123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.59

4.6 Rating 13,463 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible place, do never buy!!! Ordered a bouquet of flowers for my nan as we had just lost my great uncle. They turned up and they’re half dead, and look absolutely terrible! From what is shown on their website to what you receive, never order from here!! STAY AWAY”

Helpful Report

Posted 1 year ago

Hello Jake, Thank you for your feedback, and I'm genuinely sorry to hear about your experience. It's heartbreaking to know that the flowers you received didn't meet your expectations, especially during such a difficult time. We strive to provide beautiful arrangements and appreciate your input to help us improve our service. Take care, Tom

Posted 1 year ago

“I have ordered several gift bouquets from 123 Flowers for friends and family, All the recipients have been thrilled with their flowers, always EXCELLENT. Thank you”

Helpful Report

Posted 1 year ago

Hello Stephanie, Thank you so much for your amazing 5-star review! We’re delighted to hear that all the recipients have been thrilled with their bouquets. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Delivered 2 days late. Flowers delivered looked nothing like picture on my confirmation of order . Customer services no help just repeated company policy which does help in individual cases. Following up complaint to consumers association as this company need to be reported”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Kind regards, Tom.

Posted 1 year ago

“Ordered bunch of flowers. Paid extra for more flowers. What arrived was embarrassing. 3 roses and a few stems of little flowers still to bud. Contacted customer service who said that was the bunch I ordered and they won’t be doing anything about it. Don’t waste your time ordering from this site. What arrives is nothing like what the images are online. Total rip off!”

Helpful Report

Posted 1 year ago

Hello, I appreciate you sharing your experience with us. I’m truly sorry to hear that the flowers you received did not meet your expectations and that you felt embarrassed by the arrangement. It's disappointing to know that you felt the service was unsatisfactory as well. Your feedback is valuable and will help us improve in the future. Thank you for bringing this to our attention. Best, Katie

Posted 1 year ago

“Dreadful flowers , I was embarrassed , if it actually let me add photos I would have!!”

Helpful Report

Posted 1 year ago

Hello Jane, I appreciate you taking the time to share your thoughts. I'm truly sorry to hear that the flowers did not meet your expectations and that it left you feeling embarrassed. We aim to provide beautiful arrangements, and it's clear we fell short in your case. Your feedback is essential to us, and we will be addressing this issue to ensure improvements. Thank you for letting us know. Warm regards, Katie

Posted 1 year ago

“I ordered my boyfriend flowers for Valentine's Day- on the website/login it showed it would arrive on time, but from their end it showed the 15th for some reason- I asked for help multiple times and for them to fix their error as it was on their end but they insisted that I was wrong despite me sending multiple pictures and evidence that it was to be delivered on the 14th. Customer service wasn’t helpful and refused to help me or correct their mistake. We won’t ever order from here again. I’ve never had such a disappointing experience. The bouquet was expensive and they couldn’t even deliver it on time.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your feedback. I'm really sorry to hear about the confusion with your order and the frustration you experienced with our customer service. This is certainly not the level of service we strive to provide, especially for such an important occasion. Warm regards, Katie

Posted 1 year ago

“Ordered flowers to be delivered on 14th February ordered these on 30th January wished I never bothered. For the money I paid may aswell gone to Tesco or something and got more the money very small looks big on the picture but very tiny in real life received confirmation of the order but never received an email to say they've been dispatched so ended up buying some on my way home from work and my wife preferred the ones I got on the way home to what was delivered simply because there was more and it was half the price. Completely a waste of money and never ordering from here again”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I'm truly sorry to hear that the flowers did not meet your expectations both in size and in quality. We aim to provide a delightful experience for our customers, especially on such special occasions. Your feedback about the order confirmation and dispatch notifications is important to us, and I apologize for any inconvenience it caused. We’d appreciate the chance to learn more about your experience to help us improve. Best wishes, Katie

Posted 1 year ago

“I ordered the Peruvian Lily & Rose for my mothers birthday, the bouquet that I picked looked great on the website but I was absolutely shocked by what was delivered. What was delivered looked nothing like what I ordered, most of the roses were damaged. I would not recommend using them.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts. I'm really sorry to hear that the bouquet you received did not match your expectations and that there were issues with the roses. This is certainly not the experience we aim to provide, especially for such a special occasion. We do advise on the website that the image shown is a medium size. As you purchased the standard size, there are fewer stems. Best wishes, Katie

Posted 1 year ago

“Customer service rubish”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm sorry to hear that you had issues with our customer service. We strive to provide excellent support to all our customers and it's clear we missed the mark here. We take your concerns seriously and would love the opportunity to address this matter. Please reach out to us directly at enquiries@123-flowers.co.uk, so we can assist you further. Warm regards, Katie

Posted 1 year ago

“Unfortunately wrong bouquet was sent, but contacted customer support and immediately resolved the matter and the correct bouquet was then sent. Thank you Aaron of customer support. The bouquet was lovely thankyou.”

