123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.57

4.6 Rating 13,539 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,539 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fabulous! Arrived the following day and greatly recieved by my daughter in law.”

Helpful Report

Posted 11 months ago

Hello Debbie, Thank you for your fabulous review! We’re so glad to hear that the flowers arrived promptly and brought joy to your daughter-in-law. Your satisfaction makes our day! We look forward to serving you again soon! Warm wishes, 123 Flowers

Posted 11 months ago

“I ordered a large bouquet with premium delivery for a family member’s birthday, paying a total of £32. Despite the “premium” option, the flowers arrived five days late, long after the occasion had passed. The bouquet was nothing like the advertised image – small with a few stems, wilted, and poorly presented. The birthday message I had written was missing altogether. I contacted customer service several times but received no genuine assistance or accountability. The responses were dismissive, and no refund or resolution was offered. This experience has completely eroded my trust in 123 Flowers. Their advertising feels misleading, their service unprofessional, and their product quality unacceptable. I would strongly advise avoiding this sham company. Just look at the pictures of the flowers received and compare it to what’s being advertised. Disgusting!”

Helpful Report

Posted 11 months ago

Hello Nusra, Thank you for taking the time to leave a review. We’re truly sorry for any disappointment caused by the delivery and the bouquet on this occasion. After reviewing the tracking information, we can see that a delivery attempt was made on the chosen date, but the address was inaccessible. Further attempts were made on the 18th and 21st; however, there was no answer at the address. Regarding the flowers, we’re sorry to hear that you were unhappy with them and apologise for any frustration experienced when contacting our customer care team. A member of our review team has reached out to you via email to assist further. Best wishes, Katie

Posted 11 months ago

“DO NOT GO OFF THE IMAGE YOU SEE ONLINE! I ordered a large bouquet of flowers so I could surprise my best friend for her birthday. I received my order, opened it up and was horrified. There is no way I could give this to anyone without being so embarrassed. Looks nothing like the image shown online and the quantity is pathetic. Maybe for a small bunch, pushing medium but never a large bunch. BE VERY CAREFUL WHEN PURCHASING A BUNCH FROM 123 FLOWERS.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. We’re very sorry to hear that you were disappointed with your order. We always aim to ensure our bouquets arrive fresh and beautifully arranged, and we understand how important it is for this gift to be perfect. After reviewing your case, we can confirm that the advice you received was accurate. We’re very sorry for any disappointment this has caused and regret that we weren’t able to find a resolution that worked for you. Thank you for bringing this to our attention — we truly value your feedback. Warm regards, Rosie

Posted 11 months ago

“We were delighted to see the beautiful bouquet delivered to our friend for her big birthday,the flowers were outstanding Highly recommend 123 they exceeded our expectations”

Helpful Report

Posted 11 months ago

Hello Cheshirelass, Thank you for your wonderful review! We’re thrilled to hear that the bouquet made your friend's birthday extra special. Your recommendation means the world to us and we can't wait to create more beautiful arrangements for you in the future! Warm wishes, 123 Flowers

Posted 11 months ago

“First time using your web page. Found it very easy. Will youse again. Thanks. X”

Helpful Report

Posted 11 months ago

Hello Kathleen, Thank you for your amazing review! We’re so happy to hear that you found our website easy to use. We truly appreciate your thoughts and look forward to welcoming you back soon! Warm wishes, 123 Flowers

Posted 11 months ago

“Don't be fooled by how easy the process is to relieve you of your money, the flowers sent to my 90 year old Aunt were absolutely dreadful I wouldn't even call them a bunch. Mostly greenery and two heads broken off. The complaints process and staff seems to be really professional, perhaps they have lots of practice! I got offered a £5 credit to my account against my next purchase, they must be joking.... Great laugh. Look at the photos attached, must be really embarrassing for any so called 'florist'.”

Helpful Report

Posted 11 months ago

Hello, Thank you for leaving your review. We sincerely apologise that the flowers received did not meet your expectations and understand how disappointing this must have been for you and your aunt. We appreciate your feedback regarding our complaints process and value the opportunity to improve. Warm regards, Rosie

Posted 11 months ago

“Very easy to do. Nice cards to choose.from”

Helpful Report

Posted 11 months ago

Hello Ann, Thank you for your lovely review! We're delighted to hear that you found our selection of cards to be nice and that you found the process easy. We appreciate your feedback and look forward to seeing you again soon! Warm wishes, 123 Flowers

Posted 11 months ago

“My partner upgraded to medium got only four roses and the lilies are just a joke, all green hardly any flower heads on the stalks. Not worth the money at all your better going to Lidl ,for that price I dread to think what the basic bunch would look like.”

Helpful Report

Posted 11 months ago

Hello Kevin, Thank you for your review. We’re very sorry for any disappointment caused on this occasion, and that the bouquet did not appear as expected compared to the image online. As mentioned in the product description, this bouquet is delivered in bud to ensure freshness and longevity. We also include images showing the bouquet both in bud and in bloom, so customers can see how it will look upon arrival and after a few days of following the care guide. However, if you could send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 11 months ago

“Absolutly discusted with my order picture nothing like what was advertised pit pic on of advertisment and what i recieved shall not be ording again”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. We’re very sorry for any disappointment caused on this occasion, and that the bouquet did not appear as expected compared to the image online. As mentioned in the product description, this bouquet is delivered in bud to ensure freshness and longevity. We also include images showing the bouquet both in bud and in bloom, so customers can see how it will look upon arrival and after a few days of following the care guide. Warm regards, Katie

Posted 11 months ago

“What I ordered vs what was delivered. I replied to the how did we do email & was told “the bouquet appears to be of good quality and matches the size ordered” I shall leave you to decide by the image.”

