123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,523 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely disappointed with the bouquet I received compared to what was advertised. For £30, I expected a full and vibrant arrangement, but what arrived was very substandard, with very few flowers and not at all what was shown online. Frankly, I’ve seen better quality flowers at a supermarket or garage forecourt. When I raised this with your customer service team, I was told the bouquet was “perfect,” which I find dismissive and unacceptable. The arrangement I received does not represent good value for money, nor does it match your advertised product.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the bouquet you received did not meet your expectations and that your concerns were dismissed. Warm regards, Rosie

Posted 10 months ago

“For the florist pick bouquet they were distinctly underwhelming lacking in quantity and quality, a disappointing purchase.”

Helpful Report

Posted 10 months ago

Hello, Thank you for sharing your thoughts with us. I’m truly sorry to hear that the florist pick bouquet fell short of your expectations in both quantity and quality. We strive to provide beautiful arrangements, and it’s disappointing to know we missed the mark this time. Your feedback is essential, and we'll be looking into this matter further to ensure a better experience for our customers in the future. Warm regards, Katie

Posted 10 months ago

“Flowers turned up on time, the box was battered,delivered upside down and soaking wet. Most of the flowers were ok ,I complained about the condition and was told they were sorry and offered a £5 refund. My recommendation would be not to use this company as instead of a nice birthday surprise, it was more of a shock.”

Helpful Report

Posted 11 months ago

Hello Simon, Thank you for your feedback, and we're truly sorry to hear about the condition in which your flowers arrived. They should have been a beautiful birthday surprise, not a disappointment, and I completely understand how upsetting this must have been. We will be following up with our courier regarding the handling of your order, as flowers should never arrive in that state. I’m also sorry that our initial resolution didn’t feel sufficient. Your comments are invaluable in helping us improve both our service and customer experience, and we really appreciate you bringing this to our attention. Warm regards, Tom

Posted 11 months ago

“the flowers that turned up were absolutely NOTHING like the image i ordered from. I tried to resolve it with 123 flowers and was literally treated like i was stupid. In the end i was told to dispute it with my bank as 123flowers werent going to do anything. I sent the 2 photos of their website and what was delivered and they insist they are the same?? I mean, I am no florist but i have clear vision”

Helpful Report

Posted 11 months ago

Hello Craig, Thank you for taking the time to leave a review. We are very sorry to read about your experience and the disappointment caused by your recent order. It’s upsetting to hear that you felt the flowers you received did not match the image you ordered, and we sincerely regret that our team’s response left you feeling unheard. We always aim for our bouquets to reflect the product images as closely as possible, but as flowers are a natural product, there can sometimes be slight variations. As stated on the website, this bouquet is sent in bud form to ensure maximum freshness. Warm regards, Rosie

Posted 11 months ago

“The flowers that were delivered were nothing like the ones I ordered & were minus the vase. I specifically wanted them in a vase as my daughter is on crutches. They were also delivered a day late - I am very disappointed with the service I did not receive!”

Helpful Report

Posted 11 months ago

Hello Carole, Thank you for sharing your thoughts. I’m genuinely sorry to hear that your experience did not meet your expectations. We understand how important it is for orders to be delivered on time and in the correct condition. We have checked your order, and as you didn't order a vase, there wouldn't have been one sent. Please know that we take your feedback seriously and are committed to making improvements. If you haven't already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 11 months ago

“I ordered flowers for a special occasion, but was really disappointed. The bouquet arrived late, which completely defeated the purpose of the surprise, and the arrangement itself looked nothing like the vibrant display pictured on the website. The flowers were droopy and unimpressive, with some petals already wilting. For the price I paid, I expected much fresher blooms and better service. Unfortunately, I won’t be ordering from this florist again.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that your order did not arrive on time and that the bouquet did not meet your expectations. We strive to provide our customers with fresh, vibrant flowers, and I apologise that we fell short in your case. I can see that you did reach out to our team regarding this delay, and this was resolved. However, if you have any images of the flowers, please could you send them to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 11 months ago

