, amazing company”

123 Flowers 5 star review on 6th October 2025

Helpful Report

Posted 6 months ago

Hello Kay, Thank you for your fantastic review! We're overjoyed to hear that you found the flowers absolutely beautiful and enjoyed our service. Your kind words mean the world to us. Warm wishes, 123 Flowers

Posted 6 months ago

“Hi, sorry to give you a bad review but the company image was nothing like the result. Such a shame. Don't think I will use you again.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback, and we're truly sorry to hear that your experience didn’t meet your expectations. It’s disappointing to learn that the product didn’t match the image you had in mind. We appreciate you bringing this to our attention, as it helps us improve our service and quality. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm wishes, Tom

Posted 6 months ago

“The bouquet was very poor, nothing like the image on the web site, Our friend sent a photo back which we sent to 123 , they apologised but offered a £10 credit against another order. Really who would order again. Offered to accept the £10 refund against the card payment which they refused. So my advise is to check out other companies first as the experience here was awful and very expensive.”

Helpful Report

Posted 6 months ago

Hello David, Thank you for taking the time to express your concerns. We're truly sorry to hear that the bouquet did not match your expectations and that the resolution offered wasn’t satisfactory for you. It's always our goal to provide a delightful experience, and we regret that we didn’t meet that standard this time. A member of our review team has reached out via email. Warm regards, Rosie

Posted 6 months ago

“I ordered flowers for my daughter to arrive the next day. They were delivered at 10am and were absolutely beautiful. Excellent flowers and service.”

Helpful Report

Posted 6 months ago

Hello Joanne, Thank you for your amazing review! We're thrilled to hear that the flowers for your daughter were delivered on time and that you found them beautiful. Warm wishes, 123 Flowers

Posted 6 months ago

“Lovely flowers, my daughter in law was so happy to receive them. Just what I ordered. Thank you.”

Helpful Report

Posted 7 months ago

Hello Jan, Thank you for your wonderful review! We’re delighted to hear that the flowers made your daughter-in-law so happy and that everything was just as you ordered. Warm wishes, 123 Flowers

Posted 6 months ago

“Ordered some flowers for my friend and within 24 hours they were delivered. Very pleased!”

Helpful Report

Posted 7 months ago

Hello Philippa, Thank you for your lovely review! We're so pleased to hear that your friend's flowers were delivered quickly and that you had a positive experience. Warm wishes, 123 Flowers

Posted 6 months ago

“excellent quality flowers well presented good price delivered exactly to time. Cannot speak to highly of them”

Helpful Report

Posted 7 months ago

Hello Sandy, Thank you for your fantastic review! We're so glad to hear that you were pleased with the quality and presentation of our flowers, as well as the timely delivery. Best wishes, 123 Flowers

Posted 7 months ago

“Ordered flowers from here for a birthday gift and what showed up was awful. Pretty much all foliage and not even nice foliage at that. My mum was a florist and when I showed her she was shocked at how bad it is.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear that your recent order didn’t meet your expectations. We always strive to deliver beautiful, fresh arrangements that reflect the images shown on our website, and it’s disappointing to learn that we fell short on this occasion. Your feedback regarding the balance of flowers and foliage has been shared with our floristry team so we can review and improve. Best wishes, Katie

Posted 7 months ago

“First time using this company, easy site to use”

Helpful Report

Posted 7 months ago

Hello Anne, Thank you for your wonderful review! We're delighted to hear that you found our website easy to use. We strive to make the experience as smooth as possible for our customers. Warm regards, 123 Flowers

Posted 7 months ago

“I am amazed I ordered 8pm delivered by 4pm next day 100 percent super Flower's and delivery”

Helpful Report

Posted 7 months ago

Hello, Thank you for your amazing review! We're thrilled to hear that you were impressed with our prompt delivery and the quality of our flowers. Warm regards, 123 Flowers

Posted 7 months ago

“Easy site to use, reasonable prices and quick delivery.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your kind words! We're thrilled to hear that you found our site easy to use, our prices reasonable, and experienced quick delivery. Warm regards, 123 Flowers

