123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,336 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The order arrived on time, but the flowers received were nothing like the ones ordered. See photos - First pic is what I ordered, second pic is what was delivered.”

Helpful Report

Posted 1 month ago

Hello Janet, We’re very sorry to hear the flowers you received weren’t what you ordered. That isn’t what we aim for, and we’d like to make this right. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. Warm regards, Team 123 Flowers

Posted 1 month ago

“Not impressed from the flowers i ordered and the flowers i got. Wouldn,t let me upload photos”

Helpful Report

Posted 1 month ago

Hello Terence, We’re very sorry to hear the flowers didn’t meet your expectations. I can see you have been in contact with our Facebook team, and this has now been resolved. Kind regards, Team 123 Flowers

Posted 1 month ago

“Very convenient way of ordering flowers for a sick friend many miles away. Delivery was quick and without hassle and I got a call saying how lovely the budded flowers looked. A few days later I received a message saying how beautiful the freshly blooming flowers have become. I have just ordered again from 123. Thank you so much x”

Helpful Report

Posted 1 month ago

Hello Paul Thank you for your amazing review! We're so pleased to hear that the flowers brought joy to your friend and that the delivery was hassle-free. It's wonderful to know the blooming flowers made such a lovely impression! We're grateful for your continued support and look forward to your next order. Warm wishes, Team 123 Flowers

Posted 1 month ago

“You would be better off spending your money on flowers at Aldi and making your own bouquet. Not like the photo on website and came half dead! Only good point was it was delivered on time! Not allowing me to upload photo as proof!!”

Helpful Report

Posted 1 month ago

Hello Abi, We're deeply sorry to hear that your bouquet did not meet your expectations and arrived in poor condition. We appreciate your feedback and will use it to improve our services. It's great to hear that the delivery timing was satisfactory, and we hope to provide a better experience for you in the future. Warm wishes, Katie

Posted 1 month ago

“Lovely happy presents thanks”

Helpful Report

Posted 1 month ago

Hello Yvette! Thank you for your lovely review! We're so glad to hear that you found our presents to be happy and delightful. Your satisfaction is what we strive for! Warm wishes, Team 123 Flowers

Posted 1 month ago

“Good website easy to use”

Helpful Report

Posted 1 month ago

Hello Christopher! Thank you for your wonderful review! We're delighted to hear that you found our website easy to use. Your positive experience means a lot to us. Warm wishes, Team 123 Flowers

Posted 1 month ago

“My niece sent me a bouquet of flowers yesterday to cheer me up after my op, when I sent her a picture she was very disappointed, not what she ordered at all. My opinion, a poor excuse for a bouquet!!”

Helpful Report

Posted 1 month ago

Hello Anne, We're truly sorry to hear that the bouquet did not meet your niece's expectations, especially during such a tough time for you. We always aim to create arrangements that bring joy and we regret that we fell short on this occasion. Wishing you a smooth recovery, Team 123 Flowers

Posted 1 month ago

“Do not believe 123flowers claims of free next day delivery!! Flowers did not arrive when intended, disappointing myself and the recipient! And as for getting in touch with customer services… good luck with that! Especially when the weekend comes around! Will not use this company again and would not recommend to anyone looking for a reliable service!”

Helpful Report

Posted 1 month ago

Hello Nicola, We're sorry to hear about your experience with the delivery and customer service. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Team 123 Flowers

Posted 1 month ago

“The poorest bouquet of flowers i have every sent to someone. It was so sparse with nothing but the poorest bunch of flowers ever. Was so embarrassed when I seen what was delivered. Also cards wasn't there either with the message. Never again will I buy from this site”

Helpful Report

Posted 2 months ago

Hello, We’re truly sorry to hear that you were disappointed with the bouquet you sent. It’s disheartening to know that it didn’t meet your expectations and that the card was missing as well. We aim to create beautiful arrangements and provide a reliable service, so we apologize for not delivering on that this time. Your feedback is invaluable, and we will take it into consideration as we strive to improve. Best wishes, Team 123 Flowers

Posted 1 month ago

“What i ordered for my Aunty to cheer her up after being in hospital. Did not look like the ones she received, I felt embarrassed when I received a picture of them from her. Waist of money, I will not bye from 123 flowers again, I am so disappointed.”

Helpful Report

Posted 2 months ago

Hello Lesley, We’re truly sorry to hear about your experience and that the arrangement didn’t meet your expectations. It’s disappointing to know that your Aunty didn’t receive the cheer and joy we aim to provide with our flowers. We understand how important it is to make special moments brighter, and we apologize for missing the mark this time. A member of our reviews team has now contacted you. We hope to resolve this shortly. Warm regards, Rosie

Posted 2 months ago

“Flowers came with whole heads fallen off and flowers were near dead on arrival.”

