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Blinds Direct Online Reviews

4.7 Rating 1,549 Reviews

93 %

of reviewers recommend Blinds Direct Online

Company Reviews

4.7

Based on 1,549 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Blinds Direct Online:

PLEASE NOTE WE ARE IN NO WAY AFFILATED WITH BLINDS DIRECT - THEY ARE A SEPERATE COMPANY

Blinds Direct Online are a well established UK based company who specialise in made to fit luxury blinds for your home or workplace.

Customer focused, we pride ourselves at being the best in our business; constantly striving to improve our service. Being UK based, we are easily contactable and are with you every step of the way when selecting the perfect blinds for you.

Blinds Direct Online 5 star review on 3rd May 2024

Kirsten Featherstone

Blinds Direct Online 5 star review on 3rd May 2024

Blinds Direct Online 5 star review on 23rd April 2024

Blinds Direct Online 5 star review on 19th April 2024

Blinds Direct Online 5 star review on 4th April 2024

Blinds Direct Online 5 star review on 4th April 2024

Norbert Zwilling

Blinds Direct Online 5 star review on 22nd March 2024

86

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered our PerfectFit Blinds from www.blindsdirectonline.co.uk for our conservatory. The concern with anything like this is that the measurements are on you, so to that end, we very carefully measured and double-checked everything. Once they had arrived, assembly proved very straightforward, . . . once we had finished the first one, and so knew what to do. Fitting to the window frames is also very easy, the use of a credit card for spacing is a must. We did, however, have just one issue, that being that the brackets for the tops of the blinds were just not quite long enough by only a 1mm or 2. This could possibly have been a result of my initial measurements. But a quick email to the company, and James responded with a solution. He sent me out 20mm brackets to replace the 18mm that I had. This solved the problem immediately. We are extremely happy with our blinds, they look fantastic and are very easy to use, and the price was excellent. The service we received was 1st class. David”

Posted 2 years ago

“Ordered perfect fit blinds, really happy with them, arrived well packed. Great service. This is the first place I'll be looking when I want to buy more.”

Posted 2 years ago

“They refused my return request even though the order arrived very late after the completion of the project!! If you want to buy from them you need to know there return policy not true.”

Posted 5 years ago

“I ordered a blind, the information advised that it should be dispatched within the next 8 working days. After 10 working days I chased up my order to be told it will be dispatched after after the 28th of the month, I ordered it on my the 5th. I was not happy I replied back why then advise within 8working days. I got no reply. I don’t know why they could not have either 1. sent an update email saying sorry there has been a delay or 2. Been honest on the order email stating 16 working days. I then got an automated email on the 25th stating my blind is on its way. Blind is lovely just the colour I’d thought it would be, delivered in good packaging. The company just need to brush up on communication or be honest with how long the blind is going to take. If I’d known how long it was going to take I might have gone elsewhere.”

Posted 5 years ago

“Big mistake ordering from this company, They lie to your face, called three times and my blinds still not with me. Stay away DO not order from them. Apart from the money and the product not deliver as per order more important is your health getting upset wasting your nerves and time with a customer service that lies and lies over again.”

Posted 6 years ago

“Asked for £11 extra for postage after order placed. Blind arrived and the material was very thin and this caused the colour to be differentvon the bottom where the plastic strip went through. There was no stitching just a clip. The chain was very a very flimsy plastic and kept snapping when i used it. I contacted the company to be told this was normal and a safety feature I have other blinds that do not snap apart when used . I was also advised it was my own fault for not ordering a sample to check the material. I will not be using them again”

Posted 6 years ago

“Quick delivery,good quality and very simple to put together and put up,would not hesitate to use blinds direct again.”

Posted 1 year ago

“Nice design and fit and delivered on time”

Posted 1 year ago

“Really good value for money with lovely fabric. Very quick delivery and was kept updated on delivery status”

Posted 1 year ago

“Really recommend these blinds very easy to fit, really great quality. I have used this company twice now for different blinds.”

Posted 2 years ago

“Very happy. Was assured by competent staff response on phone.The blinds are good quality and easy to fit. Two points worth considering though, they come with control chain on your chosen side (right/left) but can only be fitted with blind close to window pain. We have UPVC windows so they hit handle when lowered. If they rolled down away from pain they'd be a few centimeters away from pain and miss handles! The bottom bar is white plastic. Would be nice if they were encase in the fabric so you don't see a white bar from the outside... you'd just see fabric when partially lowered. Having made those comments, still very happy with purchase.”

Posted 2 years ago

“Easy to order. Fast delivery. Great product looks fab. Thank you, will definitely order again 😁”

Posted 2 years ago

“Excellent product and service, would definitely use again 👍🏻”

Posted 3 years ago

“Really pleased with the service, speedy delivery and a good quality product.”

Posted 3 years ago

“After being told it would arrive on 3 to 5 days, I was very keen to get receive them and fit, I had that particular week off any way, so planned it to fit nicely, they didn't arrive, they took nearly 2 weeks to come without any notification what so ever, I rang them to ask where the blinds where and they still hadn't been dispatched, very stressfull in deed, to make an online purchase and not knowing am I even going to receive it in these times,, they need to do better that they did in my opinion,”

Posted 3 years ago

“We placed and paid for an order on the 5th October and today is 25th October. We still have NOT received the blinds.”

Posted 5 years ago

“A comedy of errors... I don't usually write reviews but they made me feel so special! Too much to explain but i really tried with them and only gave up after 3 months, 2 deliveries and 20 / 30 calls with customer service when they refused to speed up a 3rd delivery and offered what amounted to a £10 discount... they were generally rude and unhelpful after THEY had 1st delivered the wrong size and no frame and 2nd delivered the wrong size and wrong frame which was also damaged... plenty of other sites, go elsewhere!”

Posted 5 years ago

“Unbelievably great service and real quality blinds at such low low costs and so easy to fit, for many years we thought the only way to buy blinds was to bring them and cut them to size (such hassle!!!) However not anymore thanks to this amazing company made to measure blinds at your doorstep. Oh yes and also to mention had a slight issue with one of the blinds and we have been promised a remake with in a few minutes of the conversation. Mr and Mrs Ahmed”

Posted 6 years ago

“my order was delivered late and to the incorrect address, when I asked for a refund for the delivery charge due to the errors I was firstly told it was TNT's fault which was a lie and then told it was accident so I wouldn't be getting anything back. Basically if there's a problem with your order they take no responsibility because mistakes happen.”

Posted 7 years ago

“Brilliant company to deal with, good product and any problems dealt with quickly through Zach in customer care”

Posted 1 month ago

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Blinds Direct Online is rated 4.7 based on 1,549 reviews