123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,536 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,536 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of the flowers were already dead and nowhere near as good as the ones I ordered last time from another flower delivery firm. My friend who I sent the flowers to is very poorly and was feeling quite down so I thought a few nice flowers would cheer her up, so you can see why I am so disappointed. I will definately think twice about ordering flowers from 123. Christine Jude”

Helpful Report

Posted 3 months ago

Hello Christine, We’re very sorry to hear that some of the flowers weren’t up to the standard you expected and that your friend isn’t well. This isn’t the experience we want to provide, and we understand your disappointment. If you’d like us to look into this further, please contact our support team. Kind regards, Team 123 Flowers

Posted 3 months ago

“Flowers looked nothing like the picture and customer service not interested in my complaint”

Helpful Report

Posted 3 months ago

Hello, We’re sorry to hear the flowers didn’t match the picture and you felt the customer service wasn’t interested. That isn’t the experience we aim for. We’ll take your feedback seriously and review what happened. Kind regards, Team 123 Flowers

Posted 3 months ago

“Was not happy at all with the flowers I received they were limp and not fresh I had got them for my dad's funeral very disappointed won't be buying any more”

Helpful Report

Posted 3 months ago

Hello Sharon, We’re very sorry to hear the flowers arrived limp and not fresh, especially given it was for your dad’s funeral. That isn’t the experience we aim for, and we understand how disappointing this must have felt. We’ll take your feedback seriously and review what happened. Kind regards, Team 123 Flowers

Posted 3 months ago

“Wouldn’t even give this company 1star only I had to to be able to write this post. Do not waste your money on flowers from them. I ordered flowers for my friends 40th birthday. Not only were they two days late but they arrived half dead and looking nothing like the photograph. These flowers are £60.00, I have emailed and sent photographs of how they look in the packaging and out of the packaging and according to the company they are perfectly fine.. I will attach photographs so you can see for yourself the sight my friend was sent. I was embarrassed to say the least 😡😡😡”

Helpful Report

Posted 3 months ago

Hello Susan, We’re very sorry to hear your friend’s bouquet arrived late and did not match the photo. That’s not the experience we aim for, and we understand how disappointing this must have been. We’ll take your feedback seriously and review what happened with the order and photos you’ve shared. A member of our reviews team has now reached out. Team 123 Flowers

Posted 3 months ago

“Beautiful flowers delivered early the next day”

Helpful Report

Posted 3 months ago

Hi, Thank you for your kind words. We’re thrilled the bouquet arrived early and that you loved it. Kind regards, Team 123 Flowers

Posted 3 months ago

“Good morning 123 flowers Frankly I was utterly embarrassed when I saw the photo my friend sent me this morning of the flowers your company delivered. They looked like something from the Tesco mark down bin, and absolutely bore no relation to the picture on your company's website. I'll continue with my reviews on other pages so at least others get a more accurate idea of what to not expect.”

Helpful Report

Posted 3 months ago

Hello Ann, We’re very sorry to hear that the delivery photo didn’t meet your expectations and that the arrangement didn’t resemble what you saw on our website. After further investigation, I can see that you have contacted our customer support team, and they have advised you correctly. Kind regards, Team 123 Flowers

Posted 3 months ago

“Absolutely gutted. I ordered the ‘florist choice’ bouquet for my mum’s birthday and what I’ve received isn’t remotely close to the bouquets advertised in the image.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. Kind regards, Tom

Posted 3 months ago

“Update on my previous review. Since customer service has again been in touch with me, they have sent my friend another bouquet of flowers, which she is absolutely delighted with them. Thank you 🙂”

Helpful Report

Posted 3 months ago

Hi Elizabeth, Thank you for the update. We’re glad your friend is delighted with the bouquet and that our team could assist again. Kind regards, Team 123 Flowers

Posted 3 months ago

“I ordered the florists choice for my Mother in Laws 91st birthday. Very disappointing. I upgraded to a medium bunch, three roses and basically wild thistles. I complained and was told that this is the florists choice and that is how it comes. Take it or leave it. I will not be using 123 Flowers again and certainly wouldn't recommend the florists choice. I can conclude that the florist has no sense of choice”

Helpful Report

Posted 3 months ago

Hello Andy, We’re very sorry to hear the Florist’s Choice did not meet your expectations and that you felt there was little choice. This isn’t the standard we aim for, and we understand how disappointing this must have been on such a special occasion. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 3 months ago

“Pity I did not read the reviews before I purchased flowers from this so called 'florist' I purchased ETHEREAL ELEGANCE for my sick friend. Being overseas I could not visit her, so I asked her were they OK. I knew straight away with her answer that they were not. I asked her to send me photos of them and I could not believe what I saw. Most of them were limp greenery, and a few sparse cheap flowers. Absolutely appalling. I got in touch with their customer service but that was a total waste of time. Their 'Florist Manager' decided that they were acceptable. Think they need to get another career. No one in their right mind would think these flowers were anything like the photo on their website. I see now that they have change the description from Ethereal Elegance to Florists Choice. Looks like something from a wild field. Nothing but a sham of a company. I will make sure that my friends and relatives will never use this company. Oh and please do not reply to this review, I heard enough clap trap from you with my communication to you through my emails. Totally false advertising. Photos attached what should have been and what was sent. Shame on you.”

