123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,523 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am absolutely appalled at my order. I paid £69.99 for a delivery for my friend’s birthday, it was supposed to be a large bouquet and what she received was lovely but definitely not large. Absolutely disgusting value for money!”

Helpful Report

Posted 1 year ago

Hello Kate, Thank you for your review. We’re truly sorry to hear that the bouquet your friend received did not meet your expectations in terms of size and value. We understand how disappointing this can be, especially for a special occasion. Your feedback is invaluable to us as we strive to improve our service. Warm regards, Tom

Posted 1 year ago

“Flowers received look nothing like the same amount as iin the website picture looks like they have forgotten half of them”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We’re very sorry to hear that the flowers you received did not match your expectations and appeared less abundant than what was shown on our website. We understand how disheartening this can be, and we appreciate your feedback as it helps us improve our offerings. If you could send us some photos of what you received to enquiries@123-flowers.co.uk, along with your order number and 'REVIEW' in the subject line, we would be more than happy to assist you further. Warm regards, Rosie

Posted 1 year ago

“Absolute jokers. Paid for ‘large’ bunch where there had been ‘50%’ off the bunch I had chosen. There was nothing ‘large’ about the bunch. All of 7 stems. I do not believe there was any discount. This was evidently a ruse to con customers. I hate to think what would have arrived had I not paid the extra to upgrade to a large bunch. Nothing like the photo online. Bitterly disappointed and upset.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We’re very sorry to hear that the bouquet you received did not meet your expectations and that you felt disappointed with the size. We assure you that our promotional offers are genuine, and we value the trust our customers place in us. Your feedback is important, and we will use it to ensure we improve our service going forward. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further with this. Warm regards, Tom

Posted 1 year ago

“It arrived the next day, but only the roses came the lilies didn’t. I’m really upset, and they haven’t replied to me on the chat…”

Helpful Report

Posted 1 year ago

Hello Jean, Thank you for your review. We're very sorry for any disappointment caused by the bouquet you received and that you were unable to reach our team last night. Please note that our live chat service is available from 9 AM to 5 PM. As your message came through after 11 PM, there was no one available to respond at that time. Our customer service team has picked up your live chat ticket today and has requested some images of the bouquet so we can review the issue and assist you further. Best wishes, Katie

Posted 1 year ago

“Not many flowers more greenery, doesn’t look anything like photo”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're sorry to hear that the bouquet you received contained more greenery than flowers and didn't resemble the photo you expected. We understand how disappointing this can be, and we truly appreciate your comments as they help us improve. If you haven't already, please send us some images of the bouquet to enquiries@123-flowers.co.uk along with your order number and 'REVIEW' in the subject line. Warm regards, Tom

Posted 1 year ago

“First of all they got the delivery date wrong , then when I visited my aunt and seen them I was shocked , they look nothing like the picture ,I would say there was maybe a third of what there should have been , I was so ashamed to have gifted my aunt such a poor looking bunch of flowers”

Helpful Report

Posted 1 year ago

Hello, We’re truly sorry to hear about your experience with the delivery and the quality of the flowers you received. We understand how disappointing it can be when the product doesn’t match the expectations, especially when gifting to someone special. Your feedback is invaluable to us, and we will certainly look into this matter to ensure improvements are made. Thank you for sharing your concerns. Warm regards, Rosie

Posted 1 year ago

“Totally appalling, flowers were dried out and dying- not a bouquet but a small bunch- customers service agreed with the photos I provided that the bouquet was not as described however then offered a £5 voucher and not a refund”

Helpful Report

Posted 1 year ago

Hello, We’re truly sorry to hear about your experience with the flowers you received. It's immensely disappointing when the quality doesn’t match the expectations, and we understand how frustrating this situation has been for you. Your feedback is important to us, and we're committed to making improvements based on it. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 1 year ago

“Absolutely gutted with what I received. The bouquet I ordered was £39.99 reduced to £19.99. The picture showed a beautiful full bouquet & I received something that was totally the other end. 1 rose, 2 carnations, some pink flowers, some greenery. I could have got better & more from a supermarket. I have complained & you see nothing wrong with it! You should be ashamed, I was embarrassed to give the bouquet (bunch) to my colleague but had no other choice as they would have had nothing. Very very disappointed”

Helpful Report

Posted 1 year ago

Hello, We're truly sorry to hear that your experience with us was disappointing. It's completely understandable to feel let down when the bouquet didn’t meet your expectations, especially for a special occasion. We strive to provide beautiful arrangements, and your feedback is crucial in helping us improve our offerings. Thank you for sharing your thoughts, and we hope to have the opportunity to serve you better in the future. Warm regards, Katie

Posted 1 year ago

“Extremely disappointed with the flowers I sent my Auntie for her birthday & would not recommend! Nothing like the picture on the website! I ordered a large bouquet & delivery was a few measly stems that I could have got in a supermarket for a fiver ! Hugely disappointed & would not recommend”

Helpful Report

Posted 1 year ago

Hello Tracey, We're truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to send a gift that didn't match the picture you were hoping for. Our goal is to provide beautiful arrangements and your feedback is invaluable in helping us improve. Thank you for sharing your thoughts with us. Warm regards, Rosie

Posted 1 year ago

“The flowers we received were of poor quality and despite following the instructions for flower care the flowers buds have never opened and the leaves have shivaled up. We have raised a complaint but as we were outside the 48hr period for raising an issue your company were not interested in any redress. these flowers were ordered by our daughter and sent to us for our 55th wedding anniversary, I don,t believe we had any terms and conditions included with the flowers mentioning any issue was to raised with company within 2 days. My opinion is that the company has a poor customer service attitude. Please don,t reply with thanking us for o ur feedback and will help to improve the service. This is another example of dealing with a faceless organisation. Sue and john”

Helpful Report

Posted 1 year ago

Hello John and Sue, We're truly sorry to hear about your experience and understand how disappointing it must have been, especially as the flowers were a special gift for your anniversary. We strive to offer quality products and support, and it's disheartening to know we did not meet your expectations this time. While we have set policies in place, we appreciate your perspective regarding communication on these terms. Warm regards, Rosie

Posted 1 year ago

“The flowers received was nothing like the picture. I've seen better looking weeds. Embarrassing since we are in South Africa and trusted you to deliver what you offered. Compare the pic on your website to what was delivered. Shocking.”

