123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,351 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

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English

“I would never recommend this site. What I ordered based on the photos on the website was completely different from what my friend received. I am very disappointed, as the bouquet was much smaller than the one I ordered. Additionally, the customer service was inappropriate and unprofessional.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. We're truly sorry to hear that the bouquet did not match your expectations in size and appearance. It’s our goal to provide beautiful arrangements that align with what is shown on our site, and we regret that we fell short in this instance. In regards to the customer service experience you mentioned, we take this feedback seriously and will ensure it is addressed with our team. We appreciate you bringing this to our attention. Warm regards, Rosie

Posted 7 months ago

“Would never order from thus site again. What i ordered from the photos on website to what my friend actually received is vastly different. I am so disappointed”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. We're genuinely sorry to hear that the flowers your friend received did not align with the photos on our website. We put a lot of care into our presentations, and we regret that we didn't meet your expectations this time. We do state that it is a medium size shown on the website. As you purchased the standard size, there are fewer stems in this. Warm regards, Katie

Posted 7 months ago

“I do not recommend this seller under any circumstances. I placed my order over a week ago, and only today – just one day before the expected delivery – I received a message saying they are unable to fulfil it. Now I have to wait 2–3 working days for a refund. Absolutely unacceptable. This matter will be reported to a manager.”

Helpful Report

Posted 7 months ago

Hello Kamil, Thank you for bringing this to our attention. We're very sorry to hear about the issues you've encountered with your order. We understand that receiving unexpected updates can be frustrating, and we sincerely apologise for any inconvenience this has caused. Unfortunately, as it was an international product selected for a UK delivery, we couldn't fulfil this. However, we could send a different bouquet. I am sorry for the short notice and I will feed this back to our team. Warm regards, Rosie

Posted 7 months ago

“Very disappointed in the bouquet I received, well can’t say it was a bouquet was a few roses I could have got them from a supermarket will definitely NOT be using these again”

Helpful Report

Posted 7 months ago

Hello Yana, Thank you for sharing your experience with us. We’re truly sorry to hear that the bouquet did not meet your expectations. We strive to ensure our arrangements are beautiful and memorable, and we regret that we missed the mark for you this time. Please could you send us some images of the bouquet, including a birds-eye view, to enquiries@123-flowers.co.uk with your order details. Warm regards, Katie

Posted 7 months ago

“Ordered sunflowers and an add on of forget me knot sweets as my daughters son would have been 3 years old today , flowers arrived but no add on which was the poignant gift ....”

Helpful Report

Posted 7 months ago

Hello Stella, Thank you for sharing your experience with us. We’re truly sorry to hear that the add-on didn’t arrive as intended, especially during such a meaningful time. I can see that there were 'Forget-Me-Not seed balls' on the order, but no sweets. If the seeds were not received, please could you reach out to enquiries@123-flowers.co.uk with your order number and 'REVIEW'. Your feedback is invaluable as we work to improve our service. Warm wishes, Katie

Posted 7 months ago

“Sincerely dissatisfied. I ordered a medium bunch got the equivalent of a few sprigs. Waste of money. Will not be returning.”

Helpful Report

Posted 7 months ago

Hello Louisa, Thank you for taking the time to share your experience. We’re truly sorry to hear that the flowers you received did not meet your expectations. We understand how disappointing it can be when an order doesn’t match what you anticipated, and we appreciate your feedback. I have reached out via email. Warm regards, Ellie

Posted 7 months ago

“Excellent service, Beautiful flowers very happy.”

Helpful Report

Posted 7 months ago

Hello Michele, Thank you for your fantastic 5-star review! We're so happy to hear that you were pleased with our service and the beautiful flowers. Warm wishes, 123 Flowers

Posted 7 months ago

“As the intended recipient never received the flowers I do not think much of the service absolute rubbish”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review, and I’m truly sorry to hear that the intended recipient did not receive their flowers. We understand how crucial it is for special moments to be celebrated with thoughtful gestures, and we regret that we fell short in this instance. I can see that our customer service team did ask for you to confirm the delivery details, so we can look into this for you. Warm regards, Katie

Posted 7 months ago

“Delivered on time. Flowers were not as photo, very few flowers and the one rose had broken stem. I would not use again.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your feedback with us. We’re sorry to hear that the flowers did not meet your expectations and that one of the stems was damaged. We understand how important it is for the flowers to be in perfect condition upon delivery, and we regret that this was not the case for you. Warm regards, Katie

Posted 7 months ago

“Really disappointed , if this was the large size I hate to think what the standard size would be . Ordered 2 bouquets not impressed with either”

Helpful Report

Posted 7 months ago

Hello Jan, Thank you for your feedback, and we're truly sorry to hear that you were disappointed with both bouquets — especially regarding the sizing and overall impression. We understand how important it is for our products to meet expectations, and we're sorry that we let you down on this occasion. Your comments have been shared with our floristry and packing teams so we can review and improve our sizing consistency. Please could you reach out to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Please also include some images of the bouquet. Best wishes, Katie

Posted 7 months ago

“Absolutely shocking service- flowers delivered 2 days late with no explanation or communication- automated response from customer services. Extremely disappointed”

Helpful Report

Posted 7 months ago

Hello, I’m sorry to hear about your experience with the late delivery and lack of communication. This is not the level of service we strive to provide, and I understand how disappointing this must have been for you. We genuinely care about the satisfaction of our customers, and your feedback highlights areas that need our attention. Warm regards, Katie

Posted 7 months ago

“Have never been disappointed with any orders. Great service and great flowers. Would always recommend without hesitation.”

