Blinds Direct Online Reviews

Name: Blinds Direct Online
Address: Cannon House, Rutland Road, Sheffield, Shetland Islands
Rating: 4.66

4.7 Rating 1,936 Reviews

92 %

of reviewers recommend Blinds Direct Online

Company Reviews

Metrics

Info

4.7

Based on 1,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Blinds Direct Online:

PLEASE NOTE WE ARE IN NO WAY AFFILATED WITH BLINDS DIRECT - THEY ARE A SEPERATE COMPANY

Blinds Direct Online are a well established UK based company who specialise in made to fit luxury blinds for your home or workplace.

Customer focused, we pride ourselves at being the best in our business; constantly striving to improve our service. Being UK based, we are easily contactable and are with you every step of the way when selecting the perfect blinds for you.

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Blinds Direct Online 5 star review on 2nd April 2025

108

Anonymous

Anonymous // 01/01/2019

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“Excellent product, just what I needed, quality, easy fitting and perfect measurement, I will be buying more.”

Helpful Report

Posted 6 years ago

“Ordered qty 3 blinds , Quality very good after a couple of little hickups they are all fitted and look really good. I mentioned a couple of hickups but customer service is supurb and I cannot praise them enough for their attention and service. I am about to order two more blinds for the front of the house.”

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Posted 6 years ago

“They refused my return request even though the order arrived very late after the completion of the project!! If you want to buy from them you need to know there return policy not true.”

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Posted 6 years ago

“Very very pleased with the service and quality of the roller blinds that I received great company would highly recommend will be ordering from them defiantly again”

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Posted 6 years ago

“This is by far the worst company I could ever imagine purchasing products from. Our blinds were left outside in the rain without any notification that they were at our property. All the packaging was damaged and our wooden blinds were wet. After using the online guide from blinds direct the blinds didn’t fit and were too short for our windows. One in particular was over 2 cm too short meaning it just fell out of its bracket. When going back to customer service to resolve this matter they took days to respond in between emails. They have now asked me to pay the difference and shipping even though I paid the £10 for adjustment. Horrendous!”

Helpful Report

Posted 6 years ago

“This is by far the worst company I could ever imagine purchasing products from. We made an order for one blind initially which took over 6 weeks to arrive and with no valid reason for this. I stupidly gave the company the benefit of doubt as they were competitive in their pricing. However, there is a very good reason for this! This is what happened to us. Our blinds were left outside in the rain without any notification that they were at our property. All the packaging was damaged and our wooden blinds were wet. One of our blinds is broke as the materials used are very flimsy. Also, after using the online guide from blinds direct the blinds didn’t fit and were too short for our windows. One in particular was over 2 cm too short meaning it just fell out of its bracket. When going back to customer service to resolve this matter they took days to respond to emails. The emails went backwards and forwards. They have now asked me to pay the difference and shipping even though I paid the £10 for free adjustment. Overall it has been a horrendous experience and the blinds don’t look good!”

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Posted 6 years ago

“I ordered a roller blind for the kitchen. Very good quality and a perfect fit. Would have no hesitation in ordering from them again and recommending them. Quick delivery too.”

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Posted 7 years ago

“I purchased two standard Venetian blinds at a very reasonable price and they look fab ! Very pleased 😊”

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Posted 7 years ago

“I’ve just installed my wooden blinds and they look amazing. I would definitely recommend Blinds Direct. The quality is very good and a very reasonable price. I ordered 3 samples which arrived in 2 days and the blinds arrived within 6 days. I even had to contthem as I had made a mistake on the order. The customer service was brilliant.”

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Posted 7 years ago

“I ordered a standard blind. One arrived which was clearly used or ex display. I informed Blinds Direct and they have been fobbing me off for a month. They keep trying to blame the manufacturer and saying the manufacturer will collect. Needless to say that "the manufacturer" has not been in contact. My contact is with Blinds Direct not some nameless third party. A very poor "used" item. Pathetic customer service If i could award minus 5 Stars, I would It would have been far easier for this company just to send me a new unopened blind...instead, they have naffed me off, made an enemy....one which they really do not want to make .......”

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Posted 7 years ago

“We placed and paid for an order on the 5th October and today is 25th October. We still have NOT received the blinds.”

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Posted 7 years ago

“I am really pleased with my Venetian blinds quality really good at a fraction of the cost of the ones I was replacing in my conservatory and even delivered ahead of schedule. Fantastic customer service would seriously recommend this company. I will definitely shop here again.”

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Posted 7 years ago

“Bought 6 venetian blinds came very well packed and are very good blinds, bought 2 more also came quickly and we'll packed, I recommend them highly”

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Posted 7 years ago

“Very good product and very helpful staff. Such a good price and fast dispatch - would recommend to anyone !”

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Posted 7 years ago

“I ordered blinds online on their website curtains-blinds.co.uk and spend 515.36. I paid via Paypal. I only got confirmation from Paypal that I paid but nothing from Blinds Direct to acknowledge my order. I then enquired with them and was told via e-mail that they have no record of my order and when I rang they could not find anything either. I have now opened a case on Paypal and asked for my money back.”

Helpful Report

Posted 7 years ago

“A comedy of errors... I don't usually write reviews but they made me feel so special! Too much to explain but i really tried with them and only gave up after 3 months, 2 deliveries and 20 / 30 calls with customer service when they refused to speed up a 3rd delivery and offered what amounted to a £10 discount... they were generally rude and unhelpful after THEY had 1st delivered the wrong size and no frame and 2nd delivered the wrong size and wrong frame which was also damaged... plenty of other sites, go elsewhere!”

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Posted 7 years ago

“blinds damaged in transit returned------ phoned them up sent replacement straight away no hassle---- received them next day would recommend them ---- excellent service”

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Posted 7 years ago

“Ordered the lemon venetian blinds for an elderly friend and delivery was prompt, within a week. Blinds were easy to fit and look great. She is delighted with them and we will be ordering again :-)”

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Posted 7 years ago

“Absolutely brilliant. We had a slight problem with one blind and without any quibbles I was informed a replacement was on its way. Fantastic customer services and especially James who dealt with is from the start and was professional courteous and polite . Can't rate this company high enough . Thank you”

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Posted 7 years ago

“I bought 6 blinds, they were of great value and a lot cheaper than other companies. Great customer service when I rang for a update, delivered when promised. I have recommended them to friends, definitely would use again. 5 stars.”

Helpful Report

Posted 7 years ago

Blinds Direct Online is rated 4.7 based on 1,936 reviews