123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,533 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,533 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery address became a mix of mine and the recipient's address (not what i keyed in). They refused to change it to the correct address and flowers were never delivered. A waste of money. I had to purchase again, from Amazon this time. Very unhelpful company. I wouldn't recommend them at all.”

Helpful Report

Posted 8 months ago

Hello, We're extremely sorry to hear you've had a hard time trying to amend your order and that has left you feeling poorly about the company - it is not at all the kind of service we set out to provide as our goal is to spread joy with our flowers! Kind regards, Team 123 Flowers

Posted 8 months ago

“I sent my lovely friend flowers to Northern Ireland as condolences for her Mum who had passed unexpectedly before Xmas. Firstly having paid extra for the speedy delivery I was disappointed with a delay but had decided to not be too quick to judge due to the time of year and amount of bank holidays but when the flowers arrived my friend sent a photo of the flowers. I was very disappointed. They looked nothing like the picture depicted on the website. Luckily my friend understands the sentiment behind the gesture but to be honest it was embarrassing.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We’re very sorry to hear that the flowers you sent to Northern Ireland didn’t arrive as expected and that your friend’s photo showed a disappointing result. This isn’t the standard we aim for. A member of our reviews team has now been in touch or will reach out to understand what happened and to discuss a resolution. Kind regards, Team 123 Flowers

Posted 8 months ago

“Got my friend a bouquet of flowers when they come there was nothing like the flowers in the picture.They was dry the leaf was yellow very disappointed not like the picture at all”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We’re very sorry to hear that the flowers didn’t meet your expectations and that you were disappointed with their condition. A memebr of our reviews team has now contacted you, and we hope this can be resolved. Kind regards, Team 123 Flowers

Posted 8 months ago

“We are disappointed and this is not the bouquet that is described! You ruined the birthday and the mood of many people because of this collection of a few glasses of flowers, not a bouquet.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We’re very sorry to hear that your bouquet didn’t match the description and that it affected the occasion. This isn’t the standard we aim for, and we’d like to look into this for you. A member of our reviews team will be in touch to resolve the issue and discuss next steps. Kind regards, Team 123 Flowers

Posted 8 months ago

“My bouquet of flowers didn't even look half as good in the photos. I thought I'd surprise someone and send a beautiful bouquet, but then I guess you can't count on much online.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. We’re very sorry your bouquet didn’t meet the expectations shown in the photos. This isn’t the standard we aim for, and we’d like to look into this for you. A member of our reviews team will be in touch to resolve this. Kind regards, Team 123 Flowers

Posted 9 months ago

“Hi , will never use this shambles of a company ever again. Ordered flowers for sister in law’s birthday, four days late and came limp and dried out. In touch with customer services, no intention of helping, total con artist, disgusting company.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. A member of our reviews team has now reached out to you, and we hope this can be resolved. Kind regards, Rosie

Posted 9 months ago

“Just had flowers arrive this morning the anniversary of my partners mothers passing, this was a very important occasion as this women was not your typical mother in law she went above and beyond and was the rock in the family.I wanted to show my common law wife how much this occasion means to me, disappointment is a understatement!!!!”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review, and we’re truly sorry for the distress this has caused. This is not the standard we aim for, and we understand how important an anniversary and the memory of a loved one are, and that the arrangement did not meet expectations. I can see you have been in contact with our customer support team. We hope this can be resolved shortly. Kind regards, Team 123 Flowers

Posted 9 months ago

“if you want the flowers as advertised, do not order with 123 flowers. what you see is not what you get, I ordered a medium bunch ,i didn't want the chocolates but couldn't get rid of the add on, What my daughter in law received was smaller than the standard size ,five roses and one lily stem and of course leaves, all n all i paid 27.98 for bad customer service , a few stems and chocolates i didn't want”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review, and we’re truly sorry for what you experienced. This is not the standard we aim for, and we understand how frustrating it is that the arrangement did not match what you ordered and that you felt the value was not right. I can see you have raised this issue, and we can no longer advise further. Kind regards, Team 123 Flowers

Posted 9 months ago

“i ordered my sister flowers because she has cancer and is at end of life i wanted to express how much i love her well she got flowers that i did not order looked nothing like the picture of whet i ordered im so upset she said there lovely but there not there was 2 droopy pink roses and all green not flowers i paid an extra £10 pounds for bigger bunch no way was it big i feel aweful”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review, and we’re truly sorry for the distress this has caused. This is not the standard we aim for, and we understand how important it is that the flowers match what you ordered and show care for your sister. I can see you are in contact with our customer support team. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 9 months ago

“DO NOT USE THIS COMPANY EVER Had to give 1 ⭐ cos I couldn’t give minus stars. What a truly awful company, ordered flowers for my girlfriend’s birthday on Wednesday with their 24 hour commitment. Didn’t arrive for 5 days and not surprisingly when they did arrive this morning the box was squashed and the flowers were dead . Tried to add the photos but that doesn’t work either .”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review, and we’re truly sorry for the poor experience you described. This is not the standard we aim for, and we understand how disappointing late delivery, a damaged item, and a failed photo upload can be. I have investigated this further, and I can see you have been in contact with our customer support team. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 9 months ago

“Absolute Pathetic service. USE IF YOU WANT DISSAPOINTMENT. Flowers didnt arrive. Anniversary RUINED! Staff rude and not helpful.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. We’re very sorry your anniversary was affected and the flowers did not arrive as expected. I can see the complaint has been escalated, and it is now out of our hands. We hope a suitable resolution is reached. Kind regards, Team 123 Flowers

