123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.64

4.6 Rating 13,106 Reviews

93 %

of reviewers recommend 123 Flowers

4.6

Based on 13,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 24th April 2025

123 Flowers 5 star review on 17th April 2025

754

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only place I could find with a mini white orchid to deliver to Northern Ireland”

Helpful Report

Posted 1 month ago

Hello, Thank you for your fantastic 5-star review! We’re thrilled to hear that we were able to provide the mini white orchid you were looking for and deliver it to Northern Ireland. Warm regards, The 123 Flowers Team

Posted 1 month ago

“Excellent easy to negotiate choose and pay”

Helpful Report

Posted 1 month ago

Hello, Thank you for your excellent 5-star review! We’re so glad to hear that you found our website easy to navigate and that the selection and payment process was smooth for you. Warm regards, The 123 Flowers Team

Posted 1 month ago

“First time ordering 😌 hope all goes well with delivery. Very easy ordering 👌”

Helpful Report

Posted 1 month ago

Hello, Thank you for your lovely 5-star review! We’re excited to hear that you found our ordering process easy. We truly hope that your delivery goes smoothly and meets your expectations. Warm regards, The 123 Flowers Team

Posted 1 month ago

“Delivery was as promised. However flowers were very underwhelming. My sister sent me a photo. And didn't look like the photo. I ordered a medium bunch so can't imagine what a small bunch looked like.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm sorry to hear that the flowers you received did not match your expectations or the photo you were shown. We aim to provide an accurate representation of our bouquets, and it's disappointing that we missed the mark this time. Your concerns are important to us as we work to improve our offerings. Best wishes, Rosie

Posted 1 month ago

“I would give no stars if this was possible. Ordered on the 11th for a delivery on 28th which never turned up. Complained and they promised to send again on 3rd which never turned up again because the courier decided to take to a collection locker in a different town. Customer service is bare minimum, they promise a refund on the phone and deny over email. Still arguing for a refund. James in particular from customer is not helpful.”

Helpful Report

Posted 1 month ago

Hello Holly, I’m truly sorry to hear about the multiple issues you faced with your order. This experience is certainly not representative of the level of service we strive to provide, and I completely understand your frustration. I appreciate you bringing this to our attention, and I assure you that your feedback will be taken seriously as we work to improve our processes. I can see that this was resolved. Best regards, Rosie

Posted 1 month ago

“Beautiful flowers at satisfactory prices. Card message is handy.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your wonderful 5-star review! We’re delighted to hear that you loved our beautiful flowers and found our prices satisfactory. It’s great to know that the card message feature added a nice touch to your experience. Warm regards, The 123 Flowers Team

Posted 1 month ago

“Paid for a large bunch at £35 and they are an absolute waste of money may aswell gone to local supermarket and spent £10 as they would have been better poor customer service just stated that they are correct and won't issue any refund or ability to return please don't waste you're money on these flowers from here”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. We're really sorry to hear that you were disappointed with your recent order. We always aim to provide beautiful, fresh flowers that offer great value, so it's upsetting to know that we didn’t meet your expectations this time. We truly appreciate your feedback and will take it on board as we continually work to improve our service and customer experience. Warm regards, Rosie

Posted 2 months ago

“Good delivery time however, flowers looked very different to the picture not as many flowers were in the bouquet as advertised and didn't last very long either, only a few days.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review, and I’m sorry to hear that your experience with our flowers did not meet your expectations. We always strive to provide quality and accurate representations of our products, and it’s disappointing to know that we fell short. I understand your frustration with the bouquet's appearance and longevity. Your feedback is essential for us in making improvements, and I would like to look into this matter further. If you could please reach out to us with more details, we would appreciate the opportunity to address your concerns. Best wishes, Rosie

Posted 2 months ago

“Quick fast service ordered lunchtime Friday and delivered lunchtime Saturday. Good quality flowers”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced quick and efficient service, and that you were pleased with the quality of our flowers. Your satisfaction is our top priority! Warm regards, The 123 Flowers Team

Posted 2 months ago

“I ordered a bouquet for my mum of Mother’s Day and I’ve never seen a more sparse bouquet. The quality was absolutely terrible and the website is very misleading. I felt so embarrassed that I bought another bouquet from a different company. All I can say is avoid like the plague.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience, and I truly apologize for the disappointment you've felt with your order. It's incredibly important for us to meet our customers' expectations, especially for special occasions like Mother's Day. I'm sorry that the bouquet didn't match what you anticipated, and I understand how that can be both frustrating and embarrassing. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Best wishes, Katie

Posted 2 months ago

“Do not use this company, I have received different flowers shown on the picture, they do. It provide the size either so to my surprise it was so small, the flowers were sparse, a tiny bouquet only. When I contacted customer service they stayed they couldn’t do anything about it? Absolutely poor customer service. Did not come up with a solution at all.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback, and I sincerely apologise for the experience you've had with your order. We understand how important it is to receive exactly what you've selected, and I'm sorry we fell short this time. Your concerns about customer service are valid, and I assure you that we are always working to improve our support. I can see that this has ben received. Best wishes, Katie

Posted 2 months ago

“Wow amazing”

Helpful Report

Posted 2 months ago

Hello, Thank you for your amazing 5-star review! We're absolutely delighted to hear that you had such a wonderful experience with us. Warm regards, The 123 Flowers Team

Posted 2 months ago

“Well what a disappointment. Went for the standard bunch but didn’t expect there to be only 4 blooms in it and a load of leaves and gypsum. Complete rip off, would never ever order here again. This was a wee get well wish and I’m embarrassed to have sent this. There isn’t a a picture of the standard size on the webpage but I thought there may be a couple of blooms less, not an entire bunch. They are also completely opened and will last a couple of days at most. Waste of money and a real humiliation.”

