Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.59

“Appalling, Nothing like the advert shown, DON'T waste your money or time, The person receiving these will be very disappointed at your expense. They basically send you under half a bunch, and refuse to do anything about it, even with picture evidence. I received Nothing like the picture. We will be contacting Trustpilot and leaving reviews on facebook, as many others have..... My lovely Dad wanted to make me feel better..... How very sad.”

Helpful Report

Posted 1 year ago

Hello Viv, Thank you for your feedback, and I truly apologise for the disappointment you've experienced. It’s disheartening to hear that your order did not match your expectations, and we understand how important it is for our flowers to reflect the joy they’re meant to bring. Please know that your concerns are valid, and we take them seriously. If you could send us any photos along with your order number to enquiries@123-flowers.co.uk, we would be more than happy to look into this for you. Best regards, Katie

Posted 1 year ago

“Unfortunately the website photos are hugely misleading. I ordered flowers for my wife's birthday expecting even bigger bouquet than in the photos, as the photo was of a medium one and i ordered a large. What was delivered is beyond shameful, barely any flowers, almost none bloomed. I contacted 123flowers but they didn't want to know and said that it is what is supposed to be delivered. Shame. Never again. Wasted time and money. Do not order. Photos of the website and the real one added.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience, and I'm genuinely sorry to hear that your order did not meet your expectations. We aim to deliver beautiful arrangements, and I regret that we fell short in this case. I understand how disappointing it can be when special occasions don't go as planned. I have contacted you via email. Warm regards, Ellie

Posted 1 year ago

“Not quite like the picture of what I ordered. Pretty disappointing for the price.”

Helpful Report

Posted 1 year ago

Hello Lily, Thank you for sharing your feedback. I'm sorry to hear that your order didn't match your expectations, and I completely understand how disappointing that can be, especially when you’ve invested in something special. We strive to ensure our flowers reflect the beauty shown in our images, and I regret that we missed the mark in your case. If you could send us photos of what you received along with your order number to enquiries@123-flowers.co.uk, we would be happy to investigate this further for you. Warm regards, Katie

Posted 1 year ago

“Do not use this company .. I ordered flowers for friends birthday also paying 10%for extra at a cost of £ 24.99 . The next day I saw the same amount of flowers that my friend received in Aldi for £4.99 . Disgusting customer service . Have attached photo of order received versus website example .”

Helpful Report

Posted 1 year ago

Hello Rose, Thank you for sharing your feedback. I'm truly sorry to hear that you felt your order did not meet your expectations. We strive to ensure our products reflect the quality advertised, and I regret to learn that we fell short in your case. Your concerns about customer service are noted, and we will review this internally to improve our processes. I can see that this has since been resolved with our review team. Best wishes, Katie

Posted 1 year ago

“I have always had a fantastic service with beautiful flowers”

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Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We’re so happy to hear that you've always had a great experience with our service and have enjoyed our beautiful flowers. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Today is March 16, my granddaughter's birthday, she was expecting flowers from me, but my order, which was made 5 days ago on March 11, has not been delivered. And it is not known when it will be delivered. Thanks to you, the day was ruined. I regret that I did not read other reviews in advance. I recommend reading reviews before using the services of this company! I will resolve the issue of moral and material compensation.”

Helpful Report

Posted 1 year ago

Hello Larisa, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see that this has been delivered now. Warm regards, Katie

Posted 1 year ago

“This is my first orders and so can not comment yet on the flowers, But ease of use regarding the site was simple easy and smooth. The prices were very competitive and if I am happy with the flowers I am sure I will be using them more and more. Heres to the future orders.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your thoughtful 4-star review! We’re glad to hear that you found our website easy to navigate and our prices competitive. We truly appreciate your feedback and can’t wait for you to experience our flowers. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Great service, great price”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you were pleased with our service and found our prices to be great. Your satisfaction is our priority, and we appreciate your support. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Brilliant service with beautiful fresh flowers and extras gift ideas.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your amazing 5-star review! We’re thrilled to hear that you enjoyed our brilliant service and found our flowers both beautiful and fresh. We love providing a variety of gift ideas to make your experience special. Warm regards, The 123 Flowers Team

Posted 1 year ago

“The flower bouquet in the photo is bigger and fuller than the ones our friends actually received. Very misleading product advertisement. Hugely disappointing. We would have been happy to pay more for a fuller bouquet of flowers if they were advertised honestly. Delivery was a day later than promised too, and my friends were already out the hospital and had to go back next day to get it”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I sincerely apologise for the disappointment you experienced with your recent order. We aim to provide a product that accurately represents what is shown on our website, and I’m sorry that we did not meet that standard for you. We do state on our website that the medium size is shown in the photo. Since you purchased the standard size, it contains fewer stems. Additionally, I regret the delivery delay and the inconvenience it caused. This is certainly not the experience we want for our customers. Your feedback is invaluable and will help us improve our service. Best wishes, Tom

Posted 1 year ago

“The flower bouquet in the photo is bigger and fuller than the ones our friends actually received. Very misleading product advertisement. Hugely disappointing. We would have been happy to pay more for a fuller bouquet of flowers if they were advertised honestly. Delivery was a day later than promised too, and my friends were already out the hospital and had to go back next day to get it”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I sincerely apologise for the disappointment you experienced with your recent order. We aim to provide a product that accurately represents what is shown on our website, and I’m sorry that we did not meet that standard for you. We do state on our website that the medium size is shown in the photo. Since you purchased the standard size, it contains fewer stems. Additionally, I regret the delivery delay and the inconvenience it caused. This is certainly not the experience we want for our customers. Your feedback is invaluable and will help us improve our service. Best wishes, Tom