Helpful Report

Posted 1 year ago

Hello Marius, We sincerely apologise for your experience and understand your disappointment. We aim to deliver beautiful arrangements that reflect what is shown on our website, and it’s disheartening to know that we fell short in your case. Your feedback is very important to us, and we will use it to improve our services moving forward. Warm regards, Katie

Posted 1 year ago

“Half the flowers were dead within a few days and as I had gone past the deadline for complaints company wasn't interested and as I could prove anything as i had composted them. Also tried 1 excuse and blamed the house they were in, have bought better in aldi and Tesco. Won't buy from them again or recommend them.”

Helpful Report

Posted 1 year ago

Hello Jim, We’re genuinely sorry to hear about your experience with the flowers and the frustration it caused. We strive to ensure all our customers receive high-quality products, and it’s disappointing to know we fell short in your case. Your feedback is invaluable, and we will definitely take it into account as we work to improve our service. Warm regards, 123 Flowers

Posted 1 year ago

“I am sad to report that the flowers delivered by 123 Flowers were underwhelming to say the least. These flowers were sent to a dear friend who sadly lost her aunt. I purchased the largest bunch available going from what was advertised on the website. The pictures attached show they were lacking in comparison. I won’t be using this company again and would probably utilise supermarket flowers at half the price. I did reach out to the company to express my concerns but was informed they were of the required standard. Judge that for yourselves”

Helpful Report

Posted 1 year ago

Hello Lauren, Thank you for sharing your feedback. We're sincerely sorry to hear that the flowers delivered did not meet your expectations, especially during such a difficult time for your friend. We take pride in our offerings, and it’s disheartening to learn that we missed the mark. Your concerns are important to us, and we will use your insights to enhance our services. Warm regards, Rosie

Posted 1 year ago

“Totally disappointed with the flowers that were sent compared to what is advertised! Shocking customer service. Do not use these people. You will be sadly disappointed. I would never recommend.”

Helpful Report

Posted 1 year ago

Hello Mrs, Thank you for your review. We're truly sorry to hear that your experience did not meet your expectations and that the flowers you received were disappointing. We strive for quality and customer satisfaction, and your feedback is crucial in helping us improve. Warm regards, Team 123 Flowers

Posted 1 year ago

“Flowers were nothing like the ones on the website! My husband bought them as a birthday gift and I have to say they are the worst bouquet of flowers I have ever received from him in 47 years. Quality was poor, very few stems and no greenery. Not to mention the cost! I could have bought them as a same in the supermarket for £5.00”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're genuinely sorry to hear that the flowers you received did not reflect the quality you were expecting. It's disappointing to know that we fell short, especially for such a special occasion. Your comments are valuable to us and will help us improve our service. If you haven't already, please could you forward us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Warm wishes, Tom

Posted 1 year ago

“Very disappointed with attitude of customer service when my flowers didn't arrive. The lady said my flowers were refused, by me, on Royal Mail delivery. Royal Mail did not attempt delivery, and, as I didn't have contact with courier, how could I refuse them, Just sent email to company to see if I get a better response and will update if I get a more positive reaction. The flowers were ordered, sent by my daughter who lives in America and were sent for my 77th birthday Saturday 21st June.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. We're very sorry to hear about the issues you faced with the delivery of your flowers and the response from our customer service team. It's important to us that our customers feel valued, and we appreciate your feedback as it helps us identify areas for improvement. Warm wishes, Team 123 Flowers

Posted 1 year ago

“Not like the picture at all”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're sorry to hear that the flowers you received did not match the picture you were expecting. We aim to provide a consistent experience, and appreciate your comments as they help us enhance our services. If you haven't already, please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 1 year ago

“I am shocked with the flowers received today I couldn’t even call it a bouquet who would cost less than 5 pounds at tesco I complained and apparently that is the write amount for a standard bouquet I will not shop here again”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts with us. We are truly sorry to hear that the bouquet you received did not meet your expectations. We strive to provide quality arrangements and your feedback helps us understand where we need to improve. Warm regards, Rosie

Posted 1 year ago

“Received flowers for my birthday from my colleagues and by next morning half bouquet was dead. Very disappointed. I had a card which was empty too. Ruined my birthday.”

Helpful Report

Posted 1 year ago

Hello Leena, Thank you for sharing your feedback with us. We are truly sorry to hear that the flowers did not meet your expectations and that you received an empty card. We understand how important special occasions like birthdays are, and it's disheartening to know we fell short in making yours memorable. We value your feedback as it helps us improve our service. Please reach out to us at enquiries@123-flowers.co.uk with any details so we can assist you further. Warm regards, Rosie

Posted 1 year ago

“Flowers were not as advertised. Rose and carnation died within 3 days. Will not be using 123 flowers again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. We're truly sorry to hear that the flowers you received were not as advertised and that they did not last as long as they should have. Your satisfaction is very important to us, and we understand how disappointing this must be. We’d appreciate the opportunity to look into this further. Please share any photos along with your order details to enquiries@123-flowers.co.uk with 'REVIEW' in the subject line so we can assist you better. Warm wishes, Rosie

Posted 1 year ago

123 Flowers is rated 4.6 based on 13,523 reviews