“I purchased a florists luxury special and was very disappointed with what was delivered. There was not 24 stems and only contained 2 colours this is not 'luxury'. I complained to no avail. I will not be buying from this company again.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I’m really sorry to hear that your experience with your order did not meet your expectations. We aim to provide a luxurious experience with our floral arrangements, and it’s disheartening to learn that we fell short in this instance. Please know that your concerns are taken seriously, and we value your feedback as it helps us improve our services. A member of our review team has reached out via email. Kind regards, Rosie

Posted 11 months ago

“Wish I had read the reviews. I am ashamed of the flowers I sent to my daughter. Looks like I stole them from a grave yard. Cheap and nasty. Very disappointed”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your thoughts with us. We are really sorry to hear that the flowers you received did not meet your expectations and that you felt disappointed. We understand how important it is to send something beautiful to loved ones, and we regret that this has not been your experience. Our customer service team have replied to your email to assist further. Warm regards, Rosie

Posted 11 months ago

“Scotland is a classed as a difficult to deliver area so your flowers will not be delivered according to you request, whether you pay or use free delivery.”

Helpful Report

Posted 11 months ago

Hello Yvonne, Thank you for your feedback. We’re sorry to hear that your delivery did not meet your expectation. We strive to provide the best service possible, and we understand how disappointing it can be when there are delays or issues with your order. Your concerns are very important to us, and we are always looking for ways to improve our service. If Warm regards, 123 Flowers

Posted 11 months ago

“Terrible!! I will never order from this company again. The bright flowers of "Summer Joy" somehow because "Natures Best" which is not advertised on the 123 Flowers site. It was sparse, dark and dull, had 80% greenery to fill it out and around 3/4 flower stems, and these were not the flowers in the arrangement I ordered. It was lanky and did not form the circular arrangement as advertised. I paid £24.99 for stems I could have got from the field near my home. The annoying thing was they stated they could not do anything unless an "Arial photo" was taken. I am 280 miles away from the recipient hence the use of a company on line. Why?? they could not assess them anyway as they do not advertise or sell them. It is still warm weather and there are still lots of flowers in the gardens so why green spikes? Stay away from them because what they advertise and you order are totally different things, then you get yet different flowers.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your feedback with us. We are genuinely sorry to hear about your experience and the disappointment it has caused. We strive to provide quality arrangements, and your concerns are important to us. We continually work on improving our service and product offerings. With regards to the name of the bouquet, I can confirm they are both the same. Sometimes our bouquet names do change over time and it has just reverted back to the original name on the order confirmation. A member of our review team will be in touch via email to assign further with this. Warm regards, Tom

Posted 11 months ago

“Absolutely appalling service!! This company only apologises for their poor service but never offers to rectify their shoddy products. Website flowers look beautiful but are definitely not what you receive. A supermarket bunch of flowers would be far superior to what you get. So disappointed, will never order again.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave your feedback. We are truly sorry to hear about your experience and understand your disappointment with the quality of the flowers received. This is not the standard we aim to provide, and we sincerely apologise for falling short of your expectations. Your concerns are important to us, and we assure you that we are continuously working to improve our service and products. If you have not already, we invite you to reach out to our customer service team for assistance. Warm regards, Rosie

Posted 11 months ago

“Avoid this site!! Bad quality flowers & poor customer service.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your feedback. We’re very sorry to hear about your experience with both the quality of the flowers and our customer service. This falls short of the high standards we strive to maintain, and we completely understand how disappointing this must have been for you. Please also accept our sincere apologies for the outcome, and that our team was unable to provide you with a resolution that met your expectations. Warm regards, 123 Flowers

Posted 11 months ago

“The bunch of flowers i was sent looked like they had forgotten to put flowers it just loads of greenery. Very disappointed wont b buying from this company again. Got no help from company when i complained just made up excuses! Disgusting service”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. We’re very sorry to hear that your experience didn’t meet your expectations and that you were disappointed with the bouquet received. Our goal is always to provide beautiful, fresh arrangements, and we regret that we fell short for you on this occasion. Our customer service team have reached out via email. Warm regards, Rosie

Posted 1 year ago

“Worst customer service and experience. REVIEWS ARE FAKE!!! Please dont shop here. They will send the worst bouquet and say “ it will blossom” if you dont want to be embarrassed by sending flowers then dont use this companyZ”