Helpful Report

Posted 7 months ago

Hello Nancy, Thank you for your wonderful 5-star review! We're so pleased to hear that we've consistently met your expectations with both our service and flowers. Warm wishes, 123 Flowers

Posted 7 months ago

“My Mum Was Very Happy With Her Bunch Of Flowers. Ordered Late Last Night And Delivered Today.... They're Exactly How They Look In The Photo. Thank You 123 Flowers 💐”

Helpful Report

Posted 7 months ago

Hello, Thank you for your wonderful 5-star review! We’re thrilled to hear that your Mum loved her flowers and that they matched the photo perfectly. Warm wishes, 123 Flowers

Posted 7 months ago

“Slightly disappointed by the size of the plant in the gift set, compared to the picture. No email was sent to advise it was on its way or being delivered however it was delivered the next day.”

Helpful Report

Posted 7 months ago

Hello Melissa, Thank you for your feedback! We’re sorry to hear that the size of the plant didn't meet your expectations and that you didn't receive tracking updates. Your feedback is important to us as we strive to improve our service. We appreciate your understanding and hope the gift was still a lovely surprise. Kind regards, 123 Flowers

Posted 7 months ago

“I ordered 2 bouquets. Both recipients said they were beautiful and really well wrapped.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your amazing 5-star review! We're delighted to hear that both recipients loved their bouquets and appreciated the beautiful wrapping. Your feedback means a lot to us! Warm wishes, 123 Flowers

Posted 7 months ago

“Easy site to use good deals and free delivery”

Helpful Report

Posted 7 months ago

Hello Mrs Baker, Thank you for your fantastic 5-star review! We're so glad to hear that you found our site easy to use and enjoyed the good deals along with the free delivery. Best wishes, 123 Flowers

Posted 7 months ago

“That was do easy to do for my sisters 65 birthday”

Helpful Report

Posted 7 months ago

Hello Sandra, Thank you for your fantastic 5-star review! We're thrilled to know that you found the ordering process so easy for your sister's special birthday. We appreciate your feedback and are here to help with any future celebrations! Best wishes, 123 Flowers

Posted 7 months ago

“My order was for flowers to France. They arrived 2 days later than the three days "gap" I was requested to wait from the requested delivery date. When they were delivered they were dead and squashed, the box they were in, hardly in one piece. When I complained and asked for a refund the person on "chat" tried every way to make me take credit, in the end they gave me a refund but not before I had been very insistent. Further I asked for compensation for my Aunt's disappointment and upset; perhaps a replacement bouquet, free of charge? That was a firm no! They really couldn't care less. They have no interest in the human experience of their customers only the transactional.”

Helpful Report

Posted 7 months ago

Hello Christina, Thank you for taking the time to share your feedback. We're very sorry to hear about the condition in which your order arrived, as well as the delay in delivery to France. This is certainly not the experience we aim to provide, and we understand how upsetting this must have been — especially when sending a thoughtful gift to a loved one. We also regret that your concerns weren’t handled with the care and understanding you expected. While our policy does include offering credit in some situations, we recognise the importance of being flexible and empathetic, particularly when things go wrong. Warm regards, Katie

Posted 7 months ago

“Very easy to use the website and order. I live in Dublin and needed to send flowers to my friend in the north of Ireland which is why I chose this company. I did request next day but they arrived a day later, however my friend was thrilled with them and in my opinion that’s all that matters ☺️”

Helpful Report

Posted 7 months ago

Hello Patricia, Thank you for your wonderful 4-star review! We’re thrilled to hear that you found our website easy to use and that your friend loved the flowers. We apologize for the delay in delivery and appreciate your understanding. Your feedback truly brightens our day! Warm wishes, 123 Flowers

Posted 7 months ago

“Paid extra for next day delivery , flowers were left behind a dustbin on a hot day no calling card left so flowers did not get notice until the next day they were all wilted will not be using again £45 for 5 roses and a few springs of Chrysanthemums & Gypsophila pictures are what i should of received 2nd picture is of delivered flowers nothing like what i ordered, will not use again”

Helpful Report

Posted 7 months ago

Hello Sally, Thank you for bringing this to our attention. I’m truly sorry to hear about your delivery experience and the condition of the flowers upon arrival. Your expectations matter greatly to us, and it’s disappointing when we fall short. We appreciate your feedback and would love the opportunity to make this right. If you could send us images of what you received along with your order number to enquiries@123-flowers.co.uk, our team will look into this for you. Warm regards, 123 Flowers

Posted 7 months ago

123 Flowers is rated 4.6 based on 13,351 reviews