BlindsCo Ltd. Reviews - Read 342 Genuine Customer Reviews | www.blindsdirectonline.co.uk

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Merchant Metrics


Shipping & Delivery
delivery methods	Courier
average delivery time	Within 5 Days
on-time delivery	Greater than 63%
accurate and undamaged orders	Greater than 73%
Customer Service
communication channels	Telephone, Email
queries resolved in	Under an hour

About BlindsCo Ltd.:

Blinds Direct Online are a well established UK based company who specialise in made to fit luxury blinds for your home or workplace.

Customer focused, we pride ourselves at being the best in our business; constantly striving to improve our service. Being UK based, we are easily contactable and are with you every step of the way when selecting the perfect blinds for you.

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“I recently purchased a blind unfortunately it turned up damaged. I contacted this company and told them. The person on the end of the phone was very helpful and a week or so later I reveived a new one. The blind is lovely quality and I would definately recommend using this company, I will be using them again in the future.”

Posted 3 weeks ago

“Ordered blind in August. When it eventually arrived the parcel was split in two and the rail bent and twisted. They promised replacement blind but despite my emails and phone calls to them and their promises to deal with it on an urgent basis and get back to me, no response or.blind has been received. Extremely bad service Not worth even.one star.”

Posted 1 month ago

“I wouldn’t in all fairness even give the one star. I ordered blinds in early August due to be sent out the week of the 19 th August still not received them . first sent to the wrong depot, then said they were damaged and returned now again suppose to be on the way but not moved in days. They refused to refund my money even though they clearly didn’t provide the service. Really poor customer services response. And can only deliver Mon to Friday, I really regret having anything to do with them I will be looking at taking this to the small claims court.”

Posted 1 month ago

“I ordered the blinds to be 400mm wide and clicked the box for "Exact" size which is for it to be hung externally yet they came 365mm. The company tell me they reduce the size for the mechanism to fit the the internall window yet it was to be hung externally. Surely " Exact" size should be for the actual blind but they say it includes the mechanism. They would not accept this and refused to sort the problem. I will not be using them again. Disgusted !!!!!”

Posted 1 month ago

“Wow! My bespoke blinds arrived super quick and were every bit the great quality I hoped for. I'm no accomplished DIY person by any means but I had the 2 blinds fitted & working in 45 mins. So impressed, I'm looking round the house to see if it could benefit from more blinds!”

Posted 2 months ago

“Ordered 3 blinds 21st July, expected last week. Can’t say I’ve had a bad experience with the staff I’ve spoken with. I’m now very concerned after reading these reviews. In the meantime, you can contact citizens advise consumers department, you go through them to take it to trade and standards. Hope this helps, as I’ll be doing this if I get fibbed off. I also noticed they state you have to return within 30 days of purchase date🤣.”

Posted 2 months ago

“Don't do it people, they are not worth the time or hassle your order will create. Order was placed on 23th aug. They sent me someone else's order! First time I called (28th aug) the lady was very patronising and rude, said she would email me with a resolve, never did. Called for a second time (31st aug), man did refund me my express delivery costs but still no email with a resolve. So third call (2nd sept) I find out they have remade my order but they don't know where it currently is in their process. I did get an email but just confirmed they still don't know what is happening. They must have lots of issues as the lady said "I will add you to my list of people I need to email back". So its now the 3rd sept and I still don't have any idea what's happening with my order or when I will receive it. They clear have internal communication issues between departments and no organisation plus their ordering system must be pretty in that area if they cannot identify where my order is is from their computer system. Also I should have known they were not what a very good company because my confirmation email for my order was missing most of the important information regarding my order, their merge fields on their email template do not work, was missing my order number, amount paid (so a business could not of used it as an invoice) and the measurement information, email look very unprofessional. I have asked for a refund so let's see how long that takes!!! I needed this blind urgently, to help with my 6 month old baby which refuses to sleep during the day unless the room is dark.”

