123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.59

4.6 Rating 13,461 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was never emailed to say the flowers had dispatched. I had to email them to find out. For the sake of £5.00 less (as the picture shows a medium) there was almost half of the bouquet missing. Won’t order from here again. I’ll just go to the supermarket and buy a bigger bunch for half the price.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m sorry to hear that you didn’t receive an email regarding the dispatch and that the bouquet didn’t meet your expectations in terms of quantity. We aim to provide high-quality arrangements, and it’s disappointing to learn that we fell short in your case. Your comments are valuable, and we'd love the opportunity to address your concerns. If you could send us more details and images of the bouquet at enquiries@123-flowers.co.uk, we would appreciate the chance to make things right. Best wishes, Katie

Posted 1 year ago

“Perfect. Just 123 and a he he he.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your perfect 5-star review! We're thrilled to see that you had such a smooth experience with us! Warm regards, The 123 Flowers Team

Posted 1 year ago

“Please don't use this company. I had 2 separate orders this week. 1 was described by recipient as poor quality and the second order arrived late . After complaining I was just sent a list of their small print terms and conditions with no offer of a refund. Avoid”

Helpful Report

Posted 1 year ago

Hello Shaun, Thank you for your feedback. I'm truly sorry to hear about the issues with your orders and that your experience did not meet your expectations. It’s concerning to learn that the quality was lacking and that your second order arrived late. We take such matters seriously and want to address your concerns. If you could please send us some images of the bouquet to enquiries@123-flowers.co.uk with more details about your orders, we would be glad to assist you further. Best wishes, Katie

Posted 1 year ago

“Had a bunch of flowers delivered for my girlfriend she said half of the flowers are dead ao on this occasion I’ll say I’m not a satisfied customer”

Helpful Report

Posted 1 year ago

Hello Adam, Thank you for sharing your feedback. I’m truly sorry to hear that the flowers did not meet your expectations and that half of them were in poor condition. It’s important to us that our customers are satisfied, and it’s disheartening to learn that we’ve let you down on this occasion. We’d appreciate the chance to address your concerns. If you could send us some photos of the arrangement to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, we would be more than happy to assist you further. Thanks again for your comments. Best wishes, Katie

Posted 1 year ago

“Delivery exactly when required Recipient was happy”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We’re so pleased to hear that your delivery was exactly as required and that the recipient was happy. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Glad I didn't pay 39.99 the flowers looked like a 10 bunch supermarket would of been a better option”

Helpful Report

Posted 1 year ago

Hello, I’m sorry to hear that you were disappointed with your flowers. We aim to provide beautiful arrangements that bring joy, and it’s clear we missed the mark for you. Your feedback is valuable, and we want to ensure we fully understand your concerns. If not done already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“Excellent. quick and easy to select and send”

Helpful Report

Posted 1 year ago

Hello, Thank you for your excellent 5-star review! We're delighted to hear that you found our selection process quick and easy. It's our goal to make sending flowers a breeze, and we're so glad you had a positive experience! Warm regards, The 123 Flowers Team

Posted 1 year ago

“Ordered as a farewell bouquet. Arrived on time and the recipient was very very happy with the quality and arrangement”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that the farewell bouquet arrived on time and brought joy to the recipient. Quality and timely delivery are our top priorities, and we’re so glad to know we hit the mark! Warm regards, The 123 Flowers Team

Posted 1 year ago

“Not nice at all, they came looking half dead not colorful and not even full at all”

Helpful Report

Posted 1 year ago

Hello, I’m very sorry to hear that the flowers you received did not meet your expectations. We strive to provide fresh and vibrant arrangements, and it’s disappointing to learn we fell short this time. Your feedback is important to us, and we would appreciate the opportunity to make this right. I have contacted you via email to look into this. Thank you for sharing your experience. Warm regards, Ellie

Posted 1 year ago

“I will never use this company again ! Failed to deliver then blamed the courier no communication regarding failed delivery I had to chase to then be told they are not responsible and would not offer refund ! I was told it was my responsibility to contact the recipient to notify of intended delivery - so what's the whole point of sending flowers as a surprise???? I would definitely NOT recommend and AVOID ! Unless you like being disappointed !”