Helpful Report

Posted 2 months ago

Hello Michelle, I truly appreciate you sharing your thoughts with us, and I'm really sorry to hear that your experience with your order was disappointing. It's understandable to feel embarrassed, especially when sending a get well wish, and I can see how this situation has upset you. We strive to provide clear information about our products, and I regret that you didn't find the size representation to your satisfaction. Your feedback is important, and we will certainly look into this. If possible, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject so we can look into this for you. Best wishes, Katie

Posted 2 months ago

“Ordered flowers to be sent to my mum for mothers day, they arrived the next day which is pointless isn't it, I won't be using 123 flowers again”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your thoughts with us. I'm really sorry to hear that your mum's flowers didn't arrive in time for Mother's Day; I can understand how disappointing that must be. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Katie

Posted 2 months ago

“Nice and easy to make purchase , nice choice of flowers recipient will be so pleased ,!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review! We're so glad to hear that you found the purchasing process easy and that you liked our selection of flowers. Warm regards, The 123 Flowers Team

Posted 2 months ago

“Flowers were fatigued when they arrived and don’t last. Difficult to tell someone who has ordered them as a gift.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience with us. I'm truly sorry to hear that the flowers you received did not meet your expectations and lacked the freshness you anticipated. It's essential for us to provide quality products, especially when they are meant as a gift. We take your feedback seriously, and I assure you that we'll address this with our team to prevent similar issues in the future. Please reach out to our customer service team at enquiries@123-flowers.co.uk with your order details and some images of the bouquet. We would be happy to look into this for you. Best wishes, Katie

Posted 2 months ago

“DO NOT USE. My daughter ordered some flowers for me, a week before hand to be delivered for mothers day. It's now Tuesday afternoon and still no sign of them. She has tried phoning them but gets no answer, she has tried emailing and gets no response. Absolutely disgusting all round and will never be used again!!!!!”

Helpful Report

Posted 2 months ago

Hello Julie, I’m truly sorry to hear about the issues you encountered with your daughter’s order. I completely understand how frustrating this situation must be, especially as it was meant to be a special surprise for you on Mother’s Day. If you’d like to reach out directly at enquiries@123-flowers.co.uk, we can investigate this matter further. Best wishes, Katie

Posted 2 months ago

“We live overseas so we ordered flowers to be sent to our mum for Mothers Day. Flowers arrived a day late, some were dead and the ones that weren’t barely lasted a couple of days. When I complained, the email response was instructions on how to care for my “droopy flowers”. I will NEVER use this company again. They didn’t care that my order was delivered late or that the flowers were of a very poor quality.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your concerns, and I’m truly sorry that your experience didn’t meet your expectations. It’s disappointing to hear that the flowers were delayed and didn’t arrive in the condition we strive to provide. I’ve reviewed your order and can see that you selected free delivery. As noted on our website, particularly when choosing this delivery option, it may take 1-2 additional working days for transit. Our customer service team is currently awaiting further images of the bouquet to investigate this further for you. Best wishes, Katie

Posted 2 months ago

“ordered 2 separate bouquets, to 2 different addresses for mothers day. the recipents were over the moon, very impressed with the quality and the arrived on time, thank you very much you made 2 mothers very happy. i will be ordering again and would recommend highly.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your incredible 5-star review! We're absolutely delighted to know that both recipients were so happy with their bouquets and that they arrived on time. Your recommendation means a lot to us, and we can't wait to serve you again! Warm regards, The 123 Flowers Team

Posted 2 months ago

“I preorder a bouquet of Pure beauty for Mother’s Day yesterday and unfortunately the flowers already started to show decline in health today. So much that my mum had even commented on the quality. When I’ve compared the image of pure beauty to what I received there is lack of flowers. It’s disappointing as I could have bought a cheaper bouquet from my local supermarket like I how always do and they last me and at least a week. It’s a shame as I have used you previously, but when checking Facebook reviews I can see multiple people commenting and providing images showing a lack of quality and weathering flowers. Even mentions that you are strict on not providing refunds. I guess you’ve dropped your standards considerably… it’s a shame. It’s a shame I can’t post the images as I’m getting this message appear “* We could not upload one of your files, please try again later or contact support.””

Helpful Report

Posted 2 months ago

Hello Lauren, Thank you for taking the time to share your feedback. I’m truly sorry to hear that the bouquet did not meet your expectations and that you’ve experienced quality issues. We take pride in our flowers and it’s disappointing to learn that we fell short this time. I appreciate your concern regarding the quality, and we are always looking for ways to improve. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 2 months ago

123 Flowers is rated 4.6 based on 13,106 reviews