123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,351 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Beautiful flowers, easy process and great cards.”

Helpful Report

Posted 1 year ago

“Lovely selection of flowers .... Free postage a big bonus ...... easy to order will use again 10/10⭐️”

Helpful Report

Posted 1 year ago

“I ordered some flowers for my Auntie for Christmas 2023. I usually send flowers but this was the first time I had used 123 Flowers, as I had left it too late to use my usual flower delivery company. My Auntie called me excitedly in the New Year to thank me, she described the flowers in great detail and said she had never received such beautiful flowers. She said those I had sent her in the past were lovely, but these were definitely so much nicer, they lasted for several weeks and she said they were greatly admired by everyone who visited her over Christmas. I have decided to make 123 Flowers my go to company for the future, and in fact have just placed an order for the same Auntie for her birthday next week. I'm looking forwrad to her feedback!”

Helpful Report

Posted 1 year ago

“ABSOLUTELY APPALLING! I wouldn't trust this flower delivery service to deliver a paper bag, let alone a bunch of flowers! My experience with them was nothing short of disgraceful. Firstly, the flowers arrived a day late (for Mother’s Day!!), completely ruining the surprise I had planned for this special occasion. When they finally did arrive, they looked like they had been living in a van without water or day light for a week. Wilting petals, completed the death like appearance, It was as if they had gathered the saddest, most neglected flowers from a road side seller. And if the state of the flowers wasn't bad enough, the accompanying “expensive chocolates” could probably have been purchased for a 1/3rd of the exorbitant cost. I did try to cancel the order to address their colossal failure, but they consistently hid behind some spurious T & C’s saying that “up to 3 days late” would be an acceptable standard - SHOCKING This really is the worse Flower Company I have EVER had the misfortune to deal with so please, save yourself the headache and disappointment, and steer well clear of this Company. Over promised, under delivered and guaranteed way to turn any special occasion into a disaster.”

Helpful Report

Posted 1 year ago

Dear Chris, thank you for taking the time to provide us with your feedback regarding your recent experience with 123 Flowers. We appreciate your honesty and apologise for the disappointing service you received. We are truly sorry that your flowers arrived a day late, especially on such a special occasion as Mother's Day, and we understand how this could have ruined the surprise you had planned. We also apologise for the poor condition of the flowers upon arrival. It is certainly not the standard we strive to uphold. Regarding the chocolates, we apologise if they did not meet your expectations in terms of quality and value. We will take this feedback into consideration when reviewing our product offerings. We genuinely appreciate your feedback, as it helps us identify areas for improvement. Once again, we apologise for the disappointment you experienced and thank you for bringing these issues to our attention. Best regards, Customer Support at 123 Flowers

Posted 1 year ago

“Just ordered on the website - the selection was fabulous and the process really easy to follow. Next Day delivery too - which some other companies couldn't provide. Will use again for sure!”

Helpful Report

Posted 1 year ago

“I used to use another well known flowers delivery service but changed to 123 and have not regretted it. The standard is so much better and they seem to last so much longer. So happy I switched”

Helpful Report

Posted 1 year ago

“Beautiful selection of flowers”

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Posted 1 year ago

“I would give zero stars if I could. It is the second time I order from your Website. The arrangements on the website look nothing like what’s actually delivered. I was so embarrassed of the arrangement my aunt received from me today. It looks like a 4 year old put it together. Horrible experience. The flowers look like they have been laying for weeks. Just awful!!!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your recent experience with 123 Flowers. We greatly appreciate your honest review and we apologise for the disappointing arrangement that was delivered to your aunt. We understand how important it is for the flowers to match the beautiful arrangements displayed on our website, and we are truly sorry that this was not the case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 year ago

“123 Flowers sd always reliable and my recipients are always astonished at their beautiful bouquets and additional gifts. So quick and easy to send your love and thoughts to a loved one.”

Helpful Report

Posted 1 year ago

“Always reliable and always happy with the quality of the flowers delivered.”

Helpful Report

Posted 1 year ago

“Great service and such beautiful flowers. With many bad reviews on every website I looked at, it was hard to choose who to buy from. But I'm really glad I chose 123flowers. Ordered on Tuesday (Peruvian Lily & rose) for delivery the next day and they arrived as requested. Ordered a standard size bouquet and I'm really pleased and surprised with the size of it. My Mum loves her mother's day flowers! Would definitely use 123flowers again.”

Helpful Report

Posted 1 year ago

“I have used 123 Flowers several times in the past, and have found them to be reliable, punctual, and very competitive on prices. Excellent service”

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Posted 1 year ago

“I received a beautiful bunch of flowers and a personalized card from my relatives in Scotland. The colours of the arrangements were stunning and it was a really good substantial bunch with just enough greenery. The flowers were well packaged so there where no broken stems of wilted flower heads.”

123 Flowers 5 star review on 6th March 2024

Helpful Report

Posted 1 year ago

“Although the flowers were beautiful I don’t understand that if I specify a delivery date with 2 weeks notice I.e for a Birthday that they can’t be delivered on that specific date! So my mums flowers were delivered a day late??”

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Posted 1 year ago

“Absolutely beautiful flowers”

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Posted 1 year ago

“May havento choose a subscription! The flowers are stunning and last for ages! ❤️”

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Posted 1 year ago

“Straight forward to order”

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Posted 1 year ago

“Lovely bouquet. Wide choice of flowers they suit every occasion”

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Posted 1 year ago

“Great service and fab flowers!”

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Posted 1 year ago

“Best flower business I’ve used”

Helpful Report

Posted 1 year ago

Dear Ryan, thank you so much for taking the time to leave us a 5-star rating for 123 Flowers! We truly value your feedback and are thrilled to hear that you had a positive experience with our flower business. Once again, thank you for your support and for choosing 123 Flowers. We look forward to serving you again in the future! Best regards, Rosie

Posted 1 year ago

123 Flowers is rated 4.6 based on 13,351 reviews