Helpful Report

Posted 1 year ago

Hello, I'm truly sorry to hear about your experience with us. It’s always our aim to deliver joy through our flowers, and it’s disheartening to learn that we let you down. I completely understand your frustration regarding the delivery and communication issues. We can see that delivery was attempted as requested but there was no answer. Delivery was then attempted the day after and was successful. Best wishes, Katie

Posted 1 year ago

“Easy to order. Will use again”

Helpful Report

Posted 1 year ago

Hello, Thank you for your amazing 5-star review! We're so glad to hear that you found our ordering process easy. We appreciate your support and look forward to serving you again in the future! Warm regards, The 123 Flowers Team

Posted 1 year ago

“Brilliant service, super fast delivery, beautiful flowers, would recommend. Thanks”

Helpful Report

Posted 1 year ago

Hello, Thank you for your brilliant 5-star review! We're so glad to hear you enjoyed our fast delivery and beautiful flowers. Your recommendation means a lot to us, and we're here to provide more lovely blooms whenever you need! Warm regards, The 123 Flowers Team

Posted 1 year ago

“Flowers have been amazing being overseas i can’t personally take flowers to family and this is such an easy process with next day delivery”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We're delighted to hear that our flowers have made it easy for you to connect with your family overseas. Next day delivery is one of our priorities, and we're glad it suits your needs. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Absolutely stunning bouquets. My only criticism is the difference between medium and large. Having paid £60 - £70 on large bouquets the large is filled with a few decorative fillers not large at all.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your lovely 4-star review! We're thrilled to hear that you found our bouquets absolutely stunning. We appreciate your feedback regarding the size variation, and we’re always looking to improve our offerings. Your insights are invaluable to us. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Appalling, Nothing like the advert shown, DON'T waste your money or time, The person receiving these will be very disappointed at your expense. They basically send you under half a bunch, and refuse to do anything about it, even with picture evidence. I received Nothing like the picture. We will be contacting Trustpilot and leaving reviews on facebook, as many others have..... My lovely Dad wanted to make me feel better..... How very sad.”

Helpful Report

Posted 1 year ago

Hello Viv, Thank you for your feedback, and I truly apologise for the disappointment you've experienced. It’s disheartening to hear that your order did not match your expectations, and we understand how important it is for our flowers to reflect the joy they’re meant to bring. Please know that your concerns are valid, and we take them seriously. If you could send us any photos along with your order number to enquiries@123-flowers.co.uk, we would be more than happy to look into this for you. Best regards, Katie

Posted 1 year ago

“Unfortunately the website photos are hugely misleading. I ordered flowers for my wife's birthday expecting even bigger bouquet than in the photos, as the photo was of a medium one and i ordered a large. What was delivered is beyond shameful, barely any flowers, almost none bloomed. I contacted 123flowers but they didn't want to know and said that it is what is supposed to be delivered. Shame. Never again. Wasted time and money. Do not order. Photos of the website and the real one added.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience, and I'm genuinely sorry to hear that your order did not meet your expectations. We aim to deliver beautiful arrangements, and I regret that we fell short in this case. I understand how disappointing it can be when special occasions don't go as planned. I have contacted you via email. Warm regards, Ellie

Posted 1 year ago

“Not quite like the picture of what I ordered. Pretty disappointing for the price.”

Helpful Report

Posted 1 year ago

Hello Lily, Thank you for sharing your feedback. I'm sorry to hear that your order didn't match your expectations, and I completely understand how disappointing that can be, especially when you’ve invested in something special. We strive to ensure our flowers reflect the beauty shown in our images, and I regret that we missed the mark in your case. If you could send us photos of what you received along with your order number to enquiries@123-flowers.co.uk, we would be happy to investigate this further for you. Warm regards, Katie

Posted 1 year ago

“Do not use this company .. I ordered flowers for friends birthday also paying 10%for extra at a cost of £ 24.99 . The next day I saw the same amount of flowers that my friend received in Aldi for £4.99 . Disgusting customer service . Have attached photo of order received versus website example .”

Helpful Report

Posted 1 year ago

Hello Rose, Thank you for sharing your feedback. I'm truly sorry to hear that you felt your order did not meet your expectations. We strive to ensure our products reflect the quality advertised, and I regret to learn that we fell short in your case. Your concerns about customer service are noted, and we will review this internally to improve our processes. I can see that this has since been resolved with our review team. Best wishes, Katie

Posted 1 year ago

“I have always had a fantastic service with beautiful flowers”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We’re so happy to hear that you've always had a great experience with our service and have enjoyed our beautiful flowers. Warm regards, The 123 Flowers Team

Posted 1 year ago

“Today is March 16, my granddaughter's birthday, she was expecting flowers from me, but my order, which was made 5 days ago on March 11, has not been delivered. And it is not known when it will be delivered. Thanks to you, the day was ruined. I regret that I did not read other reviews in advance. I recommend reading reviews before using the services of this company! I will resolve the issue of moral and material compensation.”

Helpful Report

Posted 1 year ago

Hello Larisa, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see that this has been delivered now. Warm regards, Katie

Posted 1 year ago

123 Flowers is rated 4.6 based on 13,461 reviews