123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.60

4.6 Rating 13,382 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,382 reviews

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Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I would give no stars if this was possible. Ordered on the 11th for a delivery on 28th which never turned up. Complained and they promised to send again on 3rd which never turned up again because the courier decided to take to a collection locker in a different town. Customer service is bare minimum, they promise a refund on the phone and deny over email. Still arguing for a refund. James in particular from customer is not helpful.”

Helpful Report

Posted 10 months ago

Hello Holly, I’m truly sorry to hear about the multiple issues you faced with your order. This experience is certainly not representative of the level of service we strive to provide, and I completely understand your frustration. I appreciate you bringing this to our attention, and I assure you that your feedback will be taken seriously as we work to improve our processes. I can see that this was resolved. Best regards, Rosie

Posted 10 months ago

“Paid for a large bunch at £35 and they are an absolute waste of money may aswell gone to local supermarket and spent £10 as they would have been better poor customer service just stated that they are correct and won't issue any refund or ability to return please don't waste you're money on these flowers from here”

Helpful Report

Posted 10 months ago

Hello, Thank you for taking the time to leave a review. We're really sorry to hear that you were disappointed with your recent order. We always aim to provide beautiful, fresh flowers that offer great value, so it's upsetting to know that we didn’t meet your expectations this time. We truly appreciate your feedback and will take it on board as we continually work to improve our service and customer experience. Warm regards, Rosie

Posted 10 months ago

“I ordered a bouquet for my mum of Mother’s Day and I’ve never seen a more sparse bouquet. The quality was absolutely terrible and the website is very misleading. I felt so embarrassed that I bought another bouquet from a different company. All I can say is avoid like the plague.”

Helpful Report

Posted 10 months ago

Hello, Thank you for taking the time to share your experience, and I truly apologize for the disappointment you've felt with your order. It's incredibly important for us to meet our customers' expectations, especially for special occasions like Mother's Day. I'm sorry that the bouquet didn't match what you anticipated, and I understand how that can be both frustrating and embarrassing. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Best wishes, Katie

Posted 10 months ago

“Do not use this company, I have received different flowers shown on the picture, they do. It provide the size either so to my surprise it was so small, the flowers were sparse, a tiny bouquet only. When I contacted customer service they stayed they couldn’t do anything about it? Absolutely poor customer service. Did not come up with a solution at all.”

Helpful Report

Posted 10 months ago

Hello, Thank you for sharing your feedback, and I sincerely apologise for the experience you've had with your order. We understand how important it is to receive exactly what you've selected, and I'm sorry we fell short this time. Your concerns about customer service are valid, and I assure you that we are always working to improve our support. I can see that this has ben received. Best wishes, Katie

Posted 10 months ago

“Flowers were fatigued when they arrived and don’t last. Difficult to tell someone who has ordered them as a gift.”

Helpful Report

Posted 10 months ago

Hello, Thank you for sharing your experience with us. I'm truly sorry to hear that the flowers you received did not meet your expectations and lacked the freshness you anticipated. It's essential for us to provide quality products, especially when they are meant as a gift. We take your feedback seriously, and I assure you that we'll address this with our team to prevent similar issues in the future. Please reach out to our customer service team at enquiries@123-flowers.co.uk with your order details and some images of the bouquet. We would be happy to look into this for you. Best wishes, Katie

Posted 10 months ago

“DO NOT USE. My daughter ordered some flowers for me, a week before hand to be delivered for mothers day. It's now Tuesday afternoon and still no sign of them. She has tried phoning them but gets no answer, she has tried emailing and gets no response. Absolutely disgusting all round and will never be used again!!!!!”

Helpful Report

Posted 11 months ago

Hello Julie, I’m truly sorry to hear about the issues you encountered with your daughter’s order. I completely understand how frustrating this situation must be, especially as it was meant to be a special surprise for you on Mother’s Day. If you’d like to reach out directly at enquiries@123-flowers.co.uk, we can investigate this matter further. Best wishes, Katie

Posted 10 months ago

“We live overseas so we ordered flowers to be sent to our mum for Mothers Day. Flowers arrived a day late, some were dead and the ones that weren’t barely lasted a couple of days. When I complained, the email response was instructions on how to care for my “droopy flowers”. I will NEVER use this company again. They didn’t care that my order was delivered late or that the flowers were of a very poor quality.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your concerns, and I’m truly sorry that your experience didn’t meet your expectations. It’s disappointing to hear that the flowers were delayed and didn’t arrive in the condition we strive to provide. I’ve reviewed your order and can see that you selected free delivery. As noted on our website, particularly when choosing this delivery option, it may take 1-2 additional working days for transit. Our customer service team is currently awaiting further images of the bouquet to investigate this further for you. Best wishes, Katie

