123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,336 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Well, after an unfortunate error this company has kindly dealt with the issue within hours. The correspondence between us was always clear and efficient. So for that I am truly grateful as is the recipient of the bouquet. Thank you all.”

Helpful Report

Posted 2 months ago

Hello Peggy! Thank you for your thoughtful review! We're so pleased to hear that our team was able to resolve the issue quickly and that your experience with us was clear and efficient. Your gratitude means a lot to us! Warm wishes, 123 Flowers

Posted 2 months ago

“False Advertising - Flowers Looked NOTHING Like the Photo This was incredibly disappointing. The arrangement I received looked drastically different from the beautiful, vibrant photo on the website. I ordered the "Rene Florist Choice" bouquet, and what arrived was a sparse, and frankly sad-looking mix of filler flowers. The colors were completely off, and the quality was poor. It felt like a cheap substitute, not the premium product advertised. Considering this bouquet cost me £55 I expected far more than 5 sorry looking roses and some chrysanthemums. I appreciate that the Florist choice is seasonal and variable but what was delivered was extremely disappointing. Do not trust their pictures! I paid for one thing and received another. There was no consideration for my complaint either, VERY poor customer service. Will not be ordering from them again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. A member of our review team has reached out via email. Best wishes, Rosie

Posted 2 months ago

“Nice selection of flowers and very easy payment options. All done in a few minutes.”

Helpful Report

Posted 2 months ago

Hello Michael! Thank you for the fantastic review! We're delighted to hear that you enjoyed our selection of flowers and found the payment process so easy. Warm wishes, 123 Flowers

Posted 2 months ago

“very disappointed about the service Everything seems to be smooth but the flowers never arrived. We tried to make a new delivery with royal mail but we never received the flowers. So we contacted the customer service of 123-flowers.co.uk. The reply was : "we are not responsible for the delivery, it's your problem Thanks for your support. To avoid”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re sorry to hear that your order was not delivered to the intended recipient. After reviewing your order details, we can see that an incomplete address was provided at the time of purchase. As we rely on customers to supply the full and accurate delivery address, this ensures that orders can reach their recipients within the expected timeframe. A member of our review team has reached out to hopefully resolve this with you. Best wishes, Rosie

Posted 2 months ago

“Very easy to order beautiful flowers on the last minute at an agreeable price.”

Helpful Report

Posted 2 months ago

Hello! Thank you for the wonderful review! We’re so glad to hear that you found our ordering process easy and our prices agreeable, especially for last-minute needs. We aim to make every experience seamless and beautiful! Warm wishes, 123 Flowers

Posted 2 months ago

“Beautiful flowers! The customer service staff was very attentive and the order placement is very easy and intuitive!!! It's a great way of bonding with people who are far away”

Helpful Report

Posted 2 months ago

Hello! Thank you for your delightful review! We're thrilled to hear that you found our flowers lovely and our customer service attentive. It's wonderful to know that we're helping to keep you connected with loved ones, no matter the distance! Warm wishes, 123 Flowers

Posted 2 months ago

“The last delivery I had the lady says they were gorgeous flower and delivered on time very good service”

Helpful Report

Posted 2 months ago

Hello Janice, Thank you for your fantastic review! We're so pleased to hear that the flowers were gorgeous and delivered on time. Providing great service is what we strive for, and your feedback brightens our day! Warm wishes, 123 Flowers

Posted 2 months ago

“Super easy to order and excellent pricing. I haven’t seen the flowers, but I trust they’ll be lovely”

Helpful Report

Posted 2 months ago

Hello Linda, Thank you for your lovely review! We're delighted to hear that you found our ordering process easy and our pricing excellent. We're confident that the flowers will exceed your expectations! Warm wishes, 123 Flowers

Posted 2 months ago

“Misleading and different to advertised product”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry for any disappointment caused on this occasion, and that you felt the bouquet did not appear as expected compared to the image online. As mentioned online, some stems in this bouquet are delivered in bud to ensure maximum freshness and longevity. We recommend following the care guide and allowing a little time for the bouquet to fully bloom. If you’re still unsatisfied with the bouquet after a couple of days, please send us a few additional photos, and we’ll be happy to look into this further for you. Warm regards, Tom

Posted 2 months ago

“The double lillies bouquet was sent to my friend who had just lost her mum and she was simply in awe of the stunningly beautiful flowers which were delivered with ease on a Sunday. Thank you so much and I will definitely be using your service again.”

Helpful Report

Posted 2 months ago

Hello Karen, Thank you for your wonderful review! We're truly touched to hear that the double lilies brought joy during such a difficult time for your friend. Your support means the world to us, and we look forward to helping you again in the future. Warm wishes, 123 Flowers

Posted 2 months ago

“Great service”

Helpful Report

Posted 2 months ago

Hello Viv, Thank you for your wonderful review! We're thrilled to hear that you experienced great service with us. Your satisfaction is our top priority, and we can't wait to assist you again soon. Warm wishes, 123 Flowers

Posted 2 months ago

“Amazing company managed to help me stay in contact with someone I love.”

