123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,374 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,374 reviews

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Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers received was nothing like the picture. I've seen better looking weeds. Embarrassing since we are in South Africa and trusted you to deliver what you offered. Compare the pic on your website to what was delivered. Shocking.”

Helpful Report

Posted 7 months ago

Hello Marius, We sincerely apologise for your experience and understand your disappointment. We aim to deliver beautiful arrangements that reflect what is shown on our website, and it’s disheartening to know that we fell short in your case. Your feedback is very important to us, and we will use it to improve our services moving forward. Warm regards, Katie

Posted 7 months ago

“Half the flowers were dead within a few days and as I had gone past the deadline for complaints company wasn't interested and as I could prove anything as i had composted them. Also tried 1 excuse and blamed the house they were in, have bought better in aldi and Tesco. Won't buy from them again or recommend them.”

Helpful Report

Posted 7 months ago

Hello Jim, We’re genuinely sorry to hear about your experience with the flowers and the frustration it caused. We strive to ensure all our customers receive high-quality products, and it’s disappointing to know we fell short in your case. Your feedback is invaluable, and we will definitely take it into account as we work to improve our service. Warm regards, 123 Flowers

Posted 7 months ago

“I am sad to report that the flowers delivered by 123 Flowers were underwhelming to say the least. These flowers were sent to a dear friend who sadly lost her aunt. I purchased the largest bunch available going from what was advertised on the website. The pictures attached show they were lacking in comparison. I won’t be using this company again and would probably utilise supermarket flowers at half the price. I did reach out to the company to express my concerns but was informed they were of the required standard. Judge that for yourselves”

Helpful Report

Posted 7 months ago

Hello Lauren, Thank you for sharing your feedback. We're sincerely sorry to hear that the flowers delivered did not meet your expectations, especially during such a difficult time for your friend. We take pride in our offerings, and it’s disheartening to learn that we missed the mark. Your concerns are important to us, and we will use your insights to enhance our services. Warm regards, Rosie

Posted 7 months ago

“Totally disappointed with the flowers that were sent compared to what is advertised! Shocking customer service. Do not use these people. You will be sadly disappointed. I would never recommend.”

Helpful Report

Posted 7 months ago

Hello Mrs, Thank you for your review. We're truly sorry to hear that your experience did not meet your expectations and that the flowers you received were disappointing. We strive for quality and customer satisfaction, and your feedback is crucial in helping us improve. Warm regards, Team 123 Flowers

Posted 7 months ago

“Flowers were nothing like the ones on the website! My husband bought them as a birthday gift and I have to say they are the worst bouquet of flowers I have ever received from him in 47 years. Quality was poor, very few stems and no greenery. Not to mention the cost! I could have bought them as a same in the supermarket for £5.00”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. We're genuinely sorry to hear that the flowers you received did not reflect the quality you were expecting. It's disappointing to know that we fell short, especially for such a special occasion. Your comments are valuable to us and will help us improve our service. If you haven't already, please could you forward us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Warm wishes, Tom

Posted 7 months ago

“Very disappointed with attitude of customer service when my flowers didn't arrive. The lady said my flowers were refused, by me, on Royal Mail delivery. Royal Mail did not attempt delivery, and, as I didn't have contact with courier, how could I refuse them, Just sent email to company to see if I get a better response and will update if I get a more positive reaction. The flowers were ordered, sent by my daughter who lives in America and were sent for my 77th birthday Saturday 21st June.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your experience with us. We're very sorry to hear about the issues you faced with the delivery of your flowers and the response from our customer service team. It's important to us that our customers feel valued, and we appreciate your feedback as it helps us identify areas for improvement. Warm wishes, Team 123 Flowers

Posted 7 months ago

“Not like the picture at all”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback. We're sorry to hear that the flowers you received did not match the picture you were expecting. We aim to provide a consistent experience, and appreciate your comments as they help us enhance our services. If you haven't already, please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 8 months ago

“I am shocked with the flowers received today I couldn’t even call it a bouquet who would cost less than 5 pounds at tesco I complained and apparently that is the write amount for a standard bouquet I will not shop here again”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to share your thoughts with us. We are truly sorry to hear that the bouquet you received did not meet your expectations. We strive to provide quality arrangements and your feedback helps us understand where we need to improve. Warm regards, Rosie

Posted 8 months ago

“Received flowers for my birthday from my colleagues and by next morning half bouquet was dead. Very disappointed. I had a card which was empty too. Ruined my birthday.”

