123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,504 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am very disappointed with the letterbox flowers I received yesterday 20/11/25 1) I had to guess who had sent them as the sent card was missing in box 2) the sparseness of blooms 3) the flowers themselves are not good. After investigating I found it was flowers from my grandsons for my Birthday last Sunday. All very disappointing”

Helpful Report

Posted 7 months ago

Hello, We’re very sorry to hear about your disappointing experience with the letterbox flowers. The missing card and the sparseness of blooms are not the standard we aim to deliver, and we understand how upsetting this must have been. A member of our review team has now contacted you to investigate this further. Kind regards, Team 123 Flowers

Posted 7 months ago

“Easy to order Hopefully the flowers will arrive on time/fresh & as nice as the picture”

Helpful Report

Posted 7 months ago

Hello Teresa! Thank you for your review. We’re glad the ordering process was easy. Warm regards, Team 123 Flowers

Posted 7 months ago

“To say I am disappointed would be an understatement! I picked a date that I wanted the flowers to be delivered only for them to arrive 24hours later ! I purposely selected the date as it was for my daughter’s 21st birthday. When the flowers arrived and my daughter opened them they were nothing like or even similar to what was advertised! I will never order from 123 flowers again ! Complete waste of money and I could buy better from a supermarket”

Helpful Report

Posted 7 months ago

Hello Heather, We’re very sorry your order did not meet your expectations and for the disappointment this caused on your daughter’s special day. The delay and the bouquet not matching the advert aren’t the experience we want to provide. As you are not the customer or recipient, we would be unable to discuss this further. Kind regards, Team 123 Flowers

Posted 7 months ago

“I ordered a bouquet for my friends that had suffered a bereavement. When I saw what they’d actually received I was horrified. 123 flowers would not refund or offer any compensation. Avoid at all costs the bouquets are actually embarrassing. Photos are of what I ordered and what was received”

Helpful Report

Posted 7 months ago

Hello Natalie, We’re very sorry the bouquet did not meet your expectations and for the distress this caused during a bereavement. This isn’t how we would want to leave you feeling; however, after further investigation, I can see our customer support team has advised you correctly. Kind regards, Team 123 Flowers

Posted 7 months ago

“If it was possible I would have put no stars. Ordered bereavement flowers on Wednesday, they went from Manchester MC on Thursday to Manchester South East on Friday, up to Manchester North West the same day, Saturday they went back and forth through the same three depots, today Sunday arrived back at Manchester MC then on to Manchester Central DO, don’t think they’d been there before! Today, Sunday there meant to be delivered to an address in Milton Keynes, not surprisingly, I would definitely not recommend, wish I had read the reviews before using 123.”

Helpful Report

Posted 7 months ago

Hello, We’re very sorry for the chaotic delivery routing and for the delivery not reaching the correct address. This isn’t the experience we want you to have. I can see you have been in contact with our customer support team and this has now been resolved. Kind regards, Team 123 Flowers

Posted 7 months ago

“The flowers arrived on time and were very fresh. They are still looking beautiful 1 week later. Good price, good quality and great service.”

Helpful Report

Posted 7 months ago

Hello David! Thank you for your wonderful review. We're thrilled the flowers arrived on time, stayed fresh, and continue to look beautiful a week later. Great to hear you found good value and service with us. Warm regards, Team 123 Flowers

Posted 7 months ago

“Nothing like the picture-half the flowers. Contacted and told that’s what you get. Not worth the money. Wouldn’t use again and attitude after sales disgusting”

Helpful Report

Posted 7 months ago

Hello, We’re very sorry your bouquet didn’t match the picture and you’re unhappy with the value and aftersales attitude. This isn’t the experience we want to give. Our review team has now reached out to you to investigate this issue further. Kind regards, Team 123 Flowers

Posted 7 months ago

“Always love the flowers from 123 Flowers. Such great quality & colours. I always use them to send to friends and loved ones .”

Helpful Report

Posted 7 months ago

Hello Hayley! Thank you for your amazing review! We're thrilled you love the quality and colours, and that you regularly send flowers to friends and loved ones with us. We appreciate your continued support and look forward to your next order. Warm wishes, Team 123 Flowers

Posted 7 months ago

“The order arrived on time, but the flowers received were nothing like the ones ordered. See photos - First pic is what I ordered, second pic is what was delivered.”