Helpful Report

Posted 2 months ago

Hello, We’re truly sorry to hear about the condition of the flowers upon arrival. It’s disappointing to learn that they didn’t meet the high standards we aim to provide. I can see you have been in contact with our customer support team, and this has now been resolved. Warm regards, Team 123 Flowers

Posted 2 months ago

“I am absolutely disgusted !! With the flowers that I ordered for my daughter that had just come out of hospital after having major surgery I paid £40.00 for them i couldve got some lovely bouquet From a super I will definitely not order from them again”

Helpful Report

Posted 2 months ago

Hello, We sincerely apologize for your disappointment and the distress our flowers caused during such a challenging time for your daughter. It’s deeply upsetting to hear that our product didn’t meet the standard you were expecting, especially for such a special occasion. A member of our reviews team has now contacted you. We hope this can be resolved. Warm wishes, Team 123 Flowers

Posted 2 months ago

“I was attracted to the online ad free next day delivery, unfortunately this was not what I experienced. When I contacted 123 about late delivery they replied saying it depends on area of delivery and it's in the small print. My order was to be delivered in central Scotland not in Mongolia. I won't use the company again as my 80 year old recipient was left waiting for a delivery that was never coming on the expected date H. Edinburgh”

Helpful Report

Posted 2 months ago

Hello, We deeply regret that your experience with your delivery did not match your expectations, especially given the importance of the occasion for your recipient. We strive to provide clear information regarding delivery options, and we’re sorry for any confusion that may have occurred. Warm regards, Team 123 Flowers

Posted 2 months ago

“I will never order from these again! Absolutely embarrassed with what my mum recieved from me. I could have got a nicer bouquet from a supermarket. Nothing like what I ordered at all, different flowers and different colours, but apparently of the care guide is followed they will look similar to what was ordered.....magic flowers!! The fact they turned up within the delivery slot was the only good thing about this order!”

Helpful Report

Posted 2 months ago

Hello, We are truly sorry to hear that the bouquet did not meet your expectations and that it caused embarrassment. We strive to provide quality products, and it’s disappointing to know we fell short this time. A member of our review team has now contacted you, and we hope to come to a satisfactory resolution. Warm regards, Team 123 Flowers

Posted 2 months ago

“Ordered on the 29th Oct paid next day delivery flowers were symphty flowers did not arrive until 4th Nov flowers where limp and roses had died , contacted customer service via email to complain reply was, in our t&cs as they where being sent to Northern Ireland it could take an extra day ! Well excuse me for pointing out the obvious but from the 30th Oct to the 4th Nov is actually 6 days , very poor service”

Helpful Report

Posted 2 months ago

Hello Julie, We sincerely apologize for the inconvenience you encountered with your order. It’s disappointing to hear that the flowers did not arrive as expected and that the condition was not satisfactory. I can see you are in contact with our customer support, and we hope this can be resolved to your satisfaction. Warm regards, Team 123 Flowers

Posted 2 months ago

“What I ordered (paid extra for large ) Vs What I received. Why would a large batch of flowers be delivered in such a small box, they are all crumpled up, this is really embarrassing, Where is the class ? Won’t be ordering again”

Helpful Report

Posted 2 months ago

Hello, We're truly sorry to hear that your experience with our delivery did not meet your expectations. It’s disheartening to know that the presentation of the flowers did not reflect the quality you were anticipating. A member of our customer support has now contacted you, and we hope to resolve this soon. Best wishes, Tom

Posted 2 months ago

“Amazing easy to understand and brilliant laid website experience can’t wait to hear my friends reaction to see her flowers!! Email confirmation and process so simple and informative!! Thank you very much!!”

Helpful Report

Posted 2 months ago

Hello Rebecca! Thank you for your fantastic review! We're thrilled to hear that you found our website easy to use and that you're excited to see your friend's reaction to her flowers. Your kind words about our confirmation process truly brighten our day! Warm wishes, Team 123 Flowers

Posted 2 months ago

“Hoping these flowers are as nice as the ones I sent my friend in September”

Helpful Report

Posted 2 months ago

Hello Veronica! Thank you for your great review! We hope the flowers meet your expectations just like the ones you sent before. Warm wishes, 123 Flowers

Posted 2 months ago

“When I received the flowers they looked nothing like what was advertised as the picture. Yes description said 7 stems but they should have made it clear that you get no other type of flower and that the bunch I will receive is not reflective of what is on the picture. They didn't accept my complaint as they kept saying this is the correct size, I'm disputing that it is misrepresentation! as I had bought the bunch to gift to someone on their wedding and it was such a small bunch. Feel very disappointed, probably would have got a better bunch from the petrol station.”

Helpful Report

Posted 2 months ago

Hello, I’m very sorry to hear that the flowers did not meet your expectations, especially as they were intended as a wedding gift. We completely understand how disappointing this must have been. Our product descriptions do include the number of stems and an example image to represent the style of the bouquet, but I appreciate that this wasn’t as clear as it could have been in your case. Your feedback has been noted and will be shared with our team to help improve transparency for future customers. Warm regards, Katie

Posted 2 months ago

“Really disappointed with the flowers i ordered as a thankyou. Ordered the LARGE Lilac meadow Spring bouquet which look lovely online however what was received is very straggly, definitely NOT a large bouquet. I've had flowers before that need a couple of days to bloom etc however there is nothing in this still to bloom and one of the three roses in the bunch is drooped already. I'm actually feeling embarrassed at having sent these to my friend and have actually apologised. I've seen nicer in the petrol station. Photos shows what was ordered vs what was received”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. We're truly sorry to hear that your experience did not meet your expectations. It's important to us that our customers are satisfied, and we understand how disappointing it can be when the flowers received don’t match what was ordered. We do strive to ensure that every bouquet is beautiful and healthy, and we regret that this was not the case for your order. Please could you send us some images, including a birds-eye view, to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist you further with this. Best wishes, Rosie

Posted 2 months ago

123 Flowers is rated 4.6 based on 13,336 reviews