Helpful Report

Posted 8 months ago

Hello Leena, Thank you for sharing your feedback with us. We are truly sorry to hear that the flowers did not meet your expectations and that you received an empty card. We understand how important special occasions like birthdays are, and it's disheartening to know we fell short in making yours memorable. We value your feedback as it helps us improve our service. Please reach out to us at enquiries@123-flowers.co.uk with any details so we can assist you further. Warm regards, Rosie

Posted 8 months ago

“Flowers were not as advertised. Rose and carnation died within 3 days. Will not be using 123 flowers again.”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to share your experience. We're truly sorry to hear that the flowers you received were not as advertised and that they did not last as long as they should have. Your satisfaction is very important to us, and we understand how disappointing this must be. We’d appreciate the opportunity to look into this further. Please share any photos along with your order details to enquiries@123-flowers.co.uk with 'REVIEW' in the subject line so we can assist you better. Warm wishes, Rosie

Posted 8 months ago

“Very disappointed, flowers not like the photo despite upgrading to middle sise bouquet.will not be shopping with them again 😑 photos attached from web of the flowers requested and photos of flowers received, Rose was almost dead when delivery.”

Helpful Report

Posted 8 months ago

Hello Mrs Holmwood, Thank you for sharing your experience with us. We sincerely apologise that the flowers did not match what you expected and for any disappointment caused by their condition upon arrival. We take pride in our arrangements and it's disheartening to hear we missed the mark this time. Your feedback is invaluable as we look to improve our offerings and service. We encourage you to share any images and your order details with us at enquiries@123-flowers.co.uk with 'REVIEW' in the subject line so we can investigate this further and address your concerns. Warm regards, Katie

Posted 8 months ago

“Nothing like the picture and some stems dead. Very disappointed.”

Helpful Report

Posted 8 months ago

Hello, Thank you for bringing your concerns to our attention. We’re genuinely sorry to hear that the flowers did not match your expectations and that some stems were not in good condition. We strive to provide high-quality arrangements and it’s disappointing to know we did not deliver on that promise this time. Your feedback is important to us as we continuously work towards improving our services. We’d love the opportunity to make this right. If you could send us images along with your order details to enquiries@123-flowers.co.uk with 'REVIEW' in the subject line, we’d be glad to assist you further. Warm wishes, Katie

Posted 8 months ago

“My friend ordered flowers and what she got was an absolute disgrace. Avoid she’s been in contact with you and still you are not prepared to offer any compensation. Not like the picture absolutely shocking”

Helpful Report

Posted 8 months ago

Hello, Thank you for reaching out to share your thoughts with us. We’re truly sorry to hear that the flowers did not meet your expectations and that your friend has had difficulty resolving this issue. We always aim to provide the best service possible and your feedback highlights areas where we can improve. We appreciate your friend's patience in trying to connect with us. It’s really important to us that customers feel valued and heard, so we apologize if that hasn’t been the case in this instance. If your friend could send us more details along with any images to enquiries@123-flowers.co.uk with 'REVIEW' in the subject line, we would be more than happy to take another look and see how we can assist further. Warm wishes, Katie

Posted 8 months ago

“Rubbish. Don’t be fooled by the pictures, they don’t want to address issues when you point them out. Not worth the money…”

Helpful Report

Posted 8 months ago

Hello Alison, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent experience did not meet your expectations. We always strive to deliver high-quality products and service, so it’s disappointing to learn we fell short in this instance. We appreciate your comments regarding the difference between the pictures and the actual bouquet, and we understand your frustration with our response. It’s very important to us that our customers feel heard, and we regret if you feel otherwise. Please note that the lilies in this bouquet are intentionally delivered in bud form to ensure freshness upon arrival. Regarding the number of lily heads, our counts are based on the number of stems rather than individual heads. According to our records, the correct number of stems was included in your order. Warm wishes, Katie

