Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,665 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order kept up to date with shipping time arrived on time .the item worked as advertised and good value”

Helpful Report

Posted 18 hours ago

“I rang with a query and spoke to Ashley, he was such a great help and with the discount I received on my order of 2 toilets and a vanity unit with ceramic basin, it was a good decision to buy from Rubberduck Bathrooms. Delivery was quick too. I would have no hesitation in recommending this company.”

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Posted 1 day ago

“Another replacement toilet seat after the kidult broke it again.”

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Posted 1 day ago

“Late delivery, poor backup, poor communication.”

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Posted 1 day ago

“Support was good, goods were as described, only think that let them down was the delivery company, had three different times for delivery then they turned up earlier than stated.”

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Posted 2 days ago

“very efficient”

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Posted 2 days ago

“Ordering of item was easy and strait forward. Delivered on date and time as advised. Very good.”

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Posted 2 days ago

“Excellent customer service, delivery service and product. Haven’t fitted the vanity unit in place yet but it’s excellent quality and a beautiful colour and I’m sure it’s going to look incredible. I wouldn’t hesitate to recommend this company.”

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Posted 2 days ago

“Shower seal was exactly as described and has worked very well”

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Posted 4 days ago

Thank you for your order and taking the time to leave a review. We are glad the seal was perfect for you screen.

Posted 4 days ago

“I prefer to leave positive reviews but afraid I cannot in this instance. Sent faulty and missing parts on shower door. Replied to them on same day about this. They offered an alternate door but not suitable for us and response then on from Rubberduck was non-existent. Emails and contact forms not replied to. Finally only after persistent phone calls did we finally get a refund. Sorry would not order again from this company.”

Helpful Report

Posted 5 days ago

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations on this occasion. The shower door purchased was only one part of your order and the door purchased was a clearance, end-of-line range and was listed as opened, with the possibility of damaged packaging. Ad as such was at a very low price, high discount. That said, we do apologise if any parts were missing or mismatched, as this is certainly not the experience we aim to provide. As soon as the issue was raised, we offered a replacement alternative, however we understand this wasn’t suitable for your requirements. Following your request for a refund, we arranged a free collection of the item, and once it was returned to us, a full refund was processed within our standard returns timeframe. We also appreciate you noting that your other items from your ordered were received without issue and delivered in line with your requested dates. We’re sorry again that this particular purchase did not work out, but we’re glad we were able to resolve the matter with the shower door being refunded.

Posted 5 days ago

“ordered several times from Rubberduck from large orders £3K + to small orders - tube of sealant. Always good service, timely delivery and most importantly if something goes wrong they put it right. I highly recommend them. I, also saved £1500.00 on Bushboard for my bathrooms!”

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Posted 5 days ago

Thank you so much for your kind words and for your continued support, it really does mean a lot to us. We’re delighted to hear that you’ve had a consistently positive experience across both large and small orders. Providing reliable service, quick delivery, and putting things right when needed are all really important to us, so it’s great to know that’s been reflected in your experience. Saving £1,500 on your Bushboard bathrooms is fantastic as well, we’re always pleased to be able to offer great value alongside trusted brands. Thanks again for your recommendation, and we look forward to helping you with your next project.

Posted 5 days ago

“Quality Products at a good price”

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Posted 6 days ago

“Amazing products at a great price with quick delivery. Items are as described on the website and look better in person.”

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Posted 6 days ago

Thank you so much for your lovely feedback. We’re really pleased to hear that you’re happy with the quality, value, and delivery — and even better that the items looked even better in person! That’s always great to hear. We really appreciate you taking the time to leave a review, and we hope to help you again with your future projects.

Posted 5 days ago

“They sent the wrong sink but it was easy to contact them and they gave me a refund with no questions.”

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Posted 6 days ago

“Good website. Good prices. Well packaged. Easy process from selection to delivery. Two minor complaints: first a lack of communication in the week between order/payment and goods being out for delivery. “They’ve gone bust” did go through my head but I’d purchased from Rubber Duck before so wasn’t as worried as the first time. Second, their 24 hour inspection policy. The shower screens won’t be fitted for some weeks after the shower trays but I have to disrupt their protective packaging in order to inspect them immediately - leaving them more exposed to damage during the period before they’re fitted. No easy solution I guess but it leaves a bit of a sour taste. Overall though. I’m pleased.”

Helpful Report

Posted 6 days ago

Thank you for taking the time to leave such a detailed review and for your continued support — we really appreciate it. We’re pleased to hear that you found the website easy to use, the pricing competitive, and that your order arrived well packaged and smoothly from selection through to delivery. We also appreciate your honest feedback regarding communication between order and dispatch. We understand how this gap can cause concern, and we’ll certainly take your comments on board as we continue to improve our customer updates. In relation to the 24-hour inspection policy, we completely understand your point. The policy is in place to ensure any issues are identified promptly while items are still in transit condition, though we appreciate that this can feel inconvenient when projects are scheduled over longer periods. Your feedback is helpful and will be considered as we review our processes. Thank you again for your order and for sharing your experience. We’re glad overall you’re pleased, and we hope to assist you again in the future.

Posted 5 days ago

“I ordered a toilet, sink, shower tray and sliding glass screen. There was a flaw in the tank of the toilet tank but because I didn't report it quickly enough I had to pay for a replacement. Given it was a flaw in the glaze rather than damage, I think it wrong that this was not replaced foc. I was having a major build done and there wasn't space to open and check everything immediately.”

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Posted 1 week ago

“Excellent service and delivered goods on time with all items”

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Posted 1 week ago

“Good prices, good communication and prompt delivery.”

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Posted 1 week ago

“Excellent product,great price,quickly dispatched.One very happy customer!”

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Posted 1 week ago

“Always deliver quickly and without fuss. Prices very competitive”

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Posted 1 week ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,665 reviews