123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.60

4.6 Rating 13,382 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,382 reviews

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

Write Your review

Tell us how 123 Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolute terrible flowers arrived a day late half dead paid £30 and could of got a bigger and better looking bunch of flowers from Asda for £10 won’t be using these again, Absolute Rip Off”

Helpful Report

Posted 1 year ago

Hello David, Thank you for your review. I’m really sorry to hear that your order didn’t arrive in the condition you expected. This isn’t the experience we want for our customers. Thank you for your feedback. We will use this to continue improving our service going forward. Warm regards, Katie

Posted 1 year ago

“DONT USE THIS COMPANY. THE FLOWERS ON THEIR PICTURES ARE NOTHING LIKE WHAT THEY SEND OUT. A COMPLETE RIP OFF.”

Helpful Report

Posted 1 year ago

Hello Angela, Thank you for sharing your feedback. We sincerely apologise that the flowers you received did not meet your expectations and that the images did not accurately represent what was delivered. This is certainly not the standard we aim for, and we understand how disappointing this must be. Your comments are crucial for us as we work to improve our services. If you're willing, please contact our customer service team so we can address your concerns and find a way to make this right. Best wishes, Katie

Posted 1 year ago

“I ordered flowers to be delivered on my sisters birthday, they arrived the following day which defeats the purpose. The box was badly damaged and the roses are already wilting. I spent £50 and extra for the delivery, never again, a complete waste of money. Will be interesting to see if they even bother to offer any sort of recompense but I doubt it.”

Helpful Report

Posted 1 year ago

Hello Jackie, Thank you for taking the time to leave your review. We're truly sorry to hear that your sister's birthday flowers arrived late and in poor condition. This is not the experience we strive to provide, and we understand your frustration. Damage during transit is unacceptable, and we appreciate your feedback as it helps us identify areas for improvement. We value your concerns and want to assure you that we are committed to addressing these issues. If you’re open to it, please reach out to our customer service team so we can work towards a resolution together. Warm regards, Katie

Posted 1 year ago

“I am completely disappointed with this flower delivery service. Despite giving them a generous lead time, my order was not delivered on time, which completely defeated the purpose of sending flowers for a special occasion. What’s even more frustrating is their response to feedback—clearly AI-generated, generic apologies that show no real intention to improve. It’s obvious they don’t understand the importance of prompt service in this business. If you can’t deliver flowers on time, you’re in the wrong industry. I would strongly advise against using this service unless you’re okay with delays and meaningless customer support.”

Helpful Report

Posted 1 year ago

Hello Bogdan, Thank you for taking the time to leave a review. We’re very sorry that your order was not delivered as requested. We understand this may have impacted the sentiment behind your gift, and we sincerely apologise. Timely deliveries are a priority for us, and we truly value your feedback. Please know that we read all reviews and are continuously looking for ways to improve our service. We appreciate you taking the time to share your experience with us. Warm regards, Rosie

Posted 1 year ago

“Flowers looked nothing like the picture online,about half the amount and half dead,could have got something much better from the local supermarket,what a disappointment! Would not recommend!”

Helpful Report

Posted 1 year ago

Hello Vicky, Thank you for sharing your feedback, and I'm genuinely sorry to hear that you were disappointed with your order. It’s concerning to learn that the flowers did not meet your expectations in quality or quantity. We understand how important it is to receive a beautiful arrangement that mirrors what was promised. Your comments are vital for our improvement, and I will ensure they are addressed with our team. Warm regards, Rosie

Posted 1 year ago

“The most appalling flowers I have ever sent. The recipient received a bunch with 2 gerberas, 1 chrysanthemum, 1 alstromeria and a Solidago. How can this be a bouquet. Customer service is pathetic. I will be contacting Trading standards as this is clearly not for filling the sales contract. DO NOT BuY.”

Helpful Report

Posted 1 year ago

Hello Joanna, Thank you for your feedback, and I'm sorry to hear that you were dissatisfied with the flowers and our customer service. I understand how important it is to receive a bouquet that meets your expectations, and I regret that we fell short in this instance. We aim to provide high-quality products and meaningful experiences, and your comments will help us make the necessary improvements. Warm regards, Katie

Posted 1 year ago

“The flowers were supposed to be a gift for me but they arrived looking nothing like the picture and for such a high price, the quality was terrible, most of the flowers fell apart when I picked them up”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I'm truly sorry to hear about your experience with the flowers. It's disappointing to know that they did not meet your expectations in terms of quality and appearance. We strive to provide beautiful arrangements, and it's clear we fell short this time. I appreciate you bringing this to our attention. Your comments are invaluable for us to improve our services. Please reach out to our customer service team at enquiries@123-flowers.co.uk with your order details and our team would be happy to look into this for you. Warm regards, Katie