Posted 10 months ago

“I preorder a bouquet of Pure beauty for Mother’s Day yesterday and unfortunately the flowers already started to show decline in health today. So much that my mum had even commented on the quality. When I’ve compared the image of pure beauty to what I received there is lack of flowers. It’s disappointing as I could have bought a cheaper bouquet from my local supermarket like I how always do and they last me and at least a week. It’s a shame as I have used you previously, but when checking Facebook reviews I can see multiple people commenting and providing images showing a lack of quality and weathering flowers. Even mentions that you are strict on not providing refunds. I guess you’ve dropped your standards considerably… it’s a shame. It’s a shame I can’t post the images as I’m getting this message appear “* We could not upload one of your files, please try again later or contact support.””

Helpful Report

Posted 10 months ago

Hello Lauren, Thank you for taking the time to share your feedback. I’m truly sorry to hear that the bouquet did not meet your expectations and that you’ve experienced quality issues. We take pride in our flowers and it’s disappointing to learn that we fell short this time. I appreciate your concern regarding the quality, and we are always looking for ways to improve. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 10 months ago

“Ordered flowers for mothers day. To be delivered yesterday and nothing came- still nothing today either..No response from customer service. Absolutely terrible company!”

Helpful Report

Posted 10 months ago

Hello Emily, Thank you for your review. I’m truly sorry to hear about the delivery issue you experienced and the lack of response from customer service. This is not the experience we strive to provide. We value your feedback and would like to resolve this matter for you. I can see our team over on Instagram has responded to your message. Best wishes, Katie

Posted 10 months ago

“Dear Friend 123flowers, I am writing to express my dissatisfaction with a recent flower delivery I received on 29/03/2025. Unfortunately, the flowers were not as described on your website. They were very floppy, and some flowers were dead, they were very bland. This was disappointing, as I had high expectations based on your usual quality”

Helpful Report

Posted 10 months ago

Hello, Thank you for your feedback. I’m sorry to hear that the flowers you received were not up to our usual standards and that some were in poor condition. We strive to ensure that our products meet high quality and aesthetic expectations, and we regret that we fell short in your case. Our customer service team has responded to your email. Thank you again for sharing your experience. Best wishes, Katie

Posted 10 months ago

“Please don't use this company. I had 2 separate orders this week. 1 was described by recipient as poor quality and the second order arrived late . After complaining I was just sent a list of their small print terms and conditions with no offer of a refund. Avoid”

Helpful Report

Posted 11 months ago

Hello Shaun, Thank you for your feedback. I'm truly sorry to hear about the issues with your orders and that your experience did not meet your expectations. It’s concerning to learn that the quality was lacking and that your second order arrived late. We take such matters seriously and want to address your concerns. If you could please send us some images of the bouquet to enquiries@123-flowers.co.uk with more details about your orders, we would be glad to assist you further. Best wishes, Katie

Posted 11 months ago

“Had a bunch of flowers delivered for my girlfriend she said half of the flowers are dead ao on this occasion I’ll say I’m not a satisfied customer”

Helpful Report

Posted 11 months ago

Hello Adam, Thank you for sharing your feedback. I’m truly sorry to hear that the flowers did not meet your expectations and that half of them were in poor condition. It’s important to us that our customers are satisfied, and it’s disheartening to learn that we’ve let you down on this occasion. We’d appreciate the chance to address your concerns. If you could send us some photos of the arrangement to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, we would be more than happy to assist you further. Thanks again for your comments. Best wishes, Katie

Posted 11 months ago

“Glad I didn't pay 39.99 the flowers looked like a 10 bunch supermarket would of been a better option”

Helpful Report

Posted 11 months ago

Hello, I’m sorry to hear that you were disappointed with your flowers. We aim to provide beautiful arrangements that bring joy, and it’s clear we missed the mark for you. Your feedback is valuable, and we want to ensure we fully understand your concerns. If not done already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 11 months ago

“Not nice at all, they came looking half dead not colorful and not even full at all”

Helpful Report

Posted 11 months ago

Hello, I’m very sorry to hear that the flowers you received did not meet your expectations. We strive to provide fresh and vibrant arrangements, and it’s disappointing to learn we fell short this time. Your feedback is important to us, and we would appreciate the opportunity to make this right. I have contacted you via email to look into this. Thank you for sharing your experience. Warm regards, Ellie

Posted 11 months ago

“I will never use this company again ! Failed to deliver then blamed the courier no communication regarding failed delivery I had to chase to then be told they are not responsible and would not offer refund ! I was told it was my responsibility to contact the recipient to notify of intended delivery - so what's the whole point of sending flowers as a surprise???? I would definitely NOT recommend and AVOID ! Unless you like being disappointed !”

