123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.59

4.6 Rating 13,464 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,464 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordering was very clear and easy. Will use again thank you.”

Helpful Report

Posted 1 year ago

Hello Gordon, Thank you for your fantastic 5-star review! We're so happy to hear that you found our ordering process clear and easy. Your satisfaction is our top priority, and we appreciate your trust in us. We look forward to serving you again soon! Warm regards, The 123 Flowers Team

Posted 1 year ago

“Quick and simple ordering process with a fantastic option to add a free personalised card with birthday gift flowers. Low cost to add on chocolates to the order which I loved”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for your wonderful 5-star review! We're so glad to hear that you found our ordering process quick and simple. The option to add a free personalized card truly enhances the gifting experience, and we're thrilled that you loved the low-cost chocolates add-on. Your feedback is greatly appreciated, and we look forward to helping you make more special moments in the future! Warm regards, The 123 Flowers Team

Posted 1 year ago

“Summary of bill is wrong - it should be 19.99, not 24.99. Please arrange refund. Thanks”

Helpful Report

Posted 1 year ago

Hello Nigel, Thank you for your review. I have checked your order and can see that you added a vase to it which is £4.99. Our customer service team has also responded to your email this morning. I do apologise for any confusion or inconvenience caused. Best wishes, Katie

Posted 1 year ago

“I am completely disappointed with this flower delivery service. Despite giving them a generous lead time, my order was not delivered on time, which completely defeated the purpose of sending flowers for a special occasion. What’s even more frustrating is their response to feedback—clearly AI-generated, generic apologies that show no real intention to improve. It’s obvious they don’t understand the importance of prompt service in this business. If you can’t deliver flowers on time, you’re in the wrong industry. I would strongly advise against using this service unless you’re okay with delays and meaningless customer support.”

Helpful Report

Posted 1 year ago

Hello Bogdan, Thank you for taking the time to leave a review. We’re very sorry that your order was not delivered as requested. We understand this may have impacted the sentiment behind your gift, and we sincerely apologise. Timely deliveries are a priority for us, and we truly value your feedback. Please know that we read all reviews and are continuously looking for ways to improve our service. We appreciate you taking the time to share your experience with us. Warm regards, Rosie

Posted 1 year ago

“Beautiful bouquet sent to my sister for her birthday. Not the first time I've used this company won't be the last time. Excellent quality and prompt service and delivery thank x”

Helpful Report

Posted 1 year ago

Hello Beatrice, Thank you for your glowing 5-star review! We're thrilled to know that the bouquet for your sister's birthday was beautiful and met your expectations. It's wonderful to hear that you've chosen us before and plan to do so in the future. Your kind words about our quality and service mean a lot to us, and we can’t wait to help you create more special moments ahead! Warm regards, The 123 Flowers Team

Posted 1 year ago

“Flowers looked nothing like the picture online,about half the amount and half dead,could have got something much better from the local supermarket,what a disappointment! Would not recommend!”

Helpful Report

Posted 1 year ago

Hello Vicky, Thank you for sharing your feedback, and I'm genuinely sorry to hear that you were disappointed with your order. It’s concerning to learn that the flowers did not meet your expectations in quality or quantity. We understand how important it is to receive a beautiful arrangement that mirrors what was promised. Your comments are vital for our improvement, and I will ensure they are addressed with our team. Warm regards, Rosie

Posted 1 year ago

“The most appalling flowers I have ever sent. The recipient received a bunch with 2 gerberas, 1 chrysanthemum, 1 alstromeria and a Solidago. How can this be a bouquet. Customer service is pathetic. I will be contacting Trading standards as this is clearly not for filling the sales contract. DO NOT BuY.”

Helpful Report

Posted 1 year ago

Hello Joanna, Thank you for your feedback, and I'm sorry to hear that you were dissatisfied with the flowers and our customer service. I understand how important it is to receive a bouquet that meets your expectations, and I regret that we fell short in this instance. We aim to provide high-quality products and meaningful experiences, and your comments will help us make the necessary improvements. Warm regards, Katie

Posted 1 year ago

“The flowers were supposed to be a gift for me but they arrived looking nothing like the picture and for such a high price, the quality was terrible, most of the flowers fell apart when I picked them up”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I'm truly sorry to hear about your experience with the flowers. It's disappointing to know that they did not meet your expectations in terms of quality and appearance. We strive to provide beautiful arrangements, and it's clear we fell short this time. I appreciate you bringing this to our attention. Your comments are invaluable for us to improve our services. Please reach out to our customer service team at enquiries@123-flowers.co.uk with your order details and our team would be happy to look into this for you. Warm regards, Katie

