123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.59

4.6 Rating 13,451 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,451 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Buyer beware!! I bought a bouquet from here for Mothers Day. When it came there were only 5 flowers and the rest was greenery. I complained but they replied that it was the correct amount of flowers for my order. Why put a photo of a bouquet that you won't get and flowers missing and poor quality. I will never use them again!!”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear that your Mother's Day bouquet was not as expected and that you felt the photo didn’t reflect what you received. That isn’t the standard we aim for, and we understand your frustration. A member of our reviews team has now reached out and we hope this can be resolved. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“Nothing like the picture online, very sparse. Complained and was told that they met the quality standards, wouldn't help at all, never buying from them again. This bouquet was not worth £29.99”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear that the bouquet you received looked sparse and didn’t match the photo. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“Was very impressed. First time I have used this company. Sent the tulips and Peruvian lilies, wasn’t quite as an impressive bunch as I’d initially hoped,but they came out beautifully. They were wrapped in pretty paper in the box and an added extra that the recipient loved was that the tulips had bulbs attached that could be kept and saved in a special brown bag sent with the flowers. A really nice touch, I hadn’t seen anything about it in the description, but a really thoughtful extra. Will certainly be using again”

Helpful Report

Posted 1 month ago

Hello Nicola, Thank you for sharing your feedback. We’re delighted the flowers came out beautifully and that the bulbs and extra touches were well received. We’ll pass along your kind note to the team. We’d love to serve you again anytime. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“Terrible! The flowers looked nothing like the photo! Lots of heads were off the flowers and barely any stems, do not recommend purchase!”

Helpful Report

Posted 1 month ago

Hello there, We’re very sorry to hear that the flowers didn’t match the photo and that several heads were off with a few stems. This isn’t the standard we aim for, and we understand why you’re upset. A member of our team has now reached out to resolve this. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“The flowers did not delivered to the recipient and money waster. Due to the automated system used, customer needs to be diligent. The First line and postcode was correct but it did not delivered due to confusion. Sadly I will not use this company again. Refused to refund or offer to deliver again. £10 was offered to use online for next delivery as inconvenience occur. That is encouraging more spending. Customer services highlight that it's the customer responsibility but if the system use is not user friendly, it is not entirely the customer fault.”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear the flowers didn’t reach the recipient and for the frustration you experienced with our system. This isn’t the standard we aim for, and we understand how disappointing this must have been. Thank you for bringing this to our attention. We’ll use this to improve the booking flow and reduce the chance of confusion in the future. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“#123_440805 We received so little flowers it was ridiculous my mum was so disappointed”

Helpful Report

Posted 1 month ago

Hello there, We’re very sorry to hear that you received so few flowers and that your mum was disappointed. This isn’t the standard we aim for, and we understand why you’re upset. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“#123_440805 We received so little flowers it was ridiculous my mum was so disappointed”

Helpful Report

Posted 1 month ago

Hello there, We’re very sorry to hear that the bouquet you received had so few stems and left your mum disappointed. This isn’t the standard we aim for, and we completely understand why you’re upset. A member of our team has now reached out. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“I brought these flowers for my mum for mothers day, I am mortifed. They arrived Dead, no card either. To which I had a poem in. Also there was about 6/7 stems very unlike the picture. I am demanding a refund. Waiting for them to reply!!! **warning”

Helpful Report

Posted 1 month ago

Hello there, We’re very sorry to hear your flowers arrived dead, with no card, and that the stems differed so much from the picture. This isn’t the standard we aim for, and we completely understand why you’re upset. I can see this issue has now been resolved. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“Rather disappointed the flowed my mum received look nothing like they do in the photo and they wasn’t cheap. Really upsetting as I got these to apologise as my health wouldn’t allow me to visit.”

Helpful Report

Posted 1 month ago

Hello Hayley, We’re very sorry to hear that the bouquet your mum received didn’t resemble the photo and that you felt disappointed by the price. This isn’t the standard we aim for, and we completely understand how upsetting this must be, especially given the reason for sending them. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“Extremely disappointed. I ordered the bouquet Desire. The flowers that were delivered are looking most pitiful. A total let down. For the price I paid compared to the flowers that were delivered is a shambles”

Helpful Report

Posted 1 month ago

Hello Meena, We’re very sorry to hear your bouquet didn’t meet expectations and that you’re disappointed with the Desire arrangement. This isn’t the standard we aim for, and we understand how frustrating this must be. I can see a member of our reviews team has reached out regarding this issue. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“Received flowers,disappointed in that they looked nothing like the picture on your website ie,amount of blooms and looking a bit tatty”