Posted 1 year ago

“Nothing like the photos on the website. Terrible customer service telling me to put a claim in with Royal Mail when the issue is with the poor tiny bouquet that was sent. Finally got another bouquet sent out and still nothing like the picture..had to put both bouquets together to get one half decent bunch but still does not resemble the picture. Will not be using this company again”

Helpful Report

Posted 1 year ago

Hello Sue, Thank you for your feedback, and I’m sorry to hear that your experience did not meet your expectations. It’s disappointing to learn that the bouquets you received didn’t resemble what you saw on our website, and I truly understand how frustrating that must have been. I appreciate you mentioning the customer service aspect as well. Your feedback is valuable and will help us improve our communication and quality assurance processes going forward. Warm regards, Rosie

Posted 1 year ago

“0 STARS! What a farce. I DID check reviews before choosing this company and there were no bad reviews - did you change your staff this past week? Wow. Royal Mail delivery was fine. Flowers were atrocious! Communication was prompt but would BIT issue a refund for birthday flowers. Offered new ones but Id already had to replace them elsewhere so no thx- then offered a PARTIAL credit - I’m not going to use this company again - so no thx again! ‘Take the partial credit it or deal with it’ was the attitude I got when I asked one more time for a full refund. 123 Flowers UK is terrible.”

Helpful Report

Posted 1 year ago

Hello Toni, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the condition in which your flowers arrived. It’s incredibly disappointing to know that we let you and your friend down during such a special occasion. I appreciate your positive notes regarding the ordering process and communication; however, I completely understand your frustration with the quality of the flowers. This is not the standard we strive for, and your feedback will help us identify areas needing immediate improvement. I have reached out directly via email. Warm regards, Ellie

Posted 1 year ago

“Worst service from this company so far. First of all the flowers didn't arrive on the date specified(clearly ruined the birthday surprise) and then when it was finally delivered 2 days later, the flowers were in pretty bad state.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We sincerely apologise for any disappointment caused by the flowers and the delivery of your order. As you selected the free delivery option, please note that this can take additional time in transit, as outlined on our website when choosing this option. After reviewing your order, I can see that our customer service team has offered to send out a replacement bouquet and is currently awaiting your response. Warm regards, Katie

Posted 1 year ago

“This is the worst service I have ever experienced. I ordered flowers for a next day delivery. They were not delivered. They attempted a delivery the following day usong Royal Mail. No notice was given of the delivery. The recioient was not in. The lowers were not left with a neighbour, not lefr in a safe place. Royal Mail sais they would attempt to deliver again the following day. They did not. 123 flowers said there was nothing they could do????? Dreadful. Will never use them again.”

Helpful Report

Posted 1 year ago

Hello Lorraine, Thank you for sharing your feedback, and we’re sincerely sorry for the experience you’ve had. We understand how frustrating it must have been for your flowers not to be delivered as expected, especially for such an important occasion. We apologise for the lack of communication and the inconvenience caused by the failed delivery attempts. This is certainly not the level of service we strive to provide, and we deeply regret any disappointment caused. I can see that your order has been delivered. If there are any issues wit the flowers due to the delay, please send us some images to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Rosie

Posted 1 year ago

“If I could give 0 stars, I would but as of right now, I can only give 1. The GOOD: The online ordering was easy, upgrading the order and taking payment was easy. Communication on my delivery was good. The BAD: the flowers, although in a sturdy box, arrived bent, broken, dead (3 flowers were salvageable) and the water reservoir was empty. This was a special occasion I was sending flowers for from the USA to a lifelong friend in my hometown in Essex. How awful for her to open this. How embarrassing for me also. The UGLY: I sent the pictures and asked for a refund. The company responded that ’after careful consideration’ they’d replace the bouquet. After careful consideration? Wow. That’s the least a company should offer. Very disappointed in this company.”

Helpful Report

Posted 1 year ago

Hello Antonia, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the condition in which your flowers arrived. It’s incredibly disappointing to know that we let you and your friend down during such a special occasion. I appreciate your positive notes regarding the ordering process and communication; however, I completely understand your frustration with the quality of the flowers. This is not the standard we strive for, and your feedback will help us identify areas needing immediate improvement. I have reached out directly via email. Warm regards, Ellie

Posted 1 year ago

“Do not order from this company it’s a complete sham!! If you read the reviews it’s a standard reply- I ordered not delivered and money not taken from account but another transaction was taken- now with my bank!!!”