Posted 1 year ago

“Nothing like the photos on the website. Terrible customer service telling me to put a claim in with Royal Mail when the issue is with the poor tiny bouquet that was sent. Finally got another bouquet sent out and still nothing like the picture..had to put both bouquets together to get one half decent bunch but still does not resemble the picture. Will not be using this company again”

Helpful Report

Posted 1 year ago

Hello Sue, Thank you for your feedback, and I’m sorry to hear that your experience did not meet your expectations. It’s disappointing to learn that the bouquets you received didn’t resemble what you saw on our website, and I truly understand how frustrating that must have been. I appreciate you mentioning the customer service aspect as well. Your feedback is valuable and will help us improve our communication and quality assurance processes going forward. Warm regards, Rosie

Posted 1 year ago

“0 STARS! What a farce. I DID check reviews before choosing this company and there were no bad reviews - did you change your staff this past week? Wow. Royal Mail delivery was fine. Flowers were atrocious! Communication was prompt but would BIT issue a refund for birthday flowers. Offered new ones but Id already had to replace them elsewhere so no thx- then offered a PARTIAL credit - I’m not going to use this company again - so no thx again! ‘Take the partial credit it or deal with it’ was the attitude I got when I asked one more time for a full refund. 123 Flowers UK is terrible.”

Helpful Report

Posted 1 year ago

Hello Toni, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the condition in which your flowers arrived. It’s incredibly disappointing to know that we let you and your friend down during such a special occasion. I appreciate your positive notes regarding the ordering process and communication; however, I completely understand your frustration with the quality of the flowers. This is not the standard we strive for, and your feedback will help us identify areas needing immediate improvement. I have reached out directly via email. Warm regards, Ellie

Posted 1 year ago

“Worst service from this company so far. First of all the flowers didn't arrive on the date specified(clearly ruined the birthday surprise) and then when it was finally delivered 2 days later, the flowers were in pretty bad state.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We sincerely apologise for any disappointment caused by the flowers and the delivery of your order. As you selected the free delivery option, please note that this can take additional time in transit, as outlined on our website when choosing this option. After reviewing your order, I can see that our customer service team has offered to send out a replacement bouquet and is currently awaiting your response. Warm regards, Katie

Posted 1 year ago

“This is the worst service I have ever experienced. I ordered flowers for a next day delivery. They were not delivered. They attempted a delivery the following day usong Royal Mail. No notice was given of the delivery. The recioient was not in. The lowers were not left with a neighbour, not lefr in a safe place. Royal Mail sais they would attempt to deliver again the following day. They did not. 123 flowers said there was nothing they could do????? Dreadful. Will never use them again.”

Helpful Report

Posted 1 year ago

Hello Lorraine, Thank you for sharing your feedback, and we’re sincerely sorry for the experience you’ve had. We understand how frustrating it must have been for your flowers not to be delivered as expected, especially for such an important occasion. We apologise for the lack of communication and the inconvenience caused by the failed delivery attempts. This is certainly not the level of service we strive to provide, and we deeply regret any disappointment caused. I can see that your order has been delivered. If there are any issues wit the flowers due to the delay, please send us some images to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Rosie

Posted 1 year ago

“If I could give 0 stars, I would but as of right now, I can only give 1. The GOOD: The online ordering was easy, upgrading the order and taking payment was easy. Communication on my delivery was good. The BAD: the flowers, although in a sturdy box, arrived bent, broken, dead (3 flowers were salvageable) and the water reservoir was empty. This was a special occasion I was sending flowers for from the USA to a lifelong friend in my hometown in Essex. How awful for her to open this. How embarrassing for me also. The UGLY: I sent the pictures and asked for a refund. The company responded that ’after careful consideration’ they’d replace the bouquet. After careful consideration? Wow. That’s the least a company should offer. Very disappointed in this company.”

Helpful Report

Posted 1 year ago

Hello Antonia, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the condition in which your flowers arrived. It’s incredibly disappointing to know that we let you and your friend down during such a special occasion. I appreciate your positive notes regarding the ordering process and communication; however, I completely understand your frustration with the quality of the flowers. This is not the standard we strive for, and your feedback will help us identify areas needing immediate improvement. I have reached out directly via email. Warm regards, Ellie

Posted 1 year ago

“Disappointing Experience. I recently ordered flowers for my wife’s birthday, expecting a beautiful arrangement as shown in the picture. Unfortunately, I was really disappointed. I ordered the medium-sized bouquet, but it didn’t even come close to what was advertised. The arrangement looked much smaller and less vibrant than the one shown online. Given that I paid a premium price, I was expecting something much more impressive. It was a letdown, especially since it was for such an important occasion. I would think twice before ordering again.”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for taking the time to share your thoughts with us. I'm truly sorry to hear that the flower arrangement did not meet your expectations, especially on such a significant occasion as your wife’s birthday. It's always our aim to deliver beautiful blooms that reflect what’s shown on our website. If not done already, please could you send us a birds-eye view image of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 year ago

“Do not order from this company it’s a complete sham!! If you read the reviews it’s a standard reply- I ordered not delivered and money not taken from account but another transaction was taken- now with my bank!!!”