Helpful Report

Posted 11 months ago

Hello Kiera, Thank you for taking the time to share your thoughts with us. We're truly sorry to hear that the bouquet did not meet your expectations and that there seems to be a discrepancy between what was ordered and what was received. We strive to ensure our customers are delighted with their orders, and we appreciate your feedback as it helps us improve our service. Warm regards, Rosie

Posted 11 months ago

“Easy to use. Convient. Happy to use again.”

Helpful Report

Posted 11 months ago

Hello Tyra, Thank you for your fantastic review! We’re so pleased to hear that you found our service easy and convenient. We look forward to serving you again! Warm wishes, 123 Flowers

Posted 11 months ago

“What a great buying experience. Thank you”

Helpful Report

Posted 11 months ago

Hello Purnima, Thank you for your wonderful review! We’re thrilled to hear that you had a great buying experience with us. Warm wishes, 123 Flowers

Posted 11 months ago

“I have used 123 before and my friend was delighted with her gift.”

Helpful Report

Posted 11 months ago

Hello Gill, Thank you for your amazing review! We're so glad to hear that you've had a great experience with us and that your friend was delighted with her gift. Warm wishes, 123 Flowers

Posted 11 months ago

“Thank you for the beautiful flowers I ordered from you”

Helpful Report

Posted 11 months ago

Hello Gillian, Thank you so much for your lovely review! We're delighted to hear that you were pleased with the beautiful flowers you ordered from us. Warm wishes, 123 Flowers

Posted 11 months ago

“I ordered a bouquet in Friday to be delivered Saturday. The money was taken from my account, but for some reason the order was not visible. I emailed to check. Saturday I got a reply asking for details which I sent. I then got another reply asking for a copy of my bank receipt, which in sent on m Monday. I then got a reply to say it was declined and would be returned to my bank in 3-5 working days! So the money has been taken, no flowers were sent, and I am waiting for the money to be returned! No offer to sort it, just well….. tough I guess, not their problem!”

Helpful Report

Posted 11 months ago

Hello, We’re very sorry to hear about your recent experience — this is absolutely not the level of service we aim to provide. It sounds like there was an issue processing your payment, which unfortunately prevented your order from being confirmed in our system. We completely understand how disappointing and frustrating this must have been, especially for a time-sensitive delivery. While our team did confirm the declined transaction would be returned, we agree that the situation could have been handled more smoothly and communicated more clearly. We’re reviewing what happened to ensure this doesn’t occur again. Warm regards, Tom

Posted 11 months ago

“Really not impressed and flowers were dispatched on Thursday for a monday delivery. They didn't arrive fresh either. They look nothing like the photo which i couldn't post as for some reason it kept telling me it couldn't support a photo”

Helpful Report

Posted 11 months ago

Hello Scott, Thank you for sharing your feedback with us. We're sorry to hear that the flowers did not meet your expectations and that their arrival was not as fresh as we aim for. We take pride in our arrangements, and it’s disappointing to know we fell short this time. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm regards, Rosie

Posted 11 months ago

“Very easy to use and a nice gift for loved ones”

Helpful Report

Posted 11 months ago

Hello, Thank you for your fantastic review! We're thrilled to hear that you found our service easy to use and that it made a lovely gift for your loved ones. Warm wishes, 123 Flowers

Posted 11 months ago

“The flowers I have received from this company are so beautiful. I really hope my mums will be just as beautiful and last as long.”

Helpful Report

Posted 11 months ago

Hello Linda, Thank you for your wonderful review! We’re so glad to hear that you found our flowers beautiful. We hope your mum's flowers exceed your expectations and bring joy for a long time. Warm wishes, 123 Flowers

Posted 11 months ago

“Order no. 123_410569 - never received, order placed via Niece in Australia to her Aunt in the UK, flowers never received, Niece emailed 123 but never got a reply, very unhappy Niece and Aunt 😢”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review, and we’re truly sorry to hear that your order did not arrive as expected. It’s upsetting to learn that both your niece and aunt have had such a disappointing experience, and we understand your frustration. I can see that you have since spoken with our customer service team. They reached out following your request to upgrade the delivery option, but we didn’t receive a reply. They also tried calling this morning, but there was no answer. Could you please kindly check your inbox to arrange a suitable time for us to call you? Warm regards, Rosie

Posted 11 months ago

“Easy website yo use.Flowers delivered on time and recipient was delighted with them Said they were carefully packed and fresh”

Helpful Report

Posted 11 months ago

Hello Carol, Thank you for your wonderful review! We're delighted to know that you found our website easy to use and that your recipient was thrilled with their flowers. It's great to hear that they were carefully packed and fresh! Warm wishes, 123 Flowers

Posted 11 months ago

123 Flowers is rated 4.6 based on 13,539 reviews