123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,521 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,521 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company. £30 for two wilted roses, three dud carnations and some daisies. An absolute rip off.”

Helpful Report

Posted 6 months ago

Hello, We’re very sorry to hear about the wilted roses, carnations and daisies. This isn’t the experience we aim to provide, and we understand your frustration. Kind regards, Team 123 Flowers

Posted 6 months ago

“If I could zero stars I would. For my order I chose the florist choice, which were nice pale pinks. Instead my mum received really dark colours the only thing that was light coloured were the yellow roses. Unfortunately some of the the stems of flowers seemed half dead, I contacted customer support and they said nothing was wrong with them, really not happy.”

Helpful Report

Posted 6 months ago

Hello Mags, We’re very sorry to hear about the mismatch in the bouquet and the condition of some stems. This isn’t the experience we aim to provide, and we understand your frustration. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 6 months ago

“When I choose to send flowers to someone for her birthday on a specific day I expect to be delivered exactly on that day. If you have your delivery by Royal Mail and you don't know that they don't delivered on weekends, this is unacceptable for your customers. I really hope that the flowers gonna look more than beautiful... I'll be back after delivery ....”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We’re very sorry your delivery did not arrive exactly on the requested day and for the frustration caused by weekend delays with Royal Mail. This isn’t the experience we aim to provide, and we understand your disappointment. Kind regards, Team 123 Flowers

Posted 6 months ago

“Received flowers from a friend. Received in very poor condition and only lasted a few days before they were dying. Absolute disgrace for the money they cost.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We’re very sorry your flowers arrived in poor condition and only lasted a few days. This isn’t the experience we aim to provide, and we understand your disappointment given the cost. If not done already, please could you get in touch with our Customer Support team at enquiries@123-flowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Katie

Posted 6 months ago

“Ordered flowers as a birthday present in plenty of time. Got a message on the day that they won't be delivered for another two days. I'm so disappointed.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We’re very sorry your flowers weren’t delivered on time and for the disappointment this caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team 123 Flowers

Posted 6 months ago

“Very disappointing! The basket of bulbs was delivered in a terrible state, the basket wouldn’t stand up and the bulbs appeared to have been thrown in. The only compensation offered was a £5 credit to be spent on a future order. It was even suggested I should provide my own container! As far as I’m concerned I have wasted £29.99; the recipient was distressed. Never again 123 flowers.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We’re very sorry your order arrived in such a poor state and for the inconvenience this caused. This isn’t the experience we aim to provide, and we understand your frustration with the basket, the condition of the bulbs, and the compensation offered. From the image provided, we can see no quality issue with the bulbs. Our team has sent an email with instructions on how to repot the bulbs. Kind regards, Team 123 Flowers

Posted 6 months ago

“Florists pick is obviously just a clever way of using up what they have a glut of. Bouquet received couldn’t have looked more different than the one ordered. Different flowers, colours and size. Great scam. Don’t be attracted by free delivery as you can’t guarantee the day. Rubbish. Tried adding photos but it doesn’t work.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. Kind regards, Katie

Posted 6 months ago

“I ordered a beautiful fabolous freesia bouquet medium for my husband’s 40th birthday, which should contain white and yellow flowers. The whole bouquet is a disappointment , I feel myself so embarrassed. None of them are yellow at all, it’s all white . I attached how it should look like, and the other pic what he actually got.”

Helpful Report

Posted 7 months ago

Hello, We’re very sorry your bouquet did not match the intended colors and left you disappointed. This isn’t the experience we aim to provide, and we understand how important it was for this occasion. A member of our reviews team has reached out. Kind regards, Team 123 Flowers

Posted 6 months ago

“Awful my wife had a bad fall and our daughter ordered fresh flowers and next day delivery they arrived 4 days later and nothing like the picture how do you get away with it”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I’m very sorry to hear that the flowers did not meet your expectations based on the images online, and I sincerely apologise for any disappointment this may have caused. Kind regards, Team 123 Flowers

Posted 6 months ago

“Awful. Don’t bother ordering from here. I ordered the “large” option at a total of £29.99. What my dear friend received for her birthday was an embarrassment and certainly nothing like what was advertised on the website. I could have got a better bunch in Aldi for £6.99. She sent me a “thank you” text with a photo of the flowers. I usually order flowers from Next or M&S and really wish I’d stuck to either of those this time. An expensive lesson learnt. I have tried to attach photos but - surprise surprise- it won’t let me.”