Helpful Report

Posted 1 year ago

Hello Alison, Thank you for sharing your experience. I’m genuinely sorry to hear about the issues you encountered with your order. It’s disappointing to know that your flowers were not delivered as expected and that there was confusion regarding the transaction. We take all feedback seriously, as it helps us identify areas where we need to improve. If not done already, I encourage you to reach out to our customer service team to assist you further with the situation. Your satisfaction is important to us, and we hope to make this right. Warm regards, Tom

Posted 1 year ago

“Bad communication, flowers didn't arrive on time. Such a sham”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m really sorry to hear that your flowers did not arrive on time and that communication was lacking. This is not the level of service we aim to provide. We appreciate your input, as it helps us to identify areas for improvement. Please know that we take your concerns seriously and will work to ensure a better experience for our customers in the future. Warm regards, Tom

Posted 1 year ago

“The order was left on the doorstep without informing the recipient who was home that they had arrived. The picture the recipient sent of her gift was a scrawney bunch of leaves that bares no resemblance to the bouquet pictured on your website. (see pics below) We are very disappointed with your product and service.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear about your experience with the bouquet delivery. It's disheartening that the order was left without informing the recipient and that the arrangement did not meet your expectations. We strive to provide beautiful products, and it's unfortunate that we fell short in this case. Your comments are invaluable to us as we work to improve our services. I can see that our customer service team has responded to your email and they are awaiting your reply to look into this for you. Warm regards, Tom

Posted 1 year ago

“Got flowers and when arrived they were dead I contacted them and the sent another bunch which arrived on Friday afternoon they were also not great i contacted them for message late Friday afternoon to say they would review in 3 days so I messaged to Tuesday when gives them 3 full (09.00) Days and they have said this is 4th day and won’t do anything I had a subscription which I have now cancelled disappointed 😢 by there response!! It also won’t let me post pictures Hello Karen, Thank you for your email. As stated in my email on 17-01-25, 'We can happily review this on day 3 of having the bouquet, should the bouquet not bloom if you could send supporting pictures if needed'. We would have needed the photos to be sent yesterday as this was the third day since the the bouquet was delivered. Thank you. ---------- Warm Regards, Aaron.t”

Helpful Report

Posted 1 year ago

Hello Karen, Thank you for your feedback, and I’m truly sorry to hear about your experience with the flowers. It’s disheartening to learn that both bouquets did not meet your expectations, and I understand how frustrating this must be for you. We strive to provide quality products, and I'm sorry that we fell short in this case. While I acknowledge your disappointment, please know that your feedback is valuable to us and will help us improve our service. Warm regards, Tom

Posted 1 year ago

“Very very poor, I will never order from you again, I am embarrassed to say the least, my partners Birthday and this what she received, not good enough”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your disappointment with the order for your partner’s birthday. We understand how important such occasions are, and it’s clear we fell short of your expectations on this special day. We value your feedback and are committed to improving our service to ensure a better experience for all our customers. Warm regards, Katie

Posted 1 year ago

“So very disappointing to see what arrived in post compared to picture. Looked like garage forecourt quality. Not even close to the picture this was a replacement for the first bunch that arrived nearly dead and again not at all a match so we had hoped for better. At least with garage flowers you can see what you’re buying for a 5th of the cost . MUST DO BETTER 123 flowers. I gave you 2 stars for delivery which went well”

Helpful Report

Posted 1 year ago

Hello Esther, Thank you for sharing your feedback. I’m genuinely sorry to hear that the flowers you received did not meet your expectations and that you experienced disappointment not once, but twice. It’s certainly upsetting when our products don't align with what is featured and I fully understand your frustration. While I’m glad to hear that the delivery went smoothly, I regret that the quality of the flowers did not reflect the care we strive to put into our offerings. We indicate on our website that this bouquet is delivered in bud form to ensure the flowers remain fresh for as long as possible. Best wishes, Tom

Posted 1 year ago

123 Flowers is rated 4.6 based on 13,464 reviews