Posted 7 months ago

“Have Beautiful Cards loads of room to add message ,Brilliant Times for Delivery and Most of All Beautiful Flowers Thank You”

Helpful Report

Posted 7 months ago

Hello Sharon, Thank you for your fantastic review! We're so glad you loved the beautiful cards, timely delivery, and our gorgeous flowers. Warm regards, 123 Flowers

Posted 7 months ago

“I’m only giving one star because I can’t give zero stars. What this company advertises is not what they deliver. They failed to honour next day delivery. Their bouquets are seriously overpriced. The bouquet we ordered bore no resemblance to the web site image and it had to be binned on day 4. When a complaint was initiated they tried to blame Royal Mail for the delay, they asked for photographs of the mess they called a bouquet, which we sent, then they wanted a “Birds Eye” view before they could proceed with our complaint. After we sent these photographs they then had the cheek to say that we were outside the 3 day window of them flowers arriving and therefore could not proceed with the complaint and our case was closed. They had the audacity to offer a £10 online gift voucher off our next purchase - as if we would ever use this company again! Their emails were consistently patronising and weirdly were signed off with a Christian name a kiss! We urge people to read the other one star reviews and don’t put your friends in the embarrassing position of having to leave their sick bed to take photographs of a wilted bunch of flowers at the bequest of this company. As I write this review I have just received an automated request from 123 flowers saying they would love to know how our recent experience with them went! Hopefully they will read this review, and others, to see how it went and how 123 Flowers failed us at every level.”

Helpful Report

Posted 7 months ago

Hello Elaine, Thanks for taking the time to leave a review. We’re very sorry to hear about your recent experience and that we let you down on such an important occasion. This is not the standard of service or quality we aim to provide, and we completely understand your frustration. As our customer care team explained, deliveries to addresses further from our distribution centre, such as Northern Ireland, may occasionally take a little longer in transit, which is also noted on our website. I can confirm that the emails you received were signed by the colleague handling your enquiry. We apologise if this caused any confusion. Thank you for taking the time to share your feedback — it helps us identify where we need to improve. Warm regards, Katie

Posted 7 months ago

“Thank you so much for a great experience”

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Posted 7 months ago

Hello Deborah, Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with us. Your support means the world to us! Warm regards, Katie

Posted 7 months ago

“I sent flowers to my sisters birthday. But unfortunately the box was badly damaged when they arrived. The courier was royal mail in this case. I contacted 123 flowers 💐 and was offered £5 discount. But I don't feel I will use it if they ate using the royal mail as there chosen courier. Flowers were But was worried the bear that was a gift with flowers could have been lost.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your feedback with us. We’re really sorry to hear about the damage to the box and understand your concerns regarding the courier. Your experience is important to us, and we appreciate you bringing this to our attention. We will certainly look into this matter to ensure better service in the future. Warm regards, Katie

Posted 7 months ago

“Sent mum bouquet of flowers chosen from 123 website she sent me a pic of them and I was horrified, 2 roses had fallen off and they looked like I had picked them up from someone's garden I am being refused a discount and am embarrassed that I trusted this company and my mum looked upset NOT GOOD ENOUGH”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your experience. I’m genuinely sorry to hear that the bouquet did not meet your expectations and that it caused embarrassment for you and your mum. We always strive to ensure our flowers arrive in perfect condition. Kind regards, Rosie

Posted 7 months ago

“I am extremely disappointed with the bouquet I received compared to what was advertised. For £30, I expected a full and vibrant arrangement, but what arrived was very substandard, with very few flowers and not at all what was shown online. Frankly, I’ve seen better quality flowers at a supermarket or garage forecourt. When I raised this with your customer service team, I was told the bouquet was “perfect,” which I find dismissive and unacceptable. The arrangement I received does not represent good value for money, nor does it match your advertised product.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the bouquet you received did not meet your expectations and that your concerns were dismissed. Warm regards, Rosie

Posted 7 months ago

123 Flowers is rated 4.6 based on 13,456 reviews