Helpful Report

Posted 7 months ago

Hello Janet, We’re very sorry to hear the flowers you received weren’t what you ordered. That isn’t what we aim for, and we’d like to make this right. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. Warm regards, Team 123 Flowers

Posted 7 months ago

“Not impressed from the flowers i ordered and the flowers i got. Wouldn,t let me upload photos”

Helpful Report

Posted 7 months ago

Hello Terence, We’re very sorry to hear the flowers didn’t meet your expectations. I can see you have been in contact with our Facebook team, and this has now been resolved. Kind regards, Team 123 Flowers

Posted 7 months ago

“Very convenient way of ordering flowers for a sick friend many miles away. Delivery was quick and without hassle and I got a call saying how lovely the budded flowers looked. A few days later I received a message saying how beautiful the freshly blooming flowers have become. I have just ordered again from 123. Thank you so much x”

Helpful Report

Posted 7 months ago

Hello Paul Thank you for your amazing review! We're so pleased to hear that the flowers brought joy to your friend and that the delivery was hassle-free. It's wonderful to know the blooming flowers made such a lovely impression! We're grateful for your continued support and look forward to your next order. Warm wishes, Team 123 Flowers

Posted 7 months ago

“You would be better off spending your money on flowers at Aldi and making your own bouquet. Not like the photo on website and came half dead! Only good point was it was delivered on time! Not allowing me to upload photo as proof!!”

Helpful Report

Posted 7 months ago

Hello Abi, We're deeply sorry to hear that your bouquet did not meet your expectations and arrived in poor condition. We appreciate your feedback and will use it to improve our services. It's great to hear that the delivery timing was satisfactory, and we hope to provide a better experience for you in the future. Warm wishes, Katie

Posted 7 months ago

“Lovely happy presents thanks”

Helpful Report

Posted 7 months ago

Hello Yvette! Thank you for your lovely review! We're so glad to hear that you found our presents to be happy and delightful. Your satisfaction is what we strive for! Warm wishes, Team 123 Flowers

Posted 7 months ago

“Good website easy to use”

Helpful Report

Posted 7 months ago

Hello Christopher! Thank you for your wonderful review! We're delighted to hear that you found our website easy to use. Your positive experience means a lot to us. Warm wishes, Team 123 Flowers

Posted 7 months ago

“My niece sent me a bouquet of flowers yesterday to cheer me up after my op, when I sent her a picture she was very disappointed, not what she ordered at all. My opinion, a poor excuse for a bouquet!!”

Helpful Report

Posted 7 months ago

Hello Anne, We're truly sorry to hear that the bouquet did not meet your niece's expectations, especially during such a tough time for you. We always aim to create arrangements that bring joy and we regret that we fell short on this occasion. Wishing you a smooth recovery, Team 123 Flowers

Posted 7 months ago

“Do not believe 123flowers claims of free next day delivery!! Flowers did not arrive when intended, disappointing myself and the recipient! And as for getting in touch with customer services… good luck with that! Especially when the weekend comes around! Will not use this company again and would not recommend to anyone looking for a reliable service!”

Helpful Report

Posted 7 months ago

Hello Nicola, We're sorry to hear about your experience with the delivery and customer service. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Team 123 Flowers

Posted 7 months ago

“The poorest bouquet of flowers i have every sent to someone. It was so sparse with nothing but the poorest bunch of flowers ever. Was so embarrassed when I seen what was delivered. Also cards wasn't there either with the message. Never again will I buy from this site”

Helpful Report

Posted 7 months ago

Hello, We’re truly sorry to hear that you were disappointed with the bouquet you sent. It’s disheartening to know that it didn’t meet your expectations and that the card was missing as well. We aim to create beautiful arrangements and provide a reliable service, so we apologize for not delivering on that this time. Your feedback is invaluable, and we will take it into consideration as we strive to improve. Best wishes, Team 123 Flowers

Posted 7 months ago

“What i ordered for my Aunty to cheer her up after being in hospital. Did not look like the ones she received, I felt embarrassed when I received a picture of them from her. Waist of money, I will not bye from 123 flowers again, I am so disappointed.”

Helpful Report

Posted 7 months ago

Hello Lesley, We’re truly sorry to hear about your experience and that the arrangement didn’t meet your expectations. It’s disappointing to know that your Aunty didn’t receive the cheer and joy we aim to provide with our flowers. We understand how important it is to make special moments brighter, and we apologize for missing the mark this time. A member of our reviews team has now contacted you. We hope to resolve this shortly. Warm regards, Rosie

Posted 7 months ago

“Flowers came with whole heads fallen off and flowers were near dead on arrival.”

Helpful Report

Posted 7 months ago

Hello, We’re truly sorry to hear about the condition of the flowers upon arrival. It’s disappointing to learn that they didn’t meet the high standards we aim to provide. I can see you have been in contact with our customer support team, and this has now been resolved. Warm regards, Team 123 Flowers

Posted 7 months ago

“I am absolutely disgusted !! With the flowers that I ordered for my daughter that had just come out of hospital after having major surgery I paid £40.00 for them i couldve got some lovely bouquet From a super I will definitely not order from them again”

Helpful Report

Posted 7 months ago

Hello, We sincerely apologize for your disappointment and the distress our flowers caused during such a challenging time for your daughter. It’s deeply upsetting to hear that our product didn’t meet the standard you were expecting, especially for such a special occasion. A member of our reviews team has now contacted you. We hope this can be resolved. Warm wishes, Team 123 Flowers

Posted 7 months ago

123 Flowers is rated 4.6 based on 13,504 reviews