123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.59

4.6 Rating 13,463 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible service. Flowers ordered for a loved one's birthday never arrived although order was placed 2 days in advance. Why do you even offer 'next day delivery' when you can't even process an order that was placed 2 days in advance. Extremely disappointed and I am entitled to a refund. I will never use this florist again!!!”

Helpful Report

Posted 1 year ago

Hello Radhika, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can also see you did select free delivery. We state on the website that this can take 1-2 extra working days in transit. Best wishes, Rosie

Posted 1 year ago

“Completely wrong flowers delivered to me. I ordered pink and red flowers and I was delivered 4 small white flowers that are damaged and broken. Also the delivery was late”

Helpful Report

Posted 1 year ago

Hello Cillian, I'm really sorry to hear about the mix-up with your order and the issues you experienced with the delivery. We want to make sure that our customers receive the correct arrangements in perfect condition, and I apologise for falling short in your case. Your feedback is crucial for us to understand where we can improve. I can see that this has been resolved with our team. Best regards, Tom

Posted 1 year ago

“Quick easy proces to order flowers. Like the free delivery and the range of flowers to choose from. Thank you”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We're thrilled to hear that you found the ordering process quick and easy, and that you appreciated our free delivery and range of flowers. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Flowers came quickly but are crazily overpriced and look absoultey nothing like the photol. Would recommend buying in person instead.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts with us. I'm sorry to hear that the flowers did not meet your expectations in terms of appearance and pricing. We aim to provide lovely arrangements that align with our photos, and it's disappointing to learn that this wasn't the case for you. Your feedback is invaluable and helps us enhance our service. Best wishes, Tom

Posted 1 year ago

“I paid £56.00 for flowers and chocolates that were delivered late and refused, and didn’t receive any compensation. So don’t believe that the expected delivery date on the order is the date that you will get them.”

Helpful Report

Posted 1 year ago

Hello Clifford, Thank you for sharing your experience with us. I sincerely apologise for the inconvenience caused by the delayed delivery. I can see that you selected free delivery, which may take longer in transit. Additionally, due to the distance between the delivery address and our distribution center, deliveries can sometimes take extra time, as mentioned on our website. Best wishes, Tom

Posted 1 year ago

“Flowers didn’t arrive. I ordered flowers for my wife’s birthday, and they weren’t delivered to the hotel we stayed in for the night. I contacted them this morning, to try and see if they could resend them to our house, as we’re not at the hotel anymore, and their suggestion was that I drive a 400 mile round trip to pick them up from the hotel!”

Helpful Report

Posted 1 year ago

Hello Russ, Thank you for reaching out and sharing your experience. I'm truly sorry to hear that the flowers did not arrive on your wife’s special day. I understand how disappointing this must have been, especially given the circumstances. Our goal is to provide excellent service and beautiful arrangements, and I regret that we didn’t meet that standard for you. I appreciate your feedback, as it helps us to improve. Best wishes, Tom

Posted 1 year ago

“Ordered a pink arrangement for £25 got a white arrangement smaller than the medium I paid for. Customer service useless.i have passed this onto PayPal to try and get some sort of refund as I have had to buy more flowers 😡”

Helpful Report

Posted 1 year ago

Hello Linda, Thank you for taking the time to express your concerns. I'm really sorry to hear that your experience did not meet your expectations and that you encountered difficulties with our customer service. It's always our goal to deliver the correct arrangement, and I understand how frustrating it can be when that doesn’t happen. We always try to use the exact flowers as our pictures, but on some occasions, substitutes may have to be made, as we advise on each product page and in the terms and conditions. Best wishes, Tom

Posted 1 year ago

“Very easy to order flowers. I’m ordering from New Zealand and found it a really easy process. Thank you for having a great sight and service.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your glowing 5-star review! We're delighted to hear that you found ordering from New Zealand to be a breeze. Warm regards, The 123 Flowers Team

