123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,503 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,503 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I just ordered some flowers for Mother’s Day for my mum, I was very disappointed. Nothing close to what I ordered. They gave her completely different flowers. There were so many leaves and hardly any flowers. Delivery was on time. I spent a lot of money didn’t get anything I expected. I attached photos.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. Kind regards, Tom

Posted 1 month ago

“I ordered these for a neighbour. I was quite disappointed in the amount of flowers in the bouquet that I sent. Although fresh and in bud, not what I expected at all. The delivery was great..no problem. Very sparse for the price”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear the bouquet didn’t meet your expectations and that you feel it was sparse for the price. While the delivery was smooth, this isn’t what we aim to provide. I can see you have been in contact with our customer support team and this has now been resolved. Kind regards, Team 123 Flowers

Posted 1 month ago

“Poor service flowers never acknowledged by company and not received by recipient - sad state of affairs as I was sending to celebrate a young lady who us a single mum on her 21 birthday.”

Helpful Report

Posted 1 month ago

Hello Patricia, Thank you for your review. Following contact from our Reviews team, you confirmed that no order had been successfully placed and that no payment had been taken. It is clear this was not an issue relating to our company or delivery service, but rather an issue encountered during the ordering process. Kind regards, Chloe

Posted 1 month ago

“Absolutely dreadful. My husband arranged these for a surprise. They will never look like the picture. 6 tulips one piece of alistromera and one piece of gypsofilia. I was upset to be honest that he would spend good money on this when he could have spent that money on something nice.”

Helpful Report

Posted 1 month ago

Hello Hazel, We’re very sorry to hear your husband’s arrangement wasn’t as expected and that you’re unhappy with what was delivered. This isn’t the experience we aim to provide. A member of our reviews team has now reached out, and we’d like to make this right for you. Kind regards, Team 123 Flowers

Posted 1 month ago

“1st time using the company, and so pleased arrived when stated I paid doe tracking which was worth it as I was sending to family member across water so tracking was ideal for me. Flowers were lovely and bonus as little Charlie bear came with them .which was beautiful as person I purchased for had lost a baby called Charlie so these bouquet were differently meant for her defo will purchase again well done”

Helpful Report

Posted 1 month ago

Hello Alison, Thank you for your wonderful 5-star review. We’re thrilled the delivery and tracking met your needs, and that the Charlie bear added a special touch during a meaningful time. We look forward to assisting with your next order. Kind regards, Team 123 Flowers

Posted 1 month ago

“This is the first time that I have had ordered flowers from 123. I am very pleased with them. They arrived in a lovely bouquet & look pretty arranged in the vase.”

Helpful Report

Posted 1 month ago

Hello there, Thank you for your wonderful 5-star review. We’re thrilled you’re pleased with your first order and that the bouquet arrived beautifully arranged. If you need any help choosing next time, we’re happy to assist. Kind regards, Team 123 Flowers

Posted 1 month ago

“Love that it’s free delivery. Hard choice was choosing the right flowers so many choices.”

Helpful Report

Posted 1 month ago

Hello Amy, Thank you for your wonderful 5-star review. We’re delighted you loved the free delivery and that you found the bouquet options plentiful. If you need any help choosing next time, we’re happy to assist. Kind regards, Team 123 Flowers

Posted 1 month ago

“I ordered pink meadow and paid for large bouquet...and receied florist choice..very dissappointed in this ..having used 123 before with no issues...photos given ror comparrison...reached out to 123. To be told it can sometimes be different ...i feel the quaility and quantity does not match...such a shame...not happy at all..”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear that the Pink Meadow bouquet you ordered didn’t arrive as expected and that you believed you received a florist’s choice instead. After further investigation, we can confirm there was an error in our customer support communication. The correct bouquet was delivered, including the same flowers as shown in the image. Please remove the wrapping and follow the care guide as instructed to allow the bouquet to present as intended. Kind regards, Team 123 Flowers

Posted 1 month ago

“I bought the "Joyous Charm" bouquet for a little gift for my fiance. The bouquet I received was nothing like what was advertised. I am disappointed, and now left with a bouquet that looks like my 7 year old son picked them out of the field.”

Helpful Report

Posted 1 month ago

Hello James, We’re very sorry to hear the bouquet didn’t match what was advertised and that you’re disappointed. This isn’t the experience we aim to provide. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 1 month ago

“First class service , posted and receieved the next day ,, Tulips were in first class condition, and still look fresh a week later ,, Well done and Thank you”

Helpful Report

Posted 1 month ago

Hello Clair, Thank you for your wonderful 5-star review. We’re thrilled that you found the service first class, the delivery fast, and the tulips in great condition and still fresh after a week. We appreciate you sharing your experience. Kind regards, Team 123 Flowers

Posted 1 month ago

“Placed an order for flowers for my daughters Birthday, The Flowers she recieved were not what we ordered, the card was different, and it came with cholate which we did not order. We are dissaponted with the flowers supplied. Will not be using you again.”