Posted 9 months ago

“These flowers were ordered a week in advance for an elderly relatives 83rd birthday. They arrived at gone 8pm at night!!!! Birthday almost over!!! So disappointing. I received several emails throughout the day telling me they would be delivered...then they wouldn't...then it would be the next day...then they would be!!! Such a let down... I had a call from my relative at 20.20 to tell me they had arrived at last. Would not use this service again... I would rather go and buy flowers and deliver them myself than be so let down and disappointed!”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. Thank you for your feedback. While we always aim to ensure your order arrives on your chosen delivery date, specific delivery times are handled by our trusted third-party couriers. They operate their own routes and schedules, so we’re unable to guarantee an exact time slot. Deliveries generally take place between 8:00am and 7:30pm, and an estimated time window is usually provided on the day via the courier’s tracking system. We understand how important timely delivery is and are sorry we aren’t able to offer more precise information. Kind regards, Team 123 Flowers

Posted 9 months ago

“I am very disappointed with the letterbox flowers I received yesterday 20/11/25 1) I had to guess who had sent them as the sent card was missing in box 2) the sparseness of blooms 3) the flowers themselves are not good. After investigating I found it was flowers from my grandsons for my Birthday last Sunday. All very disappointing”

Helpful Report

Posted 9 months ago

Hello, We’re very sorry to hear about your disappointing experience with the letterbox flowers. The missing card and the sparseness of blooms are not the standard we aim to deliver, and we understand how upsetting this must have been. A member of our review team has now contacted you to investigate this further. Kind regards, Team 123 Flowers

Posted 9 months ago

“To say I am disappointed would be an understatement! I picked a date that I wanted the flowers to be delivered only for them to arrive 24hours later ! I purposely selected the date as it was for my daughter’s 21st birthday. When the flowers arrived and my daughter opened them they were nothing like or even similar to what was advertised! I will never order from 123 flowers again ! Complete waste of money and I could buy better from a supermarket”

Helpful Report

Posted 9 months ago

Hello Heather, We’re very sorry your order did not meet your expectations and for the disappointment this caused on your daughter’s special day. The delay and the bouquet not matching the advert aren’t the experience we want to provide. As you are not the customer or recipient, we would be unable to discuss this further. Kind regards, Team 123 Flowers

Posted 9 months ago

“I ordered a bouquet for my friends that had suffered a bereavement. When I saw what they’d actually received I was horrified. 123 flowers would not refund or offer any compensation. Avoid at all costs the bouquets are actually embarrassing. Photos are of what I ordered and what was received”

Helpful Report

Posted 9 months ago

Hello Natalie, We’re very sorry the bouquet did not meet your expectations and for the distress this caused during a bereavement. This isn’t how we would want to leave you feeling; however, after further investigation, I can see our customer support team has advised you correctly. Kind regards, Team 123 Flowers

Posted 9 months ago

“If it was possible I would have put no stars. Ordered bereavement flowers on Wednesday, they went from Manchester MC on Thursday to Manchester South East on Friday, up to Manchester North West the same day, Saturday they went back and forth through the same three depots, today Sunday arrived back at Manchester MC then on to Manchester Central DO, don’t think they’d been there before! Today, Sunday there meant to be delivered to an address in Milton Keynes, not surprisingly, I would definitely not recommend, wish I had read the reviews before using 123.”

Helpful Report

Posted 9 months ago

Hello, We’re very sorry for the chaotic delivery routing and for the delivery not reaching the correct address. This isn’t the experience we want you to have. I can see you have been in contact with our customer support team and this has now been resolved. Kind regards, Team 123 Flowers

Posted 9 months ago

“Nothing like the picture-half the flowers. Contacted and told that’s what you get. Not worth the money. Wouldn’t use again and attitude after sales disgusting”

Helpful Report

Posted 9 months ago

Hello, We’re very sorry your bouquet didn’t match the picture and you’re unhappy with the value and aftersales attitude. This isn’t the experience we want to give. Our review team has now reached out to you to investigate this issue further. Kind regards, Team 123 Flowers

Posted 9 months ago

“You would be better off spending your money on flowers at Aldi and making your own bouquet. Not like the photo on website and came half dead! Only good point was it was delivered on time! Not allowing me to upload photo as proof!!”

Helpful Report

Posted 10 months ago

Hello Abi, We're deeply sorry to hear that your bouquet did not meet your expectations and arrived in poor condition. We appreciate your feedback and will use it to improve our services. It's great to hear that the delivery timing was satisfactory, and we hope to provide a better experience for you in the future. Warm wishes, Katie

Posted 10 months ago

“Do not believe 123flowers claims of free next day delivery!! Flowers did not arrive when intended, disappointing myself and the recipient! And as for getting in touch with customer services… good luck with that! Especially when the weekend comes around! Will not use this company again and would not recommend to anyone looking for a reliable service!”

Helpful Report

Posted 10 months ago

Hello Nicola, We're sorry to hear about your experience with the delivery and customer service. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Team 123 Flowers

Posted 10 months ago

“The poorest bouquet of flowers i have every sent to someone. It was so sparse with nothing but the poorest bunch of flowers ever. Was so embarrassed when I seen what was delivered. Also cards wasn't there either with the message. Never again will I buy from this site”

Helpful Report

Posted 10 months ago

Hello, We’re truly sorry to hear that you were disappointed with the bouquet you sent. It’s disheartening to know that it didn’t meet your expectations and that the card was missing as well. We aim to create beautiful arrangements and provide a reliable service, so we apologize for not delivering on that this time. Your feedback is invaluable, and we will take it into consideration as we strive to improve. Best wishes, Team 123 Flowers

Posted 10 months ago

123 Flowers is rated 4.6 based on 13,533 reviews