Helpful Report

Posted 2 months ago

Hello there, Thank you for your wonderful review! We're so glad to hear that we could help you stay connected with someone you love. Warm wishes, 123 Flowers

Posted 2 months ago

“Absolutely disgusted , half the bunch that was advertised . Box bashed in and I've ordered 3 bunches. Looked awful an wouldn't order again”

Helpful Report

Posted 2 months ago

Hello Jenny, We’re really sorry to hear about your experience and the condition of the flowers upon arrival. We strive to ensure that our bouquets are delivered in perfect condition and are truly disappointed to learn that this was not the case for you. Your feedback is valuable, and we will address these concerns with our team to prevent future occurrences. I can see that our customer service team is awaiting your reply to look into this further for you. Best wishes, Rosie

Posted 2 months ago

“great company! really smooth transition”

Helpful Report

Posted 2 months ago

Hello there, Thank you for your amazing review! We're so pleased to know that your experience with us was a smooth transition. Warm wishes, 123 Flowers

Posted 2 months ago

“Terrible quality, basically green leaves with two wilted flowers in it. Also didn’t deliver on chosen date. Won’t use again.”

Helpful Report

Posted 2 months ago

Hello Fiona, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations, both in terms of product quality and delivery timing. It's important to us that our blooms arrive fresh and on schedule, and we regret any inconvenience this may have caused. I have located your order and can see that this has since been resolved with our customer care team. Warm regards, Tom

Posted 2 months ago

“Very quick and efficient way to deliver the flowers”

Helpful Report

Posted 2 months ago

Hello Sumitra, Thank you for your fantastic review! We're delighted to hear that you found our delivery service quick and efficient. Warm wishes, 123 Flowers

Posted 2 months ago

“Really disappointed - paid extra for a medium bouquet, and this was what arrived. They argued that the flowers were just in bud, but this is what the bouquet looked like until it was time to get binned. Really embarrassing to send what looks like a nice bouquet of flowers to someone and for these to arrive!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re very sorry for any disappointment caused on this occasion, and that the bouquet did not appear as expected compared to the image online. As mentioned in the product description, this bouquet is delivered in bud to ensure freshness and longevity. We also include images showing the bouquet both in bud and in bloom, so customers can see how it will look upon arrival and after a few days of following the care guide. Warm regards, Tom

Posted 2 months ago

“Absolutely fabulous! Arrived the following day and greatly recieved by my daughter in law.”

Helpful Report

Posted 2 months ago

Hello Debbie, Thank you for your fabulous review! We’re so glad to hear that the flowers arrived promptly and brought joy to your daughter-in-law. Your satisfaction makes our day! We look forward to serving you again soon! Warm wishes, 123 Flowers

Posted 2 months ago

“I ordered a large bouquet with premium delivery for a family member’s birthday, paying a total of £32. Despite the “premium” option, the flowers arrived five days late, long after the occasion had passed. The bouquet was nothing like the advertised image – small with a few stems, wilted, and poorly presented. The birthday message I had written was missing altogether. I contacted customer service several times but received no genuine assistance or accountability. The responses were dismissive, and no refund or resolution was offered. This experience has completely eroded my trust in 123 Flowers. Their advertising feels misleading, their service unprofessional, and their product quality unacceptable. I would strongly advise avoiding this sham company. Just look at the pictures of the flowers received and compare it to what’s being advertised. Disgusting!”

Helpful Report

Posted 2 months ago

Hello Nusra, Thank you for taking the time to leave a review. We’re truly sorry for any disappointment caused by the delivery and the bouquet on this occasion. After reviewing the tracking information, we can see that a delivery attempt was made on the chosen date, but the address was inaccessible. Further attempts were made on the 18th and 21st; however, there was no answer at the address. Regarding the flowers, we’re sorry to hear that you were unhappy with them and apologise for any frustration experienced when contacting our customer care team. A member of our review team has reached out to you via email to assist further. Best wishes, Katie

Posted 2 months ago

“DO NOT GO OFF THE IMAGE YOU SEE ONLINE! I ordered a large bouquet of flowers so I could surprise my best friend for her birthday. I received my order, opened it up and was horrified. There is no way I could give this to anyone without being so embarrassed. Looks nothing like the image shown online and the quantity is pathetic. Maybe for a small bunch, pushing medium but never a large bunch. BE VERY CAREFUL WHEN PURCHASING A BUNCH FROM 123 FLOWERS.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re very sorry to hear that you were disappointed with your order. We always aim to ensure our bouquets arrive fresh and beautifully arranged, and we understand how important it is for this gift to be perfect. After reviewing your case, we can confirm that the advice you received was accurate. We’re very sorry for any disappointment this has caused and regret that we weren’t able to find a resolution that worked for you. Thank you for bringing this to our attention — we truly value your feedback. Warm regards, Rosie

Posted 2 months ago

123 Flowers is rated 4.6 based on 13,336 reviews