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Blinds Direct Online Reviews

4.7 Rating 1,506 Reviews

93 %

of reviewers recommend Blinds Direct Online

Company Reviews

4.7

Based on 1,506 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Blinds Direct Online:

PLEASE NOTE WE ARE IN NO WAY AFFILATED WITH BLINDS DIRECT - THEY ARE A SEPERATE COMPANY

Blinds Direct Online are a well established UK based company who specialise in made to fit luxury blinds for your home or workplace.

Customer focused, we pride ourselves at being the best in our business; constantly striving to improve our service. Being UK based, we are easily contactable and are with you every step of the way when selecting the perfect blinds for you.

Blinds Direct Online 5 star review on 19th April 2024

Blinds Direct Online 5 star review on 4th April 2024

Blinds Direct Online 5 star review on 4th April 2024

Norbert Zwilling

Blinds Direct Online 5 star review on 22nd March 2024

Blinds Direct Online 5 star review on 22nd March 2024

Blinds Direct Online 5 star review on 6th March 2024

Blinds Direct Online 5 star review on 15th February 2024

83

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order came quite quickly and was very well packed. However had ordered one matte black blind but the blind sent was white (despite label on wrapping saying matte black!) and neither came with blind wands, so couldn’t open/close the slats. Maybe these had to be ordered separately but have never had that with other blinds I’ve bought and if that is the case it wasn’t obvious when ordering. The blinds themselves are fine and measurements correct. Couldn’t face the hassle of returns/reorder so just accepted but rather annoying.”

Posted 2 months ago

“The blind is fine but there were no fitting instructions sent. Given the cost, this was a pity.”

Posted 2 months ago

“Disappointed that no screws were included”

Posted 3 months ago

“Take a sample..the picture colours are not reliable!”

Posted 4 months ago

“There were no fixing screws nor rawplugs supplied”

Posted 5 months ago

Hi Thank you for your email As per the website we don't supply screws and plugs with our blinds, as we cannot account for all of the possible materials that a customer could be installing into i.e. plasterboard, timber, RSJ, concrete lintel etc. Kind regards support@blindsdirectonline.co.uk

Posted 5 months ago

“I only ordered samples & simulated the cost of what I would need & sadly the quality of the wood didn't match the cost in my opinion. The 3 samples were all split, poorly painted & just generally felt like I'd been sent the random off cuts for bits that failed QA. Whilst I would have preferred real wood instead of a plastic/wood mix, this just didn't meet the standard I was hoping for.”

Posted 7 months ago

“Blind quality poor. Cheaply made. One arrived broken and needed to be re threaded.”

Posted 7 months ago

“Ordered a sample of the perfect fit Venetian blind, very flimsy and very cheap looking, so glad I ordered the sample, will not be ordering”

Posted 9 months ago

Hi Thank you for your review. We are sorry you weren't happy with the quality of the sample sent out for the Venetian blinds. We do use the top supplier in the UK for Venetian slat. Some of the samples that are sent out are flat when they arrive. This is because the sample has been cut off the roll before it is processed and formed through the machine. This process is what gives the slat its curve and strength. It is a 21 micron thick slat which is the highest spec for Venetian slat on the market. If we can help further at all, please get in touch Kind regards support@blindsdirectonline.co.uk

Posted 9 months ago

“I ordered four white roller blinds. One silver and three white ones turned up which had to be replaced. Of the three white, the cloth size measurements were all 2-3mm narrower than what was ordered. One blind has multiple scuffs and a stain on the fabric. Not good enough”

Posted 11 months ago

“Tried Calling your HELPLINE several times and no answer. Answering service with message to email. I needed to talk with someone but no answer.”

Posted 11 months ago

Hi Thank you for your review. Apologies you couldn't get through to anyone. We were unfortunately closed on this day for the funeral of our director. We are sorry we couldn't help you. Kind regards James support@blindsdirectonline.co.uk

Posted 11 months ago

“Only part order initially arrived. Couldn't speak to anyone on the phone. Head rail had noticeable dint / crease in it when it arrived.”

Posted 1 year ago

“The pull cord stopper on the single cord was smashed in transit, one of the blind control cords was snapped at the base od the blinds causing me to have to rethread the cord and reset all the others to suit, and there was no fitting instructions in with the blinds. All in all I spent 1 1/2 hours fixing my new blinds before I could fit them with the 2 brackets (not 3) supplied. In summary I will not be buying from this company or recommending yourselves to anyone in the future.”

Posted 1 year ago

Hi Thank you for your review. Apologies for the issues you have had. If you had contacted customer service we would have been happy to help resolve any issues as quickly as possible. Please contact us on support@blindsdirectonline.co.uk and we will help to resolve any outstanding issues ASAP. Kind regards James

Posted 1 year ago

“Still waiting for 2/3 of my delivery.”

Posted 1 year ago

Hi Apologies for the delay with the remainder of your order. As per the website the lead times on the wooden blinds are slightly longer, the lead times for each blind type are provided at the time time of order. The rest of your order is due for despatch tomorrow. If we can help with anything else, please contact us at support@blindsdirectonline.co.uk Kind regards The Support Team

Posted 1 year ago

“PLASTIC CORD IS VERY FLIMSY AND POOR QUALITY AND IS TIGHT TO PULL UP AND DOWN”

Posted 1 year ago

“You are inconsiderate.”

Posted 1 year ago

“Took quite long to come the quality is not great for the price”

Posted 2 years ago

“Bit of attitude when I called to chase up delivery. When the blind arrived...no screws enclosed!!!”

Posted 2 years ago

Hi, thank you for your review. I am sorry to hear you were unhappy with the service. In regards to screws, it is stated when ordering that screws are not supplied as we are unable to determine what material each customer will be attaching their blind to. Apologies for any inconvenience this has caused. Kind regards, Blinds Direct Online

Posted 2 years ago

“I ordered wood effect and got metalic finish, had to put them up”

Posted 2 years ago

Hi, thank you for your review. I am sorry to hear you are unhappy with the service. If you believe you have received the incorrect blinds, please contact us on support@blindsdirectonline.co.uk. We do also offer a free sample service so you are able to make sure that the colour you are wanting to buy is perfect for you. Kind regards, Blinds Direct Online.

Posted 2 years ago

“These maybe cheaper than other brands...and it shows. We ordered 4 blinds, and what we received do not have great quality from colour matching, and quite sharp edges. There are also to many plastic parts compared to another company we have used previously (and have now gone back to). One of the blind was also short by 10mm from the measurment we provided and as stated on the paperwork. Luckily this was for use in another room. We didnt bother contacting BlindsCo based on the expperiance below. Our delivery was delayed 24 hours because the comany used said they didnt have space on the van wasting a day for us. When contacting BlindsCo about this, all they did was to contact delivery company. Used Chat and email with poor/zero action. All very poor. Had we not experianced delivery issues, poor customer service and correct measurment on one blind we would have rated 3 stars based purley on lower cost.”

Posted 3 years ago

“I made a mistake and got the wrong size clips. I understand this is not their fault. However they could have been courteous and sent out 8 clips. Purely for good customer care. This was quite disappointing as I felt like I was unvalued customer. The lady maiden pay £10 extra for delivery. Joke.”

Posted 3 years ago

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Blinds Direct Online is rated 4.7 based on 1,506 reviews