Posted 1 year ago

“Excellent choice of flowers with competitive prices. Easy website to negotiate. Quick and simple check out process.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We’re delighted to hear that you found our flower selection excellent and our prices competitive. Making your shopping experience easy and enjoyable is our top priority, so it’s great to know our website and checkout process met your expectations. We appreciate your support and look forward to serving you again soon! Warm regards, The 123 Flowers Team

Posted 1 year ago

“Haven't used this company before , the wrb site is easy to navigate, fo a non tech savie such as me Think I'll be using them again”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website easy to navigate, especially as a non-tech-savvy customer. It's great to know that you had a smooth experience! We look forward to serving you again in the future! Warm regards, The 123 Flowers Team

Posted 1 year ago

“Ordered what looked like a lovely bunch of flowers in the photo. What i recieved was a bouquet of fillers and 3 flowers to which 1 was broken. Emailed the company to say they are the same flowers as I ordered. Will upload pictures so you can make you own judgement but they are not the same. DO NOT WASTE YOUR MONEY. BUY ELSEWHERE.”

Helpful Report

Posted 1 year ago

Hello Hannah, I truly apologise for your recent experience with our service. It’s disappointing to hear that the bouquet you received did not align with your expectations and that you had an unpleasant encounter with our customer support. We aim to provide arrangements that reflect the quality shown on our site, and I regret that we fell short in this instance. I can see a fresh bouquet was arranged for delivery. Best wishes, Tom

Posted 1 year ago

“I found it very easy to choose and purchase flowers with 123 Flowers and my friend was delighted with her beautiful bunch of flowers which arrived on time. I will certainly use 123 Flowers again.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your wonderful 5-star review! We're delighted to hear that you found it easy to choose and purchase flowers with us, and it’s fantastic to know that your friend loved her beautiful bouquet. We appreciate your trust and look forward to serving you again in the future! Warm regards, The 123 Flowers Team

Posted 1 year ago

“I ordered some flowers from you and they were not worth the money they did look like the pictures on your website”

Helpful Report

Posted 1 year ago

Hello Janet, I’m truly sorry to hear that your flowers didn't meet your expectations. We strive to ensure that what you see on our website is reflected in the arrangements we deliver. The image shown on the website is a medium size as stated in the description. As you purchased the standard size, there are fewer stems in this. Please also note the flowers are still in bud. Best wishes, Tom

Posted 1 year ago

“Amazing flowers. Great sooth process. Thank you so much”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that you loved the flowers and had a great experience with our process. Your appreciation means so much to us! Warm regards, The 123 Flowers Team

Posted 1 year ago

“I ordered flowers for my friend in another city, received a confirmation of the order and did not worry anymore. the order was supposed to arrive on 8 March, but as it turned out, I checked my mail later and saw a letter that my order was delayed as a fraud, it is not clear for what reason? after that, my person was on holiday and surprise on her birthday was ruined. The customer service is generally terrible, they don't care about their customers At all. I don't recommend this horrible place to anyone”

Helpful Report

Posted 1 year ago

Hello Liudmyla, I truly apologise for the distress caused by the delay and our customer service response. It's disheartening to hear that your thoughtful surprise didn't go as planned, and I understand how important these occasions are. We are continuously working to improve our systems and communication to ensure a better experience for our customers. Best wishes, Tom

Posted 1 year ago

“I ordered flowers for a friend who is poorly they should have arrived Saturday however they use Royal Mail for delivery who sent the flowers to the wrong depot so they arrived yesterday (Sunday) completely wrecked I would advise never to use this company !!!”

Helpful Report

Posted 1 year ago

Hello, I sincerely apologise for the experience you've had with your order. It's disappointing to hear that the flowers arrived damaged due to delivery issues, and I understand your frustration. We strive to provide reliable service and your feedback is invaluable for us to address these concerns. I can see an order has been arranged for delivery. Best wishes, Tom

Posted 1 year ago

“⭐⭐⭐⭐⭐ Absolutely Stunning Flowers & Exceptional Service! I can confidently say that 123 Flowers has won me over as a lifelong customer! Their flowers are nothing short of breathtaking—vibrant, unique, and thoughtfully arranged with an exquisite selection of blooms that you simply don’t find elsewhere. Every bouquet feels special, with a mix of unusual and elegant flowers that always leave recipients completely in awe. The number of compliments I’ve received on these bouquets is unbelievable! Friends and family gush over how fresh and beautifully designed they are, and I love knowing that every order brings so much joy. On top of their gorgeous flowers, 123 Flowers offers an incredibly smooth experience from start to finish. Their website is easy to navigate, making ordering a breeze, and their service is impeccable—reliable, efficient, and truly customer-focused. If you’re looking for standout flowers that make an impression, 123 Flowers is the ultimate choice. Highly recommended!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your incredible 5-star review! We are so glad to hear that you’ve found our flowers stunning and our service exceptional. Your kind words about our unique arrangements and the joy they bring to your friends and family truly make our day! We’re dedicated to making every step of your experience seamless, and it’s wonderful to know that you felt this during your time with us. Warm regards, The 123 Flowers Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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