Helpful Report

Posted 1 year ago

Hello Alison, Thank you for sharing your experience. I’m genuinely sorry to hear about the issues you encountered with your order. It’s disappointing to know that your flowers were not delivered as expected and that there was confusion regarding the transaction. We take all feedback seriously, as it helps us identify areas where we need to improve. If not done already, I encourage you to reach out to our customer service team to assist you further with the situation. Your satisfaction is important to us, and we hope to make this right. Warm regards, Tom

Posted 1 year ago

“Bad communication, flowers didn't arrive on time. Such a sham”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m really sorry to hear that your flowers did not arrive on time and that communication was lacking. This is not the level of service we aim to provide. We appreciate your input, as it helps us to identify areas for improvement. Please know that we take your concerns seriously and will work to ensure a better experience for our customers in the future. Warm regards, Tom

Posted 1 year ago

“The order was left on the doorstep without informing the recipient who was home that they had arrived. The picture the recipient sent of her gift was a scrawney bunch of leaves that bares no resemblance to the bouquet pictured on your website. (see pics below) We are very disappointed with your product and service.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear about your experience with the bouquet delivery. It's disheartening that the order was left without informing the recipient and that the arrangement did not meet your expectations. We strive to provide beautiful products, and it's unfortunate that we fell short in this case. Your comments are invaluable to us as we work to improve our services. I can see that our customer service team has responded to your email and they are awaiting your reply to look into this for you. Warm regards, Tom

Posted 1 year ago

“Got flowers and when arrived they were dead I contacted them and the sent another bunch which arrived on Friday afternoon they were also not great i contacted them for message late Friday afternoon to say they would review in 3 days so I messaged to Tuesday when gives them 3 full (09.00) Days and they have said this is 4th day and won’t do anything I had a subscription which I have now cancelled disappointed 😢 by there response!! It also won’t let me post pictures Hello Karen, Thank you for your email. As stated in my email on 17-01-25, 'We can happily review this on day 3 of having the bouquet, should the bouquet not bloom if you could send supporting pictures if needed'. We would have needed the photos to be sent yesterday as this was the third day since the the bouquet was delivered. Thank you. ---------- Warm Regards, Aaron.t”

Helpful Report

Posted 1 year ago

Hello Karen, Thank you for your feedback, and I’m truly sorry to hear about your experience with the flowers. It’s disheartening to learn that both bouquets did not meet your expectations, and I understand how frustrating this must be for you. We strive to provide quality products, and I'm sorry that we fell short in this case. While I acknowledge your disappointment, please know that your feedback is valuable to us and will help us improve our service. Warm regards, Tom

Posted 1 year ago

“Very very poor, I will never order from you again, I am embarrassed to say the least, my partners Birthday and this what she received, not good enough”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your disappointment with the order for your partner’s birthday. We understand how important such occasions are, and it’s clear we fell short of your expectations on this special day. We value your feedback and are committed to improving our service to ensure a better experience for all our customers. Warm regards, Katie

Posted 1 year ago

“Ordered flowers for my friends birthday, they got delivered by royal mail to the wrong address which did not take the flowers and were then returned to sender. We contact royal mail and they apologised and immediately opened up a complaints ticket to provide us with a reference number for 123 flowers to claim from and provide us with a refund or replacement flowers. It has so far taken a month of correspondence with 123 flowers to try and get a refund or replacement with nothing being provided. Constant back and forth of the same conversation over and over again and no customer service assistance to resolve the situation. I will not be using 123 flowers again and will not be recommending them to friends or family.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you faced with your order. It’s frustrating when a delivery does not go as planned, and I understand how disappointing it is when you’ve put your trust in us to celebrate a special occasion. I appreciate your efforts in reaching out to both Royal Mail and our team, and I’m sorry to hear that you have not received the resolution you deserve. We aim to provide efficient and effective customer service, and I regret that we fell short in this instance. I have reached our directly via email. Best regards, Ellie

Posted 1 year ago

“I wish l had read the reviews! Flowers arrived promptly, opened these and wow definitely not the bouquet advertised . Extremely disappointed l could have purchased from a supermarket for a £5 complained to customer service ! Their response After showing the florist manager the photographs that you have provided us with they have advised that they cannot see any evident quality issue. The bouquet received is of good quality and the correct size was delivered.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm genuinely sorry to hear that the bouquet you received didn’t match your expectations and that you were left feeling disappointed. We aim to provide our customers with beautiful arrangements, and it’s disheartening to know we didn’t achieve that in your case. I understand how frustrating it can be when the product does not reflect what was advertised. Your feedback is invaluable, and we will take it into serious consideration to improve our services moving forward. Best wishes, Tom

Posted 1 year ago

“Ordered them for my girlfriend, they arrived the next day as promised but those flowers looked like they’ve been out of water for a month. It was wilted, some had holes in them, it just really looked bad. Really disappointed as this was my first time buying from here.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience with the flowers you ordered for your girlfriend. It’s disheartening that they did not meet your expectations, especially for such a special occasion. We strive to deliver fresh and beautiful arrangements, and I'm disappointed we fell short in this instance. Your feedback is crucial as it helps us improve our quality control processes, and I assure you that we take these concerns seriously. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Tom

Posted 1 year ago

123 Flowers is rated 4.6 based on 13,382 reviews