Helpful Report

Posted 1 month ago

Hello Nigel, We’re very sorry to hear the flowers, card, and chocolate didn’t match your order and for the disappointment this caused. This isn’t the experience we aim to provide. I can see you have been in contact with our customer support team, and we hope this can be resolved. Kind regards, Team 123 Flowers

Posted 1 month ago

“Well, the flowers are nothing like the ones in the pictures. I got 10 flowers and 4 of the heads had come off. My son sent them to me and when I sent him a photo of them his response was ' they look dead'. They really do look sad and droopy. Not sure why I've given the review 1 star - doesn't even deserve that!!”

Helpful Report

Posted 2 months ago

Hello, We’re very sorry to hear the bouquet didn’t match the online photos and that several heads came off. That isn’t the experience we aim to provide. If not done already, please could you get in touch with our Customer Support team at enquiries@123-flowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team 123 Flowers

Posted 2 months ago

“Not what I had hoped for. My mother even had to add her own to fluff it up. I feel like I got a Temu bunch delivered. Photo vs reality with a few added extra my mum added herself”

Helpful Report

Posted 2 months ago

Hello Hayley, We’re very sorry to hear the bouquet didn’t meet your expectations and that it felt closer to a Temu experience. We always aim to deliver items that match the online image, and we understand how disappointing it is when that isn’t the case. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 2 months ago

“My son ordered me flowers £30 for the large bouquet, they were absolutely disgusting & sent them back as nothing like what was ordered.”

Helpful Report

Posted 2 months ago

Hello, We’re very sorry to hear the bouquet you received was not as expected and that you were unhappy with the order. We hope to come to a satisfactory resolution. Kind regards, Team 123 Flowers

Posted 2 months ago

“Half flowers sent”

Helpful Report

Posted 2 months ago

Hello Karen, Thank you for your review. We’re very sorry to hear that only half of the flowers arrived. This isn’t the experience we aim to provide. I can see you are in contact wth our customer support team, and we hope this can be resolved. Kind regards, Team 123 Flowers

Posted 2 months ago

“Excellent service. Delivered on time as always. My auntie was very impressed Thanks”

Helpful Report

Posted 2 months ago

Hello Janice, Thank you for your wonderful 5-star review. We’re thrilled to hear the service was excellent, delivery was on time, and that your aunt was impressed. We appreciate you sharing your experience. Kind regards, Team 123 Flowers

Posted 2 months ago

“Was not colour I ordered..I thought it came with a vase as well.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your email. We’re very sorry if the flowers you received didn’t exactly match the image shown on our website. While we always strive to recreate our arrangements as closely as possible, certain blooms may occasionally be unavailable. In such cases, our florists carefully select suitable alternatives of equal or greater value, as stated on each product page and in our terms and conditions. We are sorry for any confusion regarding the vase. We do have vases available for purchase on our website, unfortunately, this was not selected. Kind regards, Team 123 Flowers

Posted 2 months ago

“Having sent a bouquet to a friend and been disappointed about the delivery time and the size, I made a complaint to 123 and left a review. Chloe was very quick to get back to me. She apologised and offered a new bouquet at my convenient date. I arranged a different type of bouquet in the same price range, to be delivered and - it arrived on the due date at a reasonable time and is beautiful. A week later, she is still enjoying the flowers and we are both happy! Well done 123 for sorting the problem! I will definitely give you another chance. I would recommend that you check the size of your bouquets in relation to pictures shown.”

Helpful Report

Posted 2 months ago

Hello Heather, Thank you for your thoughtful 4-star review. We’re glad the replacement bouquet arrived on time and that you’re happy with it, and we appreciate you sharing feedback about bouquet sizing compared with the pictures. We’ll pass your comments to the team to help improve accuracy. Kind regards, Team 123 Flowers

Posted 2 months ago

“Didn’t arrive Wish I had read the reviews first Total lack of response Chasing a refund”

Helpful Report

Posted 2 months ago

Hello Mark, Thank you for your review. We’re sorry to hear that your order was not delivered to the intended recipient. After reviewing your order details, we can see that an incorrect address was provided at the time of purchase. As we rely on customers to supply the full and accurate delivery address, this ensures that orders can reach their recipients within the expected timeframe. Kind regards, Team 123 Flowers

Posted 2 months ago

“Wish I'd read the reviews but was in a rush and they did arrive the next day BUT not the lovely bouquet shown on their website - crushed wilting tatty flowers, the leftovers from a day at the market. Never again!”

Helpful Report

Posted 2 months ago

Hello Denise, Thank you for your review. We’re very sorry the bouquet did not meet expectations and arrived in a poor condition. This isn’t what we strive for, and we’ll investigate what happened with this order to prevent it from occurring again. If not done already, please could you get in touch with our Customer Support team at enquiries@123-flowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team 123 Flowers

Posted 2 months ago

123 Flowers is rated 4.6 based on 13,503 reviews