123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.64

4.6 Rating 13,106 Reviews

93 %

of reviewers recommend 123 Flowers

4.6

Based on 13,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 24th April 2025

123 Flowers 5 star review on 17th April 2025

754

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First and last order I will place with this company. Placed my order yesterday, paid for delivery today, nothing so far! No update, no flowers!! Have emailed them for info but so far no information where my order is or when it will be delivered.”

Helpful Report

Posted 1 month ago

Hello, Thank you for reaching out to us, and I sincerely apologise for the inconvenience you've experienced. We understand how important timely delivery is, and it’s disappointing to hear that you haven’t received your flowers yet. I can see that this has been delivered. Best regards, The 123 Flowers Team

Posted 1 month ago

“Amazing bouquet of roses and lillies truly one of a kind and for a great price Would recommend to anyone as they have flowers for every occasion”

Helpful Report

Posted 1 month ago

Hello Marin, Thank you for your amazing 5-star review! We’re delighted to hear that you loved the bouquet of roses and lilies. It's fantastic to know you think our prices are great and that we have flowers for every occasion. Warm regards, The 123 Flowers Team

Posted 1 month ago

“I've been ordering from 123 Flowers for quite some time, and they never disappoint. The flowers always arrive fresh, beautifully arranged, and securely packaged to prevent any damage. Their customer service is outstanding - when I recently encountered a minor issue with the website whilst placing an order, they handled it swiftly and professionally, focused entirely on finding a solution in a matter of minutes. Truly a first-class experience every time. Thank you again to Lois, you're an absolute superstar ✨️”

Helpful Report

Posted 1 month ago

Hello Lorri, Thank you for your incredible 5-star review! We're so happy to hear that you’ve had such positive experiences with us and that our flowers consistently meet your expectations. It’s fantastic to know that our customer service was able to assist you promptly! We’ll be sure to pass your kind words to Lois. Warm regards, The 123 Flowers Team

Posted 1 month ago

“What do you call this (see pictures)? This is NOT a medium bouquet resembling anything like the image posted on your site. To be clear, I do not anticipate getting any redress, nor do I anticipate that this review will be reflected in your dubious satisfaction rating, but just be assured that neither I, nor anybody within my sphere of influence, will use your misleading, miserly and miserable little company for as much as a dandelion buttonhole. Cheers L Be careful, it's a competitive world of commerce out there.... Lina”

Helpful Report

Posted 1 month ago

Hello Lina, Thank you for taking the time to express your concerns. We truly value your feedback, and we are sorry to hear that your experience did not meet your expectations. We strive to represent our bouquets accurately, and it’s disappointing to hear that we missed the mark for you. Your comments are important to us and will certainly be taken into consideration as we work to improve our services. Best wishes, The 123 Flowers Team

Posted 1 month ago

“Sent my niece the beautiful sunflower bouquet medium size. Even though the city was added wrong she still received them. Beautiful.”

Helpful Report

Posted 1 month ago

Hello Jose, Thank you so much for your wonderful 5-star review! We're thrilled to hear that your niece enjoyed the beautiful sunflower bouquet. It’s great to know that it arrived even with the city hiccup! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Ordered this for a friend who’s recovering at home to cheer her up. The only thing I’m impressed with is the fast delivery. The flowers look nothing like the photos. I understand that the flowers are sent as buds and will bloom after a few days. But the flowers that were received are very scarce and even when they bloom they will be nowhere near the full bunch shown in the photos.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your thoughts. We truly appreciate your feedback and are glad to hear that you were satisfied with the delivery speed. However, we're sorry that the flowers did not meet your expectations. We strive to provide arrangements that reflect the quality shown in our photos, and we understand how disappointing it can be when they don’t. Your feedback is valuable and will help us improve our offerings in the future. Best wishes, Katie

Posted 1 month ago

“Great online service”

Helpful Report

Posted 1 month ago

Hello Dawn, Thank you for your fantastic 5-star review! We’re thrilled to hear that you enjoyed our great online service. Your satisfaction is our priority, and we look forward to serving you again! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Really slow delivery was told my order would come next day ,i ordered on tuesday its now friday and they havent even been sent out”

Helpful Report

Posted 1 month ago

Hello Charlie, Thank you for your review. We’re sorry to hear that your order didn’t arrive as expected. I can confirm that your order was dispatched yesterday with the free delivery option selected at checkout. The delay in dispatch was due to the order being placed after our daily cut-off time, which affected the processing schedule. Warm regards, Rosie

Posted 1 month ago

“Beautiful flowers arrived on time,a much appreciated gift.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your lovely 5-star review! We're delighted to hear that the beautiful flowers arrived on time and were a much appreciated gift. Warm regards, The 123 Flowers Team

Posted 1 month ago

“Great value, really quick and reliable service and my recipient really loved the flowers, quoting that they were beautiful!”

