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123 Flowers Reviews

4.6 Rating 13,536 Reviews
91 %
of reviewers recommend 123 Flowers
Company Reviews Product Reviews
224
 Metrics Info
4.6
Based on 13,536 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Read 123 Flowers Reviews
Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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A
Verified Reviewer
“I ordered pink meadow and paid for large bouquet...and receied florist choice..very dissappointed in this ..having used 123 before with no issues...photos given ror comparrison...reached out to 123. To be told it can sometimes be different ...i feel the quaility and quantity does not match...such a shame...not happy at all..”
Helpful Report
Posted 4 months ago
Hello, We’re very sorry to hear that the Pink Meadow bouquet you ordered didn’t arrive as expected and that you believed you received a florist’s choice instead. After further investigation, we can confirm there was an error in our customer support communication. The correct bouquet was delivered, including the same flowers as shown in the image. Please remove the wrapping and follow the care guide as instructed to allow the bouquet to present as intended. Kind regards, Team 123 Flowers
Posted 4 months ago
J
Verified Reviewer
“I bought the "Joyous Charm" bouquet for a little gift for my fiance. The bouquet I received was nothing like what was advertised. I am disappointed, and now left with a bouquet that looks like my 7 year old son picked them out of the field.”
Helpful Report
Posted 4 months ago
Hello James, We’re very sorry to hear the bouquet didn’t match what was advertised and that you’re disappointed. This isn’t the experience we aim to provide. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers
Posted 4 months ago
C
Unverified Reviewer
“First class service , posted and receieved the next day ,, Tulips were in first class condition, and still look fresh a week later ,, Well done and Thank you”
Helpful Report
Posted 5 months ago
Hello Clair, Thank you for your wonderful 5-star review. We’re thrilled that you found the service first class, the delivery fast, and the tulips in great condition and still fresh after a week. We appreciate you sharing your experience. Kind regards, Team 123 Flowers
Posted 4 months ago
N Eade
Verified Reviewer
“Placed an order for flowers for my daughters Birthday, The Flowers she recieved were not what we ordered, the card was different, and it came with cholate which we did not order. We are dissaponted with the flowers supplied. Will not be using you again.”
Helpful Report
Posted 5 months ago
Hello Nigel, We’re very sorry to hear the flowers, card, and chocolate didn’t match your order and for the disappointment this caused. This isn’t the experience we aim to provide. I can see you have been in contact with our customer support team, and we hope this can be resolved. Kind regards, Team 123 Flowers
Posted 5 months ago
A
Verified Reviewer
“Well, the flowers are nothing like the ones in the pictures. I got 10 flowers and 4 of the heads had come off. My son sent them to me and when I sent him a photo of them his response was ' they look dead'. They really do look sad and droopy. Not sure why I've given the review 1 star - doesn't even deserve that!!”
Helpful Report
Posted 5 months ago
Hello, We’re very sorry to hear the bouquet didn’t match the online photos and that several heads came off. That isn’t the experience we aim to provide. If not done already, please could you get in touch with our Customer Support team at enquiries@123-flowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team 123 Flowers
Posted 5 months ago
H
Verified Reviewer
“Not what I had hoped for. My mother even had to add her own to fluff it up. I feel like I got a Temu bunch delivered. Photo vs reality with a few added extra my mum added herself”
Helpful Report
Posted 5 months ago
Hello Hayley, We’re very sorry to hear the bouquet didn’t meet your expectations and that it felt closer to a Temu experience. We always aim to deliver items that match the online image, and we understand how disappointing it is when that isn’t the case. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers
Posted 5 months ago
A
Unverified Reviewer
“My son ordered me flowers £30 for the large bouquet, they were absolutely disgusting & sent them back as nothing like what was ordered.”
Helpful Report
Posted 5 months ago
Hello, We’re very sorry to hear the bouquet you received was not as expected and that you were unhappy with the order. We hope to come to a satisfactory resolution. Kind regards, Team 123 Flowers
Posted 5 months ago
K Lupton
Verified Reviewer
“Half flowers sent”
Helpful Report
Posted 5 months ago
Hello Karen, Thank you for your review. We’re very sorry to hear that only half of the flowers arrived. This isn’t the experience we aim to provide. I can see you are in contact wth our customer support team, and we hope this can be resolved. Kind regards, Team 123 Flowers
Posted 5 months ago
J Riley
Unverified Reviewer
“Excellent service. Delivered on time as always. My auntie was very impressed Thanks”
Helpful Report
Posted 5 months ago
Hello Janice, Thank you for your wonderful 5-star review. We’re thrilled to hear the service was excellent, delivery was on time, and that your aunt was impressed. We appreciate you sharing your experience. Kind regards, Team 123 Flowers
Posted 5 months ago
A
Verified Reviewer
“Was not colour I ordered..I thought it came with a vase as well.”
Helpful Report
Posted 5 months ago
Hello, Thank you for your email. We’re very sorry if the flowers you received didn’t exactly match the image shown on our website. While we always strive to recreate our arrangements as closely as possible, certain blooms may occasionally be unavailable. In such cases, our florists carefully select suitable alternatives of equal or greater value, as stated on each product page and in our terms and conditions. We are sorry for any confusion regarding the vase. We do have vases available for purchase on our website, unfortunately, this was not selected. Kind regards, Team 123 Flowers
Posted 5 months ago
H
Unverified Reviewer
“Having sent a bouquet to a friend and been disappointed about the delivery time and the size, I made a complaint to 123 and left a review. Chloe was very quick to get back to me. She apologised and offered a new bouquet at my convenient date. I arranged a different type of bouquet in the same price range, to be delivered and - it arrived on the due date at a reasonable time and is beautiful. A week later, she is still enjoying the flowers and we are both happy! Well done 123 for sorting the problem! I will definitely give you another chance. I would recommend that you check the size of your bouquets in relation to pictures shown.”