Helpful Report

Posted 11 months ago

Hello, I'm truly sorry to hear about your experience with us. It’s always our aim to deliver joy through our flowers, and it’s disheartening to learn that we let you down. I completely understand your frustration regarding the delivery and communication issues. We can see that delivery was attempted as requested but there was no answer. Delivery was then attempted the day after and was successful. Best wishes, Katie

Posted 11 months ago

“Appalling, Nothing like the advert shown, DON'T waste your money or time, The person receiving these will be very disappointed at your expense. They basically send you under half a bunch, and refuse to do anything about it, even with picture evidence. I received Nothing like the picture. We will be contacting Trustpilot and leaving reviews on facebook, as many others have..... My lovely Dad wanted to make me feel better..... How very sad.”

Helpful Report

Posted 11 months ago

Hello Viv, Thank you for your feedback, and I truly apologise for the disappointment you've experienced. It’s disheartening to hear that your order did not match your expectations, and we understand how important it is for our flowers to reflect the joy they’re meant to bring. Please know that your concerns are valid, and we take them seriously. If you could send us any photos along with your order number to enquiries@123-flowers.co.uk, we would be more than happy to look into this for you. Best regards, Katie

Posted 11 months ago

“Unfortunately the website photos are hugely misleading. I ordered flowers for my wife's birthday expecting even bigger bouquet than in the photos, as the photo was of a medium one and i ordered a large. What was delivered is beyond shameful, barely any flowers, almost none bloomed. I contacted 123flowers but they didn't want to know and said that it is what is supposed to be delivered. Shame. Never again. Wasted time and money. Do not order. Photos of the website and the real one added.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your experience, and I'm genuinely sorry to hear that your order did not meet your expectations. We aim to deliver beautiful arrangements, and I regret that we fell short in this case. I understand how disappointing it can be when special occasions don't go as planned. I have contacted you via email. Warm regards, Ellie

Posted 11 months ago

“Do not use this company .. I ordered flowers for friends birthday also paying 10%for extra at a cost of £ 24.99 . The next day I saw the same amount of flowers that my friend received in Aldi for £4.99 . Disgusting customer service . Have attached photo of order received versus website example .”

Helpful Report

Posted 11 months ago

Hello Rose, Thank you for sharing your feedback. I'm truly sorry to hear that you felt your order did not meet your expectations. We strive to ensure our products reflect the quality advertised, and I regret to learn that we fell short in your case. Your concerns about customer service are noted, and we will review this internally to improve our processes. I can see that this has since been resolved with our review team. Best wishes, Katie

Posted 11 months ago

“Today is March 16, my granddaughter's birthday, she was expecting flowers from me, but my order, which was made 5 days ago on March 11, has not been delivered. And it is not known when it will be delivered. Thanks to you, the day was ruined. I regret that I did not read other reviews in advance. I recommend reading reviews before using the services of this company! I will resolve the issue of moral and material compensation.”

Helpful Report

Posted 11 months ago

Hello Larisa, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see that this has been delivered now. Warm regards, Katie

Posted 11 months ago

“Ordered what looked like a lovely bunch of flowers in the photo. What i recieved was a bouquet of fillers and 3 flowers to which 1 was broken. Emailed the company to say they are the same flowers as I ordered. Will upload pictures so you can make you own judgement but they are not the same. DO NOT WASTE YOUR MONEY. BUY ELSEWHERE.”

Helpful Report

Posted 11 months ago

Hello Hannah, I truly apologise for your recent experience with our service. It’s disappointing to hear that the bouquet you received did not align with your expectations and that you had an unpleasant encounter with our customer support. We aim to provide arrangements that reflect the quality shown on our site, and I regret that we fell short in this instance. I can see a fresh bouquet was arranged for delivery. Best wishes, Tom

Posted 11 months ago

123 Flowers is rated 4.6 based on 13,382 reviews