Helpful Report

Posted 1 month ago

Hello Ann, Thank you for your amazing 5-star review! We’re so happy to hear that you found our service quick and reliable and that the flowers brought joy to your recipient. Warm regards, The 123 Flowers Team

Posted 1 month ago

“I have yet to know if the flowers will arrive. But I wished I had read the reviews before I placed an order. I discovered after the order that the complete address of the recipient was in a delayed text, and the flowers were ordered in the night before. Hoping to have the rest of the address added I emailed as quickly as possible to be told that the flower were already dispatched? (Which did not make sense as I had emailed a whole 12 hours before and then received the email before 9 o clock the next morning). I am not impressed at this moment in time with the customer service, so I am thinking that the flowers may be a sham as well from what I am reading. I will update when I know, but I would steer clear of these in future.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback — we’re truly sorry for any confusion and frustration caused. We completely understand how important it is for your flowers to arrive on time and at the correct address, especially when it’s a thoughtful gift. While we always do our best to accommodate changes, we do rely on the information provided at the time of ordering, as updates may not always be possible once the order is being processed. Warm regards, Rosie

Posted 1 month ago

“Beautiful, colourful flowers that arrived on time. They were just as pictured online. Thank you”

Helpful Report

Posted 1 month ago

Hello, Thank you for your wonderful 5-star review! We're so pleased to hear that you loved the beautiful, colorful flowers and that they arrived on time just as you expected. Warm regards, The 123 Flowers Team

Posted 1 month ago

“Non sono mai arrivato nemeno rimborsati i soldi”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are sorry to hear that your order was not received as expected. I can see that you have since spoke with our customer service team and this has been resolved. Best wishes, Katie

Posted 1 month ago

“This is my first time ordering with 123 flowers so my fingers are crossed for a beautiful bouquet! I often send flowers so I’ll use them a lot if the flowers are good 👌 Great prices!!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your fantastic 5-star review! We're thrilled that you chose 123 Flowers for your first order and we hope the bouquet exceeds your expectations. Warm regards, The 123 Flowers Team

Posted 1 month ago

“The real product looks nothing like what they show on their website. Complete rip-off. I appreciate there are always difference, but showing an ample bouquet and then getting a tiny bit of greenery that you could easily pick up for a few bucks at the supermarket is plain disgusting. And their customer service just does not care (“tough luck”). Never again - stay away from these crooks.”

Helpful Report

Posted 1 month ago

Hello, I'm really sorry to hear that your experience did not meet your expectations. I completely understand your frustration with the difference between the product shown and what you received. We strive for quality and satisfaction, and it's disappointing to learn that we fell short in your case. Your feedback about our customer service is also noted, and I can assure you that we continuously work on improving our support. Thank you for sharing your thoughts. Best regards, Rosie

Posted 1 month ago

“Placed my order on Wednesday, paid extra for the next day delivery on the Thursday, it is now Saturday and I’ve still no delivery and no one will confirm they were even dispatched. Would not recommend this company to anyone and I would say any good reviews here must be fake.”

Helpful Report

Posted 1 month ago

Hello, I’m really sorry to hear that your order was not delivered as you expected, and I completely understand your frustration with the lack of communication. This is not the experience we want for our customers, and your feedback is important. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie

Posted 1 month ago

“Yet to receive flowers, but hoping recipients will love them”

Helpful Report

Posted 1 month ago

Hello, Thank you for your hopeful 5-star review! We appreciate your patience and are confident that the recipients will love the flowers once they arrive. Warm regards, The 123 Flowers Team

Posted 1 month ago

“Ordered a medium bouquet for £25.00 and what was delivered was pitiful. I could have bought the same bouquet in a supermarket for £6. I tried to complain but was told “you got what you paid for. I had to go to Tesco and buy a bouquet for £10, which was bigger than the one I paid £25 for. Shameful.”

Helpful Report

Posted 1 month ago

Hello Christine, I’m truly sorry to hear that your bouquet did not meet your expectations. I understand how disappointing it can be when what you receive doesn’t match what you anticipated, especially when it comes to something as special as flowers. Your feedback is important to us, and I assure you we are always striving to improve our service and product quality. I appreciate you sharing your experience, and I hope we can do better in the future. Best regards, Katie

Posted 1 month ago

“Ordered a Thank You bouquet for my Mum and it was beautiful. Will always use 123Flowers in future.”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your amazing 5-star review! We're delighted to hear that the bouquet for your Mum was beautiful. Warm regards, The 123 Flowers Team

Posted 1 month ago

“I ordered from you flowers yesterday, Today my friend received them absolutely beautiful flowers she is not well so thought I would cheer her up.She was delighted with them.Thank you for a quick service and amazing flowers 🌹”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your wonderful 5-star review! We're delighted to hear that your friend loved the flowers and that they brought her some cheer during a tough time. It’s always our goal to provide quick service and beautiful arrangements. Warm regards, The 123 Flowers Team

Posted 1 month ago

123 Flowers is rated 4.6 based on 13,106 reviews