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Blinds Direct Online Reviews

4.7 Rating 1,513 Reviews

93 %

of reviewers recommend Blinds Direct Online

Company Reviews

4.7

Based on 1,513 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Blinds Direct Online:

PLEASE NOTE WE ARE IN NO WAY AFFILATED WITH BLINDS DIRECT - THEY ARE A SEPERATE COMPANY

Blinds Direct Online are a well established UK based company who specialise in made to fit luxury blinds for your home or workplace.

Customer focused, we pride ourselves at being the best in our business; constantly striving to improve our service. Being UK based, we are easily contactable and are with you every step of the way when selecting the perfect blinds for you.

Blinds Direct Online 5 star review on 23rd April 2024

Blinds Direct Online 5 star review on 19th April 2024

Blinds Direct Online 5 star review on 4th April 2024

Blinds Direct Online 5 star review on 4th April 2024

Norbert Zwilling

Blinds Direct Online 5 star review on 22nd March 2024

Blinds Direct Online 5 star review on 22nd March 2024

Blinds Direct Online 5 star review on 6th March 2024

84

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just ordered some samples and they never arrived so very poor service”

Posted 1 month ago

“I havn’t received my free sample. I can’t speak to your phone number as it is not taking calls & the email address I am directed to ,was read out so quickly, that I had to recall you 3 times to re-listen to the message. I am grateful the sample is free but the postage is huge.”

Posted 1 month ago

“Still waiting on the right size blind to be delivered !”

Posted 5 months ago

“Why have I not yet received my order?”

Posted 5 months ago

Hi Thank you for your review Apologies your fabric sample hasn't reached you. We send all of our samples out first class in the post within 48 hours of ordering, so it appears this must have got lost in the post. We will have this sent out again today for you Kind regards support@blindsdirectonline.co.uk

Posted 5 months ago

“No screws or raw plugs are included so you pay all that money for what ???”

Posted 6 months ago

“Sent for 3 samples over a week ago and still not received!”

Posted 7 months ago

“I really like my blind, it just took ages to cut down to make it fit, the blind was delivered fractionally larger than my dimensions which meant it did not fit in my recess”

Posted 8 months ago

Hi Thank you for your review Sorry to hear you had issues with the blind All of our blinds are made to measure so there should never be any need to cut them down. However you did order "Exact Size", for which we don't make any deductions to the blinds. If it was the size of the recess you had provided, "Recess Size" needed to be selected for us to make the required deductions to ensure the blind fits perfectly into the recess. I hope his clarifies a few things for you. If you require any further help, please don't hesitate to contact us on support@blindsdirectonline.co.uk Kind Regards Support Team support@blindsdirectonline.co.uk

Posted 8 months ago

“Very poor service. Wont reply to my email. Or call me . Buyers beware. Blind was thrown on grass outside of property in the rain”

Posted 9 months ago

Hi Thank you for your review Apologies for your experience. We don't appear to have any email contact from yourself. If you would like to contact us at support@blindsdirectonline.co.uk, we would be happy to resolve any issues. With regards to the package being left as it was, we will speak to the courier as this is not acceptable without being given notification of its location. We have been operating for over 30 years and always like to do our best to help customers, so please get in touch Kind regards support@blindsdirectonline.co.uk

Posted 9 months ago

“Website doesn't work correctly on mobiles”

Posted 10 months ago

“The delivery is very poor - still waiting…”

Posted 11 months ago

Hi Thank you for your review. Apologies for the delay with your delivery. I can see the order has now been delivered. If there are any issues please contact us on support@blindsdirectonline.co.uk Once again apologies for the inconvenience Kind Regards James support@blindsdirectonline.co.uk

Posted 11 months ago

“Absolutely terrible company bought 5 blinds for a bay window and I got 3 blinds with 33 slats and 2 blinds with 32 slats . Got told to cut a slat out . Told I ordered a drop size and not the number of slats . Not willing to sort the problem at all . Please do not put yourself through this nonsense and go to a proper company that values their customers”

Posted 11 months ago

Hi Thank you for your review. We are sorry you weren't happy with the product. The product had been made to your specification and was functionally sound. Although the blinds did not please you aesthetically, we were willing to help and the opportunity was given for the blinds to be collected and for this to be corrected for you. We have been operating for over 30 years and are very customer oriented. Kind regards Support@blindsdirectonline.co.uk

Posted 11 months ago

“I am not happy with the delivery company. I will not be buying from you again. The courier is rubbish i habve not received my parcel i cant track it cause no one gives me the info to complete the form i am very unhappy.”

Posted 1 year ago

Hi Thank you for your review. I don't believe you have purchased anything from oursleves. This order number relates to a free sample that we sent out first class in the post but not the purchase of a blind. If you would like to contact us directly on support@blindsdirectonline.co.uk, we will do our best to help you. Kind regards James

Posted 1 year ago

“Unfortunately, I’m still waiting for the items delivery to my place. The courier was confirmed the parcel will be arrival today, but I received the text at this morning said that the driver not available to delivery my parcel today, ask me for waiting TWO more days! What the hell of the service!”

Posted 1 year ago

Hi Thank you for your review. Apologies for the issue you are facing. I will email you directly regarding this and get it resolved ASAP. Kind regards James

Posted 1 year ago

“Never received items”

Posted 1 year ago

Hi Thank you for your review. Apologies for this, I will email you directly Kind regards James

Posted 1 year ago

“No after sale care contacted them with question after receiving blinds to silents”

Posted 1 year ago

Hi Thank you for your review. Sorry but we don't seem to have any correspondance from you. Please email us on support@blindsdirectonline.co.uk and we will be happy to help Kind Regards James support@blindsdirectonline.co.uk

Posted 1 year ago

“No instructions No screws to fix”

Posted 1 year ago

Hi Thank you for your review. We are sorry you aren't happy with the order. We try to save on paper with instructions, as they are all accessible on the website. Please follow the link below for instructions. https://www.blindsdirectonline.co.uk/measure-fit/ Unfortunately as per the website we don't supply screws and plugs as we can't account for every possible material that a customer maybe installing into. Kind Regards James support@blindsdirectonline.co.uk

Posted 1 year ago

“Not received”

Posted 1 year ago

Hi Apologies for not receiving your fabric sample. We send them out with Royal Mail and sometimes they can get lost, especially with the current strikes. We will have this sent out for you again. Kind regards James

Posted 1 year ago

“I got a sample thin rubbish material il not be buying from you”

Posted 1 year ago

“Have a query on my received order and have repeatedly phoned but no response to all my attempts. Have since emailed and yet again no response. Completely dissatisfied with customer services or the complete lack of customer services once goods ordered and paid for”

Posted 1 year ago

Hi Thank you for your review. Apologies you haven't been able to get in touch with anyone and you are having issues. We don't appear to have any correspondence from you to our support@blindsdirectonline.co.uk email address but I will email you now so we can help to resolve any issues you are having. Once again apologies Kind regards James

Posted 1 year ago

“Ordered & paid for blind Then received email discontinued I went on line to check order & tried to order again which I was able to do !!! If a product is out of stock / discontinued then should be taken off ASAP”

Posted 1 year ago

Hi Thank you for your review. Please check the company you have ordered from as we don't seem to have any correspondence with yourself. We don't have any items on our site that are currently out of stock and the sample you have ordered could be converted it an order and delivered in 4 working days. Please contact us at support@blindsdirectonline.co.uk for further assistance. Kind regards Support

Posted 1 year ago

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Blinds Direct Online is rated 4.7 based on 1,513 reviews