Helpful Report

Posted 3 months ago

Hello Elizabeth, We’re very sorry to hear that the flowers did not meet your expectations and that your experience with our team was unsatisfactory. This isn’t the standard we aim to provide, and we understand how disappointing this must have been, especially given the distance and the importance of the gift. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 3 months ago

“I have never ordered from this company but they keep sending me emails Having sent 5 emails asking to be removed from their email list , they reply log into my account.l don’t have an account. Terrible customer service. 😡😡😡😡”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry for the ongoing emails and the trouble with unsubscribing. Our mailers are only sent out to people who have created an account with us, and after further investigation, I can see you do in fact have an account. If you have forgotten your password, our customer support team would be more than happy to help. Kind regards, Team 123 Flowers

Posted 3 months ago

“"Alstroemeria perfect for all occasions". That was flowers I bought for my daughter's birthday celebration sold for £19.99 plus next day delivery charge to arrive in time for 18th April 2026. I got dropping leaf plants and unopened buds. They were not presentable and had to by beautiful fresh flowers From Salisbury at £15.99 to replace them. these "Alstroemeria cost £4.99 in the shops! 123 flowers refused me a refund after series of requests to take birds eye view pictures etc. which i did. The stress alone was not worth shopping with 123 flowers. I have encountered 123 flowers before on Woucher offers - that experience was also unsatisfactory. I and my family will not buy from them again.”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry to hear that your order did not meet expectations and that you received drooping leaves, unopened buds, and felt the value was not as advertised. This isn’t the standard we aim to provide, and we understand how stressful this was, especially for a birthday. I can see you have been in contact with our customer support team, and they have advised you correctly. Kind regards, Team 123 Flowers

Posted 3 months ago

“Flowers were delivered a day late. As they were a gift this was not acceptable. The site states 24 our delivery it does not say delivery may be late and refund only given for post only after the 3rd day if flowers not delivered. The flowers didn’t look like the photo shown. They were skimpy and a few stems were broken. I could have bought better for 25% of the cost. I will not use 23 Flowers again.”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry to hear that your flowers arrived a day late and did not match the photo. This isn’t the standard we aim to provide, especially for a gift, and we understand how disappointing this must have been. Kind regards, Team 123 Flowers

Posted 3 months ago

“I ordered a £45 Peruvian Lily bouquet plus teddy for my mother’s 80th birthday. As it was such a special occasion, I didn’t mind paying a little extra. However, although arriving on time what was delivered fell vastly short of the photo illustrating the order. Sparse, miserly flowers, even the Teddy looked shamefaced. I was so, so upset and embarrassed. (My errant sister didn’t spend nearly as much as I did with another company, but needless to say, hers were like an array.) would definitely not recommend this company.”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry to hear that your order did not match the photo or expectations, and that the experience was disappointing on such a special occasion. This isn’t the standard we aim to provide, and we understand how upsetting it must have been. I can see you have yet to give us an opportunity to resolve this issue. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 3 months ago

“Birthday flowers were to be delivered next day and weren't. Disappointed”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry to hear that your birthday flowers weren’t delivered as promised. This isn’t the experience we want to provide, and we understand how disappointing it must have been. Kind regards, Team 123 Flowers

Posted 3 months ago

“Ordered around 2 weeks prior to the date I wanted them for - received confirmation of my order. No other communication received so didn't know if the flowers had been sent or not. Flowers did arrive, on the booked date. One of the heads had fallen off and, despite ordering a medium size bouquet, the flowers received were very small in number (definitely not the medium ordered) and look nothing like the picture on the website. Won't be using again unfortunately”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear about the issues with your order and the lack of communication. This isn’t the experience we aim to provide, and we understand how disappointing it must have been to receive a smaller bouquet than expected. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, Team 123 Flowers

Posted 4 months ago

“Lack of actual flowers, loads of cheap greeny, over priced for the amount received. , customer service polite but not interested, worth noting they were sent with Royal Mail so did arrive u til 8 pm . Much better companies out there ! My advice would be not to use these as although they contained the right flowers , the amount is minimal .”

Helpful Report

Posted 4 months ago

Hello Sharon, We’re very sorry about your experience. The description you received does not reflect the quality we aim to provide, and we understand your frustration with the perceived value and the delivery timing. Kind regards, Team 123 Flowers

Posted 4 months ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

Helpful Report

Posted 4 months ago

“First of all cannot comment on condition of flowers as were not received. My 80yr old visually impaired grandmother ordered next day delivery thinking this florist was based in Jersey. 4 days later was contacted by royal mail stating they were going to delivered, as the recipient was by this time away on business could not be there to accept. Contacted 123 flowers to explain situation to no avail, don't know where flowers are. Would steer clear of this company.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear about the late delivery and the distress this caused your grandmother. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Kind regards, Team 123 Flowers

Posted 4 months ago

“Nothing like the picture. Bouquet contained 2 santini chrysanthemum stems, 3 carnation stems (1 broken), 2 roses (1 broken) and 1 stem of alstroemeria. The rest was greenery.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear that the bouquet didn’t match the image and that several stems were damaged. This isn’t the standard we aim to provide. We’d like to look into this and fix it for you. If not done already, please could you get in touch with our Customer Support team at enquiries@123-flowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team 123 Flowers

Posted 4 months ago

123 Flowers is rated 4.6 based on 13,536 reviews