Posted 8 months ago

“Extremely disappointed with both the quality of flowers and customer service. The bouquet I received arrived in a poor, wilted condition, and I provided dated photographic evidence on the day of delivery. Despite this, the company refused a refund and only offered a small voucher, claiming their internal policy overrules my legal consumer rights. When I explained my rights under the Consumer Rights Act 2015, they still refused to help, showing a complete lack of care or accountability. I have since had to escalate the issue via my card provider and Trading Standards. I would not recommend this company — poor product, poor service, and zero responsibility when things go wrong. Avoid.”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the condition of the bouquet you received and the frustration caused during your attempts to resolve the issue. We understand how disappointing it is to receive flowers in anything less than perfect condition. We're also sorry that our handling of your concern left you feeling unsupported and unheard — that is not the experience we strive to deliver. If you’re willing to give us another chance to make this right, please feel free to reach out to us at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Ellie

Posted 8 months ago

“What is ordered and what my friend received were 2 very different things. Also no card was delivered with the flowers so she didn't know who they were from or what my message was. Total waste of money and when I complained was offered £5 credit on my account and a 50p refund. How insulting and will definitely not be using again”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your experience with us. We sincerely apologise for the discrepancies between what you ordered and what was delivered, as well as for the lack of a card. We understand how important it is for your friend to know who the flowers are from and to receive your message. We do advise on the website that our flowers are sent in bud form. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. We're sorry to hear that our response to your complaint was not adequate. Your feedback about the offered credit and refund has been noted, and we will work on improving our customer service approach. Our aim is to ensure that our customers are satisfied with every order. Warm wishes, Katie

Posted 8 months ago

“Terrible, awful, practically dead flowers received. Do not recommend and am seeking full refund to take my custom elsewhere. Avoid at all costs!!”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback. We're very sorry to hear about your experience with the flowers you received. It’s our priority to deliver fresh and vibrant arrangements, and we understand how disappointing it can be when we do not meet those expectations. We would appreciate the opportunity to resolve this for you. I have responded to your email. Warm regards, Ellie

Posted 8 months ago

“I would never recommend this site. What I ordered based on the photos on the website was completely different from what my friend received. I am very disappointed, as the bouquet was much smaller than the one I ordered. Additionally, the customer service was inappropriate and unprofessional.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback. We're truly sorry to hear that the bouquet did not match your expectations in size and appearance. It’s our goal to provide beautiful arrangements that align with what is shown on our site, and we regret that we fell short in this instance. In regards to the customer service experience you mentioned, we take this feedback seriously and will ensure it is addressed with our team. We appreciate you bringing this to our attention. Warm regards, Rosie

Posted 8 months ago

“Would never order from thus site again. What i ordered from the photos on website to what my friend actually received is vastly different. I am so disappointed”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback. We're genuinely sorry to hear that the flowers your friend received did not align with the photos on our website. We put a lot of care into our presentations, and we regret that we didn't meet your expectations this time. We do state that it is a medium size shown on the website. As you purchased the standard size, there are fewer stems in this. Warm regards, Katie

Posted 8 months ago

“I do not recommend this seller under any circumstances. I placed my order over a week ago, and only today – just one day before the expected delivery – I received a message saying they are unable to fulfil it. Now I have to wait 2–3 working days for a refund. Absolutely unacceptable. This matter will be reported to a manager.”

Helpful Report

Posted 8 months ago

Hello Kamil, Thank you for bringing this to our attention. We're very sorry to hear about the issues you've encountered with your order. We understand that receiving unexpected updates can be frustrating, and we sincerely apologise for any inconvenience this has caused. Unfortunately, as it was an international product selected for a UK delivery, we couldn't fulfil this. However, we could send a different bouquet. I am sorry for the short notice and I will feed this back to our team. Warm regards, Rosie

Posted 8 months ago

123 Flowers is rated 4.6 based on 13,374 reviews