123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,350 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,350 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very easy system, have used before and will recommend to other people”

Helpful Report

Posted 6 months ago

Hello Mark, Thank you so much for your fantastic 5-star review! We're glad to hear that you find our system easy to use and appreciate your willingness to recommend us to others. Your support truly means a lot to us! Warm wishes, Katie

Posted 6 months ago

“The flowers are so lovely”

Helpful Report

Posted 6 months ago

Hello Tim, Thank you for your wonderful 5-star review! We're delighted to hear that you found the flowers to be lovely. Your appreciation truly brightens our day! Warm wishes, 123 Flowers

Posted 6 months ago

“far exceeded expectations, extremely pleased, many many thanks.”

Helpful Report

Posted 6 months ago

Hello Derek, Thank you for your amazing 5-star review! We're thrilled to hear that we far exceeded your expectations. Your satisfaction means the world to us! Warm wishes, 123 Flowers

Posted 6 months ago

“Flowers were nothing like the ones on the website! My husband bought them as a birthday gift and I have to say they are the worst bouquet of flowers I have ever received from him in 47 years. Quality was poor, very few stems and no greenery. Not to mention the cost! I could have bought them as a same in the supermarket for £5.00”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. We're genuinely sorry to hear that the flowers you received did not reflect the quality you were expecting. It's disappointing to know that we fell short, especially for such a special occasion. Your comments are valuable to us and will help us improve our service. If you haven't already, please could you forward us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Warm wishes, Tom

Posted 7 months ago

“Very disappointed with attitude of customer service when my flowers didn't arrive. The lady said my flowers were refused, by me, on Royal Mail delivery. Royal Mail did not attempt delivery, and, as I didn't have contact with courier, how could I refuse them, Just sent email to company to see if I get a better response and will update if I get a more positive reaction. The flowers were ordered, sent by my daughter who lives in America and were sent for my 77th birthday Saturday 21st June.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your experience with us. We're very sorry to hear about the issues you faced with the delivery of your flowers and the response from our customer service team. It's important to us that our customers feel valued, and we appreciate your feedback as it helps us identify areas for improvement. Warm wishes, Team 123 Flowers

Posted 7 months ago

“Not like the picture at all”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. We're sorry to hear that the flowers you received did not match the picture you were expecting. We aim to provide a consistent experience, and appreciate your comments as they help us enhance our services. If you haven't already, please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 7 months ago

“I am shocked with the flowers received today I couldn’t even call it a bouquet who would cost less than 5 pounds at tesco I complained and apparently that is the write amount for a standard bouquet I will not shop here again”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your thoughts with us. We are truly sorry to hear that the bouquet you received did not meet your expectations. We strive to provide quality arrangements and your feedback helps us understand where we need to improve. Warm regards, Rosie

Posted 7 months ago

“My son, who the flowers were for, was less than happy with the flowers and said they were no better than a £10 bunch he could have purchased from Tesco. We have tried various companies who deliver flowers, including Interflora, and have never been satisfied with any of the other companies and thought your company would deliver something better than them. Sadly not, and I won't be purchasing any flowers off you in the future. These flowers were for a special occasion, and cost nearly £40 including delivery. I feel really let down. The only positive is that you got them delivered when you said you would.”

Helpful Report

Posted 7 months ago

Hello Mr Jones, Thank you for sharing your feedback with us. We're truly sorry to hear that the flowers did not meet your expectations, especially for such a special occasion. Your comments are invaluable, and we will use them to improve our offerings. We understand how important it is to receive quality flowers, and it's disappointing to hear we missed the mark. Thank you for noting the timely delivery, but we sincerely wish we could have provided better service. If there's anything further we can do to assist you, please don't hesitate to reach out. Warm regards, Katie

Posted 7 months ago

“Received flowers for my birthday from my colleagues and by next morning half bouquet was dead. Very disappointed. I had a card which was empty too. Ruined my birthday.”

Helpful Report

Posted 7 months ago

Hello Leena, Thank you for sharing your feedback with us. We are truly sorry to hear that the flowers did not meet your expectations and that you received an empty card. We understand how important special occasions like birthdays are, and it's disheartening to know we fell short in making yours memorable. We value your feedback as it helps us improve our service. Please reach out to us at enquiries@123-flowers.co.uk with any details so we can assist you further. Warm regards, Rosie

Posted 7 months ago

“Flowers were not as advertised. Rose and carnation died within 3 days. Will not be using 123 flowers again.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your experience. We're truly sorry to hear that the flowers you received were not as advertised and that they did not last as long as they should have. Your satisfaction is very important to us, and we understand how disappointing this must be. We’d appreciate the opportunity to look into this further. Please share any photos along with your order details to enquiries@123-flowers.co.uk with 'REVIEW' in the subject line so we can assist you better. Warm wishes, Rosie

Posted 7 months ago

“Very disappointed, flowers not like the photo despite upgrading to middle sise bouquet.will not be shopping with them again 😑 photos attached from web of the flowers requested and photos of flowers received, Rose was almost dead when delivery.”

Helpful Report

Posted 7 months ago

Hello Mrs Holmwood, Thank you for sharing your experience with us. We sincerely apologise that the flowers did not match what you expected and for any disappointment caused by their condition upon arrival. We take pride in our arrangements and it's disheartening to hear we missed the mark this time. Your feedback is invaluable as we look to improve our offerings and service. We encourage you to share any images and your order details with us at enquiries@123-flowers.co.uk with 'REVIEW' in the subject line so we can investigate this further and address your concerns. Warm regards, Katie

Posted 7 months ago

“Nothing like the picture and some stems dead. Very disappointed.”

