123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.64

4.6 Rating 13,106 Reviews

93 %

of reviewers recommend 123 Flowers

4.6

Based on 13,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 24th April 2025

123 Flowers 5 star review on 17th April 2025

754

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give less than one star I would. Absolutely disgusting product and subsequent customer service. Picture attached- this was taken within 1 hour of delivery!!! I ordered a beautiful bouquet of flowers for a severely ill relative- what turned up bore absolutely no resemblance to the advertised product, and has caused genuine embarassment. Unlike the advertised bouqet, the majority of the bunch was foliage, which was dead, dried up, and crunchy, along with a handful of dry, dying flowers with petals literally dropping off. Upon contacting Customer Services I was advised to email in with pictures and somebody would look into the complaint and respond. I did, and requested a refund so that i could source a replacement bunch from a more reputable supplier. I received an automated response, and sent another email. The second response I received was from Laura C- supposedly 'somebody already in management', but to add insult to injury consisted of completely generic instructions on how to care for flowers... I called back in, spoke to a different representative- Jess, who advised that there was nothing else they could do and that was basically the end of the complaint. I've never experienced customer service like this, and 123 Flowers, along with their customer services staff should be ashamed. I will now be contacting Trading Standards and requesting a chargeback from my bank if this is not resolved by the company, aswell as posting this review to every available portal. Please keep clear of this company if you want to avoid embarassment, unnecessary stress, and the loss of money.”

Helpful Report

Posted 3 weeks ago

Hello Adam, Thank you for reaching out and sharing your experience with us. I want to sincerely apologize for the distress this situation has caused you, especially when it involved sending flowers to a relative in need. This is certainly not the level of service or quality we aim to provide. We understand how disappointing it is when a product doesn’t meet your expectations, and I’m truly sorry to hear that this was your experience. Your feedback is invaluable, and we will be addressing these issues internally to ensure we can improve both our products and our customer service. I can see that you have been offered a replacement bouquet. Thank you again for your feedback, and we hope to rectify this situation promptly. Best regards, Rosie

Posted 3 weeks ago

“Flowers delivered without water, and already browning. Sadly the bouquet went in the bin after a couple of days. Customer service were completely unhelpful and offered a £10 voucher for the inconvenience as I didn't make contact until the recipient told me about the issue, after the companies 3 day deadline. Customer service refused to help in anyway stating that it could be many things that caused the issue and therefore they are unable to help.”

Helpful Report

Posted 4 weeks ago

Hello Jordan, Thank you for sharing your experience with us. We're genuinely sorry to hear that the flowers did not arrive in the best condition and that our customer service did not provide the support you needed. This is certainly not the level of service we strive for. I understand how frustrating it can be when expectations are not met, especially when it comes to such special moments. We appreciate your feedback and will use it to improve our processes. If you have any images of the bouquet, please could you send them to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Rosie

Posted 3 weeks ago

“Ordered flowers for my wife’s birthday what came was awful it was her 70birthday so I ordered an extra large bunch of alstromerias and roses got 8 alstromerias and 5 roses not good for £35 . Overpriced and very poor quality . Would never use them again !!! Beware the bunch’s have shrunk and flowers are 1 week old and most are in the bin . They did send a replacement bunch but exactly the same . Very poor quality not what you would expect from M&S .”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the flowers you received did not meet expectations—especially for such a meaningful occasion. We understand how disappointing it can be when something so important falls short, and I want to assure you that we take your feedback seriously. I also want to apologise that the replacement didn’t resolve the issue or restore your confidence in our service. That’s certainly not the experience we aim to provide, and I’m sorry we let you down. We will share this with the relevant teams to improve our service going forward. Best regards, Katie

Posted 3 weeks ago

“My friend was thrilled with her flowers which she said were of excellent quality and well packed. Thank you 123 Flowers I'm so pleased with your service.”

Helpful Report

Posted 4 weeks ago

Hello Pamela, Thank you for your fantastic 5-star review! We’re so happy to hear that your friend loved the flowers and found them to be of excellent quality and well-packed. Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“I have 5 years sending flowers in Mexico, they have EXCELLENT service!”

Helpful Report

Posted 4 weeks ago

Hello Ana, Thank you for your amazing 5-star review! We're delighted to hear that you've enjoyed our excellent service over the past 5 years. Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“So easy to order internationally and delivers on time!”

Helpful Report

Posted 1 month ago

Hello Laura, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our international ordering easy and appreciated our timely delivery. Warm regards, The 123 Flowers Team

Posted 1 month ago

“Great services, great team! Thank You 123 Flowers!”

Helpful Report

Posted 1 month ago

Hello Radu, Thank you for your wonderful 5-star review! We’re thrilled to hear that you had a great experience with our services and team. Warm regards, The 123 Flowers Team

Posted 1 month ago

“Fantastic range of flowers, really good value and easy to purchase.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your fantastic 5-star review! We’re so glad to hear that you loved our range of flowers and found them to be great value. Warm regards, The 123 Flowers Team

Posted 1 month ago

“Does not look like the picture on your website. Very disappointing. Didn’t even know when they had been delivered. Poor communication.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, and we're sorry to hear about your disappointment. It's important to us that our customers receive the quality and communication they expect. We understand how frustrating it must be to not have the flowers match the picture and to not have been informed about the delivery status. I can see that our customer service team have replied to your email asking for some images of the bouquet, so we can look into this for you. Best regards, Rosie

Posted 1 month ago

“I ordered a bouquet of flowers for next day delivery, and this was not completed until the day after. So, no flowers where delivered. Poor customer service who were given a photo shot to say the flowers has been attempted on the 2nd May when it was requested for the First when my friend was in. Will not be using this service again and will be reporting this to the Bluelight card and give them the feedback to them about this very poor service. I will order another bouquet which will complete on the day I have requested delivery.”

