Blinds Direct Online Reviews

Name: Blinds Direct Online
Address: Cannon House, Rutland Road, Sheffield, Shetland Islands
Rating: 4.67

4.7 Rating 1,879 Reviews

92 %

of reviewers recommend Blinds Direct Online

Company Reviews

Metrics

Info

4.7

Based on 1,879 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Blinds Direct Online:

PLEASE NOTE WE ARE IN NO WAY AFFILATED WITH BLINDS DIRECT - THEY ARE A SEPERATE COMPANY

Blinds Direct Online are a well established UK based company who specialise in made to fit luxury blinds for your home or workplace.

Customer focused, we pride ourselves at being the best in our business; constantly striving to improve our service. Being UK based, we are easily contactable and are with you every step of the way when selecting the perfect blinds for you.

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Blinds Direct Online 5 star review on 2nd April 2025

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was OK I think you have to pay more for the right size but to me it was expensive for what it was and it came with no screws!!! So we had to go and get some which was annoying. And we prob paid more for cream!”

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Posted 1 week ago

“Material not in stock but didn’t bother to tell me until I chased them up nearly two weeks later.”

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Posted 3 weeks ago

“Great service by blinds direct, but still not received our order. Delivery company poor. Our order due for delivery Monday and still.dont have it.”

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Posted 1 month ago

“Blind was fine but NO mounting screws or anchors. Not even a recommendation for the correct size to use for your application. No instructions included and had to get a neighbor to print them out for us. The instructions are not well put together for a DYI novice and the pictures are hard to see and understand. I will be paying the extra £15 for a competitors blinds next time so I can get the above items which I found lacking and very inconvenient”

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Posted 2 months ago

“Cheap and cheerful! Good delivery time. Delivery was left at my front door instead of the back door as requested”

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Posted 4 months ago

“Followed the instructions provided, parts of PerfectFit Blinds were easily installed. However, one of the handles for blinds were broken when received. Please see attached photo.”

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Posted 4 months ago

Hi Thank you for your review Apologies the handle was damaged in transit, we will have a replacement sent out straight away Kind regards support@blindsdirectonline.co.uk

Posted 4 months ago

“Communication could be better I had to chase to find out the status of my order only to be told there was no stock, this could have been communicated to me when they received the order and there would be a delay.”

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Posted 6 months ago

“Blind is ok and looks well enoguh but there weren't any screws included, the top moves to the right when you pull the string to the right to move them, and I've got hanging pieces of cord at the bottom.”

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Posted 6 months ago

“It’s okay not absolutely perfect”

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Posted 6 months ago

“Poor communication from company. Instead of the 2 days it stated for delivery time it was 2 weeks. I had to chase up with company twice. Delivery company they use is not great waited in all day for them not to turn up, called them and arranged to collect from their depo and when we drove there they said they were out for delivery. So a wasted 70 mile round trip! However despite this the items ordered were good when they eventually arrived. I am happy with the product but customer service and delivery is poor!”

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Posted 6 months ago

“Communication on the order progress could have been better but after a chase it was sorted quickly and pleased with the product.”

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Posted 6 months ago

“Although the blinds were decent, the product was not made to size, being 1 cm shorter than requested (not a huge problem, but it does look aesthetically odd as the window pane can be seen even when the blind is fully released, and on a practical front it does not fully block light out). This was pointed out to the company but I felt their response could have been a little more understanding as they simply wrote back saying that recess fitting blinds are reduced in size by 1 cm as standard practise. I would suggest the company makes this clear on their website to avoid disappointing prospective customers.”

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Posted 7 months ago

“Process to order straightforward so no issues there. Blind came damaged day later than scheduled. no answer on phones, sent email same day. took 2 ldays later to email reply. advised new blind would be made and sent not heard anything for a few days so hope it comesor even receive another email stating when this will be delivered.”

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Posted 8 months ago

“Please with blinds overall and easy to put up yourself. Only problem is my windows can’t be opened as the handles hit the shutters!”

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Posted 8 months ago

“Blinds arrived quickly and look nice but there were a few scuff/pen marks. For the price I would have expected them to arrive in pristine condition. They were well packaged so have to assume they left the factory like that. We can hide the marks so didn’t bother to call the company to complain.”

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Posted 11 months ago

“Item fine. But arrived much later than advertised and no notification of delivery. So they were left outside for a few days whilst we were on holiday.”

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Posted 11 months ago

“It would have been helpful to have instructions- the some of the slats arrived loose & we had to look at the old blind to work out how to put them together. I also would have appreciated more information about the delivery date in the order confirmation. On the plus side, the blind fitted perfectly & looks great.”

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Posted 11 months ago

“The blinds were a good quality when I received them. The customer service team need a few lessons in customer management . I was given 3 different stories on the occasions I contacted them for an update.”

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Posted 1 year ago

“Whilst I’m very leased with my blinds , one arrived without the handle recess. Hopeful the replacement will arrive this week !”

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Posted 1 year ago

“Difficult to attach frame to the clips, didn't appear deep enough for the windows, stretch the clips and got the blinds to fit.”

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Posted 1 year ago

Thank you for your review. We're sorry to hear you're not happy with your order. We supply Perfect Fit Frame clips in the following sizes(mm): 18, 20, 22, 24, 26, 28, 30, and 32. You can select these when making your order. You may have needed a larger clip size to allow your frame to clip in securely. If you contact the support team at 'support@blindsdirectonline', we can supply larger clips to you. Kind regards, The Blinds Direct Online Team

Posted 1 year ago

Blinds Direct Online is rated 4.7 based on 1,879 reviews