Posted 2 months ago

“Please don't use this company they can't count. You give them the size of your window they deduct 10mm fo fit and your blind hangs 19mm short. No amount of pictures or videos could change there mind, the blinds are the correct size. Customer service sticks to company policy and says that they are within tolarance which according to them is 6.5cm instead of mm . Please save your self the hassle and get someone in, then at least you can complain in person when they don't fit.”

1 Helpful Report

Posted 2 months ago

“Terrible 4 weeks and only then because I rang up and complained and when it arrived it was completely the wrong size.The woman on the phone never even apologised to me when I complained about the length of time just said "they are a bit behind with the blinds" but that is their business.The product was pretty poor quality as well.I just binned it as it was too e pensive to send ba k.”

1 Helpful Report

Posted 3 months ago

“Shocking company. Do not waste your time - 6 weeks for a 16 day delivery. Eventually cancelled today. No message to advise it was running late. Cannot stand customer service that is nonexistent. Do yourself a favour and use a proper professional company that actually wants your custom”

1 Helpful Report

Posted 3 months ago

“Still waiting for delivery nearly 40 days!”

Posted 4 months ago

“Excellent value for money - Quick delivery and good quality - easy to follow fitting instructions and the blinds look great -”

Posted 4 months ago

“Absolute joke of a company, paid 32 days ago for blinds to be delivered within 25 days , 32 days later they inform me they are out of stock , don’t reply to emails , avoid avoid avoid don’t risk your money”

Posted 4 months ago

“I have had an absolute nightmare taking delivery of a blind and then when it finally arrived it is missing key parts!!! I feel like dealing with this blind has become my full time job - shouldn’t ordering a blind online be straightforward?”

Posted 5 months ago

“Brilliant service, nothing was a problem. The quality was great and the price very reasonable, will be recommending this company.”

Posted 5 months ago

“Terrible customer service and you are encouraged to take out measurement insurance as it appears mistakes are so common. No wonder based on the buried advice about louvres only. I now have blinds too long and can't use the. They don't want them back and suggest I reorder. Awful.”

Posted 5 months ago

“GOOD PRODUCT BUT RUBBISH CUSTOMER SERVICE. ORDERED SECOND BLIND TO MATCH EARLIER PURCHASE - ARRIVED WITH WRONG COLOUR CHAINS AND WEIGHTS. HAD TO PROVE I WASNT MAKING IT UP (WHY WOULD I?) GOT TWO STANDARD REPLIES SAYING THEY WERE BUSY BECAUSE THEYRE SO GOOD - THEN CHAINS AND WEIGHTS ARRIVED - SHORT! EVENTUALLY ORDER COMPLETE - 10 WEEKS!!!”

Posted 5 months ago

“Ordered 7 blinds. They were delivered promptly, are superb value for money and all the sizes were spot on. Will definitely order again in future.”

Posted 5 months ago

“Over the last couple of years I have placed 3 separate orders for a total of 6 Venetian blinds . These have all been delivered promptly , are well made to the exact measurements as required. Very easy to fit, top quality product at a great price. They look great, have proved durable and I would definitely recommend this company”

Posted 6 months ago

“Ordered blinds from these ppl, 2 of the same size, both was delivered. Put the 1st set up and was fine, put up the second and they fell to pieces! Informed the company, to which they sent out another pair! When I put them up, they was 2 cms to short! They was swinging and didn’t sit on the window sill as the first set! Informed the company, to which their reply was send in pics, which I did! Now there reply was they only do them to a certain measurement! If this was the case, how come the 1st pair are to the exact measurement and this pair is short! Call themselves a made to measure blind company? This is utter rubbish! Don’t buy from these ppl. They are rubbish at what they do, and when they make a mistake they don’t want to know!! Not exactly cheap either! Stay clear and order elsewhere.”

Posted 6 months ago

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BlindsCo Ltd. is rated 4.51 based on 342 reviews