Helpful Report

Posted 1 year ago

Hello Jana, Thank you for your fantastic 5-star review! We sincerely apologise for the mix-up with the bouquet, but we're thrilled to hear that Aaron from customer support was able to assist you quickly and that you loved the final arrangement. Your appreciation truly means a lot to us! Warm regards, The 123 Flowers Team

Posted 1 year ago

“No problem at all x”

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Posted 1 year ago

Hello Sid, Thank you for your fantastic 5-star review! We're so glad to hear that everything went smoothly. Your satisfaction is our priority, and we truly appreciate your support. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Ordered a bunch of flowers for my mums 60th. Didn’t get what I expected in the pictures! Half the amount shown and they look half dead already! PICTURES MISLEADING, OVER PRICED!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your experience did not meet your expectations and that the flowers you received were not as depicted in our images. We understand how disappointing this can be, especially for a special occasion like your mum's 60th birthday. Please note that we do show a medium size bouquet on our website as advised in the description. As you purchased the standard size, there are fewer stems in the bouquet. Warm regards, Katie

Posted 1 year ago

“I ordered flower as a retirement gift for a friend. She was very happy with them when they arrived. Excellent service. So now using for a birthday gift.”

Helpful Report

Posted 1 year ago

Hello Anne, Thank you for your wonderful 5-star review! We're thrilled to hear that your friend was so happy with the retirement flowers. Your support means the world to us, and we can't wait to help you make the next birthday gift just as special! Warm regards, The 123 Flowers Team

Posted 1 year ago

“Very poor quality flowers. The roses were small and dieing, the eucalyptus had holes in on delivery day. Only a few days later all the flowers were dieing, the gerberas were drooping. The quality was very poor. I ended up buying a bouquet from the supermarket.”

Helpful Report

Posted 1 year ago

Hello Rob, Thank you for your feedback. I'm really sorry to hear that the flowers did not meet your expectations and that they arrived in poor condition. This is certainly not the standard we aim to provide and we appreciate you bringing this to our attention. Your experience is important to us, and we will use your comments to improve our quality control moving forward. Best wishes, Katie

Posted 1 year ago

“Flowers I ordered for my daughter,she received a beautiful bouquet of flowers,she loves them and thim impressed with the photo she sent me, beautiful thankyou”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your lovely 4-star review! We're absolutely delighted to hear that your daughter loves the bouquet we sent her. We truly appreciate your feedback, and we look forward to helping you create more joyful moments in the future! Warm regards, The 123 Flowers Team

Posted 1 year ago

“Absolute terrible flowers arrived a day late half dead paid £30 and could of got a bigger and better looking bunch of flowers from Asda for £10 won’t be using these again, Absolute Rip Off”

Helpful Report

Posted 1 year ago

Hello David, Thank you for your review. I’m really sorry to hear that your order didn’t arrive in the condition you expected. This isn’t the experience we want for our customers. Thank you for your feedback. We will use this to continue improving our service going forward. Warm regards, Katie

Posted 1 year ago

“DONT USE THIS COMPANY. THE FLOWERS ON THEIR PICTURES ARE NOTHING LIKE WHAT THEY SEND OUT. A COMPLETE RIP OFF.”

Helpful Report

Posted 1 year ago

Hello Angela, Thank you for sharing your feedback. We sincerely apologise that the flowers you received did not meet your expectations and that the images did not accurately represent what was delivered. This is certainly not the standard we aim for, and we understand how disappointing this must be. Your comments are crucial for us as we work to improve our services. If you're willing, please contact our customer service team so we can address your concerns and find a way to make this right. Best wishes, Katie

Posted 1 year ago

“Fantasic choice of flowers but free delivery makes you stand out above the others”

Helpful Report

Posted 1 year ago

Hello Stuart, Thank you for your fantastic 5-star review! We're delighted to hear that you appreciated our wide choice of flowers and our free delivery service. It’s our mission to stand out and offer you the best experience possible. Your support means so much to us, and we can't wait to serve you again in the future! Warm regards, The 123 Flowers Team

Posted 1 year ago

“I ordered flowers to be delivered on my sisters birthday, they arrived the following day which defeats the purpose. The box was badly damaged and the roses are already wilting. I spent £50 and extra for the delivery, never again, a complete waste of money. Will be interesting to see if they even bother to offer any sort of recompense but I doubt it.”

Helpful Report

Posted 1 year ago

Hello Jackie, Thank you for taking the time to leave your review. We're truly sorry to hear that your sister's birthday flowers arrived late and in poor condition. This is not the experience we strive to provide, and we understand your frustration. Damage during transit is unacceptable, and we appreciate your feedback as it helps us identify areas for improvement. We value your concerns and want to assure you that we are committed to addressing these issues. If you’re open to it, please reach out to our customer service team so we can work towards a resolution together. Warm regards, Katie

Posted 1 year ago

“Ordering was very clear and easy. Will use again thank you.”

Helpful Report

Posted 1 year ago

Hello Gordon, Thank you for your fantastic 5-star review! We're so happy to hear that you found our ordering process clear and easy. Your satisfaction is our top priority, and we appreciate your trust in us. We look forward to serving you again soon! Warm regards, The 123 Flowers Team

Posted 1 year ago

123 Flowers is rated 4.6 based on 13,463 reviews