Helpful Report

Posted 7 months ago

Hello, We’re very sorry your order didn’t meet expectations and for the disappointment this caused. This isn’t the experience we aim to provide. A member of our reviews team has now contacted you. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 7 months ago

“Didn’t arrive in the day I ordered for, very disappointing as this was for my wife’s birthday”

Helpful Report

Posted 7 months ago

Hello, We’re very sorry your order didn’t arrive on the day you ordered and for the disappointment this caused. This isn’t the experience we aim to provide. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Kind regards, Team 123 Flowers

Posted 7 months ago

“My mum was very upset when I sent her a picture of the seasons joy bouquet that she had sent me for my birthday, it looked nothing like the picture and frankly is just 3 flowers and a load of green. Very disappointed. Avoid this company”

Helpful Report

Posted 7 months ago

Hello, We’re very sorry to hear the bouquet didn’t meet expectations and that this caused disappointment. This isn’t the experience we aim to provide. Kind regards, Team 123 Flowers

Posted 7 months ago

“I ordered Seasons Joy bouquet for my friend, but when it was delivered it looked completely different to the picture on the website. On the website it is a computer generated picture as flowers from one branch are spread evenly throw-out the whole bouquet that is impossible to do. I was very disappointed. It was embarrassing. I would never send this bouquet to my friend. I will never order flowers from 123Flowers and wouldn't recommend anyone to do so. See pictures attached.”

Helpful Report

Posted 7 months ago

Hello, We’re very sorry to hear the Seasons Joy bouquet you received looked different from the online image and caused embarrassment. This isn’t the experience we aim to provide. A member of our reviews team has reached out, as we would not want to leave you feeling this way. Kind regards, Team 123 Flowers Liebe Grüße, Team 123 Flowers

Posted 7 months ago

“Ordered a bouquet for my sister 50th birthday, unfortunately this bouquet never comes to my sister hands me. This flower “clown”company couldn’t deliver because of the weather, I keep in touch to know where way the flowers but they couldn’t deliver after few days I (my sister) still waiting they delivered but my sister never received it.”

Helpful Report

Posted 7 months ago

Hello, We’re very sorry to hear your bouquet couldn’t reach your sister as planned and that this caused disappointment. Weather and delays should never impact our service, and this isn’t the experience we aim to provide. Kind regards, Team 123 Flowers

Posted 7 months ago

“Delivery address became a mix of mine and the recipient's address (not what i keyed in). They refused to change it to the correct address and flowers were never delivered. A waste of money. I had to purchase again, from Amazon this time. Very unhelpful company. I wouldn't recommend them at all.”

Helpful Report

Posted 7 months ago

Hello, We're extremely sorry to hear you've had a hard time trying to amend your order and that has left you feeling poorly about the company - it is not at all the kind of service we set out to provide as our goal is to spread joy with our flowers! Kind regards, Team 123 Flowers

Posted 7 months ago

“I sent my lovely friend flowers to Northern Ireland as condolences for her Mum who had passed unexpectedly before Xmas. Firstly having paid extra for the speedy delivery I was disappointed with a delay but had decided to not be too quick to judge due to the time of year and amount of bank holidays but when the flowers arrived my friend sent a photo of the flowers. I was very disappointed. They looked nothing like the picture depicted on the website. Luckily my friend understands the sentiment behind the gesture but to be honest it was embarrassing.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We’re very sorry to hear that the flowers you sent to Northern Ireland didn’t arrive as expected and that your friend’s photo showed a disappointing result. This isn’t the standard we aim for. A member of our reviews team has now been in touch or will reach out to understand what happened and to discuss a resolution. Kind regards, Team 123 Flowers

Posted 7 months ago

“Got my friend a bouquet of flowers when they come there was nothing like the flowers in the picture.They was dry the leaf was yellow very disappointed not like the picture at all”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We’re very sorry to hear that the flowers didn’t meet your expectations and that you were disappointed with their condition. A memebr of our reviews team has now contacted you, and we hope this can be resolved. Kind regards, Team 123 Flowers

Posted 7 months ago

“We are disappointed and this is not the bouquet that is described! You ruined the birthday and the mood of many people because of this collection of a few glasses of flowers, not a bouquet.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We’re very sorry to hear that your bouquet didn’t match the description and that it affected the occasion. This isn’t the standard we aim for, and we’d like to look into this for you. A member of our reviews team will be in touch to resolve the issue and discuss next steps. Kind regards, Team 123 Flowers

Posted 7 months ago

“My bouquet of flowers didn't even look half as good in the photos. I thought I'd surprise someone and send a beautiful bouquet, but then I guess you can't count on much online.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We’re very sorry your bouquet didn’t meet the expectations shown in the photos. This isn’t the standard we aim for, and we’d like to look into this for you. A member of our reviews team will be in touch to resolve this. Kind regards, Team 123 Flowers

Posted 8 months ago

“Hi , will never use this shambles of a company ever again. Ordered flowers for sister in law’s birthday, four days late and came limp and dried out. In touch with customer services, no intention of helping, total con artist, disgusting company.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. A member of our reviews team has now reached out to you, and we hope this can be resolved. Kind regards, Rosie

Posted 8 months ago

123 Flowers is rated 4.6 based on 13,521 reviews