123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.59

4.6 Rating 13,456 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,456 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

Write Your review

Tell us how 123 Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Broken lily, snapped stems of the little white flowers. Didn't arrive in any water. Felt sad for the person gifting them to me.”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear your lily arrived broken and without water. This isn’t what we want for our customers. Kind regards, Team 123 Flowers

Posted 1 month ago

“Very very disappointed ☹️ Tulips wilting all 5 of them and 4 roses bit scraggy. Website will not let me upload photos🙄 Nothing at all like one displayed on website😡”

Helpful Report

Posted 1 month ago

Hello Thelma, Thank you for your review. I’m very sorry to hear that the flowers did not meet your expectations based on the images online, and I sincerely apologise for any disappointment this may have caused. A member of our reviews team has reached out, and we hope this can be resolved. Kind regards, Team 123 Flowers

Posted 1 month ago

“Bit disappointed by the bouquet sent to my sister in law, as looked nothing like the pic on site I chose the Pink Meadow, in the medium, and even my sister in law was happy with them I feel let down..🙁”

Helpful Report

Posted 1 month ago

Hello, We’re sorry to hear the Pink Meadow bouquet didn’t meet your expectations and didn’t resemble the photo. We understand how disappointing this can be. After further investigation, I can see you selected our florist choice bouquet. We apologise for any confusion. Kind regards, Team 123 Flowers

Posted 1 month ago

“I ordered the Pink Meadow bouquet and the flowers which were delivered were nothing in comparison to the photo you advertise on your website. There has been no resolution after contacting customer service…very dissatisfied”

Helpful Report

Posted 1 month ago

Hello Louise, We’re very sorry if the flowers you received didn’t exactly match the image shown on our website. While we always strive to recreate our arrangements as closely as possible, certain blooms may occasionally be unavailable. In such cases, our florists carefully select suitable alternatives of equal or greater value, as stated on each product page and in our terms and conditions. Kind regards, Team 123 Flowers

Posted 1 month ago

“Flowers were beautiful and lasted nearly two weeks.. However I did not like that most bouquets do not tell you how many stems or give you the option to increase the size.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback. We’re glad the flowers were beautiful and long-lasting, but we’re sorry about the sizing information. We’ll pass your note about stem counts and bouquet sizing to our product team to consider for future orders. If you’d like, we can also review this with your next order to ensure you get the size you prefer. Kind regards, Team 123 Flowers

Posted 1 month ago

“I ordered the regular bouquet, aware it would be a little smaller than the photo of th medium sized bouquet pictured but the bouquet received was very much so smaller and due to a problem with Royal Mail not delivering until 3 days late these flowers were well past their best and went into the bin, very disappointing.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear that the regular bouquet you received was much smaller than expected and that the 3-day delay from Royal Mail affected the flowers’ condition. We understand how disappointing this is. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team 123 Flowers

Posted 1 month ago

“So disappointed. On the picture is pink ready like bouquet and see what is came… terrible”

Helpful Report

Posted 1 month ago

Hello there, We’re really sorry to hear that the bouquet you received wasn’t as pictured and that you’re disappointed. Our plants are sent out in bulbs. Please allow time for the plant to grow. Kind regards, Team 123 Flowers

Posted 1 month ago

“Unfortunately, the bouquet delivered was much smaller than expected. I strongly recommend paying close attention and asking for exact size details before placing an order.”

Helpful Report

Posted 1 month ago

Hello there, We’re really sorry to hear the bouquet was smaller than you expected. We understand how disappointing that can be. Our website shows a medium bouquet, and we can see you selected a standard. We appreciate your feedback and will use it to improve our services. Kind regards, Team 123 Flowers

Posted 1 month ago

“What a gorgeous bouquet I received today from my daughter. Thank you 123flowers really lovely, and very well packaged.”

Helpful Report

Posted 1 month ago

Hello Mrs, Thank you for sharing your lovely feedback. We’re so glad the bouquet was gorgeous and well packaged, and that your daughter’s gift was well received. If there’s ever anything else we can do, please let us know. Kind regards, Team 123 Flowers

Posted 1 month ago

“Was contacted by customer services to resolve issues was sent a much better bunch that my mum loved in the end ,all in all better second time around but totally avoidable if better quality assessments are in place and pot luck with customer services first guy was unhelpful but second Chloe went extra mile and could see my issues . Thankyou 123 flowers”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback. We’re glad the second bouquet was loved and appreciate your patience, as well as your comments about quality assessments and the service you received. We’ll be sure to pass on your thanks to Chloe for going the extra mile. We’re sorry the first contact was unhelpful, and we’ll work to improve. If there’s anything else we can do, please let us know. Kind regards, Team 123 Flowers

Posted 1 month ago

“Absolute bad company. Paid extra to get delivered on a certain date. Did not arrive. Contacted thrm a they blamed Royal Mail. Tried to cancel, refund no joy kept sending same email not their fault, basically saying tuff get on with it.”