Helpful Report

Posted 1 year ago

Hello Sara, Thank you for your review. We're sorry to hear that you're disappointed with the bouquet you received. To ensure the longest vase life, we send our freesias in bud. However, if you've followed the care instructions and allowed up to three days for the flowers to bloom but are still dissatisfied, we’d be more than happy to investigate this further for you. Kind regards, Rosie

Posted 1 year ago

“Really disappointed, these were a birthday gift , picture shows medium bouquet that has 4 sunflowers, and lots of greenery, it doesn't stipulate how many flowers are in a large.... turns out for the extra £10 you get one flower! £29.99 for 5 sunflowers??? In the current climate that was an awful lot of money for me and to say I feel let down is an understatement!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. We’re very sorry to hear that the bouquet did not meet your expectations and that you felt disappointed with the value for money. We understand how important it is to receive a beautiful arrangement, especially for a special occasion. We appreciate your feedback about the clarity of our flower quantities, as we aim to accurately represent our products. I can see you are in contact with our customer support team. We hope this issue can be resolved. Warm regards, Tom

Posted 1 year ago

“Infuriating process - refuses to let me buy without signing up and disclosing personal details (beyond the necessary) - no doubt to ensure they can bombard me with promotions and sell on my details. Then after a laborious sign up process it won't recognise my account and keeps sending me round in online circles. Wasted 40 mins of my time - off to another provider and I won't be back.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. We sincerely apologise for the frustration you encountered during the sign-up process. We understand that providing personal details can be off-putting, and we appreciate your feedback regarding this aspect of our service. We strive to create a seamless shopping experience and regret that we missed the mark this time. Your comments are invaluable to us as we continuously work to improve. If you have any further concerns or need assistance, please reach out to our customer service team. Warm regards, Katie

Posted 1 year ago

“Would not recommend buying from this company. Flowers came and look nothing like the photo. After communicating with them they still believe it was an acceptable bouquet. Very disappointed and was so embarrassed when my partner pulled them out. For the company to still say that it is acceptable is a joke.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the bouquet you received did not meet your expectations and that it caused embarrassment. We want every customer’s experience to be positive, and your comments are important for us to improve our service. We note on our website that this particular bouquet is sent in bud form. Once the care guide is followed, the flowers will bloom and more closely resemble the bouquet shown online. Warm regards, Rosie

Posted 1 year ago

“Flowers not in great condition also not delivered until 19.10 in the evening”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. We sincerely apologise for the late delivery and the condition of the flowers you received. As we use a third-party courier, we’re unable to provide exact delivery times. The courier organises their own delivery routes, which unfortunately means we have no direct control over this. We completely understand how frustrating this can be and appreciate you bringing it to our attention. Your experience matters to us, and we’ll be addressing this internally to help improve our service. If you haven’t already, please email images of the bouquet to enquiries@123-flowers.co.uk, including your order number and “REVIEW” in the subject line. Warm regards, Rosie

Posted 1 year ago

“I have just received your flowers , and sorry to say they are of very poor quality, they are a present so I dont want to make to much of it , However I have just come out of hospital , and I feel disappointed on behalf of the senders who are close relatives ,and I know they would chose flowers of good quality. I can safely say I would getter a better bunch from the local garage, I would not recommend these . I will say they were wrapped satisfactory .”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts with us. We sincerely apologise for the disappointment regarding the quality of the flowers you received. We understand how important it is for gifts to reflect the care and attention of the senders. Your feedback regarding quality is vital, and we will address it with our team to ensure improvements are made. We have reached out via email to look into this. Warm regards, Katie

Posted 1 year ago

“Ordered for my sister in law 80th birthday. They delivered late and she was not at home even though she had a box for presents and they did not give them to the neighbour. They said they needed a signature. They were eventually delivered 2 days later with NO signature required and the flowers were not in a good state. I complained but they were not interested”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. We're genuinely sorry to hear that your order was not delivered on time and that the flowers arrived in poor condition. We understand how disappointing this must be, especially for a milestone birthday celebration. With our before 1 pm delivery option, someone has to be at the address to accept delivery. I do apologise for this. If you haven't already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further. Warm regards, Katie

Posted 1 year ago

123 Flowers is rated 4.6 based on 13,523 reviews