Helpful Report

Posted 1 month ago

Hello Antony, Thank you for letting us know. We’re very sorry that the bouquet did not resemble the online image. This isn’t the standard we aim for, and we understand your disappointment. I can see this issue has now been resolved. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“Absolute bad company. Paid extra to get delivered on a certain date and they told me it will def be on day we need but no still not arrived sad . Did not arrive …”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom

Posted 4 weeks ago

“Terribly disappointing to be frank. I'm in shock, considering I paid extra for a large bunch, which seemed like a standard size. I don't think people should waste any pennies on this misleading company. I feel tricked. Also, being neurodivergent, the maintenance message talks about keeping the vase clean, so, I perceived that it was supplied with a vase. Confusing. Anyway, the size was not that large, and I could have bunched up several Waitrose flowers for a grander result in all honesty.”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear about this experience and that the size and presentation didn’t meet your expectations. This isn’t what we want for our customers, and we understand how frustrating this must have felt, especially when it wasn’t clear about the vase inclusion. A member of our customer support team will be in touch to look into this and help resolve it. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“Have bought better flowers from local supermarkets. Flowers were dry, not enough filler or greenery. Not worth what I paid.”

Helpful Report

Posted 1 month ago

Hello Carol, Thank you for your review. We’re very sorry your flowers were dry and lacked filler. This isn’t what we want for our customers. I can see our customer support team is awaiting a response from you. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“I wouldn't buy anything else from this company my wife was so disappointed the order was late and the flowers were half dead leaves had black mold on them it was supposed to be roses and lily's no lily's in it was not worth £29 supposed to be big bouquet but only 8 flowers in no foliage asked to upload pictures but it won't let me what a surprise 😢”

Helpful Report

Posted 1 month ago

Hello Brian, We’re very sorry to hear about the late delivery and the condition of the flowers. This isn’t what we want for our customers, and we apologise for the disappointment and mismatch with what was expected. Kind regards, Team 123 Flowers

Posted 1 month ago

“Broken lily, snapped stems of the little white flowers. Didn't arrive in any water. Felt sad for the person gifting them to me.”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear your lily arrived broken and without water. This isn’t what we want for our customers. Kind regards, Team 123 Flowers

Posted 1 month ago

“Very very disappointed ☹️ Tulips wilting all 5 of them and 4 roses bit scraggy. Website will not let me upload photos🙄 Nothing at all like one displayed on website😡”

Helpful Report

Posted 1 month ago

Hello Thelma, Thank you for your review. I’m very sorry to hear that the flowers did not meet your expectations based on the images online, and I sincerely apologise for any disappointment this may have caused. A member of our reviews team has reached out, and we hope this can be resolved. Kind regards, Team 123 Flowers

Posted 1 month ago

“Bit disappointed by the bouquet sent to my sister in law, as looked nothing like the pic on site I chose the Pink Meadow, in the medium, and even my sister in law was happy with them I feel let down..🙁”

Helpful Report

Posted 1 month ago

Hello, We’re sorry to hear the Pink Meadow bouquet didn’t meet your expectations and didn’t resemble the photo. We understand how disappointing this can be. After further investigation, I can see you selected our florist choice bouquet. We apologise for any confusion. Kind regards, Team 123 Flowers

Posted 1 month ago

“I ordered the Pink Meadow bouquet and the flowers which were delivered were nothing in comparison to the photo you advertise on your website. There has been no resolution after contacting customer service…very dissatisfied”

Helpful Report

Posted 1 month ago

Hello Louise, We’re very sorry if the flowers you received didn’t exactly match the image shown on our website. While we always strive to recreate our arrangements as closely as possible, certain blooms may occasionally be unavailable. In such cases, our florists carefully select suitable alternatives of equal or greater value, as stated on each product page and in our terms and conditions. Kind regards, Team 123 Flowers

Posted 1 month ago

“Flowers were beautiful and lasted nearly two weeks.. However I did not like that most bouquets do not tell you how many stems or give you the option to increase the size.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback. We’re glad the flowers were beautiful and long-lasting, but we’re sorry about the sizing information. We’ll pass your note about stem counts and bouquet sizing to our product team to consider for future orders. If you’d like, we can also review this with your next order to ensure you get the size you prefer. Kind regards, Team 123 Flowers

Posted 1 month ago

123 Flowers is rated 4.6 based on 13,451 reviews