Helpful Report

Posted 1 month ago

Hello Ian, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Team 123 Flowers

Posted 1 month ago

“I ordered some flowers yesterday and the roses and carnations was very wilted as a florist myself I was disappointed to see they was not fresh flowers I have used this company in the past with no issues at all”

Helpful Report

Posted 1 month ago

Hello Sarah, We're sorry to hear your flowers arrived wilted and not fresh. This isn’t the experience we want for our customers. Please reply with your order number and, if possible, a photo of the flowers. We’ll arrange a replacement or a refund as soon as we can. Thank you for letting us know, and for your past support. Kind regards, Team 123 Flowers

Posted 1 month ago

“Hi the lady on the phone was most helpful after I made a mistake on my order. I would certainly use 123 for my next order of flowers”

Helpful Report

Posted 2 months ago

Hello David, Thank you for the wonderful 5-star review. We’re glad the lady on the phone could help with your order mistake and that you’d certainly use 123 Flowers again. Kind regards, Team 123 Flowers

Posted 2 months ago

“The delivery was not made although the correct Postcode and street / house number was correct . I have been refused a refund siting that they had fulfilled there legal requirements. But did offer me 10.00 as a good will gesture , for the failure. Bwst described as a complete rip off / con. DISGUSTED”

Helpful Report

Posted 2 months ago

Hello Ray, We’re truly sorry to hear your delivery didn’t arrive and that the refund issue remained unresolved. This isn’t the experience we aim to provide. Kind regards, Team 123 Flowers

Posted 2 months ago

“I paid extra for delivery and the flowers were delivered on time which was great. However, the flowers that were delivered did not resemble those that were advertised. The photo on the order page stated that the medium bouquet was pictured, so I paid the extra for medium. The ones that arrived were a little bedraggled and looked like a small bunch that I could have got from the supermarket for around £7. Very disappointing and embarrassing as these were for my mom's 70th birthday. Never again!”

Helpful Report

Posted 2 months ago

Hello Gail, We’re truly sorry to hear the bouquet didn’t match the advertisement and that you’re disappointed. As mentioned online, some stems in this bouquet are delivered in bud to ensure maximum freshness and longevity. We recommend following the care guide and allowing a little time for the bouquet to fully bloom. If you’re still unsatisfied with the bouquet after a couple of days, please send us a few additional photos, and we’ll be happy to look into this further for you. Kind regards, Team 123 Flowers

Posted 2 months ago

“Flowers & chocolates delivered on time. Great service.”

Helpful Report

Posted 2 months ago

Hello John, Thank you for the wonderful 5-star review. We’re glad Flowers & chocolates were delivered on time and that you found our service great. We look forward to helping you again soon. Kind regards, Team 123 Flowers

Posted 2 months ago

“123 Flowers is an excellent site that delivers on Sunday and is very quick and easy to use unlike some flower sites The flowers are beautiful and well worth the costs which are very reasonable. It will definitely be my first choice from now on”

Helpful Report

Posted 2 months ago

Hello, Thank you for the wonderful 5-star review. We're thrilled to hear that 123 Flowers delivers on Sundays, is quick and easy to use, and that you find our prices reasonable. We’re delighted you’ve chosen us as your first choice, and we look forward to helping you again soon. Kind regards, Team 123 Flowers

Posted 2 months ago

“Ordered flowers for three separate addresses for today Saturday February 28th, had people waiting in at all three addresses and spent over £100 !!! One delivery was received. The other two deliveries? One is going to be hours late if it gets here and the third no update whatsoever. Really trusted this company and just feel let down! I've sent a message with no reply!!! Never again!”

Helpful Report

Posted 2 months ago

“Very disappointed, I bought the tulip and peruvian lily boquet for £19.99 and received a very small bedraggled bunchofflowers, definately not vaue for money”

Helpful Report

Posted 2 months ago

“If there’s a 0 star I’ll definitely give it a 0. Absolutely ridiculous shop. Never buying from this store again. My ordered was placed 7 days ahead, and they told me something was wrong about my address on the last day. I replied within 24 hours and they said they have to delay my order WITHOUT ANY COMPENSATION. I demand an appropriate compensation. The customer service is not helping at all. Absolutely ridiculous. My order number is 223255”

Helpful Report

Posted 2 months ago

Hello Cloris, We’re truly sorry to hear about the issues with your order and the lack of timely support. This isn’t the experience we aim to provide. Kind regards, Team 123 Flowers

Posted 2 months ago

123 Flowers is rated 4.6 based on 13,456 reviews