Helpful Report
Posted 5 months ago
Hello Heather, Thank you for your thoughtful 4-star review. We’re glad the replacement bouquet arrived on time and that you’re happy with it, and we appreciate you sharing feedback about bouquet sizing compared with the pictures. We’ll pass your comments to the team to help improve accuracy. Kind regards, Team 123 Flowers
Posted 5 months ago
M P
Verified Reviewer
“Didn’t arrive Wish I had read the reviews first Total lack of response Chasing a refund”
Helpful Report
Posted 5 months ago
Hello Mark, Thank you for your review. We’re sorry to hear that your order was not delivered to the intended recipient. After reviewing your order details, we can see that an incorrect address was provided at the time of purchase. As we rely on customers to supply the full and accurate delivery address, this ensures that orders can reach their recipients within the expected timeframe. Kind regards, Team 123 Flowers
Posted 5 months ago
D Harvey
Verified Reviewer
“Wish I'd read the reviews but was in a rush and they did arrive the next day BUT not the lovely bouquet shown on their website - crushed wilting tatty flowers, the leftovers from a day at the market. Never again!”
Helpful Report
Posted 5 months ago
Hello Denise, Thank you for your review. We’re very sorry the bouquet did not meet expectations and arrived in a poor condition. This isn’t what we strive for, and we’ll investigate what happened with this order to prevent it from occurring again. If not done already, please could you get in touch with our Customer Support team at enquiries@123-flowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team 123 Flowers
Posted 5 months ago
C Mitchell
Unverified Reviewer
“Flowers arrived box crushed Flowers beaten half to death Not happy Totally ruined the moment of surprise Will not be ordering again”
Helpful Report
Posted 5 months ago
Hello Conrad, Thank you for your review. We are saddened to hear that your recent delivery wasn't treated with the care that our lovely flowers deserve! We've passed on the details of this delivery to our logistics manager - whilst we hope that Royal Mail will handle your box accordingly, unfortunately, due to the delicate nature of the stems in your box we do experience the occasional casualty in transit. Of course, should flowers ever be damaged on their journey to you, please rest assured that we are always more than happy to investigate and resolve this issue. Kind regards, Team 123 Flowers
Posted 5 months ago
N Britten
Verified Buyer
“Fantastic service. Easy to use website”
Helpful Report
Posted 5 months ago
Hello Nicola, Thank you for your fantastic 5-star review. We’re thrilled you found the service easy to use and the website fab. We’ll pass your kind words to the team. Kind regards, Team 123 Flowers
Posted 5 months ago
S Thresher
Verified Buyer
“So easy to use and fab prices and beautiful flowers...well done 123 Flowers.x”
Helpful Report
Posted 5 months ago
Hello Sue, Thank you for your wonderful 5-star review. We’re thrilled you found it easy to use, with fab prices and beautiful flowers. We’ll pass your kind words to the team. Kind regards, Team 123 Flowers
Posted 5 months ago
A Mcglone
Verified Buyer
“Beautiful flowers. Such a pity woucher make it so difficult . I ended up giving up on woucher despite buying the discount. It was so difficult I went direct to 133 .The flowers arrived the next morning. BRAVO. EXCELLANT SERVICE”
Helpful Report
Posted 5 months ago
Hello Angelica, Thank you for your review. We’re glad the flowers arrived the next morning and that you were happy with the service. We’re sorry the voucher process was difficult, and we’ll pass your feedback to the team to improve this. Kind regards, Team 123 Flowers
Posted 5 months ago
T Yardley
Verified Reviewer
“Very disappointed with the flowers sent for my Aunts 80th birthday. I order bouquet of yellow and orange when arrived they were just bland yellows not at all what I expected or ordered. Also delivery was not on time. Reach out to customer service to he told that their florists and supervisor thought they would be OK after a couple of days care. They missed the point completely that the bouquet was not in the colours ordered 😕 Unable to upload photos Will never use again.”
Helpful Report
Posted 5 months ago
Hello Terrie, We’re very sorry to hear the bouquet you received wasn’t the yellow and orange you ordered, and that the colors looked bland, plus the delivery was late. After further investigation, I can see you have been advised correctly. Kind regards, Team 123 Flowers
Posted 5 months ago
A
Unverified Reviewer
“Flowers arrived 2 days late Wilted and some were dead Won't use this company again Very disappointed”
Helpful Report
Posted 5 months ago
Hello, We’re very sorry to hear the flowers arrived late and wilted, and that you’re disappointed. I can see that you have been in contact with our support team, and this has been resolved. Kind regards, Team 123 Flowers
Posted 5 months ago
R
Verified Reviewer
“First time we have used 123 Flowers. Very pleased with the quality of the flowers, speed of delivery and of course the price. My sister who was the recipient of the flowers was delighted. Will definitely be ordering again. Thank uou.”
Helpful Report
Posted 5 months ago
Hello Roz, Thank you for your wonderful 5-star review. We’re thrilled you’re pleased with the quality, speed of delivery, and value, and that your sister loved the flowers. We’ll pass your kind words to the team and look forward to helping you again soon. Kind regards, Team 123 Flowers
Posted 5 months ago
123 Flowers is rated 4.6 based on 13,536 reviews
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