Helpful Report

Posted 7 months ago

Hello, Thank you for bringing your concerns to our attention. We’re genuinely sorry to hear that the flowers did not match your expectations and that some stems were not in good condition. We strive to provide high-quality arrangements and it’s disappointing to know we did not deliver on that promise this time. Your feedback is important to us as we continuously work towards improving our services. We’d love the opportunity to make this right. If you could send us images along with your order details to enquiries@123-flowers.co.uk with 'REVIEW' in the subject line, we’d be glad to assist you further. Warm wishes, Katie

Posted 7 months ago

“My friend ordered flowers and what she got was an absolute disgrace. Avoid she’s been in contact with you and still you are not prepared to offer any compensation. Not like the picture absolutely shocking”

Helpful Report

Posted 7 months ago

Hello, Thank you for reaching out to share your thoughts with us. We’re truly sorry to hear that the flowers did not meet your expectations and that your friend has had difficulty resolving this issue. We always aim to provide the best service possible and your feedback highlights areas where we can improve. We appreciate your friend's patience in trying to connect with us. It’s really important to us that customers feel valued and heard, so we apologize if that hasn’t been the case in this instance. If your friend could send us more details along with any images to enquiries@123-flowers.co.uk with 'REVIEW' in the subject line, we would be more than happy to take another look and see how we can assist further. Warm wishes, Katie

Posted 7 months ago

“Rubbish. Don’t be fooled by the pictures, they don’t want to address issues when you point them out. Not worth the money…”

Helpful Report

Posted 7 months ago

Hello Alison, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent experience did not meet your expectations. We always strive to deliver high-quality products and service, so it’s disappointing to learn we fell short in this instance. We appreciate your comments regarding the difference between the pictures and the actual bouquet, and we understand your frustration with our response. It’s very important to us that our customers feel heard, and we regret if you feel otherwise. Please note that the lilies in this bouquet are intentionally delivered in bud form to ensure freshness upon arrival. Regarding the number of lily heads, our counts are based on the number of stems rather than individual heads. According to our records, the correct number of stems was included in your order. Warm wishes, Katie

Posted 7 months ago

“Disappointed! Only 5 actual flowers which were already starting to brown on petals ,the rest being tired greenery.Be very lucky if they last 2-3 days.As a former florist I was quite shocked at the size and quality.A birthday gift from my daughter who would be bitterly upset.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your experience with us. We’re truly sorry to hear that the bouquet you received did not meet your expectations, especially considering it was a birthday gift from your daughter. Your feedback regarding the quality and freshness is invaluable, and we understand how disheartening it can be to see flowers in such a condition. If you haven't already, please could you forward us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further with this. Warm regards, Tom

Posted 7 months ago

“Extremely disappointed with both the quality of flowers and customer service. The bouquet I received arrived in a poor, wilted condition, and I provided dated photographic evidence on the day of delivery. Despite this, the company refused a refund and only offered a small voucher, claiming their internal policy overrules my legal consumer rights. When I explained my rights under the Consumer Rights Act 2015, they still refused to help, showing a complete lack of care or accountability. I have since had to escalate the issue via my card provider and Trading Standards. I would not recommend this company — poor product, poor service, and zero responsibility when things go wrong. Avoid.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the condition of the bouquet you received and the frustration caused during your attempts to resolve the issue. We understand how disappointing it is to receive flowers in anything less than perfect condition. We're also sorry that our handling of your concern left you feeling unsupported and unheard — that is not the experience we strive to deliver. If you’re willing to give us another chance to make this right, please feel free to reach out to us at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Ellie

Posted 7 months ago

“What is ordered and what my friend received were 2 very different things. Also no card was delivered with the flowers so she didn't know who they were from or what my message was. Total waste of money and when I complained was offered £5 credit on my account and a 50p refund. How insulting and will definitely not be using again”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your experience with us. We sincerely apologise for the discrepancies between what you ordered and what was delivered, as well as for the lack of a card. We understand how important it is for your friend to know who the flowers are from and to receive your message. We do advise on the website that our flowers are sent in bud form. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. We're sorry to hear that our response to your complaint was not adequate. Your feedback about the offered credit and refund has been noted, and we will work on improving our customer service approach. Our aim is to ensure that our customers are satisfied with every order. Warm wishes, Katie

Posted 7 months ago

“Terrible, awful, practically dead flowers received. Do not recommend and am seeking full refund to take my custom elsewhere. Avoid at all costs!!”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. We're very sorry to hear about your experience with the flowers you received. It’s our priority to deliver fresh and vibrant arrangements, and we understand how disappointing it can be when we do not meet those expectations. We would appreciate the opportunity to resolve this for you. I have responded to your email. Warm regards, Ellie

Posted 7 months ago

“Received flowers today for my birthday from a dear old friend. We were both very disappointed. Look forward to hearing back from Customer Services”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your thoughts with us. We're sorry to hear that your birthday flowers didn't meet your expectations. Your satisfaction is very important to us, and we'd love to help resolve any issues you're experiencing. Please reach out to our Customer Services team via Amazon and they will be able to look into this and assist further. Warm wishes, Rosie

Posted 7 months ago

“I would never recommend this site. What I ordered based on the photos on the website was completely different from what my friend received. I am very disappointed, as the bouquet was much smaller than the one I ordered. Additionally, the customer service was inappropriate and unprofessional.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. We're truly sorry to hear that the bouquet did not match your expectations in size and appearance. It’s our goal to provide beautiful arrangements that align with what is shown on our site, and we regret that we fell short in this instance. In regards to the customer service experience you mentioned, we take this feedback seriously and will ensure it is addressed with our team. We appreciate you bringing this to our attention. Warm regards, Rosie

Posted 7 months ago

123 Flowers is rated 4.6 based on 13,350 reviews