Helpful Report

Posted 1 month ago

Hello Ann, Thank you for reaching out and sharing your concerns with us. We're genuinely sorry that your experience did not meet the standards we strive for, especially regarding the delivery timing and customer service. We understand how disappointing it is when expectations aren't met. I have reached out via email. Best regards, Ellie

Posted 1 month ago

“Very quick delivery, flower bouquets are a good size and amazing value for money”

Helpful Report

Posted 1 month ago

Hello Virginie, Thank you for your fantastic 5-star review! We’re delighted to hear that you were pleased with the quick delivery and the quality of our flower bouquets. Warm regards, The 123 Flowers Team

Posted 1 month ago

“I have had 3 deliveries up to now and each 1 perfect! Highly recommend”

Helpful Report

Posted 1 month ago

Hello Rebecca, Thank you for your amazing 5-star review! We’re delighted to hear that all your deliveries have been perfect. Your recommendation means the world to us! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Brought the pink sunshine flowers looked really nice in the picture even paid for the large got it a day later was nothing like the picture and the flowers looked almost dead and for £40 flowers that’s not acceptable”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your thoughts with us. We're truly sorry to hear that the pink sunshine flowers you received did not live up to your expectations or the images we showcased. It's disheartening to know you felt the quality was lacking. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, The 123 Flowers Team

Posted 1 month ago

“I got a lovely flower arrangement from my niece. It was great, the flowers lasted so long. I still have the 5 roses in a small handkerchief vase, and they are still not at the stage where I will have to throw them out. Very Happy.”

Helpful Report

Posted 1 month ago

Hello Christine, Thank you for your wonderful 5-star review! We’re thrilled to hear that you received a lovely flower arrangement and that the roses have lasted so long. It’s always a pleasure to know our flowers bring joy and beauty into our customers' lives. Warm regards, The 123 Flowers Team

Posted 1 month ago

“The flowers I ordered for friends arrived the next day, comment was "They are beautiful" I thank you for such good service and quality .I can use your service again with the utmost cofidence I will get exactly what I ordered.Very easy site to use.Well done.”

Helpful Report

Posted 1 month ago

Hello Barbara, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that your friends loved the flowers and that our service met your expectations. It’s wonderful to know you found our website easy to use. We can’t wait to serve you again in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Very disappointed. Was not kept up to date regarding delivery. Medium bunch of roses and lilies ordered. Paltry amount of flowers received. The flowers were left on the doorstep in the heat of the day even though the recipient was at home. I was told the packaging was damaged. Won’t be using this company again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience. We are truly sorry to hear that your expectations were not met regarding the delivery and the quality of the flowers you received. We understand how disappointing it can be when things don’t go as planned, especially when a special occasion is involved. If not done already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number. Our customer service team would be happy to look into this for you. Best regards, Katie

Posted 1 month ago

“Flowers were beautiful for the two days they lasted, not worth the money spent, would not buy from here again, you’re better off at Moonpig”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We're so sorry to hear that your flowers did not last as long as you had hoped. We understand the frustration when an experience doesn't justify the expense. Your satisfaction is important to us, and we appreciate your comments as they help us improve. Please could you reach out to our team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Katie

Posted 1 month ago

“I ordered the Peruvian lily and rose bouquet for my friend who has just been discharged from hospital. I was sooo disappointed and ashamed to see a wilting bouquet of alstro and rose.(which I asked my friend to take a photo and send me. ) I did not order the alstro and rose bouquet.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are genuinely sorry to hear that the bouquet you ordered did not match your expectations or the special occasion it was meant for. It’s disheartening to learn that it arrived in a less-than-perfect condition, and we completely understand your disappointment. I can see you have already been in touch with our customer service team. Best regards, Rosie

Posted 1 month ago

“Really disappointing bouquet. Tiny compared to the online pictures. PICTURES ARE OF MEDIUM BUNCH is small print underneath which I understand but the tiny cluster of flowers that were delivered doesn't resemble the pictures at all!! Not good value when the item is so poor.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback. We're genuinely sorry to hear that the bouquet you received did not match your expectations or the images on our site. We aim to provide clear representations, but we understand that it's still disappointing when the actual product doesn't reflect what's showcased. Your input is crucial to us, and we will take your comments into account as we continue to enhance our service. Best regards, Rosie

Posted 1 month ago

“This is the first time that l have ordered flowers from 123. It was a lovely bouquet of pink roses and tulips and arrived on time. It was sent to a friend who is recovering at home to cheer her up. I would have given 5 stars but there were less roses and tulips than advertised. A little disappointed but would still order again for such a fast service. R. Pattison”

Helpful Report

Posted 1 month ago

Hello R. Pattison, Thank you for your thoughtful 4-star review! We’re glad to hear the bouquet brightened your friend’s day and that it arrived on time. We apologise for any disappointment regarding the quantity of flowers. We look forward to serving you again with our swift service! Warm regards, The 123 Flowers Team

Posted 1 month ago

123 Flowers is rated 4.6 based on 13,106 reviews