Posted 1 year ago

“I ordered a bunch of flowers beautiful on website Recipient sent photo to say thank you and I’m horrified”

Helpful Report

Posted 1 year ago

Hello Kathy, Thank you for taking the time to share your concerns. I'm truly sorry to hear that the flowers you received did not match your expectations based on our website. We aim to provide stunning arrangements, and I understand how disappointing it can be when the delivered product falls short. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. I can see that our customer service team is awaiting your reply to look into this. Best wishes, Tom

Posted 1 year ago

“So easy to use and has all the necessary information you require. Lots of different options to choose.. spoiled for choice.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your amazing 5-star review! We're so pleased to hear that you found our platform easy to use and enjoyed the variety of options we offer. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Sending my fourth bouquet of flowers and each and every recipient loved the flowers one mentioned they were the best she has received through post Although I requested next day it did take two days wasn't a major issue for me”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that your recipients loved the bouquets. We appreciate your understanding regarding the delivery timing and are glad it wasn't a major issue. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Easy to use!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We're so glad to hear that you found our service easy to use. We aim to make the experience as seamless as possible for our customers. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Beautiful flower's”

Helpful Report

Posted 1 year ago

Hello, Thank you for your lovely 5-star review! We're delighted to hear that you found the flowers beautiful. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Excellent company,The flowers were sent on time and arrived in beautiful condition.After reading some bad reviews I was concerned I emailed customer service and they were great and said if there was any problems let them know right away.”

Helpful Report

Posted 1 year ago

Hello Julie, Thank you so much for your wonderful 5-star review! We're thrilled to hear that the flowers arrived on time and in beautiful condition. It means a lot to us that you reached out to our customer service and found them helpful. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Love this service!!!!!”

Helpful Report

Posted 1 year ago

Hello Sophie, Thank you for your fantastic 5-star review! We're so glad to hear that you love our service! Your support means the world to us and inspires us to keep delivering the best for our valued customers. Warm regards, The 123 Flowers Team

Posted 1 year ago

“I used this service to send flowers to my good good friend after I upset her royalty when I was drunk. Hopefully makes a difference”

Helpful Report

Posted 1 year ago

Hello Joe, Thank you for your heartfelt 5-star review! We're glad to hear that you chose our service to send flowers to your friend. We hope they bring a smile and help mend things. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Excellent experience and easy to place an order”

Helpful Report

Posted 1 year ago

Hello Khanom-Un, Thank you for your excellent 5-star review! We're so glad to hear that your ordering experience was smooth and easy. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Easy to use. Quick payment and confirmation. Completed in 2 mins.”

Helpful Report

Posted 1 year ago

Hello Phil, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our service easy to use and quick. Your feedback is greatly appreciated and motivates us to keep providing the best experience possible. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Easy to use web site. Not seen the flowers yet as only just ordered them. Shame web site doesn’t seem to accept Apple Pay ?? Had to use an alternative payment. Let’s see if the flowers arrive on time as promised.”

Helpful Report

Posted 1 year ago

Hello Elizabeth, Thank you for your review! We're glad you found our website easy to use. We will look into the issue with Apple Pay, thank you for bringing this to our attention. We hope the flowers arrive on time and that they are enjoyed. Best, The 123 Flowers Team

Posted 1 year ago

“I brought the my sister in law a bouquet for her birthday which were ordered Monday 18th, arrived Tues 19th and the majority of the flowers were dead will never order again”

Helpful Report

Posted 1 year ago

Hello Miss Rogers, Thank you for sharing your feedback. I'm truly sorry to hear that the bouquet you received was not up to standard and that your sister-in-law’s birthday was affected by this. We aim to provide fresh and beautiful flowers, and it’s disappointing to know we missed the mark. Your comments are valuable and will help us enhance our quality moving forward. If not done already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Tom

Posted 1 year ago

123 Flowers is rated 4.6 based on 13,463 reviews